Great cars, friendly and helpful staff. Always go above and beyond to fix any issues. I also get 10% off with blue light which is super helpful, so if we are doing a long drive I choose Enterprise over zip car as I trust that Enterprise cars are well serviced and looked after. It would be useful if staff told you about the loyalty scheme before booking several cars.

A very big thank you to Big Mike for delivering an exhilarating service in making sure I got my replacement vehicle. He was very polite and proactive from the moment I spoke to him over the phone and he created a positive lasting impression by taking his time out to come deliver the vehicle to me personally. Due to his remarkable service, I will be coming back to enterprise and he exemplifies the ethos of the company. Many thanks again Big Mike!!!.

Lowest quality car ive ever been given, came complete with tyre pressure warning, which, when checked was a puncture, could have been a serious accident if i had gone straight on the motorway as i was going to. When i told them about tyre pressure being at 50% no apology or care

Rented many cars through enterprise personal and loan cars. The service always the same if I am paying or warranty. Special mention goes to manager Atare! Always looks after me. The team also keep up the high customer service standard when he isn’t in! 10/10

Enterprise South Croydon on a whole have always provided me with exceptional service, but as of late I have been dealing with David Fashion and he has gone above and beyond to issue me with outstanding customer service. He is polite, respectful, patient and has a real passion for his job. He is an asset to Enterprise and demonstrates your values in the highest manner and I hope he is valued at work, how we value him at home as customers. Thank you again David. One Love

Hired a car from south Croydon branch for originally 7 days via Big Mike. No hassles when I needed to extend at very short notice via Nicole. Team we’re excellent and even had a provided me with an upgrade. Found my experience with enterprise an extremely easy process, more importantly with no hassles. My thanks to all the team there that dealt with my reservation and return ( Biraj and Harvey ). Definitely for me, the right place at the right time… cheers.

I will never use these people again!! I had organised to collect a vehicle at 10am and got a call at 9:30am telling me not to attend because they had the wrong car. I was then ‘promised’ a ‘premium car’ to be delivered to my home address by 2pm the latest as a goodwill gesture (no goodwill given that I now had to take a whole day off work to wait around and twiddle my thumbs). Then at 1:46pm I got a call from another branch 40 minutes away advising that they are leaving to bring my car!! This company evidently doesn’t value their clients time and don’t feel the need to apologise for any of their mistakes. When I spoke to my local branch who had been arranging the vehicle for me in the first place, all I got was attitude and a dismissive response. All in all they are time wasters and can’t commit to simple arrangements. 0* if I could!!

AVOID at all cost! Don’t even deserve one star after the ordeal they put me through after my rental car broke down! No replacement car and I was stranded at Stansted airport (as advised by the branch AA to take me there as a car will be ready for me). This car hire was to bring my daughter home from her uni. Spent almost all day trying to sort out a replacement car. To note all Enterprise branches work in silos and they really don’t care about their customers. Their Head office had my complaint for almost a month (understand holiday period) but I chased them every week to no avail. Every time i called they couldn’t find my complaint under the booking ref or my name! They never update their system when there’s an incident or a call from customer. They don’t bother to follow up via email or confirm your complaint via email - I had to specifically asked for an email. I really got messed about and I’m out of pocket for over £1000 and two days of loss plus a lots of unnecessary stress. Please avoid them at all cost.

I paid for a van from this branch to a different destination. When the van was delivered, they tried to charge me for a scratch on the driver’s side mirror which was present before. Fortunately I took plenty of photos before taking the van, so they couldn’t contest it. I asked if everything was ok twice afterwards, and they said yes. I went on my way, but only to realise days later a call from this branch demanding more payment. Checked my card balance to notice this branch tried to take a lot more money during the past few days. If I didn't need to authorise every transaction from the card, I would be in financial trouble. The destination point said nothing, but then these guys call to extort more. How can when I delivered the van they said nothing of charges? Either they are an absolute mess, or trying to scam. On my enterprise web account the rental is not shown anymore, neither do I have an email with the invoice they claim. It looks like the rental was closed as they said at the destination, thus it seems this branch is trying to make money on the side. There is nothing official to prove what they say. Customer service was absolutely awful. They made threats of passing this unlawful charge to their main office, and banning me from using their services ever, without listening to my side and hanging up in the middle of the conversation. The brutal way they deal with their customers was eye opening. Better train your employees to not be rude and listen to their customers. I am the one who will never use your services again. Reasons for their illogic claims: * The amount they are trying to charge doesn’t add up. I did the math with them, which is the daily charge plus extras, they agreed it was wrong, but then kept saying the same charge * Paid for full day, when the vehicle was used half-day. It was picked up at 6pm to be delivered the following day, Saturday at 12:00 * Charging for days they are closed when I couldn’t possibly return the vehicle, which is illegal * Dropping the promise for free pickup service on weekends, which costed two additional days (because they are closed) Furthermore when I made the reservation I didn’t choose roadside protection, and I have proof of that on the reservation email. Yet they forced me to get it when I picked up the vehicle. It added £6/day. None of the extras have VAT included which are completely miss-leading. Obviously a tactic to charge the customer much more than they expect. So this small extra ended up costing tens of pounds. It is interesting that by their logic it would actually have been cheaper to declare the vehicle stolen, since I had damage waiver protection. They also severely overestimate the importance of their own company globally. There is a lot of competition, and I have never heard of them in Europe, which is a much bigger market than the UK. We decided on Enterprise despite the horrible reviews online that the company overcharges customers (check Trustpilot). You will only have one time customers, if you keep overcharging them. In the end they lose a customer for life, which they are happy to since they think it is worth the absurdly cost they are trying to get on the short-term. You never know who your customers are, and what impact their reviews can have on your business. Lets try the court of public opinion. I do hope you have a strong marketing team. If they continue the harassment without reasoning, I will forward a complaint to The Motor Ombudsman. In addition I will consider taking them to court for the inconvenience and frustration caused.

I've had the pleasure of hiring a car from the South Croydon branch twice. The service is excellent and efficient and the staff friendly and knowledgeable. I wouldn't want to hire a car from anyone else. Thank you Enterprise!

Great service those young men were caring, outstanding and professional. I was treated with great respect and felt like I was the only customer exited. My rental car was epic. Thank you Pius, David and Big Mike. Great team. Will use the service again and would recommend it.

This is the first time I've booked with the South Croydon branch having only returned vehicles to there before. Their customer service is somewhat patchy. Always really enjoy chatting with Anthony but some of the other members of staff need to work on their customer service skills. The branch closes at 12pm on a Saturday and is closed on Sundays. I needed a car for Monday to Wednesday and had booked a car from 12pm Saturday until 12pm Thursday to cover this. Had the branch been open later on Saturday I would have booked 2pm to 2pm so I could return it easily on the Thursday as I knew I would be coming back from Bristol and the M4 can be very congested. I was very disappointed as I called twice and asked if it would be possible to drop the car back at 2pm rather than 12pm so I didn't have to rush back that morning. I was flatly refused twice and not given a good reason other than 'an extra day is chargeable if the car is brought back any later than 12.30pm'. Basically 'computer says no' attitude and its not the service I have received from other Enterprise branches who have a more personal approach and who engage more proactively with the needs and situations of each individual customer. Furthermore, there was an unfortunate incident when I brought the car back. I took the keys inside and wasn't greeted or engaged with and had to get the attention of a member of staff to give him the keys. He came out to look at the car where my partner was unloading my bags. The member of staff then greeted my partner very enthusiastically and asked him how the car had been to drive. I was the only one who had driven the car and the member of staff had assumed that it had been my male partner. Terrible assumption to make and quite offensive. Please do some equality and diversity training with your staff.

I got a rental from Enterprise South Croydon via my insurance and I must say the experience was fantastic. From when I got in to the branch the staff were brilliant. How? Courteous and extremely helpful. I needed to extend the rental as my own car hadn't been fixed and they extended no problem and contacted my insurance. I had a little problem with the rental and they sorted it within the hour! I would recommend Enterprise and particularly this store to anyone.

Recently rented a medium size vab (tranist) from the croydon branch as i was helping a friend move , i arrived 20 minutes early due to having to get public transport and i was greeted by a young lad who checked me in and asked me to take a seat , after about 10 minutes the same lad appologised for the delay they were just cleaning the van and it shouldnt be much longer , another five minutes went by and i was passed over to a lovely young lady who took me out to view the van , she was very chatty and friendly and made me feel very confident in driving the van as it was my first time in a manual in 3 years. She ran me through the t&c's and asked me to look around the van to make sure i was aware of the previous damage , sadly this is where my confidence in the company ran out the van was a 21 plate and looked like it had been sold to a banger racer , the front section was completely damaged the number plate and surrounding had obviously been hit by somethinf as it was bent in there was damage on the N/S/F wheel arch and when i questioned her on the crack in the windscreen she informed me she was unaware it was there (it was no small crack) as a company who prides themselves on vechicles it disgusted me to see it in such a way , sadly i had no choice but to accept it in the state as i needed the van and had no other option , you take money from us to borrow the vechicles please spend some of it on a decent body repair and mechanic as it is very unprofessional to put your name on such a bad vechicle

Got an enterprise vehicle off my insurance accident claim. They gave me the car with hardly any petrol, I had the vehicle for 3 months. When collecting and returning I took photos, they’re trying to charge me for a new tyre for pre-existing damage. DO NOT RENT !!!!! They took a 1 pound deposit from my card, told me it wouldn’t be charged. Then trying to just take 400 pounds off it !!!! I strongly advise against using them.

My insurance company decided to rent courtesy car for me from Enterprise South Croydon. They spent 2 weeks time to manage getting an automatic one, but it looks like confusion come between brach and insurance. Car I've got was in perfect condition, no issues with that. Problems started when I returned car around the time branch closing - 5pm and then in 2 weeks got a citation fee related to the incident happened around 9pm somewhere in Oxford - 100 miles away. The simply closed my contract much later than I returned a car and put this incident on me - despite I physically was not able to return car out of hours... Enterprise Rentals Fines department didn't helped after a month of escalation, it looks like went nowhere tbh. My advise is: always check that they have closed your contract in system straight after they've accepted the car back, otherwise such fraudulent activities are unfortunately possible.

Amazing service from start to returning the vehicle. All the staff are very helpful and welcoming. I have rented a few times after and will definitely be going back any time I need a rental car.

Confirmed Booked van reservation online - call from enterprise south Croydon branch to say we don’t have any van on-site no alternative and btw won’t have a van until next week- too bad can’t help you -really couldn’t care less attitude. called Enterprise Sevenoaks branch as had previously excellent service and same again this time round helpful and fantastic customer service willing to go the extra mile and get a brand new van from another site for me kept me informed and updated-treated like a valued customer you really wouldn’t think this was the same company !

Terrible, terrible experience and very poor customer service. Would advise all to stay well away from Enterprise. Hate the fact that I have to give one star as they don’t deserve any at all. I was in a car accident back in September and the other driver who hit me was at fault. Her insurance were unable to arrange a courtesy car for me whilst my car was getting repaired so advised a hire car from Enterprise would be provided instead. When the car was dropped at my home I inspected it and immediately saw that there was a service warning, low key battery warning and no fuel. I raised this with the rep who brought the car to me and he brushed it off. Three days later as I was driving home all of a sudden multiple warning lights started flashing up; engine management, loss of power, stop start function everything. I then noticed that the car was having difficulties when I tried making turns. As it was quite late I did not call Enterprise as I knew they were closed. I called first thing the next day and the agent brushed off the above I explained and advised I should call RAC, I told him that this is not my car therefore not my responsibility so will not call RAC and he should call them instead. Soon after I got a notification from RAC that they were on their way and once the man arrived he immediately recognised the car and advised the car had a serious fault and Enterprise had been aware of this since February! So basically Enterprise hire out faulty cars and do not thoroughly check their cars. The RAC guy took the car back to the south Croydon branch as he said it is not Road worthy (and too old) and that I should be provided another car. At this time I had been trying to call Enterprise from 10am - 12 noon and no one answered my calls. I was then called by the RAC guy again to tell me he took the car to the south croydon branch but they refused to take their car stating “this is not their problem” The poor guy had to take it to another Croydon branch. I was then provided another car from the second branch however the tyres on this car where completely worn out and had no grip so I’ve dreaded having to drive the car. This is absolutely the very worst service I have experienced and not one person in enterprise that I have spoken to have provided an apology. They all have a very nonchalant attitude and show no compassion at all. I have told everyone I know and have posed it online to stay well away from Enterprise and that they’re better using public transport instead

Brilliant service. Went above and beyond to accommodate my schedule. Dropped off and picked up the car from my home. Everyone was friendly, a great experience at a stressful time for me. Thanks 😊

Fantastic service from the Team at Enterprise South Croydon. Deedee was very professional and helpful with all enquiries and questions We had and helped us set up our company cooperative account. The customer service is 10/10. Thanks a lot guys. Romario Marku Director: MJC CUSTOMS LTD

I got a courtesy car through my insurance and the process was easy from start to finish and the staff were very helpful. I got a really nice new car (Vauxhall Corsa), the staff showed me how to use it. I was unsure how long my own car would take to be repaired and even though it was a while there was no issues / extra hidden charges with this. They were easily contactable by email with quick replies. When I got my car back they let me arrange a time and day that suited me to drop it back. They didn't try and blame me for any preexisting dents etc (I had pictures ready before taking the car home just in case). It was a quick and easy drop off. Good service and really nice car!

Shame on the verifying sistem And shame on the ones on the phone who are tricking you with very fast and positive response without giving you no infos that you need a credit card ! And shame on enterprise having s full booking 'set' for 3 weeks and when u go there in xmax week they let you on street cuz u don.t have a credit card for 'verification' Stupid overall

Called them as my cousin recommended this branch and my insurance company Tesco's bank was being completely useless. Spoke to Etari who recommended a vehicle that was suitable for my needs at time ( great choice by the way) I went to collect the car at the branch where I was greeted by him and someone else. Etari dealt with all my issues and queries until I gave the car back ( 4months later) and he even came to collect the car once I was done. Thank you so much for all your help and making the experience a delightful one. Would recommend this branch stay clear of Sydenham!

Friendly service, got upgraded to a premium car due to unavailability of the requested car at the same price. The excess on some cars is quite high, with a hefty daily fee to reduce it. Seems extortionate, but I guess that's the way it goes.

Hi I like to pass on my thanks for the excellent service I received from Michael and Rigshan from the South Croydon office. Though Enterprise are not the cheapest the quality and service from your staff easily outweighs any additional cost. A second positive is the companies reasonable expectation for insubstantial marks on a vehicle. This is in stark contrast to many other car hire firms.

It was a quick and easy transaction and the car was in great condition.

These people just ruined all my plans. I booked van with them 10 days ago. I paid the whole amount in advance. I took days off because we are moving and 1 hour before the collection I had phone call from them that they want to do me a refund because they don't have vans. I couldn't believe what the guy just said to me. To make a new booking will cost me £130 above the total price from another company because I need the van immediately. I'll never ever do anything with this company. Ridiculous and shameful!!!

Nathaniel the manager could not be more helpful. The whole team have a really good attitude. Nathaniel went above and beyond to remedy a tricky situation. 5 stars and thanks so much!

Thank you so much KCMAL PATEL the branch manager It was a great service and very friendly ❤️

Things has changed a lot the last time i hired a vehicle from this branch. Booked and pre-paid 3 weeks before a Full size 7-seater mpv thru Costco travel as family spending bank holiday in Scotland. Booking confirmation sent on both parties. 18 hours before i pick up the said vehicle, they rang and left a voicemail message at 1820H that vehicle is not available and they admitted they overbooked and completely sold out as it is bank holiday weekend. They said they will source the vehicle in the morning but chance is slim and if none they cancel the booking. Of course it will be slim, it is bank holiday weekend! 😕 One of the options they gave me on the voicemail is i will source the vehicle myself. I rang them the day and i said it was not right ringing me less than 18H before informing me there is no vehicle and it is not my fault if you overbooked as this was not a last minute booking. Told them to source me one as my hotel is nonrefundable. They gave me 5 seater mini SUV as there is no other last minute option and ended up my eldest daughter home alone. Family trip ruined. If you ask me if i will use this branch again, we will see. Only time will tell.

The staff was great and the car was great to drive will always rent from them

Thank you to Lydia from South croydon branch for her help & understanding.i was given a 7 seater car that with my disability & lack of parking space just didn't work for me she dropped it to my house early evening with a guy who was helpful in parking the car with only inches spare.i spoke to her at 8am to see if they could find a smaller car she brought one to me at lunchtime and was so helpful explaining things & sorting the new paper work for it all I would recommend this branch its customer service 10/10

I use enterprise weekly and i must say they have the best 5star service here which is why I keep coming back for the likes of the managers David and Michael great team perfect cars

I have had great customer service from this branch. Big Mike has been super helpful and the vechiles are top notch.