(Translated by Google) When I went to Parxis with severe stomach pains, I was asked if I had an appointment?! Who knows a few days ago that you're feeling bad and makes an appointment for it? When I mentioned that they should please take me for a quick check-up, I was told that I should go to another practice and they didn't have an appointment for the next few days. It's not the first time I've been missed. I can't recommend the practice to anyone else, a real junk shop (Original) Als ich mit starken Bauchschmerzen in die Parxis gegangen bin, wurde ich gefragt ob ich einen Termin habe?! Wer bitte weiß schon vor ein paar Tagen, dass es einem schlecht geht und macht dafür einen Termin? Als ich erwähnt habe, dass sie mich bitte doch kurz für eine Untersuchung dran nehmen sollten, wurde mir gesagt dass ich zu einem anderen Praxis gehen sollte und sie keinen Termin für die nächsten Tage haben. Es ist nicht das erste mal, dass ich nicht dran genommen wurde. Ich kann die Praxis keinem weiter empfehlen, ein richtiger Drecksladen

It's a shame that we had a negative impression (young lady with curly hair?) right at the reception. Info: Here the doctor requires a negative corona test if you have a cold. Measure justified, but communication should have been better beforehand. Stern goes for the doctor I treated (Dr. Walter) because he listened to my concerns.

(Translated by Google) Shame about the competent doctor, his receptionist (the blond young lady) is so rude that you lose faith in humanity. Absolutely rude! Shouts at the patients, and I'm totally dismissive. I'm looking for a new family doctor so that I can save myself this bad treatment at reception. (Original) Schade um den kompetenten Arzt, seine Empfangsdame (die blonde junge Dame) ist so unfreundlich, dass man den Glauben an die Menschheit verliert. Absolut unhöflich! Schreit die Patienten förmlich an, und ich total abweisend. Ich suche mir einen neuen Hausarzt, damit ich mir diesen schlechten Umgang am Empfang erspare.

Dr. Walter is a good and nice doctor. I've been a patient for years. But the new staff is extremely unfriendly (blond lady with curls and also a slightly younger one). You can really tell that the women don't enjoy their job. Was there on Wednesday for a blood test. My treatment was with minimal swab. When I got home, my sweater was covered in blood. I would suggest that these ladies should work in a warehouse where they don't have to deal with people. Impossible!!! Actually wonder how such people get a job!!!! When the boss personally worked there, whom I met, the receptionists would never have behaved like that. I would be happy to answer any further questions you may have. This is an absolute no go!!!!!!

The reception is friendly, finding an appointment also worked really well (you also receive an appointment confirmation by email) The waiting room and toilets are well maintained and waiting times are good and appointments are kept well. The doctor also makes a friendly impression and takes the time to listen to the story and discuss treatments.

(Translated by Google) For days, people in this practice have been trying to get someone on the phone because of an important issue. You are even partially pushed away. What I personally find a bottomless cheek. In addition, no one has ever been on the phone in person. Spoken on tape several times. No reaction . I always understand stress. But words like that to push away such behavior with phone calls. The other reviews speak for themselves. (Original) Seit Tagen versucht man in dieser Praxis jemand ans Telefon zu bekommen , aufgrund eines wichtigen Anliegens . Man wird sogar teilweise weggedrückt . Was ich persönlich eine bodenlose Frechheit finde . Zudem ist noch nie jemand persönlich am Telefon gewesen . Mehrmals auf Band gesprochen . Keine Reaktion . Für Stress habe ich immer Verständnis. Aber solch ein Verhalten mit Anrufen wegdrücken , da fehlen einem die Worte . Die anderen Bewertungen sprechen für sich .

(Translated by Google) During my coronavirus illness, I couldn't reach anyone by phone for days and asked the practice for a call back several times on the answering machine. Nothing happened. So I could neither get information in my need, nor a prescription or even sick note for my insurance. I then had to get help from someone else's practice. The general practitioner will definitely not see me again. (Original) Während meiner Corona Erkrankung konnte ich tagelang niemanden telefonisch erreichen und habe die Praxis auf dem Anrufbeantworter mehrfach um Rückruf angefleht. Es erfolgte nichts. So konnte ich weder Auskünfte in meiner Not noch ein Rezept oder gar Krankmeldung für meine Versicherung erhalten. Hilfe musste ich mir dann über eine fremde Praxis holen. Die Hausarztpraxis sieht mich definitiv nicht wieder.

Absolut nicht zu empfehlen!Ein unprofessioneller Umgang mit den Patienten seitens der Rezeptionsdamen und dem Arzt Dr Walter. Ein über Wochen stehender Termin wird spontan abgesagt, mit der Aussage "Fragen Sie nicht, hat der Arzt gesagt!" Unverschämt! (Translated by Google) Absolutely not to be recommended! An unprofessional treatment of the patients on the part of the receptionists and the doctor, Dr Walter. An appointment that lasted for weeks is spontaneously canceled with the statement "Don't ask, the doctor said!" Outrageous!

(Translated by Google) I have an online appointment for a blood sample with Dr. Markus Walter agreed and sent a previous blood count by email. In all of my communication it was clear that I live in Portugal and why I am coming. I showed up on time for the appointment and was told that appointments for taking blood samples can only be made on site and that I could come back in a week, which would have been 4 days after my return flight. So arrived in vain with no performance. Unfortunately I cannot give zero stars. (Original) Ich habe mit 3 Wochen Vorlaufzeit eine Termin online zur Blutentnahme bei Dr. Markus Walter vereinbart und per e-Mail ein vorheriges Blutbild zugeschickt. In meiner gesamten Kommunikation war ersichtlich, dass ich in Portugal lebe und warum ich anreise. Ich erschien pünktlich zum Termin und mir wurde mitgeteilt, dass Termine zur Blutentnahme nur vor Ort vereinbart werden können und ich in einer Woche wieder kommen könne, was 4 Tage nach meinem Rückflug gewesen wäre. Also ohne Leistung vergebens angereist. Leider kann ich nicht null Sterne geben.

(Translated by Google) I don't understand the bad reviews. Some people should perhaps make sure to speak sensibly and clearly ... Just as you call it into the forest, it echoes out. Receptionists were friendly as was the family doctor. Questions were all answered and the waiting time was perfectly fine. (Original) Ich verstehe die schlechten Bewertungen nicht. Manche Menschen sollten vielleicht mal darauf achten in einem vernünftigen Ton und deutlich zu reden... So wie man es in den Wald hinein ruft, so schallt es heraus. Empfangsdamen waren freundlich so wie der Hausarzt. Fragen wurden alle beantwortet und die Wartezeit war völlig in Ordnung.

very professional, patient, easy to communicate, he listens very well to the you & speaks perfect english and german. after 3 years it was the first time that I could easily discuss my complaints with a doctor and that I was 100% helped becuase i dont speak German 100% so anytime i had problem we swichted the language to English. Thank you doctor Walter

(Translated by Google) The Dr. Walter is meticulous and takes great care of you. I felt in good hands. The nurses are also very friendly. It was thoroughly investigated and the complaints taken seriously. (Original) Der Herr Dr. Walter ist sorgfältig und geht super mit einem um. Ich habe mich gut aufgehoben gefühlt. Die Arzthelferinnen sind auch sehr freundlich. Es wurde gründlich nachgeforscht und die Beschwerden ernst genommen.

(Translated by Google) I was at dr. Walter. I got an appointment quickly. The staff were very nice and Dr. Walter seems very competent. I will happily go back there if needed. (Original) Ich war bei Dr. Walter. Ich habe schnell einen Termin bekommen. Die Mitarbeiter waren sehr nett und Dr. Walter scheint sehr kompetent zu sein. Ich werde bei Bedarf gerne wieder da hingehen.

Hello everyone!! First of all, it's a shame, Dr. Walter stopped, I liked being with him!! All the best to you but what I had to experience today from the older lady or employee who was allowed to listen to me at the closed door is really outrageous! I'm just happy that I finally received the AU and KH transfer and will go to a new practice! Except for the older, stroppy employee, everyone is very nice and helpful!! Thank you for everything and all the best for the future

I was with Dr. Wagner was a great doctor, but unfortunately he is no longer there. At the time like Dr. When WAGNER stopped there, it took forever until the information came that he was quitting the practice group. You were sent to the substitute doctor. So I haven't been there since then.

Dr. Walter seriously asked me whether I would like my illness that much, which is an absolute outrage and completely unacceptable for a doctor. According to Dr. Walter, Long Covid is almost a fashionable diagnosis. Unfortunately, the appointment I canceled for the blood test on July 17th, 2023 was never deleted from the calendar. The staff probably forgot. Nobody wants to have any illness or disability, that would have to be Dr. Walter also knows. No doctor behaves like that!

Today I went to see Dr. for the first time. Mark Walter. A really nice and friendly doctor. He responds immediately to the patient and is extremely helpful. I can NOT confirm that the ladies at reception are unfriendly. I was welcomed very warmly from the start and every question was answered to my satisfaction without any unfriendly words. A family doctor and his team have to be sympathetic to a patient right from the start otherwise you won't feel comfortable and that's exactly the case with me there. I'm glad to have found such a friendly practice, it's not that easy at the moment :-)

(Translated by Google) Trying to reach the practice by phone is almost impossible, as calls are almost never answered. When I was there, I noticed that this was less due to the workload than to the fact that calls were simply pushed away or ignored. Both doctors with whom I dealt there were actually very friendly and competent, but the same cannot be said of the medical assistants. These are rather harsh and seem to simply want to get rid of patients. Agreed appointments with the doctors are given to someone else by the medical assistants, who then expect to look for help elsewhere, or try to postpone the appointments by weeks or months. All in all, a practice with very good doctors, which is unfortunately not advisable because it is an ordeal to even try to reach said doctors. (Original) Die Praxis telefonisch erreichen zu wollen ist nahezu unmöglich, da Anrufe fast niemals entgegen genommen werden. Als ich vor Ort war merkte ich, dass das weniger an Auslastung liegt, als vielmehr daran, dass Anrufe schlicht weg gedrückt oder ignoriert werden. Beide Ärzte mit denen ich dort zu tun hatte waren tatsächlich sehr freundlich und kompetent, selbiges kann man von den Arzthelferinnen jedoch nicht sagen. Diese sind eher schroff und scheinen Patienten schlicht abwimmeln zu wollen. Vereinbarte Termine mit den Ärzten werden seitens der Arzthelferinnen anderweitig vergeben, welche dann erwarten, dass man anderorts nach Hilfe sucht, oder aber versuchen die Termine um Wochen oder Monate zu verschieben. Alles in allem eine Praxis mit sehr guten Ärzten von der leider trotzdem abzuraten ist, da es eine Tortur ist besagte Ärzte überhaupt erreichen zu wollen.

(Translated by Google) I was in treatment with Dr. Walter. Can't complain, everything went as it should. He took time for me and was able to help me. I can only recommend him. (Original) Ich war in Behandlung bei Dr. Walter. Kann nicht klagen, es lief alles so wie es sein sollte. Er hat sich Zeit für mich genommen und konnte mir weiterhelfen. Ich kann ihn nur weiterempfehlen.

Im Internet suchte ich einen Arzt, der sich auch mit der Schilddrüse beschäftigt. So fand ich Dr. med. Markus Walter im Hausarztzentrum und habe daher dort eine längst überfällige Untersuchung vornehmen lassen. Mit der Untersuchung war ich sehr zufrieden, habe mich wirklich gut aufgehoben und freundlich und mit Interesse und Zeitnehmen beraten und untersucht gesehen. Ultraschall, Blutuntersuchung. Untersuchung komplett dort abgeschlossen. Danke! Die Sprechstundenhilfen konnten mir nett mit Wunschtermin kurzfristig weiterhelfen. Ebenfalls danke!

(Translated by Google) Dr. Walter is my older mother's general practitioner and I am very grateful. A really lovable doctor who also takes his elderly patients seriously. Also a big compliment to the whole team, helpful and very friendly. I am very happy that my mother is accompanied by this practice. (Original) Dr. Walter ist der Hausarzt meiner älteren Mutter und ich bin sehr dankbar. Ein wirklich liebenswerter Arzt, der auch seine älteren Patienten ernst nimmt. Ebenfalls ein großes Kompliment an das ganze Team, hilfsbereit und sehr freundlich. Ich bin sehr froh, dass meine Mutter von dieser Praxis begleitet wird.

For EXPATS: If (God forbid) you happen to posses an international health insurance - spare yourself the waisted time and go to another clinic, the staff are neither kind nor well enough informed to properly assist you. Just waisted 2 hours of my day there, still have the same headache I've been having for the last 2 DAYS and must wait another 3 days til i get checked by people who know what they're doing. If I could rate the place 0\10 - I would.

The doctor is super nice, unfortunately the reception staff are very unfriendly.

On the phone (if you ever reach someone...) you are not allowed to say where Dr. Walter is now working. We found him in a family doctor center in Neuss and will switch with him.

Dr. Walter is gone? But that's a real shame. A friendly, caring doctor who always helped me. All the best to him.

(Translated by Google) The people who work there are very nice. There is one person who is really cool and that is Ulrich Stroink. (Original) Die Personen die dort Arbeiten sind sehr nett . Es gibt eine Person die ist echt mage cool und zwar der Ulrich Stroink.

(Translated by Google) I ordered a prescription and called five times to confirm they were there. I drove there an extra 1 hour because I don't have any medication. Now I'm here in front of the door and is closed earlier on Friday. There's nobody there either. If you are not there by 1 p.m., then please do not write like this at the door or on the Internet or in Doctolib. They are not a restaurant or supermarket but an art practice. We only come there because it is about our health. Now I don't have my medication for the next 2 days either. Thank you 👎 (Original) Ich hab Rezept bestellt und fünf mal angerufen und bestätigt, dass die da sind. Ich hab extra 1 Stunde dahingefahren, weil ich kein Medikament habe. Jetzt bin ich hier vor der Tür und ist früher geschlossen am Freitag . Da ist auch keiner. Wenn Sie bis 13 Uhr nicht da sind , dann schreiben Sie bitte auch an der Tür oder im Internet oder in Doctolib nicht so. Sie sind kein Restaurant oder Supermarkt sondern Artzpraxis . Wir kommen nur dahin weil es um unsere Gesundheit geht. Jetzt hab ich meine Medikament für den kommenden 2 Tagen auch nicht. Danke Ihnen 👎

(Translated by Google) The lady at the reception, long blonde curly hair, is impossible for me. Should look for another job. Rude, rude and incompetent. Shame about the nice doctor (Original) Die Dame am Empfang, lange blonde gelockt Haare, ist für mich unmöglich. Sollte sich vllt nen anderen Job suchen. Unfreundlich, Frech und inkompetent. Schade um den netten Arzt

(Translated by Google) Even one star is still too much for this doctor's office! You are dismissed, no doctors on site and appointments are permanently canceled! (Original) Selbst ein Stern ist bei dieser Arzt Praxis noch zu viel! Man wird abgewimmelt, keine Ärzte vor Ort und Termine werden dauerhaft abgesagt!!!

Staff are friendly, knowledgeable and very informative, I've been here multiple times with and without an appointment and never had to wait for long. I will continue to come here and would recommend others to do the same.

The practice management cannot be beaten. I try to get through for an hour. No one answers, I'm pushed away or I get an answering call saying that I'm being transferred to the next freelancer and there's a beep to leave a message. Can you find the error???!!🤬🤬🤬

I was very pleased. Dr. Zsolt Orban is a professional, competent doctor. A good replacement for Dr. Walter. It's not always easy to work in such a professional group because you have to endure a lot of resentment and frustration from patients. Nevertheless, the medical assistants are always helpful and friendly.

2024... I would like to thank you from the bottom of my heart for the exceptionally good medical care. But also for the trusting conversation and the constructive advice. Thanks to the entire team and my doctor.