Worst Chanel I’ve ever been. The staff Nicole? (I don’t remember her name quite clearly) has treated her customers so badly, replying to every question with her “own” attitude🙂 and kept saying no. I hope Chanel does train their staff in Berlin after I’ve seen all the comments here on Google.

Good experience. I walked in wearing jeans and sneakers, and The staff were so nice and friendly! :) they have a good range of products, which are always sold out in another stores.

Totally depends on which sales adviser you meet. I‘ve been there several times and they have some really good, helpful and friendly staffs. But last time, with this old woman seller, I was very surprised how unfriendly and cold she was. She just said NO to my question and didn‘t put any effort to help me.

Had very good service by Ms Thao on Saturday. She was very knowledgeable in the different bag styles and showed different ways of wearing the bag. Had a very personalised and helpful service. Ms Thao gets 5 stars from me. Didn't like the wait to get into the store, and definitely agree with other comments who said that store staff would look at you funny if you're not draped in branded goods. I am however very not pleased with the tax refund process. PLANETPAYMENT tax refund sucks. I cannot get my tax refund because customs inefficiency and planetpayment inefficiency 1. The tax refund envelope didn't have the right information printed. The instructions say that I can go to Exchange AG in the city location for tax refund. I went to Exchange AG and staff told me they haven't done tax refund because of covid for 2 years now 😡😡😡 2. BER Airport customs are not helpful and not intuitive. The customs is in a very hidden location before departure (upstairs and towards the left far most corner). And you need to bring your purchase to show to the customs to show that you are bringing it out of the country?? But this is still not through security checks yet. How do you know that the item went through security checks with me??? it doesn't even make sense SO MAKE SURE TO GO TO CUSTOMS BEFORE CHECKING IN YOUR LUGGAGE 3. Travelex is after security check at the "marketplace" area, under the stairs. Not very visible. So be sure to find it

Sorry guys, not leaving a good review for this store. Nothing wrong with the store itself or it's setups & displays, but the service! We asked for attention of the staff and were told "one moment...". We were then ignored for the rest of the time we were in the store. There was no problem with the next customer, dressed in finery and the staff jumped to attend to her immediately. We are not German and were visiting Berlin, but this is no damn excuse! The store wasn't full at all and there were around 6 staff. There is no reason for poor service, no matter the language or look. Not the response expected from this brand. Our experience with other Chanel stores (Berlin & Manchester) has always been good, so is a real shame.

Very unpleasant experience. Was asked to wait outside while the store has less than 2 customers, then asked to come inside and sit and not to walk around by the security guard. After 30 minutes of waiting for an FA to greet us, turns out their stock is very small. The FA was also very quick to tell us there is nothing that we want here and made us feel like we shouldn’t take our time to browse around.

I had every intention of purchasing a bag for my wife however I walked out. They were the rudest and most obnoxious sales staff I’ve ever encountered. Owning a retail establishment I very rarely write a bad review because I know how hard sale staff work however from the obnoxious man that let us in to the saleswoman Marza, it was a horrible experience. I wouldn’t spend money with those people

My first shopping at Ka De We Chanel, and i had a very nice time, i must say that Julia - sales advisor is such a professional woman. She was very patient with me, showing and giving advices about earrings i wanted to buy.i came again the next day, in need of additional pair of earrings, again Julia was there to help, she welcomed me at the door with a big smile. While i waited for my earrings to be packed i was offered champagne and a chair! So nice of her. Many luxury brand stores have awful workers but i am very satisfied with Chanel team from KaDeWe. mrs Alina was very friendly and helpful too. Dear Chanel, you are lucky that you have a worker as mrs Julia ❤️

Worst service ever, a little older seller is rude more than I when I wrote about his age. Is it German style or what? At Paris we don't have that problems...

(Translated by Google) That one of the staff as part of the target group of Chanel and paying customers here, however, considered suspicious and treated condescendingly, I was already almost used. But a "VIP day" that does not even let you into the store is beyond my patience with this store. Atmosphere in the business at the Ku'damm is many times more pleasant. (Original) Dass man vom Personal als Teil der Zielgruppe von Chanel und zahlende Kundschaft hier trotzdem argwöhnisch betrachtet und herablassend behandelt wird, war ich ja schon fast gewohnt. Aber ein "VIP-Tag", an dem man nicht mal in den Laden gelassen wird, sprengt meinen Geduldsfaden mit diesem Store. Atmosphäre im Geschäft am Ku'damm ist um ein vielfaches angenehmer.

(Translated by Google) Traditionally high quality and excellent service and Tax Free refund of course. (Original) Традиционно высокое качество и отличное обслуживание и возврат Tax Free конечно.

The staff was very nice! And I didn't need to wait, which was amazing

I tried to find a Chanel white sneaker in Copenhagen and Frankfurt, they didn’t have them but I found it here in my perfect size . And I tried my luck asking for a classic black caviar bag because sometimes they save if for their own customers, and he got it there 😍 he shows me every size, every color,every different hardware, that I asked. He brought down every bag that I point and show me. He is a every excellent SA, I’m so sorry i didn’t ask for his name(Mr.Q….)

(Translated by Google) much more expensive than gllücçkkk giibbbt eess aämmmazzoon .abwr the selection is ok (Original) viel zzzu teuerr zumm gllücçkkk giibbbt eess aämmmazzoon .abwr die auswahl ist schon ok

I give one star to the staff because I cannot give 0. Just came back from the boutique in kadewe because I was interested in a CARD HOLDER with a jewelry hook. As soon as I entered the shop, a lady scanned me and cut my walk. I nicely asked if they had the new card holder with the hook because I have contacted customer service and they told me that they have it in germany ( there is also in the website) but they could not tell me in which shop they have it) and thats why I am asking. Really quickly she told me " we do not have that" while looking at me like she was smelling something bad. I asked if they think they might bring it and said " no, we are not receiving card holders here " when I insisted, she just looked something and said... no, no, we don't have with a face like if I was asking for something weird. Then I realized that the counters and windows were full of card holders .... I think she even did not understand what I was asking for. It was easier to say no than clarify which one I was asking for. Because actually if she would have offered me other different card holder, if I liked it, I would have bought it.... so just because she was sooooo unhelpful I did not want to insist She did not deserve a cent of commission. I even asked if she knows if they have it in the other boutique. 0 effort, just said " I don't know... " wow chanel... If this is how you treat you customers I will think twice before I leave my money there....

(Translated by Google) I was served very nicely by Peter and next time by Anna. I was very pleased. I'll be back at Chanel in Berlin tomorrow (Original) Ich wurde sehr nett von Peter und beim nächsten Mal von Anna bedient. Ich war sehr zufrieden. Morgen bin ich wieder bei Chanel in Berlin

(Translated by Google) There are few commodities, many customers, and poor service quality. (Original) 商品少、顧客很多，服務品質較差。

Thao was an excellent sales assistant. I appreciate all her efforts and going out of the way to make my trip to Berlin so much better!

It is so enjoyable to shop there. 5 stars for Valerria. She is very friendly and helpful .

Stores in Berlin aren't as crowded as Paris and London, so it's great for people who love to take their time shopping. I was served by Marza, who is very friendly and patient. The bag I wanted wasn't available the first time I dropped by and she took my contact no. so that she can inform me should there be stocks. And she did follow up with me when the bag I want arrived! I managed to drop by in time to get it. Thanks, Marza!

My recent visit to the Chanel store at KaDeWe, Berlin, was an exceptional experience. Ms. T, or Tatiana, provided impeccable service. She was patient and graciously guided me through a vast selection, offering valuable recommendations that perfectly suited my style. I left the store with a special new release bag that I absolutely adore, all thanks to her expertise. The exceptional customer service and my delightful purchase made this visit truly memorable. Thank you for an outstanding shopping experience!

Saw the bad reviews and thinking it is just a one off incident. I was wrong, it's really the worst Chanel Store in the world. The SA Ms Thao can really spoilt your holiday mood with her disrespectful attitude. She criticised you for browsing and didn't immediately place an order when you just enter the store for less than 10mins.

Was served by Ms Thao and honestly, it’s the worst SA I’ve ever met of all Chanel Boutique I have walked in. This is the first time I walked out not even having a look back. Ms Thao has problem serving multiple request at a time. She commented that I asked for too many different items from coin wallet to accessories to bags. She has to go one at a time. I think like really slow when ironically, she speak so fast and gives people anxiety. She is not even helpful and gives you a look like you are not gonna spend so don’t waste my time attitude. Just FYI, I spent at another Chanel boutique in Berlin the day before and went back to that boutique right after walking out of this boutique. And yes, I bought the items I asked from Ms Thao which has problem showing me sincerely. This is the first time I leave a google review bcos Ms Thao clearly deserve my attention. Keep it up Chanel, selling items at sky high price and hiring staffs that look down on people when most of the time your items are OOS.

(Translated by Google) Very nice staff - fully recommended (Original) Sehr netter Personal - voll Empfehlungswert

(Translated by Google) They're ready to pamp you. (Original) Die hams drauf dich zu pampern.

The service was crazily bad AND DON'T VISIT THIS CHANEL AS YOU HAVE CHOICE! Another Chanel in Berlin is excellent!! I waited for 45 mintues to enter this shop. However, they eventually told me I can't get in as they were closing! It was totally ridiculous. I saw shops like Prada and LV were still allowing customers in as they perfectly knew it was extremely disppointing if the customer can't get in after 45 minutes waiting time! Anyway, glad they didnt have me as I don't want them earn any sales commission from me too :D one advice, DON'T VISIT THIS CHANEL unless you want to try the worst service on earth..

(Translated by Google) Am extra 2h arrived, just so I'm told today is closed for non-VIP's, although the Internet is open and the store is apparently open (light on, door open, seller is at the bar). Since I am only longtime customer with a long journey and no VIP, no admission for me. A pity, then no customer with you anymore. Are there any other Chanel stores? You do not need to play it that way. Ciao Felicia (Original) Bin extra 2h angereist, nur damit mir gesagt wird heute sei für NICHT-VIP's geschlossen, obwohl im Internet geöffnet steht und der Laden auch offenbar geöffnet ist (Licht an, Tür auf, Verkäufer steht am Tresen). Da ich nur langjährige Kundin mit langem Anfahrtsweg und kein VIP bin, kein Einlass für mich. Schade, dann eben auch kein Kunde mehr bei euch. Gibt ja noch andere Chanel-Stores. Da braucht man sich nicht so aufspielen. Ciao Felicia

(Translated by Google) Super nice and competent staff! A very good selection of the current season pieces. Simply recommended! (Original) Super nettes und kompetentes Personal! Eine sehr gute Auswahl der aktuellen Saison Stücke. Einfach empfehlenswert!

If you're a Chanel lover like I am, please visit this Chanel at KaDeWe. Such a warm atmosphere, very friendly staff and a nice selection of Chanel from accessories to clothes. I visited twice during my stay in Berlin, both times I was not rushed during my visit. It was such a lovely Chanel experience!

Best service I ever had 💁🏽‍♀️ Thank you so much Oke,

Zelalem is a fantastic sales! I love her! She was being super helpful and nice to us, compare to other asian sales, I still can't remember last time we were there and the asian woman was a bit annoyed because we wanted to have a look in many things, then she left without any notice. I will never ever go for this Chinese woman again. She never ever ask us whether if we want to sit or a water. But she did with her Chinese customers. Zelalem was different, he is very welcome and sweet. I will definitely come for again when I want to buy Chanel! Zelalem is highly recommend!!!!

Differnately the best Chanel store in Berlin. Helpfull and kind staffs. Thanks to Oke and Annelise for such a good assisting.

Fantastic

(Translated by Google) My first visit and I was very happy. Despite my rather normal outfit, I was not convicted and treated badly - on the contrary! I got a very nice SA who guided me through my shopping. Other shops there could learn a thing or two about that! I will come back :) (Original) Mein erster Besuch und ich war sehr zufrieden. Trotz meines eher normalen Outfits,wurde ich nicht verurteilt und schlecht behandelt - im Gegenteil! Ich habe eine sehr liebe SA bekommen,die mich durch meinen Einkauf führte. Da können sich andere Läden dort eine Scheibe von abschneiden! Ich werde wiederkommen :)

(Translated by Google) Quality and service at the highest level. I understand women who lose their heads and have a lot of money for this brand. Timeless elegance and classic. (Original) Jakość i obsluga na najwyższym poziomie. Rozumiem kobiety, ktore traca głowę i masę kasy dla tej marki. Ponadczasowa elegancja i klasyka.

(Translated by Google) I think the service is terrible in this Chanel shop. they wanted to sell me things where I thought I didn't want them. they wanted to force them on me. (Original) ich finde den service schrecklich in diesem Chanel geschäfft. man wollte mir sachen andrehen, wo ich meinte ich will die nicht. wollte man die mir aufzwingen .

(Translated by Google) My favorite bags were there right away. (1x with waiting time 1x available immediately). I am happy. (Original) Meine Lieblingstaschen hatten die sofort da. (1x mit Wartezeit 1x sofort verfügbar). Ich bin happy.

(Translated by Google) I went to the Chanel store KadeWe for the first time today with a specific presentation of my future bag. We were greeted very nicely and, if requested, we were given some time to orientate ourselves. Our FA Marzena was a dream. She was engaging, competent, extremely patient, and not hypocritical, which was my greatest concern. We will be back PS where does your wrapping paper smell like, a dream (Original) Ich war heute das erste mal mit einer gezielten Vorstellung meiner zukünftigen Tasche im Chanel Store KadeWe. Wir wurden sehr nett begrüßt und uns wurde auch auf Wunsch etwas Zeit gelassen uns zu orientieren. Unsere FA Marzena war ein Traum. Sie war verbindlich, kompetent äußerst geduldig und nicht von oben herab, was meine größten Bedenken waren. Wir kommen wieder PS wo nach duftet Ihr Einschlagpapier , ein Traum

(Translated by Google) I bought an Inimitable mascara (not waterproof) in September. This is the worst mascara I've ever had: even with low humidity (just fog, or some exercise) it is completely smeared, like a cheap ink. I am very surprised, disappointed and very upset: the tube has become smaller but more expensive. After the purchase, I only noticed at home (the shopping bag is always handed over connected) that there was a dimension in it instead of Inimitable. I had to go back to KaDeWe for the exchange. So far, all non-waterproof Chanel mascaras have had a certain water resistance and stick perfectly to the eyelashes. With this inimitable I had really embarrassing moments in the last autumn days. Incomprehensible! It's not Chanel that I've known before !! (Original) Ich habe mir im September eine Mascara Inimitable (nicht wasserfest) gekauft. Das ist die schlechteste Mascara, die ich je hatte: selbst bei geringer Feuchte (bloß Nebel, oder etwas Sport) ist sie komplett verschmiert, wie eine billige Tusche. Ich bin sehr überrascht, enttäuscht und sehr verärgert: die Tube ist kleiner, aber teurer geworden. Nach dem Kauf stellte ich erst Zuhause fest (das Einkaufstäschchen wird stets verbunden übergeben), dass es statt Inimitable eine Dimensions drin war. Für den Umtausch musste ich wieder zum KaDeWe. Bisher besaßen alle nicht wasserfeste Chanel-Mascaras eine gewisse Wasserresistenz und hielten perfekt an den Wimpern. Mit dieser Inimitable hatte ich schon richtig peinliche Momente in letzten Herbsttagen. Unfassbar! Es ist nicht Chanel, das ich bisher kannte!!

(Translated by Google) A Russian-speaking worker expressed his opinion, "She's skipping school!" (Original) Русскоговорящий рабочий высказал свое мнение "Школу прогуливает!"

(Translated by Google) Thanks for the great advice. See you soon. MfG K. A. (Original) Danke für die tolle Beratung. Bis bald. MfG K. A.

(Translated by Google) For me the best Chanel branch with the friendliest employees. Ms. Falkenthal in particular does everything for customer satisfaction. Even if I no longer live in Berlin, I only shop there and like to drive 500 km. (Original) Für mich die beste Chanel Filiale mit den freundlichsten Mitarbeitern. Vor allem Frau Falkenthal macht alles für die Kundenzufriedenheit. Auch wenn ich nicht mehr in Berlin wohne, kaufe ich nur dort ein und fahre gerne 500 km weit.

(Translated by Google) I and my friend were brought straight to drink, we were definitely 30 minutes in the shop without feeling uncomfortable, unfortunately we were stared at for a long time by the security and you could have thought they would think we would steal something. But the seller we had absolutely great I wanted to buy shoes that are unfortunately very popular. He went to the warehouse several times to see if they still existed and brought me several sizes that I could try on, unfortunately nothing was right. So he got other shoes from the warehouse so that we know my size in the shoes first. Then he found out that the shoes should be my gift for my 18th so he didn't hesitate to order them in my size from Frankfurt and gave me his cell phone number and I gave him my one so that he could call me immediately when they arrived. I didn't have to pay for the shoes beforehand or anything else. Absolutely great I've never felt so good! No comparison to Gucci etc.! (Original) Mir und meinem Freund wurde direkt etwas zutrinken gebracht, wir waren bestimmt 30 Minuten in dem Laden ohne dass man sich unwohl fühlte, leider wurden wir von dem Security sehr lange angestarrt und man hätte denken können sie denken wir werden etwas klauen. Aber der Verkäufer den wir hatten absolut klasse ich wollte Schuhe kaufen die leider sehr gefragt sind. Er ist in das Lager gegangen mehrfach um zu schauen ob es sie noch gibt hat mir mehrere größen gebracht die ich anprobieren konnte, leider hat nichts gepasst. Somit hat er andere Schuhe aus dem Lager geholt so dass wir meine größe in den Schuhen erstmal wissen. Dann hat er herausgefunden dass die Schuhe mein Geschenk für meinen 18 ten werden sollen somit hat er nicht gezögert sie in meiner größe aus Frankfurt bestellt mir seine Handynummer gegeben und ich ihm meine sodass er mich sofort anrufen kann wenn sie ankommen. Ich musste die Schuhe weder vorher zahlen noch sonst was. Absolut klasse habe mich noch nie so wohl gefühlt! Zu Gucci usw kein Vergleich!!

(Translated by Google) Good choice but the staff ... if you consider that you are with chanel (Original) Gute außwahl aber das Personal... wenn man bedenkt dass man bei chanel ist

(Translated by Google) Dear Anna, the best saleswoman and contact person you can imagine. The best Chanel store (Original) Die liebe Anna, die beste Verkäuferin und ansprechperson die man sich vorstellen kann. Die tollste Chanel Filiale

(Translated by Google) There are products that are not in Korea! Chanel is almost kind! (Original) 한국에 없는 제품 다있네요 득템했어요! 샤넬은 거의 다 친절한것같아요!

(Translated by Google) Nice reception nice shop (Original) Netter Empfang schöne Laden

(Translated by Google) Who loves one must like the other;) (Original) Wer das eine liebt muss das andere mögen ;)

I walked in with my jeans and t-shirt, and sandals, but the staffs were so friendly. It's the most impressive experience in Chanel store. I was served by Anne ( her name is actually longer but I can't remember). She is half Indonesian and half German. Excellent:). Furthermore, you can claim vat refund straight away. The office is just across the road. So you can do more shopping after the vat refund, but make sure you can the custom stamps and put the vat refund form at the counter at the airport when you fly out. Otherwise, they will deduct the money from your credit card. Importantly, you need a credit card with you in order to get vat refund. If you don't have credit card I presume that you have to claim the refund at the airport. Enjoy shopping:)