Very comfortable hotel located a close walk to the old mill shopping district. I used the hot tub (was really nice) and checked out the gym (modern, good equipment) and had dinner, very tasty fish and chips and friendly bartender. Would definitely recommend for an easy comfortable fuss free stay.

Love this hotel! This was our 2nd time staying here and will always be our go to hotel when we stay in Bend. We got the 1 bedroom suite this time, private balcony, great space. Rooms are always clean and beds were comfy. Our room was available on time, used contactless key and the staff was very friendly and always smiled and greeted us when we came in. Walking distance to the river and shops. Definitely a good hotel to choose.

I phoned when our party arrived in town, understandable the room wasn't ready 1 hr early. However, I was assured it would be ready on time in accordance with check-in policy. It was not, making it difficult to be on time for our engagements. One young woman at the desk was less than kind and attentive. There was no discussion of amenities, hours of gym, pool, whether or not breakfast was available and what time. The app never alerted me the room was finally ready and I had to inquire again then wait further for keys. Furthermore, despite the extended wait, our room was not cleaned properly there was garbage on the entry table and floor in upper bedroom left by the previous patrons, no hand soap, very little toilet paper. I had to ask housekeeping in the hallway for both. It was a chilly sleep with very thin linens however pillows were nice. Don't think we'll return our next stay. Nearly 500 spent for a sub-par room. Being very close to the venue was the only up side to this stay.

The staff is very friendly and accommodating. The rooms are clean. Breakfast is easy and has multiple options for different cost levels. They do housekeeping on request, which I haven't used, but I've heard good things about. Staff is quick to help when needed.

The room was nice clean and very big. Easy check in and check out. Great location cool shops and outdoor walking area right behind the hotel. Would have given five stars but the light that illuminated the side of the building was right outside our window and kept flashing on and then flashing off all night and there was no way to close the curtains all the way.

The hotel was clean and the décor was nice. Our hotel room was clean and well stocked my issue with this hotel was access issues with my service dog and being charged a pet cleaning fee even though I shouldn't have been. They allow pets which is fine, but the first issue we had was when we went downstairs for breakfast. The waitress said pets weren't allowed in the dining area. When I said my dog wasn't a pet, she's a service animal the waitress went and got her manager who repeated dogs weren't allowed because they were a tripping hazard? My service dog is trained to tuck under tables out of the way. She doesn't walk around trying to interact with other patrons or staff members at the restaurant, her focus is on me and being out of the way. I told them they were being recriminatory towards a disabled person and they had to allow me to sit at a restaurant per ADA law. They finally agreed but only if we sat at the very corner of the restaurant and proceeded to rush us through the meal. It's already a lot having a disability but being denied service due to me needing my medical equipment (I.E. the dog) was disgusting. I understand a lot of people like to say their pet is a service dog when it clearly has had no training, is a disruption to the public and a nuisance. But if you see a dog in service gear acting appropriately and focused on their handler please don't assume their a fake. The cherry on top was being charged a pet cleaning fee which per ADA "Can hotels charge a cleaning fee for guests who have service animals? A: No. Hotels are not permitted to charge guests for cleaning the hair or dander shed by a service animal. However, if a guest’s service animal causes damages to a guest room, a hotel is permitted to charge the same fee for damages as charged to other guests." Might I suggest reading the laws before treating disabled people like this. Very disappointed and will not be returning.

I have stayed at this Hilton twice, and I will stay here the next time I am in Bend. That alone is praise enough because I can stay wherever I choose when I come here. The service is excellent. The noise level is low, I have never had anyone knock on my door asking if they can clean my room, even when I am late checking out. Beds are good, towels smell like clean laundry. It's super dependable, and I know you are thinking that's the bare minimum. If you think that, then you haven't been traveling lately.

Excellent location! Close to downtown Bend, great walking paths, shopping and fun things to do within steps of your hotel room.

Very nice hotel. Staff was very pleasant, room nice and clean. ‘River’ view room didn’t show a whole lot of the river but beautiful view of the mountains! Walkway down to the waterfront Old Mill District with lots of stores and restaurants or just a nice walk along the river. Had fish & chips for dinner and that was good. Would definitely stay here again.

Hotel is in a great location and has good amenities. The low score is because the staff is UNFRIENDLY. Also, the rooms need some TLC. We had burned out lights and a broken lock on the back door. We won't return to this Hilton.

We stayed here as a family overnight on the way to the coast. The bi-level suite was very nice, and worked perfectly for a family with two kids. The old mill district is within walking distance, where you can get some really good food, so the location can't be beat. The staff was very friendly, however, for some unknowable reason, it was impossible to get body wash for the shower. We booked 2 overnight stays, one week apart, and both rooms (different room numbers) had zero shower gel. I couldn't even get the staff to fill it either (they agreed to both times, but did not follow through) so something weird was going on. However, at the end of the day, bodywash is such a small issue that I don't think it is worth deducting a star. I will be staying here again, and will bring my own wash, lol.

What is there not to love about this hotel? Warm mountain themed atmosphere, friendly staff, great business office support, everything very clean, would definitely come back here again.

I only stayed one night at this hotel but I loved it. It was in the old mill district, great location, great restaurants in the area. The rooms were big everything was clean and tidy just a good overall experience.

Good sized room, comfy beds, convenient location. We were on the 3rd floor and had a great view of the river and gorgeous sunsets! Great space to walk around behind the hotel that leads to lots of places to shop and eat just down a nice path. Can also walk along the river or across the pedestrian bridge very near to the hotel. Very friendly and helpful staff, fun to talk with - just felt welcome and cozy for the two nights I was there. Nice hot tub and small pool - used it each night and noticed a convenient space to work out across the hall from the pool. Cozy bar, and a fireplace in the lobby. Enjoyed the seating out the side doors by the front desk. Enough light to read out there at night and it faces the path down to the shops and the river. Would love to stay here again!

We had an amazing date night here. The staff went above and beyond to make our experience memorable. Will definitely be back. The pool/hot tub being open 24 hrs was a great surprise also. The bartender showed my husband his new favorite drink. The closeness to the movies was a pleasant surprise also. Room was nice and so quiet. The view was beautiful. So worth the money.

Super clean hotel with friendly service. And a perfect location that is walkable to shops and the riverfront trail. We typically stay within the neighborhoods in Bend but this time we needed a place that allowed pets. The Hilton Garden Inn was a perfect and pleasant place!

Wonderful stay at the Hilton Garden Inn. Gracie was great on check in. We had a very nice 2nd floor King room. Breakfasts each morning was excellent. Kristina in the dining area was great. Delaney, the Asst. GM was great. Very nice stay and we look forward to our next visit.

We recently stayed at the Bend OR Hilton Garden Inn to attend a concert at the amphatheater. My biggest complaints are about the beds and cleanliness. The beds that are like sleeping on a hard slab. I know that a bed is bad when my husband doesn't like it because he usually prefers a firm mattress. This was beyond firm. My back and hips ached for days. The second issue we had was the cleanliness of the room. Everything appeared to be fine, but when I walked across the carpet with bare feet, I had bacon bits that stuck to the bottom of my feet. Makes you question if the rooms are really getting cleaned. The only reason that this is getting even two stars is the fact that the location is fantastic and the bar and lobby staff were great. Would I stay here again...probably, but not before I try other properties that are close by.

The staff is super friendly & professional. The room had a balcony with a awesome view. Convenient location to shopping & restaurants, great amenities available. I would definitely stay here again & recommend it to others.

I stayed one night while in town on business. I booked a king room and the only two options I was given at checking was on the second floor. Every other option was a pay for upgrade room. Seriously? Ok, whatever. The room was clean, but very poorly lit. The couch was not comfortable at all. The view was of the air conditioning units, what looked like the kitchen exhaust, and two pipes with exhaust coming out. I couldn’t help but to wonder if all that was being sucked into my room when I turned on the air/ heating unit. The bed was pretty comfortable though. Although dinner service at the restaurant was very good, the menu is literally five or six items long. I usually stay on the back side of the hotel and don’t remember ever having lighting or issues with a view. I may try a different brand next time.

My only issue was that the rooms were not lit up well, but it's a very nice hotel! Large room, nice. The cook will is very good for breakfast (I'm a Celiac) and she went out of her way to cook mine special!🤗 Their pool is indoor with a great view of the Cascade Mountains and very clean! The common areas are very nice and so is the outside. You are just a half a block away from great shopping and dinning in the old Mill district and only six blocks from downtown Bend. The staff are very helpful and cheerful which means they're treated well want to make sure your stay is a great one. They also have a nice gym too!

This hotel had few serious limitation ( I gave two star because of location that is excellent). Here are the issues ( I paid > $500 per day and expected better ) : 1. Room( suite that I stayed with 1 king and 1 queen) are not designed correctly . Bathroom door open in front of wash basin ( with 4 people staying in same room it was a nightmare to get ready every time ) . There was only one mirrior . See photo. 2. Room service is not by default ( they still give the reason becuase of COVID) . You need to request or you will get surprise . 3. If you book room with view , there is no guarantee to you will get. 4. Dining was closed on 4th July ( no notification about the closure ) . We searched outside resturant to eat dinner at last moment .

Bait and switch pricing when reserving through the Hilton phone reservations. Very clearly the reservation was made for 2 adults and a dog, and I VERY CLEARLY asked the reservation specialist what the price would be for the room for two adults and one dog. I was quoted a price for a $197 reservation that was non-refundable. When I arrived to check in, I was informed my room would cost $247 due to a pet fee. I mentioned that I had clearly set the reservation for 2 adults and 1 dog, and had confirmed the price with a Hilton employee before agreeing to my non-refundable reservation. The general manager, Delaney, was of the opinion that customers should have read the entire website, assumed they were being lied to by a reservation agent when they asked the total price for a room, and mentally known to add an additional $50 charge that the reservation agent refused to share with the customer, despite the customer very clearly asking for these details. Delaney was unhelpful and smug, while telling me there was absolutely nothing that he could do to improve my stay, while condescending to me the entire interaction.

The location is perfect for mill district activities. The room was nice and the beds were comfortable. There was NO daily cleaning service of the room. The coffee is terrible both in the lobby and in the restaurant.

Staff exceptional friendly and helpful. Room much bigger than expected with a fireplace and patio that has a great view. Very close to Mill District and downtown. Will stay here again if ever in this area. Already extended my stay for a third day. (Photos are miserable, bad weather and not really chosen very well.)

We used to stay at the Hampton Inn just across the river from this hotel but decided to change things up for our visit last May. We’re so glad we did! We had a room on the river side and could see 11 snow-capped, 4000 ft plus mountains from our window, in addition to being able to watch all kinds of activity on the Deschutes River just steps from the hotel. The hotel is at the Old Mill District, with lots of lovely shops and restaurants. The trail along the river means it’s easy to walk for miles from the hotel without even driving. Can’t recommend this place enough!

Very clean, seems to be new, staff was nice. We were disappointed that there is not breakfast waivers. I understand that it is the Owner's prerogative but it would have been nice to know sooner than the morning we walked down for food with 3 kids. I definitely would have booked a different hotel if I had known breakfast wasn't included.

I really liked Hilton garden inn. It was a great location with a great price and premium accommodations. Rooms were clean and well appointed. On site restaurant was above average. Prices were very fair. Excellent location right in the heart of the old mill.