Worst reception service, as soon as I called and said my Deutsch ist nicht so Gut, she hung up the call. Very bad experience. It happened couple of times.Dusseldorf like international city, hospital/ clinic team should hire people who at least speak basic English or understand if someone speaks broken German. Very rude receptionist.

Frustrating Delay in Report Delivery: I had a quick appointment at this radiology facility, which initially seemed promising. However, my experience quickly turned sour as they failed to deliver on their commitment of providing the report within a week or, at most, 10 days. It's been almost 20 days now, and despite their initial assurance, the report is still pending. This delay has caused significant inconvenience, leading to the cancellation and rescheduling of my other appointments. The hassle and frustration associated with this service have left me thoroughly disappointed. Clear communication and timely delivery are crucial in healthcare, and unfortunately, this facility has fallen short of expectations. I hope they address these issues to improve the overall experience for their patients.

Got an appointment very quickly and always very, very nice and friendly staff. Thank you 😁

I done understand the bade reviews . I used this for MRT scans twice and each time quick for an appointment . Plus the operators are so kind . Booked an appointment online and via phone no issue at all … scan in 10 mins in and out …

I am always happy when I come to a well-organized, friendly, clean practice. That's exactly what happened here. I have acute pain and was scheduled for an MRI within a few days, this time on a Saturday. I was welcomed and treated in a super friendly, uncomplicated and, above all, professional manner. I can 100% recommend this practice. Five stars from me. It's my second time. The last time I was here was many years ago. The impression has remained the same. Keep it up 🚀

Very rude receptionist.

(Translated by Google) Best radiology! I've been to a few radiologists but this radiology is really great. I got an appointment very quickly and the employees are very friendly, quick and give a calm impression. The MRI is not a closed tube there. It's open and perfect for people like me who are afraid of tight spaces. (Original) Beste Radiologie! Ich war schon bei einigen Radiologen aber diese Radiologie ist wirklich klasse. Ich habe super schnell einen Termin bekommen und die Mitarbeiter sind sehr freundlich, schnell und vermitteln einen ruhigen Eindruck. Das MRT ist dort keine geschlossene Röhre. Es ist offen und für Leute wie mich, die Angst vor engen Räumen haben, perfekt.

(Translated by Google) Unfortunately, extremely long waiting times for an appointment - despite an emergency. The practice advertises with quick appointments; I can not confirm; unless you are a private patient. Then an appointment will be offered within 2 days. (Original) Leider extrem lange Wartezeiten auf einen Termin - trotz Notfall. Die Praxis wirbt mit schneller Terminvergabe; das kann ich nicht bestätigen; es sei denn, man ist Privatpatient. Dann wird ein Termin innerhalb von 2 Tagen angeboten.

So I felt very well looked after and was happy with everything. I was treated nicely and given good advice. Don't understand these negative reviews. If something doesn't suit you, you can raise it directly at reception instead of walking away dissatisfied. Well, thanks again to the team 👍

(Translated by Google) Friendly staff. I waited about half an hour for the MRI, but the atmosphere in the waiting room was elegant and comfortable. The CD was given to me immediately afterwards while the doctor kindly discussed the findings. I would generally recommend (Original) Freundliches Personal. Ich habe so eine halbe Stunde gewartet auf die MRT, aber die Atmosphäre in die Wartezimmer waren elegant und bequem. Mir wurde die CD direkt danach ausgehändigt während der Arzt netterweise die Befunde besprochen hat. Ich würde im allgemeinen empfehlen

(Translated by Google) Had a great experience at this practice today. I came to this practice this afternoon with a referral for an MRI, and I was a little worried that an appointment would be possible in the near future. A nice practice team at reception offered me an appointment that same afternoon - unbelievable, in the past I sometimes had to wait tens of weeks. Despite this appointment, I had to wait a bit, but with such a spontaneous appointment, this should of course be accepted without grumbling. The staff is very accommodating. What is super organized: there is immediately a CD with the pictures and a QR code in paper form, so that you can call up the findings after a few days in addition to the doctor's report - at least for people who can "do something" with these findings. Conclusion: absolutely recommendable (Original) Tolle Erfahrung heute in dieser Praxis gemacht . Ich kam heute Mittag mit einer Überweisung zum MRT in diese Praxis , mit etwas Sorge , ob ein Termin wohl zeitnah möglich sein würde . Ein nettes Praxisteam am Empfang bot mir am gleichen Nachmittag einen Termin an - unglaublich , in der Vergangenheit musste ich manchmal zig Wochen warten . Ich musste trotz dieses Termins etwas warten , was aber bei solch einer spontanen Terminvergabe selbstverständlich ohne Murren akzeptiert werden sollte . Das Personal ist sehr zuvorkommend . Was super organisiert ist : es gibt sofort eine CD mit den Bildern sowie einen QR Code in Papierform mit , sodass man sich den Befund nach wenigen Tagen zusätzlich zum Arztbericht abrufen kann - zumindest für Personen , die mit diesen Befunden etwas „ anfangen „ können . Fazit : absolut zu empfehlen

I had an outstanding experience with this practice. The staff was extremely professional and friendly. The state-of-the-art equipment and the radiologist's careful approach gave me a high level of confidence. The results were explained quickly and thoroughly. I am very satisfied and can fully recommend this practice.

I have been a patient there for many years and always see the practice team as very friendly, competent and patient-oriented. Top 👍

I got an appointment very quickly and had a short waiting time in the practice. Staff was very friendly and helpful, all questions were answered. Absolutely to suggest.

(Translated by Google) Extremely long waiting times. Appointment at 12.50 p.m. and is pushed in between. Over 2 hours of waiting and you can't tell when you will get an MRI. Why an appointment? It is better to give the patient an approximate indication instead of an appointment that is precise to the minute. (Original) Extreme lange Wartezeiten. Termin um 12.50 Uhr und wird dazwischen geschoben. Über 2 Stunden Wartezeit und man könne nicht sagen wann man ein MRT erhält. Wieso ein Termin? Lieber eine ca. Angabe dem Patienten mitgeben, statt einen Minuten genauen Termin.

Beste und sehr moderne Radiologie mit geringer Wartezeit auf einen Termin (persönlich) über Online (dauert sehr lang )aber Empfehlenswert! Freundliches Personal.

Rude receptionist on the phone!

Schnell einen Termin bekommen, wie immer, alle sind super freundlich. Hier gehe ich gerne immer wieder hin! Vielen Dank auch an die Ärzte die zeitnah die Berichte schreiben.

I went there for the first time for an MRI a few days ago and I was absolutely thrilled. The ladies at reception were very nice and being greeted in a friendly manner helps your well-being immensely (I was a bit nervous). When it was my turn, after a short wait, things continued just as friendly. The MRI is at the back, which is an absolute plus. Everything was explained to me in detail and, despite being nervous, I felt very well looked after. Thank you very much for everything! I will definitely go back here immediately if the need arises again!

Timely appointments, even outside opening hours. Short waiting time and a friendly team. I have recommended this practice many times.

Short-term appointments, very friendly, competent team!

Very friendly and courteous staff, well-organized practice. I felt very comfortable here and would have myself examined here again.

Die Behandlung ist gut denke ich, aber ich es findet überhaupt keine Aufklärung statt über den Eingriff und die weitere Behandlung (direkt beim Termin wird dann gesagt, dass das Medikament selbst besorgt werden muss oder eine weitere Überweisung notwendig ist). Und der Arzt trägt die Maske nicht richtig... Die Damen am CT und MRT allerdings sind sehr nett und professionell. Schade, dass die Spanne so weit auseinander geht.

Ich war dort zum ersten mal und ich kann einfach nur weiter empfehlen die Mitarbeiter sind richtig nett und die Praxis ist auch Modern

Sehr freundliche Mitarbeiter, sehr schnell Termine verfügbar, Praxisräume modern - sauber- einladend und Befund paar Stunden später verfügbar. Danke (Translated by Google) Very friendly staff, appointments available very quickly, modern practice rooms - clean - inviting and results available a few hours later. Thanks

Bin begeistert! Habe Glück gehabt mit einen Samstag Termin. Hut ab! Nettes Personal. Wartezeit war kurz, wenn man mit anderen Ärzten vergleicht. Danke! (Translated by Google) Am thrilled! I was lucky with a Saturday appointment. Hats off! Nice personel. Wait time was short compared to other doctors. Thanks!

Ich hatte am 21.11.22 eine schlechte Erfahrung mit dieser Praxis und musste leider mehr als eine Stunde warten. Ich wurde einfach vergessen. Als ich die Frau an der Rezeption gefragt habe, warum ich so lange warte, warum andere Menschen, die nach mir gekommen sind, dran genommen wurden, war sie sehr überrascht und hat mir geantwortet 'Ich dachte sie waren schon beim Arzt'. Na ja, macht natürlich Sinn mit Röntgen fertig zu sein und weiter in der Praxis zu sitzen. Und niemand hat sich bei mir entschuldigt, gar nichts. (Translated by Google) I had a bad experience with this practice on 11/21/22 and unfortunately had to wait for more than an hour. I was just forgotten. When I asked the woman at reception why I was waiting so long, why other people who came after me were being taken, she was very surprised and replied 'I thought you had already seen the doctor'. Well, of course it makes sense to be done with the X-ray and to continue sitting in the practice. And nobody apologized to me, nothing.

(Translated by Google) From the appointment, which was given 2 weeks in advance, through the processing on the day of the appointment to the diagnosis and delivery of the CD and the report, it was a single run. I'm still amazed at how smoothly and quickly everything went. Thanks for that ! Today it is no longer a matter of course. (Original) Vom Termin, der mit 2 Wochen Vorlauf vergeben wurde, über die Abwicklung am Tag des Termins bis hin zur Befundung und Aushändigung der CD und des Berichts ein einziger Durchlauf. Ich bin immer noch platt wie reibungslos und schnell alles geklappt hat. Danke dafür ! Es ist heute nicht mehr selbstverständlich.

Super Erfahrung! Ich habe einen Termin noch am selben Nachmittag bekommen. Überall anders hätte ich mehrere Wochen warten müssen. Sowohl am Telefon als auch Vorort sehr freundliches Personal. Einfache Anreise, keine Parkplatzprobleme. Der gesamte Praxiskomplex ist modern gehalten und ansprechend einladend. Fast keine Wartezeit dank der verbindlichen Terminvergabe! Moderne Geräte und schnelles Feedback. Direkt nach der Behandlung habe ich nicht nur eine CD mit den Daten und Befunden erhalten, sondern auch via QR Code die Möglichkeit direkt mit meinem Smartphone alles einzusehen. Einfach genial gelöst! Herr Doktor Grust hat alle Befunde in Ruhe erklärt. Das Gefühl, dass ich als Patient im Vordergrund stehe und sich hier noch die Zeit genommen wird für mich, bestätigt den guten Gesamteindruck sehr! Sehr zu Empfehlen!

The doctors were amazing, they explain everything well and answer all your doubts with patience. But i had a terrible experience with the people at the reception. I was in 30 minutes early and when I got there they said I do not have an appointment and though I told them numerous times I had given my reference letter last time, but in vain. I went back home tired of arguing with them and then I came back again to request for an appointment again. And then they say yes we actually do have it. They were rude the first time and later they did not even have the basic idea to apologise or not even make a phone call to say that they have my appointment. At a place where people come for really serious issues concerning health this is NOT ACCEPTABLE!! People here come for hope and solutions and people at the reception are the first ones they encounter and this behavior is definitely not nice.

Very friendly staff both at the registration desk and at the equipment, which allays your fears before the examination. The conversations with the doctor are very pleasant: the diagnosis is explained simply for patients who are not specialists. As a statutory health insurance patient, I got an appointment at very short notice. I didn't have to wait long before the examination.

Friendly staff and also good at explaining things if you want to know something. I also found the live announcement - while you're lying in the tube - "don't worry, you're coming out of the tube" great. I can only recommend.

I got an appointment quickly and everything went smoothly. I am very enthusiastic about the professional and friendly staff and can only recommend it if you go there!

The radiology practice is highly recommended. The staff is friendly and professional. The examinations are thorough and the results are delivered quickly. I would definitely recommend this practice.

Went to this practice today for the first time as a claustrophobic patient for a shoulder MRI. I got an appointment very quickly. Practice very modern and beautifully furnished. The staff was incredibly sensitive and careful. My husband was even allowed in the room with me, which was very reassuring. A big compliment to the staff who make appointments on a Saturday, on November 11th. I can only recommend this practice. Many thanks to the team.

Very friendly practice team. I got an appointment quickly and received the results quickly. If I need an appointment again, I will come back here.

Received a very timely appointment on Saturday afternoon. The staff was very friendly and competent, starting with registration and working on the equipment.

Friendly staff, hardly any waiting time