2/5 Rama P. 1 year ago on Google
From
Outside,
and
website/review
status
it
is
nice
resort
with
lot
of
amenities.
How
ever
overall
experience
is
low
and
customer
service
need
quite
a
ton
of
improvement.
This
place
used
to
(pre
covid)
treat/serve
customers
(had
many
corporate
visits)
better
which
seems
no
longer
the
case.
we
did
one
day
stay
with
Family
on
luxury
cottage
with
Breakfast
and
one
meal
offer.
What
Found
not
Great?
1. Check-in
experience
is
pathetic.
We
requested
for
early
check-in
12:30
(with
prior
intimation);
since
rooms
were
not
ready,
chose
to
take
the
lunch
buffet
of
the
hotel.
Post
the
Lunch,
at
230
PM
as
well,
the
rooms
were
not
ready
.
Front
Desk
experience
can
improve
a
ton,
such
as
(a)
No
Explanation
on
how
the
resort
is
operated
(b)
No
welcome
drink
or
taking
care
of
customers
(c)
It
was
not
Mentioned
anywhere
about
how
to
access
Wi-Fi,(d)
Timings
for
amenities
were
not
mentioned
anywhere
etc..
2. Swimming
Pool
-
Its
not
mentioned
(neither
at
website/while
booking
or
at
front
desk
while
check-in)
that
Morning
06:00-10:30
and
Evening
15:00-18:30
Pool
is
used
for
coaching
swimming
for
the
outsiders
and
pool
is
fully
occupied
by
kids
and
trainers
at
this
time
and
not
accessible
for
the
resort
inmates
unless
we
chose
to
use
the
pool
at
mid
noon
at
this
hot
weather.
3. Room
Tidiness
-
Room
looks
neat
at
beginning;
but
as
you
start
observing
-
Things
are
just
not
right,
such
as
(1)
Bed
linen
is
not
new
(all
filled
with
small
hair);
(2)
AC
is
not
working
had
to
call
technician
to
fix;
Complex
TV/inhouse
mechanism
to
watch.
(Remote
is
faulty
too)
Lots
of
mosquitoes
to
deal
with
as
well
4. Volleyball
Area
-
It’s
not
cleaned
and
tons
of
mosquitos.
5. Overall
resort
Cleanliness
-
Its
bit
mess
around
-
Lot
garbage
laying
around
and
folks
has
lethargic
attitude
to
clean
those.
(Especially
Behind
road
access
which
luxury
cottage
has
to
Amenities
or
sports
room
place.
Front
Space
Looks
Clean-
Backside
and
other
areas
not
so
great.
What
Found
Good
/
OK.
1. Food
Quality/Taste
(less
spicey,
oily
and
salty)
is
good
for
Lunch
and
next
day
breakfast.
2. Badminton
Court
(indoor
is
decent)
Overall
Summary
Do
not
Recommend
This
Resort
for
Family
/
Overnight
stay.
Not
Worth
the
price
they
are
charging.