1/5 Jennie 1 year ago on Google
I
am
absolutely
astounded
by
the
terrible
service
here.
Upon
arrival,
we
were
given
the
keys
to
room.
To
start
off,
we
were
told
that
the
sauna,
pool
and
workout
station
were
unavailable
as
they
were
“under
renovation”.
This
was
unfortunate
as
we
were
planning
on
using
the
facilities
during
our
stay.
However,
was
not
too
big
of
an
issue.
However,
once
we
were
in
the
elevator,
the
elevator
doors
were
ridiculously
unsanitary
with
grease
and
such
on
the
elevator
doors.
As
soon
as
we
walked
towards
our
room
the
ice
machine
had
a
sign
stating
the
machine
was
broken,
right
beside
the
door
there
was
a
room
which
had
garbage
all
over
the
room
with
bags
of
garbage,
cardboards
and
such.
We
were
already
weary
of
how
sanitary
our
stay
would
be
due
to
these
instances
as
soon
as
we
arrived.
When
we
got
to
our
room,
the
room
reeked
of
urine,
there
was
a
white
substance
spread
across
the
fridge
which
was
right
by
the
door,
the
bed
was
not
made
from
the
previous
individuals
who
stayed
at
the
unit,
the
microwave
was
unplugged
and
placed
on
the
floor,
the
sheets
were
on
the
chair,
the
windows
were
wide
open,
dirt
and
drywall
debris
on
the
floor
by
the
night
stand
and
the
telephone
plug
laying
on
the
bed.
This
was
very
unsanitary
and
absurd.
We
immediately
left
the
room
and
spoke
to
the
front
desk
about
what
we
had
walked
into.
They
stated
that
we
would
be
offered
a
new
room
or
a
refund.
According
to
one
of
the
employees
the
room
was
“under
renovation”
although
we
were
given
the
keys
to
this
unit.
Considering
how
unsanitary
the
circumstances
were
in
this
hotel,
we
believed
it
would
be
best
to
request
a
refund.
However,
we
were
still
charged
for
our
stay.
We
asked
to
speak
to
a
manager
about
our
concerns,
but
were
unable
to
speak
to
them
as
they
stated
they
were
“in
and
out
and
do
not
have
an
extension
or
email
to
reach
them
at.”
I
am
very
unimpressed
by
their
services
and
lack
of
sanitation.
I
am
still
waiting
to
hear
back
for
our
refund.
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