I paid, I believe, $80 for several salon services as part of a promotion (facial, wax, haircut and massage). After the haircut I received here I will never go back; I didn’t even redeem all the services I paid for. I’ll attach a photo of the haircut below. Mind you, I let the lady cutting my hair know that I wanted the smallest trim I could get because I was trying to grow my hair out. In the end, to fix her absolutely terrible job I ended up with about 6 inches off my hair. The person who fixed my hair was great, she did although mention several times it was a big project due to how uneven the cut was. Also, I let the first stylist know I didn’t want layers so this wasn’t even an attempt at layers. The second stylist had to cut off the 6 inches just because there were some pieces at my shoulder and others mid back. The only way to salvage it was to level it out to the shortest chunk. Despite visibly seeing how horrible the haircut was, the owner and manager both tried to charge me an additional amount to get it fixed. Eventually, after explaining how ridiculous that was and after several phone calls they finally said they’d do me a favor and “pay out of their own pocket” to get me a fixed haircut at their salon. I don’t know a single other salon that’d make a client pay extra for a very obvious mistake made on their part. I still had paid for the promotion and tipped both hairstylists, even the bad one, $10. The first hairstylist curled my hair afterwards so I wasn’t able to see just how awful it was when I was leaving! She also mentioned multiple times during my haircut that the stylists don’t actually make any money off the promotions and the management company gets all the money which made me feel bad and pressured to tip more. I’m not even sure they had a fully licensed person doing this because every time I asked what experience the person had, they ignored the question. The massage I received was in a very uncomfortable chair like the ones at the mall. She asked if it was comfortable and I explained it wasn't really because I have arthritis all down my spine and a pinched vertebrate which makes it uncomfortable to have that kind of pressure. She tried to adjust it to make it better but also mentioned she doesn’t use the chair much. Although it was only a 30 min massage she said she had to use the chair and couldn’t use the table. I found out later that both my other coworkers who got the exact same 30 min massage received one on the massage table. Not entirely sure why I wasn’t allowed to have a table when everyone else who went did?? Overall, it was a real bad experience with poor customer service and poor action taken by the owner in resolving such an awful ordeal. I never received a follow up call regarding the haircut or anything like that. All that happened is they “fixed it” leaving me with hair to my shoulders that used to be mid-back and some sections that were still left uneven. Won’t be back!

I love this place so much, the service is very amazing and I always feel very valued, this time I went wasn't for me but was for my younger cousin. She got a balayage, highlights, and some face framing curtain bangs. I know she is very pleased and happy with her hair and she loves it! I can't wait to go back myself for my next hair-do! Her stylist was Sarah and she did AMAZING!! Thank you so much Zazen and Sarah! Before and after photos are connected to this comment, sitting in the chair was her before and standing was her after. Again thank you so much Zazen and Sarah!

This place is amazing!! I go to see Amanda for lash extensions and she is wonderful! She does such an amazing job, I am always getting compliments on my lashes😊 I just got my hair done by Amanda as well and she did an amazing job! The staff here are all so sweet and I highly recommend this salon!!

I am extremely happy with my experience at Zazen. Amanda did such an amazing job on my hair cut. I am always super nervous when I get a new haircut but she cut off 6 inches and I couldn’t be happier with the look! She did exactly as I told her to, which is something that is very important to me when I am getting a haircut. I recommend Zazen for a awesome haircut to any women who are looking for a good salon to go to! Very reasonable prices as well.

Victoria did a wonderful massage. The receptionist made sure I knew all the complimentary perks available to me during my visit. I will definitely recommend your massages! Thank you.

I recently brought my daughters in for a last minute spa day as a graduation gift for both of them. I was super grateful and impressed that Zazen was able to work us in and make our day feel special. I decided to book a cut/color to get ready for my daughters upcoming wedding. I was scheduled with Sydney today. I came in with multiple reference photos of what I was wanting for both color and cut...there was even a video of how to get the cut I was after. I had a considerable amount of length to come off. This is not the first time I have gone from long to short. The red color I was going for was a mix of highs and lows with an all over color just a bit darker than my natural red shade. I wanted my gray grow out to blend in. The color I received I can only describe as red wine....it looks burgundy/cherry. Zero lows were put in. There is a line around my face that looks like a month of grow out that was never colored. The haircut is nothing like I had asked for. It's way to short. I even had to ask to have my neck cleaned up...its THAT short! There is no way I can style this like I wanted for the upcoming wedding. The more I run my fingers through it at home, the more mistakes I find. Its bith the wrong kength and shape. It truly is a disaster....think little kid cutting their own hair type of disaster. I was honestly speechless with what I received. I just wanted OUT of the salon. I paid the $280 that I was charged along with the expected 20% tip. I am not going to be THAT person who does the wrong thing by not tipping, even though my end result was terrible. I chalk this up as a learning experience and to not trust that a higher end salon actually vettes their employees. Sydney disappeared as soon as I was out of her chair. I was in tears by the time I was in my car. I now know this salon had two different levels of stylists...I obviously got the Junior stylist, even though I was never given the choice. Today is Wednesday...I have no idea how I am going to have this fixed before I leave on Friday. I have no problem paying for a quality haircut/color that makes me feel good, this disaster just has me in tears. I will not return.

I had a great experience at ZaZen! I got a lash lift and tint from Franchesca, and I’m obsessed with the turn out. My eyelashes look more thick and full than they ever have! And I don’t feel the need to put on any mascara when doing makeup which is super nice. I’ve also gotten a facial done by Franchesca and that was absolutely amazing! She has a very calming energy that puts you at ease. She was extremely helpful when it came to giving tips on acne prone skin which I deal with. Since seeing her/using these tips I see quite the improvement in my skin :)

I am not usually a bad review gal, but I have spent the least two weeks absolutely embarrassed by my pedicure. Like I can’t believe I paid to have these professionally done. If it was my niece that’s one thing, but I have been avoiding open toed shoes over the last few weeks because I’m so disappointed. The actual pedicure experience was good, but the paint job is so bad. I can’t recommend this service here in good faith.