3/5 Monica T. 1 year ago on Google
The
doctor
and
medical
assistant
were
excellent.
Thank
you.
I
scheduled
an
appointment
and
still
had
to
wait
an
hour
and
45
minutes.
I
didn't
mind
because
a
lot
of
people
were
sick.
With
a
packed
waiting
room
full
of
coughing
people,
I
asked
to
wait
in
my
car
until
my
turn.
I
was
told
no,
because
they
were
too
busy.
To
be
told
I
could
not
wait
in
my
car
until
it
was
my
turn
was
ridiculous.
My
issue
was
not
illness
but
an
eye
infection.
With
so
much
respiratory
illness
going
around
it
would
have
been
prudent
to
allow
patients
to
wait
in
their
cars.
I
could
have
checked
in
with
front
desk
every
15
minutes
or
they
could
have
text
me
when
it
was
close
to
my
turn.
The
receptionist
could
see
how
many
people
were
ahead
of
me
on
her
computer
and
could
have
given
me
an
estimate
of
when
to
check
back
in.
So
many
options
to
help
with
infection
control.
The
busy
people
were
the
medical
providers.
There
was
plenty
of
time
for
one
or
the
other
receptionists
to
assist
with
patient
check
in/out
and
to
help
reduce
spread
of
respiratory
illness.
There
was
plenty
of
time
for
the
receptionist
to
sit
and
talk
about
the
horrific
murder
of
college
students
in
Idaho,
(which
I
didnt
need
to
hear),
have
a
snack,
pull
down
her
mask,
let
it
hang
off
her
ear,
touch
her
nose,
mouth
and
eyes,
and
then
pull
it
up
again
without
washing
her
hands.
It
was
pointless
for
her
to
wear
a
mask
and
was
unprofessional.
I
almost
left.
Thankfully
the
doctor
and
assistant
were
professional,
kind,
and
skilled.
I
did
speak
to
someone
at
the
clinic
about
the
reception/waiting
room
issues
before
I
left.
He
was
receptive
and
polite.
Thank
you.
I
hope
the
check
in/waiting
room
procedures
and
hygiene
will
be
improved.
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