2/5 Vijayanand P. 5 months ago on Google • 1 review
One
of
the
worst
experience
I
have
ever
had
in
a
hotel!!!
We
booked
four
rooms
for
one
night
for
the
bridegroom's
family
arriving
from
Pune.
We
were
told
that
the
hotel
check-in
time
is
12
noon.
We
reached
the
hotel
at
12:25
pm.
Ms
Lata,
the
desk
manager,
told
us,
pretty
arrogantly,
that
the
rooms
are
not
ready
and
will
take
another
1
½
hours.
We
were
shocked
to
hear
this
and
requested
her
to
get
the
rooms
ready
quickly.
When
we
returned
after
some
time,
to
our
surprise,
we
found
that
not
a
single
room
was
ready
for
the
guests.
We
also
spoke
to
the
manager,
Mr
Sandeep
Shetty,
but
no
one
addressed
our
concerns.
After
a
lot
of
loud
arguments,
Ms
Lata
finally
left
her
seat
to
look
into
the
matter.
Eventually,
we
had
to
personally
push
the
cleaning
staff
to
get
the
rooms
ready
on
priority.
Finally,
the
rooms
got
ready
just
as
our
guests
arrived,
and
we
were
saved
from
the
embarrassment.
All
through
this
time,
Ms
Lata
was
arrogant,
unapologetic,
least
bothered
and
least
concerned
towards
the
situation.
It
is
shocking
that
a
person
with
such
bad
people
skills
is
appointed
as
a
manager.
No
apologies
came
from
anyone
in
the
hotel
as
well.
To
say
that
their
treatment
of
their
guests
is
completely
horrendous
is
an
understatement.
We
were
humiliated
and
insulted
in
every
sense.
I
do
not
recommend
staying
at
this
hotel
ever.
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