1/5 Vikas K. 3 months ago on Google New
Hi
@gostops
management team,
My
Booking
ID
-
BEN25980.
I
am
writing
to
the
higher
management
of
Gostops
about
the
recent
incident
during
my
stay
at
Bengaluru
Gostops
on
3rd
January
2024
at
9:45
am.
On
1st
January
2024,
my
partner
and
I(which
you
see
through
the
given
booking
ID)
checked
in
at
Gostops
Bengaluru.
We
had
a
comfortable
stay
from
1st
to
2nd
January
as
we
were
traveling
the
whole
day
and
just
came
back
to
the
room
to
sleep.
Thinking
that
our
private
room
was
safe
for
a
couple
or
for
anyone
who
booked
it
for
privacy.
The
next
morning,
which
was
the
3rd
of
January,
around
6
am
I
went
out(luckily)
to
drop
off
my
partner
at
the
metro
station,
and
after
dropping
her
off
I
came
back
to
the
room(room
no.206)
around
8
am
and
locked
the
door.
After
that,
I
went
to
bed
and
slept.
My
check-out
time
was
10
am
and
I
set
the
alarm
for
9:55
am
to
wake
up
and
leave
the
room.
But
between
9:40
am
to
9:945am,
THE
GOSTOPS
STAFF
ENTERED
MY
ROOM
AND
WOKE
ME
UP
SAYING
-"SIR
AAPKA
CHECK-OUT
TIME
HONE
WALA
HAI"
and
after
saying
this
much
he
left
without
even
realizing
what
he
had
done. Things
where
Bengaluru
lacks
under
management:-1.
I
didn't receive
a
single
call
from
reception.
2.
There
was
no
safety
latch
from
inside
for
the
guest's
safety.
Anyone
in
gostops
with
a
door
passcode
can
enter
the
room(like
he
entered
my
room)
3.
If
check-out
time
is
10
am,
then
the
first
reminder
should
be
over
the
call
and
if
guests
are
not
responding
then
don't
you
think
you
could
wait
for
30
minutes
and
try
to
contact
the
guests
by
all
means
before
breaking
inside
the
room. 4.
When
I
went
down
to
let
the
manager
know
about
this
incident,
THE
RESPONSE
FROM
THEM
MADE
TERRIFIED,
The
response WAS
-"Arey
sir
ye
FIRST
TIME(with
a
SMILE
ON
HIS
FACE) nhi
hai
''.
That
means
this
wasn't
the
first
incident
and
management
is
least
bothered
to
take
action
over
this
serious
issue.
5.
The
problem
is
not
the
staff,
the
problem
is
the
training(not
properly
given)
and
lack
of
communication
between
the
manager
and
the
staff.
If
the
manager
had
given
proper
instructions
to
the
staff,
then
this
incident
wouldn't
have
happened.
6.
Upgrading
to
a
digital
lock
is
great,
but
not
giving
a
precautionary
lock
from
inside
to
the
guest
is
a
big
safety
factor,
especially
for
a
private
room.
This
incident
has
made
me
terrified
by
imagining
what
if
my
partner(female)
had
been
in
the
room(changing
dress,
using
the
washroom,
etc)
or
worse
case
what
if
SHE
had
been
alone
in
the
room
while
I
was
out.
This
incident
makes
a
really
bad
impression
on
your
stay.
When
I
told
this
incident
to
my
partner,
she
was
scared
by
listening
to
the
manager's
response.
I
expected
you
to
take
serious
action
against
this.