MISMANAGED, BAD SERVICE, DIRTY ROOMS, RACIST FRONTDESK! The only good thing about this "premium" hostel is the location. - Most of the times no one is working the front desk, you will be greeted by a sign. -The whole hostel is so COLD that you can see your breath. -NO HEATING just an air condition that is filthy (picture). -Lock on the bathroom door was broken and shower drain clogged. They did not really fix it after our one week stay. We asked several times. -MOLD in the shower (picture). -We paid for the breakfast and it was half a sandwich, a small juice and one coffe. We wanted to use two chips at once and they said not allowed. -The woman working in the restaurant spoke NO ENGLISCH and was EXTREMELY UNFRIENDLY. -One lady from the front desk asked my friend what he wants in the hostel. My friend has arabic roots and she said he does not look german and the rooms were booked for germans. That is really RACIST. She also spoke a little bit german. And that all for just 100€/night for a double room. We will book a hotel for the same price next time. They just want your money and not your business.

I didn’t like the hostel. They tried to have a nice entrance to make guests forget about the rest. There is no comfort for a high price : rooms are badly furnished, one shower per room (room crowded and bathrooms dirty) so we had to line up on the morning to take a shower and then had an extra fee because we left the hostel 10 minutes later. We also had to make our bed and pay for a towel. Some persons at the reception are very nice, others are not welcoming at all. I don’t recommend it

Absolutely ridiculous hotel. I've never been to a hotel where you had to make your own bed. Yes you've heard me right, make your own personal bed! Not only that, but the mattress was woefully difficult to sleep on. The reception lounge was messy, considering they had all these touristic brouchers hanging around a table. Sure, they can and should obviously provide touristy information, but they gotta be organized in the process. The breakfast options were terrible as well, they basically serve lunch for breakfast... Not my cup of tea, do NOT RECOMMEND this hotel. Won't ever return here again.

They charge you for everything they can. 3€ to use their towels, 6€ to buy a lock for the lockers in the rooms, 10€ in cash as a fee they don't tell you you will have to pay in advance. Even though the place looked very nice, neither the rooms nor the bathrooms were cleaned every day. We were in a 14 bed room and there were people snoring and coughing, which is not the hostel's fault, but all they do to help you with it is sell you 2€ earplugs.

Went to book directly with them as I had seen their pricing online & they proceeded to charge me a higher rate. When I questioned this as I had seen the online price they said it was already too late for me to book it online as they had entered my details in the system. They never allowed me to book online even though I said I would prefer to do that as 10 euros is 10 euros. Rooms & showers were disappointing and their kitchen has no facilities other than small fridge, toaster and microwave so no hot plate etc. Laundry facilities were out of order so could not wash anything. Staff were not friendly & could not answer simple questions like where to find the free walking tour.

This hostel is absolutely filthy. Used sanitary towels in the bathrooms and toilets, not cleaned for 4 days. Even after complaints not emptied until the receptionist finally did it herself. Showers with dirt and hair on the floors. Rotting food with raw chicken left on kitchen counter for 4 days. Receptionist tells me she is not the cleaner....a health hazard. €21 per person in an 18 bed dorm with only 4 people in it. I did the Camino Frances and stayed in donativos and €8 rooms that were spotless. ABSOLUTELY AVOID THIS PLACE

My room was very smelly, and damp. The reception staff were slightly aggressive and unhelpful. Would not recommend.

I had the room to myself the first 24 hours, which was good. But sharing 2 bathrooms between 14 people was chaotic, especially since the showers weren't separated from the sinks/toilets. The beds don't even have curtains! Also, the walls are thin and a group in one of the rooms beside us were extremely loud, even in the middle of the night. I didn't use the kitchenette, but there's a cheap and good adjoined café/restaurant. The location is good, close to the river, parks, museums, and many restaurants. Also close to the bus route straight to/from the airport.

Perfectly fine - this had everything I needed but it wasn’t spectacular. To me, it’s not a hostel to meet other travelers since it was really empty anytime I was in the building and there isn’t a lot of lighting so it doesn’t feel as inviting. Nonetheless, my female dorm had a comfortable bed and a clean bathroom. The lockers were ok but you’d have to rent a lock to secure your belongings. Location wise it’s not far from the Guggenheim and many other places are in walkable distance.

Terrible Service. Cold rooms, mold under the beds and unfriendly staff. The prices are like in a 4-star hotel but you get nothing compared to that. Luckily I didn’t pay for this by my own. I already let my employee know about this for next time.

I think the hostel doesn’t deserve its name „premium hostel“ and is overpriced for what it offers. Some points I didn’t like: - no Wi-Fi connection in the room - no heater (extremely cold during the winter time) - the bed has no socket (only a USB B slot, which is a little outdated) - bed has no curtains (less privacy) Positives: - very good location - clean - overall a good hostel

The hostel is nice but the people who work there are all rude, they never smile and answer badly. The prices, both in the hostel and in the bar, are high and the service is not up to par. The kitchen is almost non-existent. I don't suggest to go to this place unless you don't mind to say the true to the people and the owners that probably are whorst than the employers.

- [ ] The hostel was really nice but… our reservation was for a standard room for 8 people. We were travelling with 7 people so we thought we would be able to sleep in the same room. When we arrived they told us they split the people who reserved the rooms as they like. Resulting in 6 people of our group in the same room and one girl who had to sleep alone in an another room with 7 other random people. We told them and showed them multiple times that according to our reservation (and according to our conformation mail) we reserved a room for 8 people. We also told them that it wasn’t right to advertise the room as if we would be placed in the same chamber and then separate us into a room of 6 and one person who had to sleep alone. The only solution they offered us was putting a separate matras on the floor. So my advise would be: you can absolutely stay in this hostel but keep in mind that there is a big possibility that you will be separated from your traveling buddies without getting an advance notice.

Extremely good and clean hostel. Looks like a hotel and feels like one. Very nice receptionists and staff ! Very clean !

They cancelled my reservation while I was heading there and blamed it on Booking. I booked a double room for April 15 (booked in February), got the confirmation both in the app (Booking) and by email. We leave for Bilbao exactly on April 15 and at 11am of that day - I was on the road to Bilbao - we get a call from the hostel saying that our reservation was in "overbooking" and that they couldn't host us that night. The guy on the phone really didn't spend any more word for us. I don't believe a word they say since I made my reservation 1.5 months in advance and it was all confirmed. This is unacceptable. You should be ashamed.

This hostel is in a great location, nicely designed and has good facilities. However the room smelt bad, had far too many people to get a good rest, not to mention the lack of privacy. Numbers on the beds are also difficult to read if you’re fumbling in the dark. What’s more I returned my key just 30 minutes after check out (there were still people sleeping in the room.. so no sign of cleaners..) and the receptionist was pretty rude and grumpy. She said - “check out was 30 minutes ago… para que sepas para la próxima vez…” well let me tell you… there will not be a ‘next time’…

Very friendly personel in both restaurant and reception. Room was very clean, locker was big enough to fit my small suit case + hand bag. I had no noise complaints. You need to pay a 10€ deposit in cash but i didnt have any in cash. The reception gave me the room key anyway and told me i could hand he 10€ in later when i had the cash ☺️

Staff unfriendly and unhelpful. Beds dirty and unmade Good location & social space

The receptionist in the afternoon was very sweet and spoke 3 languages (Spanish, English, German). Very helpful. The location was near major sights and its close to the bus stop (1 min away by foot) that leads to the airport.

Very centeral, decent price. Good choice if you are solo. I personally had no problems with my roommates however that depends on your luck. There are no locks in the lockers, beware.

Horrible experience , people coming in and bringing persons who don’t stay with the hostel to make loud noises for hours into the night. I got no sleep and reception refused to accept that this happened , after they said they could do nothing and were very defensive. Smelly toilets also and I got bites on my leg that turned out to be mites

Unfortunately we didn't feel save here. One night (our last) an angry Spanish guy entered our room at midnight (without card, when one guest entered), shouted and looked for a girl which 'stole all of his belongings', while hitting the locker. When we left the hostel at 6am, after a sleepless night, he was sitting downstairs, next to reception, drinking. Since there is no personal at the reception at night, there was nothing we could do. Beside this experience the location of the hostel is very nice and the employees helpful and friendly.

I stayed at the Poshtel Hostel in Bilbao, Aug 1-6, 2023. I booked online, took specific note that the website says reception is 24 hrs, knowing my train would arrive late, at 22:21. That afternoon I messaged the hostel to say what my arrival time would be. Their immediate response was that reception closes at 22:30, no exceptions. I responded saying their website says 24 hour reception, and sent along a picture of it. They replied with a picture from their FAQ sheet where it says reception closes at 22:30. I replied that could be a problem if my train was late. They replied reception closes 22:30 as per their website. I responded that we have a problem then, because their website, main page says 24 hours, but maybe we were getting into an issue that may not happen, so perhaps the more reasonable approach is that we keep in touch and first see if the train is going to be late. They replied reception closes 2230. About 15 minutes later they replied one of the partners would wait for me. I thanked them and said I'd keep in touch. I was able to get to the hostel just on 22:30. Hostel is in a great location, walkable to most everything. Front staff know the city and try hard to be helpful with those types of questions . The hostel has been remodeled, new flooring and bathroom fixtures. Very handy to have the coffee shop / restaurant attached. The kitchen is very small, difficult to have more than 2 people in there. They have 2 half fridges. The common areas where one would normally socialize are dark and unwelcoming. The table with the bicycle seats is cool, and the eating area off the kitchen is sufficient but these areas were mostly empty during my stay. I found them uninviting due to the darkness and lack of 'community' feel to the space. It has many posters, but all to do with the rules and that the hostel is not responsible for lost items. The internet is not powerful enough to load google maps or instagram, even when sitting by the reception desk. It is much worse in the rooms. I made sure to ask about it every day, but staff were completely uninterested, citing that their computers were working so there is no problem. I did ask around, everyone was having the same experience as I was. This is NOT a place for digital nomads, or someone without data. The shower head in my 12 bed room, as well as the only other one on my floor, in the hallway bathroom, was not working properly. Water flows out in a clump, it no longer sprays. The entire floor gets wet when you shower, no matter how careful you are with the curtain, hard to keep your fresh clothes dry when getting dressed. I did let reception know, they made a note, but was not happy about it. The building next door is under construction. Jack hammer starts at 0800 and only breaks for siesta. Not possible to shut the windows, the air con was not on and there was no remote. If you need wifi, control over air con, and want that warm fuzzy feeling when you have to make a complaint, stay elsewhere. Having stayed in hostels in over 22 countries in the past 12 months, this is not the amazing experience that The Secret Garden in Quito, Zeus on the Loose in Thessaloniki, or Cheers in Istanbul bring to the table. It's not really the quality finishings that make an amazing hostel, it's the vibe and the staff. I did not find that here. Staff were certainly working hard, but I suspect they are understaffed and overworked.

For 50 euros per night, you have to make your own beds. And it was called a Deluxe Shared Room (whatever that means). Renting a towel is 5 euros and buying a lock is 6! What prices are those??? Location is quite near to Gughenheim and the bar/restaurant they had as a part of the same building is alright. Other than that, absolutely overpriced

Average. Good location and nice staff, but room was very average - shower head was broken in the private room making it impossible to shower. I had to go use one of the dorm room showers. Someone had just noticed it was broken when cleaning and left it there dangling. It sprayed water all over the bathroom before I realised it was irreparably broken. I probably wouldn’t stay again.

Rooms are dark even with lights on. There is no useful information posted anywhere. Nearest metro station? Nearest bus station? Nearest tram? How to get to the airport? Hostel has no ambience at all. Understaffed so there's hardly anyone ever on reception. Facilities are fine..it's just a bit sad.

Extremely impolite receptionist! When I arrived I was ignored for like 5 minutes even though I was the only client waiting. Before arriving I got an email from the hostel which stated that I could check in from 14h, got then told that I can only check in at 15h without any apology or explanation. In general I felt treated in a quite hostile way..

Stayed in a 14 person dorm. The room was clean and quiet, and the bed was very comfortable. Good location too.

I recently stayed at Poshtel Bilbao and let me tell you, the location was perfect! It's just a few blocks away from the famous Museo Guggenheim, which made exploring a breeze. The place had a cozy vibe and the staff were super kind and helpful. The rooms at Poshtel Bilbao were great, with two private bathrooms available. There was also a shared bathroom in the hall if you needed it. The only downside was that the beds didn't have wall-plugs, and there was only one wall-plug in each room, so charging devices was a bit of a challenge. They only had a USB outlet, but it charged devices really slowly. All in all, Poshtel Bilbao offers an awesome location, cozy atmosphere, and friendly staff. Just keep in mind the charging situation if you have lots of devices to power up!

Great friendly and helpful staff but hostel is tired and dated. Secure luggage area for bags and bicycles etc. Poor drainage in showers. I am now in a much nicer hostel in Balbao and it’s cheaper too 👍

I really liked this hostel, even if it did have some bad points. The location is great for the Guggenheim and the bar/restaurant attached is really nice. The place looks posh but it lacks a few things you would expect with a premium hostel. Wifi is lacking in the rooms, you have to pay for your towels and lack of power sockets. The rooms were really clean and the beds a comfy. My shower head was broke so I had to hold it as it wouldn’t attach to the wall. All of the staff are really nice and I would stay here again. Check it out.

Very nice and clean hostel. I spent a week end with my girlfriend in a double room and it was really great. Then I moved to a 8 beds dorm as I was spending more time alone, and again, great experience. Beds are good, shower is hot. The sauna (extra 3€) is a really nice thing to propose as well! Would definitely stay there again if I come back.

Stayed in the hostel for 2 nights. The service is excellent, the rooms are clean and tidy, as are the bathrooms. A bar with a kitchen - I think it can satisfy everyone - I recommend the daily menu. One of the best aspects of this hostel - all sights are within a 10-minute walk. (Museum of Fine Arts of Bilbao, Guggenheim Museum Bilbao, old city, ...)

Reading reviews, people seem to complain that it isn't a social friendly hotel. It's certainly not a party hostel, but there's still character and opportunity to meet other travelers! Reception staff are super helpful. The rooms are more spacious than other hostels I have visited!

Modern, clean, in the city center. Personnel is super nice and helpful. We asked for a late checkout and even though it is not something they offer, they managed to give us a couple extra hours with no extra cost. The bar is also great for food and drinks. We will come back for sure!

Such a nice hostel, friendly staff and easy access to the city. We met lots of cool people on our travels from this place!

We are talking here about a state-of-the-art place when compared to any of its class, amongst other hostels. But hey, don't fool yourself: it is still a hostel, not a Ritz or a five-star hotel. Friendly staff, cozy lobby and nice restaurant.

Amazing budget hostel very close to the Guggenheim Museum. The staff is very cooperative. The rooms are clean and the ambience is good. They also have bar on the ground floor.

A very nice place to stay. Clean and really convenient hostel in the centre of the city. Recommended

Great hostel, modern clean facilities and comfortable beds. Well situated close to main attractions, with easy access to public transit. Friendly staff who let me leave my luggage during the day while I explored the city.