3/5 Veerababu G. 11 months ago on Google
I
recently
dined
at
Hotlines
Falcons
Nest
Hotel,
specifically
at
their
Vindhu
Restaurant,
and
I
would
like
to
share
my
experience
as
a
Google
Local
Guide.
Unfortunately,
my
visit
to
the
restaurant
left
much
to
be
desired,
as
there
were
significant
delays
in
food
service,
a
lack
of
good
customer
reception
from
the
staff,
and
a
need
to
develop
minimum
respect
towards
customers.
However,
I
must
note
that
the
crab
fry
was
the
highlight
of
the
meal
and
worth
mentioning.
One
of
the
main
concerns
during
my
visit
was
the
extended
waiting
time
for
food.
It
was
disappointing
to
experience
prolonged
delays
in
receiving
our
orders.
Prompt
and
efficient
service
is
an
essential
aspect
of
any
dining
establishment,
and
it
is
crucial
for
the
restaurant
to
address
this
issue
to
ensure
a
satisfactory
dining
experience
for
customers.
Additionally,
the
lack
of
good
reception
from
the
staff
was
noticeable.
A
warm
and
welcoming
attitude
towards
customers
goes
a
long
way
in
creating
a
positive
dining
experience.
It
is
important
for
the
staff
to
be
attentive,
friendly,
and
responsive
to
customer
needs.
Improving
the
customer
service
aspect
would
greatly
contribute
to
the
overall
satisfaction
of
the
patrons.
Furthermore,
there
is
a
clear
need
to
develop
a
minimum
level
of
respect
towards
customers.
Regardless
of
the
circumstances,
treating
customers
with
respect
and
courtesy
should
be
a
priority.
It
is
disheartening
to
experience
a
lack
of
respect
from
the
staff,
as
it
negatively
impacts
the
overall
dining
experience
and
leaves
a
lasting
impression.
However,
it
is
worth
mentioning
that
the
crab
fry
at
Vindhu
Restaurant
was
a
standout
dish.
The
flavor
and
preparation
of
the
crab
fry
were
commendable,
and
it
provided
a
delightful
culinary
experience.
It
is
evident
that
the
restaurant
has
the
potential
to
offer
tasty
dishes,
but
other
aspects
of
the
dining
experience
need
improvement.
In
conclusion,
Hotlines
Falcons
Nest
Hotel
(Vindhu
Restaurant)
has
room
for
improvement
in
several
areas.
Reducing
waiting
times,
improving
customer
reception
and
respect,
and
ensuring
consistent
quality
service
are
essential
steps
towards
providing
a
more
satisfactory
dining
experience.
I
hope
the
management
takes
these
concerns
into
consideration
and
strives
to
make
the
necessary
changes
to
enhance
the
overall
quality
of
the
restaurant.
Note:
This
review
is
based
on
my
personal
experience
as
a
Google
Local
Guide
and
reflects
my
honest
opinion
of
Hotlines
Falcons
Nest
Hotel
(Vindhu
Restaurant).