Never seem to get drink right. Always have to go to the one on Oakmont. Simple drink...venti caramel Frappuccino extra ice, double blended and really thick. Also, ask for a butter croissant cut in half......they cut it long ways. Guess my idea of cut in half and theirs are totally different. Half means half....not long ways. Just saying.

I wore this shirt in Starbucks in Benbrook (which is Veterans Day) there were about older 2 couples, 1 younger couple, and 2 solo middle aged men sitting at the tables. Each one of them looked at my shirt, and quickly looked away. It seemed as it offended all of them. I guess many have no pride in the USA flag anymore. Too bad, for all of them.

Just left this location and it was super busy like you would expect it to be on a Saturday morning. The staff remained calm and were pumping out drinks as fast as they could. There were several rude guests there and the employees handled everything so professionally and with kindness. This whole team is an amazing group of people. I would just like to apologize how some people treated them this morning. Keep being the kindness that you are we appreciate you!

I live fairly close to this place so I keep trying to come here, but I’m constantly disappointed. They are slow. They are unfriendly and inconsistent. The drinks have been poorly made on and off the whole time. They are also often out of things. There have been some of them that have been friendly so I don’t want to cut them all down. I’ve called the 1800 number after leaving there so many times. The one time I kindly asked an employee to remake a drink she got super offended and became rude. I had to get a manager. I’ve been driving intentionally 15 mins out of my way to go to another Starbucks

I frequent this Starbucks location (am there more than I care to admit - almost every morning) and this morning came in to find that the staff had more people and orders than I have ever seen at any Starbucks location. Regardless of this, the staff were working to go above and beyond for all of their customers- the checkout counter was providing updates for people who asked (I was even shown the log of all of the mobile orders that had come in) and offering positive alternative solutions for people who did not have the time to wait. The employees who were crafting drinks stayed calm and collected and were absolutely pumping out drinks. I just thought I should write this review because although there was quite a wait, it was no fault of the staffs, they were working together seamlessly. They could have easily become overwhelmed, rude, or flustered but instead they really got it together and did a great job! I was really impressed.

Have trouble keeping stock of food it seems. This is the second time they were out of a simple breakfast sandwich. Come on. Do better.

This is absolutely the SLOWEST starbucks on the planet. I waited 20min for 1 coffee drink. There were 3 people in front of me. 5 employees. It is like this every time. never coming here again. So annoying.

WORST LOCATION EVER. Rarely do they get my order right and I normally just deal with it but today was too much. I ordered three medicine balls with extra honey. They didn’t do anything but put teabags in water - missing half of the drink. I have the flu and called the store when I got home to actually drink what I ordered. I was told I had to go back up there for them to do anything. I explained several times that I have the flu and that’s not good for anyone but Fantasia said the only way to get a refund was to go back up there. Instead of making more people sick, I chose to stay home and call the corporate office. The guy was much nicer and said they could have refunded me without me going up there and that he would contact the store. This place is a joke. Skip this one and go to the one on the other side of the traffic circle.

This is my absolute favorite Starbucks location! Very positive baristas and low wait time. Justin, as well as other day-time crew, do a great job at lifting my mood before going into work each day.

My family and I almost never leave this place happy. If you can even leave. The wait takes forever. Today one of the workers shouted to all the inside customers that IF an outside customer honked she was going to loose it and refuse everyones service. The most unprofessional thing I have ever saw. If you are from Benbrook, you are honestly better off driving to any other location. After waiting over 15mins I have a watery frappe. Yum.

First off the staff is very rude ignored me when i was talking to her, after that interaction she gave me my drink and it was not made right. Is a Pink drink with vanilla sweet cold foam supposed to look like this? I literally tried mixing it so much but it just separates. It's obviously not made right.

Great location! Drinks are always good and great customer service. One of our favorite locations. Keep up the great work!!

Went inside and stood at the counter waiting to be helped or even greeted and didn’t even get a look from anyone working. This is the 3rd time I’ve had this happen in the last 2 months! Drive thru here is the worst set up and is backed up no matter what time of day. I work near by so I continue to try and give this store the benefit of the doubt. I will no longer do so.

We ordered curbside and less than 10 minutes we had our drinks and were back to the hotel. The order was correct and they were quick and efficient.

Service was friendly and fast. Dragon fruit drink was excellent as usual, and so was the brownie. Unfortunately the food item I was looking for was not available therefore only 4 stars. The atmosphere only gets 3 stars since they were dirty tables and trash cans were full.

They were out of the crunch topping for Carmel ribbon crunch. I still ordered it, along with a slice of lemon cake, and it was great. The lady at the window was super nice and made conversation about my truck.

Mostly every time I go here the staff is polite, friendly, respectful and helpful. If my drink taste funny, they fix it if I ask and it’s usually busy here in the mornings. My complaint for this location would be that my food is often not ready when I place a mobile order and get there. I don’t know if the food is being made in the order it is received or not but it’s kinda frustrating that it’s never ready. Maybe this location needs a third oven.

If the order taker would take the orders correctly and read them back to the customers the way the customer orders it and the barista would prep it like that I would give a five-star rating

I waited 25 minutes for two coffees - one was wrong and missing the whip cream for my dog. I watched 5 cars in the drive thru get their drinks before mine. 25 minutes for two shots of espresso and a cold latte even though I ordered it hot. I over tipped as I always do and just astonished with the terrible customer service and complete disregard for their customers.

This Starbucks is out of everything EVERY time I've been here. I just tried ordering 3 different food items AND a coffee that they did not have... And this has been my experience EVERY single time I've been to this location. Love spending $25 for stuff I had to reluctantly choose after spending over 10 minutes just waiting to order...

What happened to this place… I’ve been coming here for years and it used to be fine, but now every single time it’s an awful experience. Today for example, I told them very nicely “Oh sorry I actually asked for a Venti not a grande” the girl gave me a very rude look and said “oh ok” then they dumped it into a venti cup and only added milk to it. It tasted like milk. Nothing else. And since when do they hand you a screen asking for a tip? Really? Don’t get me wrong I will tip at Dutch bros every time because the service is amazing, and the drinks are bigger, better, and less expensive. But I’m not tipping at Starbucks, in fact I wont return to Starbucks ever again. What used to be a place I enjoyed is now I place I hate. Let’s go Dutch Bros!!

Always super friendly baristas, never have any problems with my orders when I go (which is not often) and they're usually very fast.

This is one of the worst run Starbucks I’ve been to. Unfortunately this is the one nearest my house so I’m forced to come here more than I want. Never leave this location without first checking your order is correct. If it isn’t correct, congrats! You get to go stand in line another 20-30 minutes for them to correct it. The employees are always kind and I don’t blame them for the issues. It appears they are understaffed. Good luck anyone who is forced to come to this location!

Placed an order on the app and got there and the drink was horrible and not filled all the way and no carmel crunch and no extra shot was in it.... I had better service going through the airport...🙄

How is it possible this location has a 4.3 review? Been there 4-5 times. Customer service is awful each and every time. They truly do not understand the Starbucks way. We have been customers Starbucks since 1993. This is a huge disappointment. We drive out of our way to go to other Starbucks.

Running smoothly. We had dinner and ice cream. Everything was perfect. Erin is am awesome customer service person if you need anything. She took complete care of us.

Employee's are Friendly and take the time to explain the different kinds of drinks even to this older person trying to keep up. Most locations employees seem too anxious and want to get rid of me and not explain anything about making the drinks and the ingredients used. Most will not allow enough room in the drink for me to get added ice to cool down the drink. All of this with just me at the counter and no one else wanting to order. This store is always very gracious towards me.