1/5 Jay A. 5 months ago on Google
I
have
been
a
customer
at
Goals
Dagenham
for
a
decade,
and
I
must
express
my
dissatisfaction
with
my
recent
experience.
My
first
request
to
cancel
or
reschedule
a
booking
within
a
reasonable
timeframe
of
5
days
was
rejected
by
the
manager,
Mark.
Despite
being
a
loyal
customer,
I
was
met
with
inflexibility
due
to
the
establishment's
4-day
booking
policy.
This
lack
of
understanding
and
refusal
to
accommodate
a
simple
request
left
me
frustrated
and
disappointed.
I
expected
more
courtesy
and
flexibility
as
a
"valued"
customer.
To
make
matters
worse,
the
threat
of
being
charged
for
the
pitch,
despite
the
circumstances,
only
added
to
the
frustration.
Moreover,
the
customer
service
experience
was
marred
by
blunt
replies
and
a
surprising
lack
of
consideration
from
the
staff,
particularly
manager
Mark.
Effective
communication
is
paramount
in
maintaining
positive
customer
relationships,
and
Goals
Dagenham
should
address
these
issues
promptly
to
improve
the
overall
customer
experience.
A
more
empathetic
and
communicative
approach
would
undoubtedly
contribute
to
better
customer
satisfaction.