1/5 Hilda A. 2 years ago on Google
Yesterday
on
09/07/2021
I
had
an
appointment
at
1:30p.m.
at
JWCH.
The
first
mistake
was
made
on
Friday
when
I
spoke
with
Call
center
in
regarding
my
confirmation
of
my
appointment
I
was
told
my
appointment
was
made
for
Bell
Gardens
location.
I
arrived
at
1:27p.m.
in
Bell
Gardens
and
to
begin
with
the
staff
doesn't
have
no
customer
service.
They
made
me
wait
10-15mins
outside
to
get
screen
for
Covid-19
symptoms
they
don't
even
acknowledge
me
at
all.
It
seem
like
I
was
checked
in
late
when
I
wasn't
the
front
desk
Medical
Assistant
confirmed
my
birthday
and
made
me
sit
down
to
wait
to
be
called
so
I
waited,
I
know
it
gets
busy
I'm
a
Medical
Assistant
as
well
and
work
in
a
clinic
and
I
know
how
it
works
and
how
sometimes
patients
can
be
very
inpatient.
So
that's
why
I
waited
an
hour
after
that
I
was
noticing
I
wasn't
being
called
not
even
by
the
MA
to
be
vital
so
therefore
I
went
to
the
Front
desk
to
ask
an
update
regarding
my
appointment.
One
of
the
Front
desk
MA
informs
me
my
appointment
was
made
for
Lynwood
location
instead
of
Bell
Gardens.
I
informed
the
MA
why
was
I
waiting
for
an
hour
for
nothing
when
they
should've
informed
me
from
the
beginning.
It
shouldn't
take
one
hour
to
figure
out
if
my
appointment
is
at
a
different
location.
I
know
the
person
that
checked
me
in
knew
from
the
beginning
because
I
have
10
years
working
in
this
field
and
I
know
whenever
theirs
an
appt
made
it
states
the
location
as
well.
This
is
unacceptable
at
all
of
course
I'm
upset,
I'm
pregnant
anxious
to
know
the
lab
results
of
my
baby
and
mines.
I
missed
work
due
to
this
and
wasn't
able
to
receive
a
doctor's
note
because
I
was
not
seen
after
all.
I
wasted
my
time
to
go
back
and
forth
with
these
two
clinics
not
only
did
I
wasted
my
time
but
my
gas.
I
would
very
appreciate
it
if
they're
was
a
disciplinary
action
because
no
one
should
go
through
this
again.
I
would
very
highly
appreciate
if
I
can
please
get
a
response
I
will
continue
to
follow
with
this
complaint.
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