Hotel in very pleasant location directly in Frankfurt airport. Ambience and furnishings according to the Marriott standard. The air conditioning did not work properly and could not be turned down so that the room remained above 25° C and did not get cooler. Even opening the window did not help, as the construction did not provide sufficient circulation. Restful sleep was unfortunately not possible. At the reception, I was told that I was apparently not the only guest who had this problem. There I was also told that it was probably due to the fact that the outside temperature was relatively low that night and therefore the air conditioning was not in operation. This is generally a problem in Germany and is probably also related to the rampant energy-saving craze. Strangely enough, I've never had problems of this kind in other countries.

Took me a while to discover that you have to go to the top level in terminal 1 and take the walkway/bridge above the road to cross to the hotel side. Follow the signs in the airport that say: “Sheraton Marriott” (they share the entrance). Beautifully decorated, relaxing, clean, and spacious rooms! Bed is comfortable, just like all Marriott hotel beds. It was great to get a bit of rest before continuing my journey. Only issue was that the “Club Lounge” was empty. It’s nicely decorated and has a nice atmosphere, but they didn’t have any refreshments or snacks. I guess they didn’t get back to normal since COVID. Everything else is top notch Marriott standards!

Worst Marriott hotel under the brand name. The staff is very disrespecting, I was denied check in for 2 hours. I lost my credit card during transit, ready to offer cash payment or charge through credit card on file. Hotel staff outright denied stating we can't charge your credit card for the room stay but will definitely charge it if I don't provide them an alternate credit card and hence not able to get the room at the hotel. I was left with no choice but to fight it out to which hotel staff finally agreed to give me a room after 2 hours Once checked in, I realized room I got was one category downgraded to what I booked. In addition, the cleanliness in the room was questionable, it had leftover lotion bottle and half empty water bottle. I will be raising these issues with Marriott separately too, advising all guests to not stay here and rather choose hotels that are 5 mins away at half the price and much better customer service

Nice hotel with newly renovated rooms that are very quiet. Staff are friendly and polite. The only drawback is that in the winter they turn off the air conditioning/temperature control and the room temperature is set to the central heating/conditioning system. I found the set temperature much too warm personally.

Use extreme caution on confirmed reservation room rates when reaching the hotel. Look at the check-in sheet carefully before signing! I had a confirmed reservation and rate. When I got to the hotel the front desk clerk tried to charge me 186 Euro more for the 3 nights. When I caught the rate change I was told the hotel was at capacity and that was the reason. It wasn't until I asked for the General Manager Ralf Stresing to bypass the assistant front office manager Veronika Glivenko not honoring the confirmed reservation that the reserved rate was finally honored.

What kind of airport hotel doesn’t serve breakfast until 6:30am! It’s not enough time to get to our early morning flight. Horrible front desk service both times I have visited. Tried calling front desk to ask a question. Phone rang for minutes. Not one picked up. Finally got a hold of someone, they wouldn’t answer my question and just told me to come downstairs. Many amenities are turned off or closed for 3 days starting the day of our one night stay. No notice on their website or email to us. Their own staff didn’t know the lounge was closed and moved to the restaurant!! Poor service over all. Will not be returning. Also the room was very warm. Too difficult to sleep.

The hotel was nice, the room itself was very clean and also well laid out. The problem we had was that the AC was not functioning, and although outside it was only 20C our room had an average of 34C according to the temp sensor on my garmin fenix 7 watch (at the lobby it showed 23C so I believe it was correct) We were traveling with several small children and decided to come a day early to allow us all to be well rested when we began out international flight the next day... none of us could sleep all night! After three calls to the front desk nothing but offering a complimentary breakfast was able to be done. Very disappointed in the Marriott here in FRA as they are typically elsewhere very good. The Sheraton is in the same location so next time you can guess where we will be staying.

Unfortunately, we did not have a good experience at the Frankfurt Airport Marriott. After testing positive for COVID at the EcoCare testing center in the airport (next door to the hotel) before heading home, I was forced to isolate for 6 days, per Germany's health guidelines for COVID. I came across a review on Trip Advisor from someone in a similar situation that gave the Marriott a great review for hospitality during the reviewer's isolation. Thankfully, the Frankfurt Airport Marriott allowed myself and my partner to stay at the hotel to isolate, and we ended up staying for 7 nights. During check-in, we were told that the rate was high due (€419 per night) to an event happening in the area, but that it would be reduced after the first night, and that the manager should be able to work to get a lower rate when we checked out. I also mentioned that I could get a rate discount through my employer, which I did not have upon booking/checking in at the front desk as we were on leisure travel, and was told once I got the corporate code it could be applied to the stay. Once I received my corporate code, I followed up with the Front Desk Manager (Cemre) who informed me that it could not be applied retroactively and we would have to check out and create a new stay on the Marriott site using the reduced rate; he also told us that he could, in fact, not reduce the rate for the previous nights at checkout. Once we checked out and checked back in for the reduced rate, we found out that the €419 rate had applied to every night so far and ended up paying €1346 for three nights (including VAT). The rate for the final four nights did drop; however, it was still quite high compared to other hotels in the area. We ended up moving to a Hyatt five minutes away for €100 per night. Apart from the issue with the cost of the room, we were not impressed with the room itself. We had a King bed, which was very firm, a broken table (which did get fixed), and the water for the shower takes a long time to get warm. The food in the hotel restaurant was also very expensive, where even things like croissants were almost double the cost of a croissant at a kiosk right outside entrance to the hotel. There are plenty of other options for food well within walking distance from the hotel in the airport without needing to go through security. Fortunately, the majority of the staff was very respectful and welcoming, even when we had an issue with our upstairs neighbor making a lot of noise (even though the building is concrete) in the very late and early morning hours. As an aside, we were not able to hear the planes unless it was very cloudy or raining, so the hotel itself is rather quiet, with the exception of our upstairs neighbor and the occasional door slamming in the hallway. I am giving the second star for the majority of the staff who was very pleasant and helpful, especially as we were running around frantically in the beginning trying to figure out where to stay to isolate. Unfortunately, my partner, who did not test positive and was given permission by both the Frankfurt local health authority and Marriott management to leave the room, came across a rude staff member who tried to tell her that she was not allowed to leave the room. The same staff member also told her that the VAT added to the bill(s) could be refunded at the airport, which ended up being incorrect. Overall, I cannot really recommend this hotel unless you want to stay right at the airport and be able to walk to your flight, but tread carefully and check the rates at the hotel. The staff was mostly pleasant, but the experience was spoiled by the issue with cost given that we were being forced to isolate and felt a bit taken advantage of. We were told a few times that they would "see what they could do" about the rate, but nothing ever changed. The Director of Rooms (Peter) did follow up with me directly to apologize, but I believe it was too little too late.

So overall it was a decent stay, but the food is really overpriced and it's just like not that great of food, we ordered pizza and fries for 29 euro for example and the fries were cold and the pizza was good but not more than that. I needed a toothbrush and extra coffee from the reception desk and the guy answered me with "yeah I'll get to it when I have time" which is just like not what you want to hear. Obviously you'll do it when you have the time. The rooms were nice and big and the bed was comfortable.

The hotel is great. Rooms are clean and modern. Unfortunately, they only had 2x working the check-in desk causing an excessive wait at the desk. The clerk was very friendly even after being exhausted. I wish that the hotel had the ability to surge another agent to reduce wait times.

I generally try and avoid staying at airport locations like this, but you just can't beat the convenience. A lot of the amenities were shared with the Sheraton next door. The continental breakfast wasn't bad but it was a bit of a hike to get to from the Marriott. The other thing that surprised me was that the restaurants were closed pretty early and they stopped serving food around 10:00 p.m. I guess that is kind of late, but when it's serving a 24/7 international airport I would have expected to be open longer. The rooms were nice and comfortable and the showers were very nice as well. Wide open and plenty of hot water

Walk way from airport to hotel very convenient. Check in check out was easy and the reception staff very attentive. Room service pricey, but the food was amazing. The room was comfortable and they have charging and electrical outlet easily accessible on both sides of bed. Will need converter if your from out of country.

As an airport hotel, the Marriott at Frankfurt Airport is quite nice. It’s very clean, has a good restaurant and bar area. It’s right next to the Sheraton. It’s only a short walk from the baggage claim in Terminal 1 so easy access to/from. Maria at the bar/restaurant is very friendly and efficient. Given that many people end up at this hotel due to flight issues, it’s nice to have a friendly person greet you, so kudos to Maria.

Friendly staff with great restaurant suggestions and they had wash clothes in the rooms. My first time to Germany 🇩🇪 and I didn't know most Germans use bath scrunchies or a brush to shower which they bring with them. The only thing I didn't like is the small parking lot 😒

Big letdown of a hotel. The renovation and split form the Sheraton is beautifully done. But the hotel leaves you wanting. Everything is superficially done. The M club lounge is well designed but isn't even open. So the question of why offer it if it's unavailable? Check in takes an excruciating amount of time for an unknown reason. The location is brilliant being within Frankfurt Airport terminal 1 but then service is fumbled by non existent staff or service. Overall the design and feel is first rate but service from staff and amenities is poor.

The bar was incredible. Where should I start, the service provided by Maria at the bar was A+++, her cocktails were on point, the food was exelent and I say it once again the service provided by the bartender was what made the hole experience perfect. The rooms are clean and comfortable, the location is excellent for travelers. Thank you.

Although it is a bit tricky to navigate to the hotel from the airport terminal due to total lack of signage, once you figure it out, it is a very convenient location. My husband is Titanium, so we were upgraded to a huge suite. Nicely appointed and very quiet. We got fantastic service in the M Club! Svetlan went above and beyond to get us some delicious gluten-free food, which was filling enough that we didn't go down to eat in the restaurant as we had planned. But the restaurant looked really nice and I would definitely eat there next time. Pro-tip: There is a small supermarket in the airport mall area to stock your own mini bar amd fridge :-)

Exceptional airport hotel. Modern, comfortable, convenient. Well appointed, large rooms with very nice bathroom with walk in shower. Good amenities (bar, restaurant, M Club). While it is very difficult to figure out how to walk from Terminal 1 to the hotel, it is all enclosed (and not the hotel's fault that the route is very tricky - ask for directions from the airport staff!). Would definitely recommend this hotel for anyone who needs to stay near the airport.

Located terminal 1 HOWEVER BEWARE. FRA is undergoing MAJOR construction and MARRIOTT HAS *NO* SIGNS that direct you through the construction when coming via arrivals terminal TO the hotel. It’s not far but VERY confusing. TIP ~ go UP to arrivals level, there are dome signs there. (We learned that after the fact) I wrote to the hotel with feedback & did here back ✅ Part of the issue is that the scaffolding etc keeps moving. Hotel is aware of the issue. I would recommend contacting hotel just prior to arrival for best instructions. Otherwise hotel is fine. Pleasant staff.

Great location when my flight got canceled. The staff was awesome when I requested stuff that because of the security checkpoint, we are not allowed to carry on our carry-on luggage.

Rooms were clean, modern and well maintained. Also quiet and comfortable. Check-in was quick and seamless. I had lounge access - food selections were limited late in the evening when I used the lounge, but there was choices for both food, wine and beer as well as non-alcoholic drinks. Access to the airport is fantastic as it is just a short walk from the airport or train station (all covered).

Nice hotel located inside the airport perfect for a one night stay. Unfortunately it was quite difficult to find it when arriving from the arrivals hall as there were no directions anywhere. The room is clean and spacious with comfortable bed, unfortunately 2 towels in the bathroom were not clean with some dark stains. Reception staff very friendly.

Perfect hotel if you're on a layover. It's very pricey, but come on, an Uber will cost about $80 roundtrip if you stay at a city hotel. The check-in is slow but manageable. The food here is 10/10. You can walk from the hotel to terminal 1 and the DB train station and it's very close to the shuttle that takes you to terminal 2. I would definitely go back here on a long layover.

Due to marriott rewards level, i was upgraded to an awesome room - didn't know europe could have such a large space. :-) meal in the restaurant was also great. Service at both hotel and restaurant was fantastic. A bit of a wait to get the bill at the restaurant.

We chose the Sheraton for our stay prior to the COVID pandemic while the Marriott was undergoing construction or renovation. Therefore the Marriott is a relatively new hotel with a modern ambiance. Our early flight necessitated a convenient accommodation, and the Executive Lounge operating until 10pm perfectly suited late arrivals. We effortlessly grabbed a few hours of sleep before our 7:30am flight, making our journey hassle-free. Checking in and out was a breeze!

Convenient place to stay if you're traveling early the next day. Rooms were clean and modern, and very quiet (especially fir being at the airport). Easy access to/from terminal 1. Breakfast, in the sky lounge just outside the hotel, was also excellent.

Great hotel connected to Frankfurt airport! Stayed on the 7th floor which had Club Rooms. Very spacious and quiet given the proximity to the airport. Great breakfast and bar area. Not a smoker but The Davidoff Cigar Lounge was also a nice touch. A very classy hotel and wouldn’t hesitate to stay here again.

Connected to Terminal 1, so you don't have to leave the airport. Great for early morning flights. Also right next to the Covid test station. Had issues with room maintainance (teapot didn't work, shower was clogged) but each was corrected immediately upon reporting. Staff was very friendly. Didn't hear any airport noise.

Biggest pro about this hotel is the location. We had a long layover in Frankfurt. The ability to walk to and from the hotel from the airport, without even going outside, was amazing! Likewise you can also get to the trains from inside if you want to head into town. It was a short ride (around 20 minutes). The hotel appears to be newly renovated so it felt clean and nice. We went to the lounge on the Marriott side which had light snacks and drinks and found it to be very relaxing. I didn’t try the lounge on the Sheraton side (which supposedly has heartier food in the evening), so I can’t comment on that. Downside was waiting to check in, we had arrived very early in the morning and had to wait until 11am for a room. Typically as a Marriott elite I’ve always been able to check in early but that doesn’t seem to be an option here. At least there are very comfy couches in the lobby, or you can stop by at the bar for some bites/drinks/coffee etc. They also happily checked our bags while we waited.

Pray the best part about it is it's right at the airport. The restaurant is okay but the menu is limited. The people are very friendly and the service at the bar is very good. I've seen nothing special about the rooms though.

Excellent ambiance, great rooms and amenities, close to the airport. Received very good assistance from the front desk when we arrived, but when we left the hotel, the person at the front desk was less friendly and willing to assist my wife who needed a wheelchair due to a medical event on the previous flight.

The service was good, and my stay was so relaxing, I enjoyed the experience. From Front Desk to room Service, everything was perfect, and I really appreciate the effort you put in to make your guest comfortable. I pay great tribute to TOGRUL from Front Desk and I appreciate all he’s done. He is such an incredible problem-solver. I’m always happy to have a conversation with such a friendly person. I wish this Hotel all the very best and will definitely come again. Thank you.

It is what I would expect from an airport hotel. Catering to transit passengers, not tourists. Lounge was closed so had to walk to adjacent Sheraton if I wanted to enjoy it. No need. Restaurant had same old same old (Marriott Signature burger, anyone? Pizza perhaps?), although I did try the short ribs that were excellent.

First of all, always, the positives - the front desk staff at every encounter were friendly, delightful, and helpful. We arrived too early to check in but we were very comfortable in their lounge until our room was available, and the front desk attendant came to find us when it was ready. The bed was super comfortable, which was appreciated after a full overnight flight, followed by the adventure that is always the Frankfurt airport (two and a half hours between arriving at the gate and getting to the hotel check-in). And when I say super comfortable, I mean heaven. I realize that everyone has preferences for firmness but whatever they have was exactly what I needed for a couple of naps and sleep before an early morning flight out. Room service was quick ... expensive as heck of course, but that's not unusual. The family room was very spacious, with an anteroom sufficient for a lot of luggage. Lots of outlets. Some areas for improvement ... Air conditioning. It is 2022 and this room was $500, if I want my room to feel like the arctic tundra, it should be doable ... but we would have been happier with just "not stuffy." Other reviews have mentioned it and I'm amplifying because it really needs to be addressed. We contacted the front desk to ask for assistance in figuring out why we couldn't get it to come on, they responded quickly in chat and we maxed it but it never did get cooler. They offered to send a technician up but we were so tired, I didn't feel like we should have to have a technician, this is a known issue (per my reading once realized it was an issue) and should be resolved by now. This one thing would steer me away from booking here again, at least in the summer. The LIGHTS! OMG what sadist designed the lighting system in these rooms. Other reviewers have also commented on this but it is INSANE, it's like a puzzle game, which would be fun if I was paying for a Frankfurt Airport themed escape room - which would be idea, btw, navigating that airport is always a nightmare even if everyone who works there is nice - but not when I'm tired, at my last nerve, and just want to figure out how to turn on some of the lights but not all of the lights. If I had small children and was trying to keep them asleep and had to deal with this I'd be way angrier about it than I am, but it's really bad. At the very least, detach the reading lamps by the beds from all other systems. The door to the bathroom offers little in the way of silencing, so if you're having any kind of gastro distress, I hope you're with good friends or family who loves you. The rest of the bathroom was great, nice water pressure and not complicated or cryptic with the shower controls. The hair dryer is excellent. My husband kept walking into the hanging lighting feature, which is inexplicably low and in the middle of a pathway, that should be raised a bit or removed entirely. And finally, getting to the hotel was unnecessarily difficult. I know *now* that there used to be only one hotel there, the Marriott Sheraton, and that's all that the internal signage indicates, but Google Maps clearly shows a Marriott and a Sheraton, two separate properties, and has them appearing in two different places. Follow the signs to the Marriott Sheraton, and once you get into the shared entryway space you'll see arrows on the floor directing you to one or the other. If you have luggage carts, you'll need to go two levels up from baggage claim, which will involve finding two elevator banks, so that you can get to a glass walkway over by the A terminal. If you just have carry-on, I think you can follow what Google thinks and walk across from the baggage claim area, but I'm not sure. I'd stay here again now that I know the issues (except, as mentioned before, in the summer, if the AC isn't fixed) as long as my employer was paying for it.

Excellent place to stay. Modern, bright and clean rooms with Luxury vinyl flooring in the room and bathroom. Very clean room! It appears that these rooms were made or updated recently. Looks brand new.

Great hotel if you have a short layover. Their M club lounge is currently closed but you can use the Sheraton club lounge which is essentially in the same lobby. Binto box is a great idea for evening snacks.

I’m not a Marriott fan. Have written many 1* reviews for Marriott properties. But this stay was outstanding. From the check in to the room to the incredible dining and gym. Great job.

If you are looking for something close to the airport then you can't beat this one! This hotel is perfectly situated for those times when you have an early flight out of frankfurt. The restaurant downstairs is nothing to write home about but it was absolutely serviceable. The rooms are quite nice and the beds are very comfortable.

Gym Is closed. Breakfast in a bag. Better go to city and enjoy… hotel is a new chinese modular type

Very well organized airport, easy to move around from terminals and concourses, lots of restaurants and cafes , grocery's.

Pet friendly, family friendly, can't beat the location and ease of access to the terminals! There is some construction going on in their parking area so I was confusing figuring out where to park to check in and unload the bags. But that should be over with soon!

I found myself spending a night in the hotel due to flight delays, as a frequent visitor to airport hotels I didn't had high expectations. To my surprise, the Marriott felt like premium hotel and the restaurant was surprisingly good (we ordered nearly the whole menu). While I don't wish you to visit the hotel due for the same reason i did, i can definitely recommend the hotel in case of need.

Service is great - However the rooms and the amenities bare meets the Marriott standards if you ask me. I stay at a lot of hotels each year, mainly Marriott and Hilton. Will look elsewhere next time. It is however connected to the airport, so very convenient.

Super clean. Nice bedding and fast Wi-Fi! The night was nice and quiet and slept nicely; would HIGHLY recommend!