(Translated by Google) Zero competence to deal with people. I just asked over the phone about a friend (who was operated on this morning). My questions were rudely answered by an employee. The phone call was very uncomfortable and I regret such hospitals. (Original) Null Kompetenz mit Menschen umzugehen. Habe gerade telefonisch über einen Freund nachgefragt (der heute früh operiert wurde). Meine Fragen wurde unhöflich von einem Mitarbeiter beantwortet. Das Telefonat war völlig unangenehm und ich bedauere solche Krankenhäuser.

(Translated by Google) Unfortunately, this hospital is getting worse due to savings. Badly paid employees who therefore do not feel like doing their job. Too few nurses. Bad food. Hygiene leaves much to be desired, fleeting cleaning, beds. (Original) Leider wird dieses krankenHaus Aufgrund von einsparungen immer schlimmer. Schlecht bezahlte Mitarbeiter die daher keine Lust haben ihre Arbeit zu machen. Zu wenig Pflegepersonal. Schlechtes Essen. Hygiene lässt zu wünschen übrig, flüchtiges putzen, der Betten.

(Translated by Google) An absolute catastrophe as here with the patients is handled. The nursing staff are unfriendly and consistently treat all patients pejoratively. The doctors can only ask for repeated and beg begging in the hospital room. The hygienic conditions are the last, instruments (e.g., blood pressure device) are used without disinfection on all patients, accesses are not cleaned. You have to be afraid that you come out sicker here than you already are. (Original) Eine absolute Katastrophe wie hier mit den Patienten umgegangen wird. Das Pflegepersonal ist unfreundlich und behandelt durchweg sämtliche Patienten abwertend. Die Ärzte lassen sich nur nach mehrmaligen bitten und betteln im Krankenzimmer blicken. Die hygienischen Bedingungen sind das letzte, Instrumente ( z.B. Blutdruckgerät) werden ohne Desinfektion an allen Patienten benutzt, Zugänge werden nicht gereinigt. Man muss Angst haben, dass man hier kränker raus kommt als man sowieso schon ist.

(Translated by Google) With a severe allergic reaction to the emergency room. The doctor says she can not and does not want to treat this. She did not learn that. Why did not I call the fire department? She would have taken me to a real hospital. It's about time that the Klitsche is closed. Saturday 8.6.19 16:00 (Original) Mit einer schweren allergischen Reaktion in die Notaufnahme gekommen. Die Ärztin sagt, sie könne und wolle das nicht behandeln. Sie habe das nicht gelernt. Warum ich nicht die Feuerwehr gerufen habe. Die hätte mich in ein richtiges Krankenhaus gebracht. Wird Zeit, dass die Klitsche geschlossen wird. Samstag 8.6.19 16:00

Visiting from the US and not feeling well (flu). Went at 6:30 pm to see a doctor and nurse in ER was extremely grumpy. I just left rather than wait a long time for what would likely be a doctor with similar temperment. Funky smell and seemed understaffed. Got OTC meds at an apothecary and they were extremely friendly.

(Translated by Google) Today I brought a friend there in the emergency room, which suffers from severe pain by presumably kidney stones. The doctor "Phillip" was so unfriendly, I've never experienced anything like that! After being examined, we waited 2 hours for a medication prescription (the ER was empty)! When we dared to ask how long it would take to issue the recipe, he became so rude. "If her friend comes only after she has had complaints for days, it will not hurt her to wait any longer" & "So now it takes even more, certainly half an hour ... I still have to do real work here" All right, so you should be nice to be taken seriously with your suffering, should you rather drive to another hospital or dismiss this young, completely incompetent doctor !!! (Original) Ich habe heute eine Freundin dort in die Notaufnahme gebracht, die unter straken Schmerzen durch vermutlich Nierensteine leidet. Der behandelnde Arzt „Phillip“ war dermaßen unfreundlich, sowas habe ich noch nie erlebt! Nachdem sie untersucht wurde, warteten wir 2 Stunden auf ein Rezept für Medikamente ( die Notaufnahme war leer)! Als wir es wagten mal zu fragen, wie lange es denn noch dauern würde das Rezept auszustellen wurde er dermaßen unfreundlich. „Wenn ihre Freundin erst kommt, nachdem sie Tage lang Beschwerden hatte, wird’s ihr nicht weh tun noch weiter zu warten“ & „Also jetzt dauert es erst recht noch, bestimmt ne halbe Stunde... ich habe hier noch richtige Arbeit zu leisten“ Alles klar, also sollte man es schön finden mit seinen Leiden ernst genommen zu werden, sollte man lieber in ein anderes Krankenhaus fahren oder diesen jungen, komplett inkompetenten Arzt entlassen!!!

(Translated by Google) Went there with my mom today because she got a very severe swelling in her knees. Sister at the reception very friendly and courteous, we thanked her for her friendly nature and were pleasantly surprised. But that changed suddenly when the doctor came. I already heard her discussing with other patients in the hallway, why they come to the emergency room on a Sunday for whatever it was. Then she was with us and turned us on, which occurs to us on a Sunday to come to the emergency room because of such a little thing, if we could not wait until Monday. That this is not a swelling, but that my mom is fat at this point. I was angry and asked her why she turned us on what she can think of, so she made fun of the conversation between me and my sister by imitating this conversation and mimicking me. When I told her I was going to rate it all, she said we know we don't care. I have my name given to me and will complain to the management. (Original) Waren heute mit meiner mama dort, weil sie sie eine sehr starke Schwellung in der Knienehle bekam. Schwester am Empfang sehr freundlich und zuvorkommen, wir bedankten uns noch bei ihr wegen ihr freundlichen Art und waren positiv überrascht. Das änderte sich aber schlagartig, als die Ärztin kam. Ich hörte schon wie sie im Flur mit anderen Patienten diskutierte, weshalb sie auf einen Sonntag wegen sowas, was es auch immer war, zur Notfallambulanz kommen. Dann war sie bei uns und machte uns derart an, was uns einfällt auf einen Sonntag wegen so einer Kleinigkeit zur Notfallambumanz zu kommen, ob wir nicht bis Montag warten konnten. Das dies keine Schwellung sei, sonder das meine Mama an dieser Stelle Fett sei. Ich war sauer und hab sie gefragt warum sie uns anmacht was ihr einfällt, da machte sie sich über das Gespräch zwischen mir und der Schwester lustig, indem sie dieses Gespräch immitierte und mir nachäffte. Als ich ihr sagte, das ich das alles bewerten werde sagte sie wissen sie wir egal mir das ist. Ich habe mir ihren Namen geben lassen und werde mich nei der Leitung beschweren.

You come to hospital to get relief and treatment but not to get even sicker. Waiting time of 4 hours (maybe more, as we're still waiting while I'm writing this review) at the emergency for a person with a severe flu and high fever, highly contagious to other patients waiting in the same hall - this is just unbelievable! Staff doesn't seem to care. Blood test was taken extremely badly with hand bleeding for some time. Maybe you get such kind of treatment as a foreigner, and otherwise it's a different case. Anyway, highly NOT RECOMMENDED hospital. Pure disappointment

(Translated by Google) The cardiologists and the intensive care unit deserve one star. Dr. Jawari and his team are the only positive things about this hospital. Urology is a catastrophe! The senior doctor is quite conceited. He also raises his voice towards patients. Doesn't even take 2 minutes of your time, doesn't ask how you are or whether you might be in pain. He leaves everything to the interns and just disappears. The nurses on Ward 3 are also disastrous. That was the first and last time I preferred the Franziskus Hospital! (Original) Den einen Stern verdienen die Kardiologen und die Intensivstation. Dr. Jawari und sein Team sind das einzig Positive in diesem Krankenhaus. Die Urologie ist die reinste Katastrophe! Der Oberarzt ist ziemlich eingebildet. Außerdem erhöht er seine Stimme gegenüber den Patienten. Nimmt sich nicht mal 2 Minuten Zeit, fragt nicht wie es einem geht bzw. ob man eventuell schmerzen hat. Er überlässt alles den Assistenzärzten und verschwindet einfach. Die Krankenpfleger auf Station 3 sind ebenfalls katastrophal. Das war das erste und letzte Mal das ich das Franziskus-Krankenhaus bevorzuge!

Very good, competent hospital with a good atmosphere

I come here due to recommendations of my general doctor for urgent problem. I also have prescription from doctor to admit me as soon as possible. However, when I arrived they refuse to take me with sentence, since I can walk and dont cry cause of pain that it is not urgent and that I go somewhere else next day. Absolutely worst service ever. I just can not understand how is allow to practice medicine today by refusing the person to offer medical help. So for some comments here who are positive, probably are from employees. Otherwise go anywhere else if u need treatment!

(Translated by Google) I came to the emergency room last week with an abdominal pain. Safe Findings from the nice team there (apparently have an "appendix picture-book diagnosis" ;-)) and on the same day I'm already under the knife. Waking up to Ward 6, I want to praise you through and through. Here it is not only very friendly, from the cleaning staff to the nurses, nurses to the doctors were all competent, reliable, very hard-working and always ready to explain something. And after three days I was allowed to go again :-) Have (thank God ;-)) not many possibilities of comparison, would come here but always "happy" again. Also my two lovely, older room mates felt in good hands. A big compliment to the ward 6 of the Francis Hospital (Vascular Surgery under the direction of Dr. Frank Schönenberg)! (Original) Bin letzte Woche per Notfall mit Bauchschmerzen in die Notaufnahme gekommen. Sicherer Befund vom netten Team dort (habe anscheinend eine "Blinddarm-Bilderbuch-Diagnose" ;-)) und noch am selben Tag liege ich auch schon unter dem Messer. Aufgewacht auf Station 6, die ich hiermit durch und durch loben möchte. Hier geht es nicht nur ausgesprochen freundlich zu, vom Putzpersonal über die Pfleger, Schwestern bis zu den Ärzten waren durchweg alle kompetent, zuverlässig, sehr bemüht und immer bereit auch mal was zu erklären. Und schon nach drei Tagen durfte ich wieder gehen :-) Habe (Gottseidank ;-)) nicht viele Vergleichsmöglichkeiten, würde hierher aber immer "gerne" wieder zurückkommen. Auch meine beiden liebenswürdigen, älteren Zimmernachbarinnen fühlten sich durchweg gut aufgehoben. Ein großes Lob an die Station 6 des Franziskus Krankenhauses (Gefäßchirurgie unter Leitung von Dr. Frank Schönenberg)!

(Translated by Google) I am at the emergency room because of swelling of the thumb joint and was allowed to spend my time there from 10 in the morning until the early afternoon. If you would like to be rudely managed, then this branch of the Charite is an absolute must! An emergency room in which one of interns (as such, the Lord actually presented) received and then sent from an unfriendly admission to the next. In between, small examination routines are carried out for the entertainment of the patient, whose connection to the acute illness really only opens up to the staff and does not need to be explained further - it is ultimately about the management of the patient. Unfortunately, I did not want to be managed by five but only a star I can not say much about the professional competence of the doctors - I needed an orthopedic surgeon who did not exist on site - so I'll wait for the results of the therapy that was diagnosed by telediagnosis (correspondence hospital). In any case, I was so closely connected by the local therapy staff that I really needed the painkillers that had been prescribed to me - until then incomprehensibly. Unfortunately, the pain did not disappear after an hour, despite the express assurance of the therapy staff. (Original) Ich bin wegen einer Schwellung am Daumengelenk zur Notaufnahme und durfte dort von 10 Uhr morgens bis zum frühen Nachmittag meine Zeit verbringen. Wer sich gern mal so richtig ausgiebig unfreundlich verwalten lassen möchte, für den ist diese Zweigstelle der Charite ein unbedingtes Muss! Eine Notaufnahme in der man von Praktikanten (als solcher stellte der Herr sich tatsächlich vor) empfangen und anschliessend von einer unfreundlichen Aufnahme zur nächsten geschickt wird. Dazwischen werden zur Unterhaltung des Patienten kleinere Untersuchungsroutinen durchgeführt, deren Zusammenhang zur akuten Erkrankung sich wirklich nur dem Personal erschliesst und auch nicht weiter erklärt werden müssen - es geht schliesslich um die Verwaltung des Patienten. Da ich mich gerad nicht verwalten lassen wollte leider keine fünf sondern nur einen Stern😕 Zur fachlichen Kompetenz der Ärzte kann ich wenig sagen - ich brauchte einen Orthopäden, den es vor Ort aber nicht gab - da warte ich mal die Ergebniss der durch Ferndiagnose (Korrespondenzkrankenhaus) erfogten Therapie ab. Vom Therapiepersonal vor Ort wurde ich jedenfalls erstmal so eng verbunden, dass ich dann wirklich auch die Schmerzmittel benötigte, die mir - bis dahin unverständlicherweise - verschrieben worden waren. Denn die Schmerzen verschwanden trotz ausdrücklicher Versicherung des Therapiepersonals leider doch nicht nach einer Stunde.

(Translated by Google) 1 star is already too much. Rude and racist too. 6 hours wait, was examined by 4 doctors who asked the same questions over and over again. Horror especially the emergency room !!!! (Original) 1 Stern ist schon zu viel. Unhöflich und rassistisch auch noch. 6 std Wartezeit, wurde von 4 Ärzten untersucht die immer und immer wieder die gleichen fragen stellten. Horror vor allem die Notaufnahme!!!!

(Translated by Google) The waiting times are unhuman for a ureteral splint I've had to wait five hours, though this surgery only takes fifteen minutes. (Original) Die Wartezeiten sind unhuman für eine Harnleiterschiene musste ich ich schon fünf Stunden warten, obwohl diese Operation nur fünfzehn Minuten geht.

Scheinbar muss man dort Beziehungen haben um richtig behandelt zu werden. Gute Ärzte, weniger gutes Hilfpersonal. Dortige Hygiene läßt zu wünschen übrig. Es hat sich herausgestellt dass ich mich dort mit Feigwarzen angesteckt habe, was dort auch erkannt hat, aber nicht behandelt.

I don't really understand where all the negative reviews came from 🤷‍♂️ I've had an amazing experience with super friendly nurses and doctors, and everyone spoke good English (well not the person responsible for meals, but he was still friendly and we could communicate with basic words and signs:D) The emergency staff were awesome and reassuring, and then I had to be checked in and the 4a wing staff were very helpful and kept checking on me and asking if I needed anything. The hospital and facilities were clean and hygienic. I visited this hospital a year ago and my experience was similar. Overall I had a really positive encounter, and I hope that I don't need a hospital in the future, but if I did, I'll definitely come here.

I had an appointment for computer Tomography on my foot. They took me in immediately. I didn't wait at all when I came. But I had to wait around 25 minutes for the DVD. The Nurse was super nice and friendly. I can't believe I had such a pleasant experience in a German hospital.

Very unfriendly gentleman on the phone, I was describing a situation to find out whether my sick mother could be admitted straight away due to her illness or should go to the doctor first, then he interrupted me with the statement, "I'm interested." not,, "I don't want to know," or "You don't need to tell me what your mother has," . Conclusion: Really rude and very, very unfriendly gentleman on the phone. Hospital's biggest catastrophe, an emergency room, means that you are taken to the hospital as quickly as possible and not that you have to wait several hours with pain in your heart. !!!

(Translated by Google) Urology is the purest catastrophe! The little, blue-eyed "senior physician" did not even go. Something of aloof! As soon as you ask a question you are stupidly turned on. He leaves without saying a word the room, really a pity! (Original) Die Urologie ist die reinste Katastrophe! Der kleine, blauäugige “Oberarzt“ ging ja mal gar nicht. Sowas von abgehoben! Sobald man eine Frage stellt wird man blöd angemacht. Er verlässt ohne ein Wort zu sagen den Raum, echt Schade!

What an experience to say the least... my friend called up because he had a knee injury and the receptionist told us to come in and the doctor would see him. Well, we were then told to go away as they don't look at orthopaedic issues. Not sure whether the receptionist knows what department he is working in, honestly. My friend could barely walk and there was no assistance whatsoever unfortunately. No ice. No one to help him walk. Just a grumpy attitude :( I sadly do not reccommend this place.

Ein Patient der kurz nach meiner Aufnahme entlassen wurde sagte mir, noch einen Tag hätte Er es nicht auf dem Zimmer ausgehalten. Konnte ich im Anschluss verstehen. Turnschuhe und Wäsche waschen in der Dusche, alle Fenster aufgerissen um Wäsche und Schuhe zu trocknen, es war auch kalt. Ununterbrochen Unruhe in dem 20 m² Zimmer, das mit 4 Patienten belegt war. Laufend klingelte ein Handy. Bis zu 10 mal wurde ein Patient angerufen der nichts mitbekam weil er schlief. Sogar die Nachtruhe wurde erheblich gestört, weil wohl ständig zum rauchen oder sonst was ging. Laut Chefarzt wäre das normal, es sei schließlich kein Hotel. Ansonsten gibt es noch kostenpflichtige Zimmer auf der Urologie.

(Translated by Google) The doctors are overwhelmed with their tasks. YOU SAY The doctor will be there in an hour. We waited all day and still didn't show up. Bandages on the toes changed after a week after I said (Original) Die Ärzte sind überfordert mit ihren Aufgaben. SIE SAGEN Die Ärztin kommt in einer Stunde da. Wir haben den ganzen Tag gewartet und trotzdem nicht erschienen. Verbandzeug an den Zehen nach einer woche gewächselt nach dem ich gesagt habe

Is a crematorium not a hospital. Yesterday morning I had kidney colic and went to the emergency room. With pain, two a woman and a man who work there and have no idea about my pain throw me out, it's unbelievable what's going on. There is no question as to whether there is someone responsible there.

I spent a total of 21 days in ward 4S (at my own discretion, it is actually a ward for private patients or self-payers). I came to the emergency room as a patient and all the nurses and doctors there were so nice and competent and didn't “brush you off”. The doctor from the emergency room even came up to the ward a few days later to check on me :) I consciously decided to get a 1-bed room as a self-payer and it was the best decision of my life. From admission to discharge, I was treated so kindly and warmly, both by the (head) doctors and also by all the nurses on the ward, that I felt very comfortable throughout my entire stay. Greetings to all the nurses :) from diagnosis to treatment and surgery, everything went without complications and I am very grateful that I went there. I hope it was the last hospital visit, but I would always go to ward 4S and pay for it with a clear conscience! Small con point: the toilets are super big, but unfortunately they smell a bit unpleasant

(Translated by Google) Big compliment for the emergency room! Great friendly and competent team from the control room to the nurses and doctors. Fast, friendly and professional help. Very good! (Original) Grosses Kompliment für die Notaufnahme! Tolles freundliches und kompetentes Team von der Leitstelle bis zu den Krankenschwestern und den Ärzten. Schnelle, symphatische und professionelle Hilfe. Supergut!

Here I am writing about my experience on the 4th Floor. ..... 5 STARS for being Friendly, Welcoming and Efficient. I was dealt with in the nicest possible way. I know where to go next time I need help and am sure I will not be disappointed. From the welcome at the reception to the nurse and the doctor that saw me I only have the nicest things to say and can recommend them unreservedly.

If you have an emergency, i suggest you to avoid this hospital. I went for an emergency because i hurt my toe very bad and turned blue i was afraid i had broken it, went to this hospital had to wai first 2 hours for the doctor and after doctor came made me a rentgen i waited another 1 hour to tell me if its broken or not, and then doctor told me that the nurses will come and put bandages on your foot and then i waited another half an hour for the nurses while i was hearing them laughing and eating in the other room next to mine until i just took my things and left the hospital without any help..

Good clean hospital with friendly and helpful staff. English and German speaking. Was seen within 10 minutes by a knowledgeable doctor, after being turned down at every other GP practice because I am not a german resident. Paid a fee of €10 and then another sum for my prescription at the pharmacy. EU health card accepted.

I went there for the antibiotics allergy which spread all of my body, they got 150euro for emergency care(?) but I couldn't get any treatments. They said they can't do anything for me and go Hausearzt tomorrow. After I been there, my symptom went worse and suffeed all night for that.

(Translated by Google) Those who value health should avoid this hospital. Hygiene standards are zero. This starts with the cleaning of the beds to the bed room. In a grieving family was simply burst into the room and would have preferred to pull the dead under the bed. An employee of the central bed walks around with a sweaty shirt and drips sweaty bed. And roars over the station. Impossible. (Original) Wer auf Gesundheit wert legt sollte dieses Krankenhaus meiden.Hygiene standarts gleich null. Das geht los von der Reinigung der betten bis hin zum Bett Platz. Bei einer trauernden Familie wurde einfach rein geplatzt ins zimmer und hätte den toten am liebsten das Bett unter den hintern weggezogen. Ein Mitarbeiter von der betten zentrale läuft mit durch geschwitzten shirt rum und bezieht mit tropfenden Schweiß das Bett. Und brüllt über die Station. Unmöglich.

My relative needed urgent help, and although the medical assistance was satisfatory, I think the hospital might consider improvements in terms of the attitude. Apart from us, two other patients in the waiting room also complained about the attitude. Indeed, when an aged patient in a wheelchair asks the doctor who's passing by: "Entschuldigung, können Sie mir bitte helfen?", and the doctor just throws "Nee", without turning the head, it does look a bit strange to me. When I ask if further examination could be arranged for my relative, whom the treatment prescribed didn't really help, and the doctor flares up "I don't have the time to talk to you!", it does look a bit strange to me too. Overall, my impression is that the personnel are helpful, but the doctors are seriously overloaded, which makes me wonder if they might have the resources to properly conduct the treatment? From this experience, I would not return to this hospital if I can get help elsewhere. The other institutions within the Charité network, although no less busy, somehow give you a different feeling of care.

(Translated by Google) Such friendly and dedicated hospital staff. Really a boon. Really nice. As if you were in the Rhineland. To feel good. As far as one can ask of a hospital. Other institutions in Berlin can really learn a lot from this. It could be a bit cleaner in the details though. (Original) So freundliches und engagiertes Krankenhauspersonal. Wirklich eine Wohltat. Richtig nett. Als wäre man im Rheinland. Zum Wohlfühlen. Soweit man das von einem Krankenhaus verlangen kann. Davon können sich andere Institutionen in Berlin wirklich eine große Scheibe abschneiden. Es könnte allerdings in den Details ein bisschen sauberer sein.

(Translated by Google) MEDICINE IN EMERGENCY !!! A long and hard-won X-ray appointment via Doctolib medically classified as urgently necessary - BURNED! And why? Because our MEDICAL staff REFUSED the treatment out of appalling ignorance about Covid. A "negative Covid test" is requested before the treatment ... but from WHEN THAN! ?? Especially from "at the door" or from "3 weeks ago"! ?? Sorry: is Covid NOT a MEDICAL topic like flu, gastrointestinal infections, heart rhythm disorders ... so the CORE COMPETENCE of our medical professionals !! ?? WHEN DO DOCTORS AND MEDICAL STAFF WANT TO GET ACTIVE? AFTER the pandemic ... when everything is "clean and clean" again! ?? HEALTHCARE - PLEASE WAKE UP !!! (Original) MEDIZIN(ER*INNEN) IN NOT!!! Ein lang und hart erkämpfter Röntgen Termin über Doctolib medizinisch als dringend notwendig eingestuft - ZERPLATZT! Und warum? Weil unser MEDIZINISCHES Personal aus erschreckenden Unwissen über Covid die Behandlung VERWEIGERT. Ein "negativer Covid Test" wird hier vor der Behandlung eingefordert... aber von WANN DENN!?? Gerade von "vor der Tür" oder von "vor 3 Wochen"!?? Entschuldigung: ist Covid KEIN MEDIZINISCHES Thema wie Grippe, Magen-Darm-Infekte, Herz-Rhythmus-Störungen... also die KERN KOMPETENZ unserer Mediziner*innen!!?? WANN WOLLEN DENN DIE ÄRZTE UND DAS MEDIZINISCHE PERSONAL AKTIV WERDEN?? NACH der Pandemie... wenn wieder alles " clean und sauber" ist!?? GESUNDHEIDSWESEN - BITTE AUFWACHEN!!!

Great hospital with very friendly staff. Came to the emergency room at 8pm and got treated immediately, had surgery the next day without a problem. Almost all doctors and nurses speak good English, listen to requests and are always available for help. Can only recommend. 🙏🏼

My sister was dying on the palliative care ward on the 5th floor of the Franziskus Hospital in Berlin. My dying sister's last 12 hours could have been easier in this hospital. The nurse on duty annoyed our request for more morphine!!! rejected. So my sister, fully conscious, had to suffer until the last minute. We pointed out to the nurse that my sister wanted to sit down, was actively responding to conversations, was wiping her mouth with her hand after we moistened her mouth with water. Where is the problem with administering the morphine ordered by the doctor every hour? By God: My sister struggled with her death for hours, fully conscious. It is better not to send your dying relatives to the Franziskus Hospital in Berlin.

Don’t come here!!! RUDE RECEPTION AND the nurse who i spoke to! I told them i feel sick but they said its not for emergency! No ONE LIKE TO HELP US OUT.. THEY TREAT US LIKE GARBAGE!! I CANT BELIEVE!! I HOPE IT WILL NOT HAPPEN TO THEM THAT THEY ARE SICK OR ANY OF THEIR FAMILY FEELS SICK AND NO ONE WOULD LIKE TO HELP! I HOPE NOT ALL HOSPITAL IS SAME LIKE THIS in Germany!! WORST HOSPITAL EVER!

Very unfriendly telephone service. The lady didn't wait for me to finish my question but talked over me and finally hung up without me finishing my query. I didn't want to be sick and need the hospital, but unfortunately I have to.

Very clean hospital.English speaking staff.Very proffesional people.If you don't have ensurence you will pay at least 100 euros.

All the nurses speak excellent English, I was so surprised! Also zero waiting time in the emergency room as of my experience. Wow!

This hospital is excellent. I had to have a last minute surgery and the doctor suggested this facility. They took care of me in a timely manner and the staff was extremely nice. Lots of English speaking nurses and Doctors. I upgraded to the 2 Bed Room for 85€/night, since I would only be one night. I have had lots of crappy issues with hospitals in the past (AVOID CHARITE EVEN IF YOU ARE DYING, GO SEE A VET FIRST). I really cannot recommend this hospital more. Simply put they take care of you when you need it the most.

(Translated by Google) Outstanding hospital! I can only report positively about my stay in the emergency room today. Everyone, really without exception all employees very friendly and attentive, treatment professional and thorough. (Original) Hervorragendes Krankenhaus! Ich kann nur positiv von meinem heutigen Aufenthalt in der Notaufnahme berichten. Alle , wirklich ausnahmslos alle Mitarbeiterinnen und Mitarbeiter sehr freundlich und zugewandt, Behandlung professionell und gründlich.

(Translated by Google) Kudos to the great, friendly staff. Starting with the nurses, doctors, assistants to the service staff and cleaning staff. No never experienced anything like this. THANK YOU. Had a quiet single room. I have never been able to recover so well. The only downside that the hospital cannot do is that there are no private parking spaces. Everything managed. Day ticket approx. € 10. After an operation, it is tedious to go to the machine and car every day (depending on how far it is) and to take a new ticket. Otherwise really great (and was in many KRH). (Original) Ein ganz großes Lob an das tolle, freundliche Personal. Angefangen von den Schwestern,Ärzten, Assistenten bis zum Service Personal und Reinigung skräften. No nie so etwas erlebt. DANKE. Hatte ein ruhiges Einzelzimmer. Noch nie konnte ich so gut mich erholen. Einziger Wehrmutstropfen wofür das Krankenhaus nicht kann, ist das es keine eigenen Parkplätze gibt. Alles bewirtschaftete. Tagesticket ca. 10€. Nach einer Operation ist es mühsam täglich zum Automaten und Auto zu gehen ( je nachdem wie weit es ist) und ein neues Ticket zu ziehen. Sonst echt top(und war in vielen KRH).

(Translated by Google) Hello friends. So I'm happy. It's just a hospital where people work, and they have different moods. The doctor was fine too, told me everything that was meant for me beforehand. The food was also okay; is not a hotel. Such a hospital also costs a lot of money, you shouldn't forget that. KIND REGARDS. Peter (Original) Hallo Freunde. Also ich bin zufrieden. Es ist halt ein Krankenhaus wo auch Menschen arbeiten ,und diese haben eben auch unterschiedliche Stimmungen. Der Arzt war auch in Ordnung,hat mir vorher alles was für mich bestimmt war, mitgeteilt. Auch das Essen war in Ordnung; ist halt kein Hotel. So ein Krankenhaus kostet auch viel Geld,das darf man nicht vergessen. MFG. Peter

Had an appointment for an MRI: quick admission, informative and quick treatment, even on Saturdays. Top service.

Surgery on the Uro was minimally invasive in 10/2023. From admission to discharge, the hospital was very well organized and the waiting times were short. All the staff were very friendly and always helpful. I can highly recommend this hospital. I can't understand the bad reviews.

TLDR: long waiting time, always complained on a high load (there were about 7 patients on that day), prescribed antibiotics, but lost both blood and urine tests. My partner had strong fever for 2 days and symptoms of urinal issues. When we came there an assistant measured his temperature really briefly with some fancy stuff and wrote 36.3. However, he was feeling awful and was really hot even when touch a forehead (at home we checked the temperature again and it was about 38). Then we had to wait for about an hour to do blood tests: the nurse took multiple samples and wasn’t careful, she spilled some blood on my partner, it wasn’t positive experience. Then we waited another hour or so to do ultrasound, the doctor saw some problems with a bladder and said that she would wait for test results to assign right medications. She came back after 5 min with a prescription of antibiotics and no tests results. She suggested to make an appointment with urologist and that we can collect test results the next day. After coming to the clinic daily during a week, my partner didn’t get any results and heard only mumbling that they are still waiting results from the laboratory. Now 2 weeks passed by and they didn’t give anything, so they LOST OR NEVER DONE blood and urine TESTS. And this information was really important to understand the reasons and first conditions, very unprofessional from their side.

5 stars and not a star less. Starting from the reception, the patient admission, the urological ward, the CT staff, the doctors, the nurses and carers, the entire surgical team, the cleaning people, the food distribution and the lovely lady who takes the food order, I felt so well looked after. Everyone here is so friendly and competent. The surgical team also took all my fears away and the anamnesis doctor accompanied me so kindly to sleep. Just thank you 🙏🏼🌹

I was completely satisfied. Everyone involved in the process was competent and friendly, starting from the preliminary interview, admission, the doorman, the doctors, nurses, the operating room staff, the menu entry colleague, the cleaning staff and everyone! which I may have forgotten. I felt very well looked after from the planning of the admission to the discharge and I cannot understand many of the opinions/descriptions. The food was also good and it's clear that you can't satisfy everyone's wishes or tastes in the hospital, but you may have relatives who can bring you something. I am also completely satisfied with the result of the operation. So all that's left for me to say is thank you!

I need a hospital bill. Unfortunately, the responsible office could not be reached by telephone. The mailbox then said it was full and I couldn't leave a message

It was my worst experience, rude staff, dirty and smelly ER If you want to protect your health, just avoid this center

Mit Schüttelfrost und Schmerzen kam ich in die Notaufnahme. Ich lag mehrere Stunden. Da kam eine Schwester rein, ich solle Platz machen. Für andere Patienten, den ging es schlimmer. Warum bin ich in der Notaufnahme?Weil ich eine Infektion habe. Ich habe meinen Freund angerufen. Dem ist sie dermaßen frech gekommen dass er sprachlos war. Ich habe noch zusätzlich sclimme Rückenschmerzen von einer OP. Das hat sie nicht interessiert. Sie hatte eher was vom Feldwebel. Vielleicht sind ihr die vielen Tattoos auf das Gehirn geschlagen. Ich bin so sauer., wünsche ihr nichts gutes.

Doctor and staff was helpful. There is no pedeatrician/kids doctor here, so we were referred to another hospital after completing the inital checks.

Ich habe einen Termin für meine Schwiegermutter vereinbart und bei Termin wurde festgestellt das die vorliegenden Beschwerden nicht behandelt werden können. Dabei wurde bei terminvergabe um dem überweisungsschein des Artztes gebeten. Da steht klar und deutlich die Beschwerden. Dennoch wurde vorher keine Rücksprache gehalten. Durfte dann noch einen angeblichen 30 min Umfrage beantworten, die letzten Endes 2h gedauert hat. So kann man sich ja einfach Kunden Daten holen. Sehr enttäuscht das man so rücksichtslos mit seinen Patienten umgeht. Dieser eine Stern wäre schon zu viel. Danke für nichts.

I was treated in Emergency at 3.30 a.m.Received thoroughly professional treatment immediately from kind, sensitive staff. Deeply grateful!

War dort in der Urologie. Die Aufnahme im eg. Und in der 3og. Sind super und sehr freundlich. Die Schwester Karola in der 3og. Ist ein Engel hat mir die Angst genommen. Nach der op war ich auf Station 4 und dort waren auch alle sehr nett. Leider kommt man nicht zu Ruhe egal ob Tags oder nachts, ständig kommt einer rein und will was. Total unnötig. Und das größte minus ist die Sauberkeit, wie alle Krankenhäuser in Berlin sehr schmutzig egal was oder man hinguckt einfach dreckig( Besteck vom Essen, Bett , Boden , Wände usw) Tv außer Funktion auf Zimmer wlan total schwach 2023

was quite fast, friendly and professional. The doctor Maja Bemme was very nice

(Translated by Google) Very friendly and professional teams, from the emergency room to the doctors and nurses. I felt in good hands. Thank you for the spontaneous help! (Original) Sehr freundliche und professionelle Teams, von der Notaufnahme bis zu den Ärzten und Pflegepersonal. Ich habe mich gut aufgehoben gefühlt. Vielen Dank für die spontane Hilfe!

(Translated by Google) I was in the surgery from the end of December 2020 until January 16, 21 and I am very grateful to the entire team at this ward that my leg was saved after an aneurysm operation. Unfortunately my body reacted the wrong way after the operation and I had to go back to the hospital after my discharge at Christmas, I would like to express my thanks and respect to the doctors, nurses and carers for saving my leg, Thank you very much‼ ️ (Original) Ich war von Ende Dezember 2020 bis 16.01.21 in der Chirurgie und bin dem gesamten Team dieser Station sehr dankbar das nach einer Aneurysma OP mein Bein gerettet wurde. Leider hatte mein Körper nach der OP irgendwie verkehrt reagiert und ich musste nach der Entlassung Weihnachten wieder zurück ins Krankenhaus, den Ärzten, Schwestern und Pflegern möchte ich meinen Dank und Hochachtung aussprechen für die Rettung von meinem Bein, Vielen Dank ‼️

(Translated by Google) Great treatment, very fast and still thorough. Doctors and sisters friendly even have (still) humor. (Original) Super Behandlung gewesen , sehr schnell und trotzdem gründlich . Ärzte und Schwestern freundlich haben sogar (noch ) Humor.

Came to the emergency room and got nice treatment. The hospital is clean and has many English speaking nurses and doctors.

(Translated by Google) I was not satisfied with the help from the sisters and the doctor, I was just lying there was no doctor to see or speak to, and everything was very impersonal. It may have changed in recent years (Original) Ich war nicht zufrieden mit konnte man nicht helfen laut Aussage der Schwestern und vom Doktor.Ich lag nur Rum kein Arzt zu sehen oder zu sprechen und alles sehr unpersönlich.Es kann sich ja in den letzten Jahren geändert haben

Hospital management at the hands of professional people such as Dr. med. Lydia Hottenbacher she is Chefärztin der Zentralen Notaufnahmen Franziskus Krankenhaus and organized the special problem of my son in a very fast and positive way. Thanks

(Translated by Google) Despite the high burden of the staff, the care is excellent. The doctors take enough time for advice and aftercare. (Original) Trotz der hohen Belastung des Personal s, ist die Betreuung hervorragend. Die Mediziner nehmen sich genug Zeit für Beratung und Nachsorge .

(Translated by Google) Everything super doctors and nurses super nice and friendly. Annoying is only the café is closed on weekends probably too much money on the patient did not deserve it. (Original) Alles super Ärzte und Pflegepersonal super nett und Freundlich. Ärgerlich ist nur das Café ist am Wochenende geschlossen haben wohl Zuviel Geld am Patienten verdient haben es nicht nötig.

(Translated by Google) You have to wait an eternity for a doctor to sign a prescription while the doctors are talking and drinking coffee! (Original) Man muss eine Ewigkeit darauf warten, ein Retzept vom Arzt unterschreiben zu lassen, während die Ärtzte sich unterhalten und Kaffee trinken!

(Translated by Google) Excellent hospital with very good doctors and friendly nurses! I have been a patient there twice and the extremely positive impression has not changed. My personal top hospital in Berlin, if you already need one. It is a shame that hospitals in the city that want to close in the next few years will not have 500 beds. So only bed castles? Is that supposed to be good? There is a saying in English that fits the excellent Franziskus hospital: "Never change a winning team!" Many satisfied patients, including myself, wish that the Franziskus Hospital continued to exist. It would be good for Berlin. (Original) Ausgezeichnetes Krankenhaus mit sehr guten Ärzten und freundlichen Krankenschwestern! Ich war dort schon zweimal Patient und am überaus positiven Eindruck hat sich nichts geändert. Mein persönliches Top-Krankenhaus in Berlin, wenn man denn schon eines nötig hat. Ein Jammer, das die Stadtoberen Krankenhäuser schließen möchten in den nächsten Jahren, die nicht mindestens 500 Betten haben. Also nur Bettenburgen? Das soll gut sein? Im Englisches gibt es ein Sprichwort, das zum ausgezeichnetten Franziskus-Krankrnhaus passt:"Never change a winning team!" Viele zufriiedene Patieten, mich eingeschjlossen, wünschen sich, dass das Franziskus-Krankenhaus weter besteht. Es wäre für Berlin gut.

Very professional. Super diagnosis. Excellent doctor on Sunday. Got my medicine and within 2 days I felt better

Went in with what seemed to be kidney pain/infection. Got treated super well, nurses and doctors. Thank you very much, my first time I'm an ER, and glad I chose you.

I had to go here during my trip in Berlin. My condition was serious and I got the best possible help a person could get. Everyone was so friendly and helpful and professional. A big thank you by Maria (I believe that was her name ) who mad everything she could to get me well again ! Highly recommended !

Wait 6 hours for antibiotics

5 stars for the loving care of Sister Andrea from Ward 4, despite poor scheduling from the secretariat, she always remained friendly and tried to please the patients. The cystoscopy went very quickly and everyone was very friendly.

Everyone was very nice and friendly.

Useless.With maximum 5 patients in the ER. We were waiting for 2 hours and not a single doctor in sight. We just got up and left no treatment.

Absolute disaster I went to the emergency room on Thursday March 7th at around 7pm because I was in severe pain in a very uncomfortable area. (dam area) After I briefly described it to the assistant doctor, we went into the patient's room so that he could get an idea. In the shared room you could separate the beds with white curtains so that there was some privacy. When he closed the curtain, several blood splatters from a previous patient were clearly visible. Finally he said he had to inform his ward doctor. He went to the door where a telephone hung. He briefly explained to her what it was about and suddenly started laughing: it wasn't his fault that I came on her shift. The phone call could also be heard by other people in the room and in the hallway. A short time later the young doctor came. She had neither introduced herself nor asked how I was etc. Instead, she asked directly in a rude tone why I was only coming forward with this now. After she had also taken a quick look at the area, it became clear very quickly that they didn't want to treat me. Finally she made a quick phone call and sent me on to the Waldfriede Hospital in Zehlendorf; my colleagues have already been informed. After the doctors treated me there as a precaution, the doctor there also said directly that my colleagues at the Franziskus Hospital could have done the same, but they probably didn't want to. Therefore absolutely not recommended.

(Translated by Google) A great hospital because all of the staff are very friendly throughout. Felt taken very seriously and competently advised. Investigations are well organized without any significant waiting times and carried out professionally with clear explanations. Despite the lack of staff, all employees are relaxed and patient. I've never seen anything like it. (Original) Ein tolles Krankenhaus, weil durchweg alle Mitarbeiter sehr freundlich sind. Fühlte mich sehr ernst genommen und kompetent beraten. Untersuchungen werden ohne nennenswerte Wartezeiten gut organisiert und professionell mit klaren Erklärungen durchgeführt. Trotz Personalmangels sind alle Mitarbeiter entspannt und geduldig. Das habe ich so noch nie erlebt.

(Translated by Google) The 7th department staff is very attentive and professional. Many thanks to all employees of the department. Special thanks go to Doctor Angela Härtel, a very attentive and knowledgeable doctor. She brought me back to life with my lung disease. (Original) Das Personal der 7. Abteilung ist sehr aufmerksam und professionell. Vielen Dank an alle Mitarbeiter der Abteilung. Besonderer Dank geht an Frau Doktor Angela Härtel, eine sehr aufmerksame und sachkundige Ärztin. Sie hat mich mit meiner Lungenkrankheit wieder zum Leben erweckt.

A great and comprehensive staff. Everything was clean and the attention was really fast in the E.R.

(Translated by Google) Great staff very nice despite many patients all laughing (Original) Tolles Personal sehr nett trotz vieler Patient alle am lachen

(Translated by Google) Friendly and competent staff (Original) Freundliches und kompetentes Personal

Just passed by . Went to the roof cafeteria got to the free wc and it was clean and simple . Wonderful saving lifes experience .

(Translated by Google) Good (Original) Gut

(Translated by Google) We were in Berlin over the weekend and had to go to hospital because of a fall. Were on a Sunday in the emergency room. The nurse was super competent and friendly. The doctor was great and everything went fast (x-ray, doctor's letter ..). We felt treated as well as never before. Thanks again ! (Cooler, tablets and Voltaren we received without fee from the lady). (Original) Wir waren über das Wochenende in Berlin und mussten wegen eines Sturzes ins KH. Waren an einem Sonntag in der Notfallaufnahme. Die Krankenschwester war super kompetent und freundlich. Der Arzt war super und alles ging schnell (Röntgen, Arztbrief ..). Haben uns so gut behandelt gefühlt, wie noch nie. Danke nochmal ! (Kühlkissen, Tabletten und Voltaren haben wir ohne Gebühr von der Dame erhalten).

Very good experience

(Translated by Google) Great: the admission, the nurse and the performing urologist are all very friendly, attentive, empathetic and competent !!!! (Original) Super: die Aufnahme, die Schwester und der ausführende Urologe alle sehr freundlich, aufmerksam, einfühlend und kompetent!!!!

Inefficient emergency services. It took me 7 hours for a simple fever and throat pain symptoms.

I had in 2021 a very successful prostate cancer operatio. All good. Clean and friendly doctors and staff.

The stuff there are so nice, helpful and friendly 😁

Very rude nurse named helena B. I was dying from my chest pain and she said emergency department is not the place.make no sence

The old lady receptionist made me wait outside for my friend in the freezing cold for no reason late at night alone as a woman in an area I have never visited. I hadn’t said one word to her and quietly sat in the waiting room for my friend. I believe it’s due to discrimination related to my background. I was in shock, you need people who care about humans in a hospital. She should be fired or find another job where she won’t potentially harm someone as she doesn’t want to help them because of where they come from. I will be filing a formal complaint.

Well run hospital in Berlin, spent a few days here recently and got great care ,friendly staff.

(Translated by Google) Fast service, unfortunately too weak analgesics and no double bed (Original) Schnelle Bedienung, leider zu schwache Schmerzmittel und kein Doppelbett

Super friendly, thank you so much!

Habe dort das MRT besucht. Wichtig ist 15min vor Termin mindestens vor Ort sein sonst verfällt der Termin und es muss mit längerer Wartezeit gerechnet werden.

(Translated by Google) I was in the emergency room, top doctor, top friendly staff here. Really want to help contrast with other hospitals Thank you very much 😊😊😊 (Original) Ich war in der Notaufnahme ,top Ärztin, top freundliche Mitarbeiter hier Möchste man wirklichen helfen Gegensatz zu machen anderen Krankenhäuser Vielen Dank 😊😊😊

A week in the Franziskus Hospital. I have full praise for the medical and nursing care. Everyone is friendly, polite and humane. The accommodation is spacious and comfortable. I would go to this clinic again at any time. The head physician of vascular surgery is a true human being!! Fantastic.

My son had emergency surgery after 30 minutes of presentation and was already on the operating table. The team is nice, courteous, sensitive. The next day, Sunday, I was even released again. I'm thrilled that I made the right choice and went there myself. Gladly again. Thanks to station 3.

I was in pain therapy for just two weeks and I have to say I'm really impressed with the nursing staff, they always have an open ear and everyone is super nice to you! That alone is a reason to go there again 😁👍! I've never experienced such a great care team before, and I've already had a few hospital stays🙄! The therapists and doctors are also super nice and really take their time with you! The only thing that bothered me is the mattresses, they could be used to be replaced and the cleanliness is not that optimal! And perhaps a camera on station would make sense in the entrance area but overall the stay was good, and the main thing is that it was good! So gladly again!!!

Left in a bright room all night next to door...no blanket...very cold. Didn't get offered water or any pain medicine. Corridor and waiting area was also untidy