Zoodmall زوود مول image

Zoodmall زوود مول

Corporate office E commerce service

😠 Why you ask about customer feedback when you don't want to deal with negative feedback??? It has been almost a month that I try to contact and message you to return 2 wrong items received and no one is responding. You either deal with such issues or remove the option of returning wrong items and the... People often mention refund, coupon, item, order,


Address

6th floor, Al Nakhil Building, Beirut, Lebanon

Website

intl.zoodmall.com

Contact

+961 3 306 090

Rating on Google Maps

1.80 (58 reviews)

Open on Google Maps

Working Hours

  • Saturday: Closed
  • Sunday: Closed
  • Monday: 9 am to 5 pm
  • Tuesday: 9 am to 5 pm
  • Wednesday: 9 am to 5 pm
  • Thursday: 9 am to 5 pm
  • Friday: 9 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: refund (8) coupon (8) item (6) order (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Nancy A. 2 years ago on Google
    Why you ask about customer feedback when you don't want to deal with negative feedback??? It has been almost a month that I try to contact and message you to return 2 wrong items received and no one is responding. You either deal with such issues or remove the option of returning wrong items and the long process of it.
    3 people found this review helpful 👍

  • 1/5 Ghinwa S. 2 years ago on Google
    Very bad service I ordered many times and didn’t receive any item.liers liers !
    3 people found this review helpful 👍

  • 1/5 Celine A. 2 years ago on Google
    Ordered from them with 4 installments. Recieved the items, all was good. First payment, all was good. Second payment, OMT couldn't find my account.I tried for 6 days until finally i paid.i called them and told them not to penalize me since the issue was not my fault and they said ofcourse dont worry. Today I recieved a text message from them saying that I have been penalized and that my payment is late. My due date is on the 18th of each month. So i still have 10 days until my due. And i paid the old 1 few days late because of their technical problem. I keep calling no answers, nothing. Super unprofessional!
    2 people found this review helpful 👍

  • 1/5 Imad S. 3 years ago on Google
    (Translated by Google) Wrong requests delivered. They do not receive our calls or emails, and they have blocked the return feature on their website. You ask for a specific purpose, and another unrelated item arrives, or a damaged item that does not work. (Original) توصيل طلبات خاطئة . لا يتلقون اتصالاتنا ولا ايمالاتنا وقد اوقفوا تفعيل خاصية استرداد البضاعة على موقعهم . تطلب غرض معين ويصلك غرض آخر لا علاقة به اوغرض معطوب لا يعمل.
    2 people found this review helpful 👍

  • 1/5 L J. 1 year ago on Google
    Bunch of scam artists...you place an order but all orders come with missing stock. Yet they ask you to pay the full amount. You pay the full amount only to find out that most of the items you ordered are out of stock... so you ask for a refund but they don't give you cash, they give you a coupon. You try to use the coupon on the next order but again end up paying more since the coupon you use is just for show...you end up receiving the package and they ask you to pay the full amount, they don't use the coupon although on your coupon page, it says it's been used...so you again ask for a refund and they refund you with a coupon...and guess what, you will have to order again just to make use of the coupon...and that's how this site makes its money... by giving you partial refunds as coupons for you to keep using their site... Perfect scam if you ask me!
    2 people found this review helpful 👍

  • 5/5 RAWI W. 2 years ago on Google
    received on time and i was able to pa installments which was very convenient
    1 person found this review helpful 👍

  • 1/5 Jean Pierre G. 2 years ago on Google
    Waited for 5 months to receive my item and when I received it, it crashed and isn’t working
    1 person found this review helpful 👍

  • 1/5 Georges B. 3 years ago on Google
    YOU WILL NEVER RECEIVE YOUR ORDERS, MINES ORDERED SINCE OCTOBER/NOVEMBER AND STILL WAITING.:(
    1 person found this review helpful 👍

  • 1/5 Raymond S. 1 year ago on Google
    u cannot describe how unprofessional this company is.its throwing your money it trash. 1-different order received. 2-delay with delivery. 3-forget if u have anything to exchange (they make u wait forever). 4-customer support gives u fake promises. 5 forget about calling,they never answer). i know i will get a replay from them to this feedback but only for showing that they have a good customer support.
    1 person found this review helpful 👍

  • 5/5 Hassan Osman B. 3 years ago on Google
    Very Good products

  • 1/5 Mohammad E. 11 months ago on Google
    Worst customer service ever they send u damaged item and they don't refund it

  • 1/5 Anthony W. 8 months ago on Google
    Waited several months for it to arrive. Arrived not only broken, but also missing a piece. Requested a refund but only got a coupon for half what I paid, and it only applies for orders of 10$ and above. How this company is still operating is beyond crazy to me.

  • 1/5 Elias H. 6 months ago on Google
    Worst online shopping experience. The package was in a broken bag, There was some parts missing and they wasted my time in emails for 20 days and then they rejected to replace it or refund the money.

  • 1/5 Maya Y. 8 months ago on Google
    Never buying from them again, I received a defected item and I asked to get a refund, I’ve been waiting for a long time and still no one had contacted me about it, I tried sending multiple messages on the application they keep saying refund is under process without giving any more information on how long it will take, never buying from them again, so unprofessional

  • 1/5 David N. 5 months ago on Google
    ordered a car battery with a default to hold its charge. waist of monney

  • 1/5 Samer S. 9 months ago on Google
    They didn't help me get the order & i have been paying for an order that was not delivered with their installment plan.


Call +961 3 306 090 Open on Google Maps

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