(Translated by Google) Dear Roots Team, I thought for a long time whether I should make this topic public and I decided to do so so that you have the opportunity to present the service to other customers in a more accommodating manner. On March 23, 2022, I bought an Adidas tracksuit from you in the Koblenz branch. After about two weeks, I visited your branch to complain about the item, as it showed major material defects and fluff after the second wear. Unfortunately, the seller didn't take me seriously and told me that there was nothing she could do and that there was no reason for a complaint. I left the store and haven't bought anything there since. I am very disappointed with the customer service and will continue to avoid visiting the store in the future and will buy from a different retailer. I will now complain directly to the manufacturer about the item. (Which is absolutely no problem there) (Original) Sehr geehrtes Roots Team, ich habe lange überlegt ob ich dieses Thema publik machen soll und habe mich dafür entschieden damit Sie die Möglichkeit haben, den Service für andere Kunden etwas kulanter darzustellen. Am 23.03.2022 habe ich bei Ihnen in der Koblenzer Filiale einen Trainingsanzug der Marke Adidas erworben. Nach circa zwei Wochen, habe ich Ihre Filiale besucht, um den Artikel zu reklamieren, da dieser schon nach dem zweiten Tragen starke Materialfehler aufwies und gefusselt hat. Die Verkäuferin hat mich leider nicht ernst genommen und mir gesagt, dass Sie nichts machen könne und das es kein Reklamationsgrund sei. Darauf habe ich den Laden verlassen und seitdem auch nichts mehr dort gekauft. Ich bin sehr enttäuscht von dem Kundenservice und werde auch in Zukunft den Besuch in der Filiale meiden und bei einem anderen Einzelhändler kaufen. Nun werde ich den Artikel beim Hersteller direkt reklamieren. (Was dort absolut kein Problem sei)

In itself a very nice shop (in terms of appearance and the goods) but: One of the employees (from below) sold me a pair of skinny jeans after I asked for loose pants (preferably baggies). She also said you wouldn't get baggy pants anywhere. Two seconds of looking on the internet... there are tons of baggies and she's just lying. In addition, she charged me €130 for a pair of trousers that cost €75 online. If I had known beforehand that there were baggies on the internet and that they would sell me a pair of trousers for €55 more than the normal price, I would have left straight away. The next day I wanted to return it (unworn with all tags) and they said you could only issue one voucher. I don't think that's particularly customer-oriented.

Great store, with very motivated staff. Unfortunately, this is no longer the rule today. I always like to come back!!! Keep it up! 👍⭐️⭐️⭐️⭐️⭐️

Shopping there with my boys yesterday morning was great. The staff is very competent, friendly and helpful. You were advised and the right goods were found :) very nice there 👌

Great shop with a nice selection of street wear. Staff is friendly and helpful

Freestyle is really a great store! Top selection for shoes, shirts, sweaters and everything you can imagine. Nice saleswoman and fair prices! I can only recommend!

(Translated by Google) Shortly before the end of the day, I received super nice advice (keyword Hallux and insoles😅) and found my dream shoes from Palladium 🥰 By the way, the nice lady on the 1st floor advised me 😉 (Original) Kurz vor Feierabend noch super nett beraten worden (Stichwort Hallux und Einlagen😅) und meine Traumschuhe von Palladium gefunden 🥰 Beraten hat mich übrigens die nette Dame aus dem 1.OG 😉

I purchased online, waited almost 3 weeks with no order received. I live chatted with an operator on their website to ask where my order was, she told me my order had been cancelled because they didn't have the sizes I ordered. They completely neglected to inform me. Another 3 weeks later, 6 weeks in total, I'm still waiting for my refund. Roots used to be a good company, they are garbage now. FINGER WEG DAVON!!!!

(Translated by Google) people don't buy anything here. You can't give anything back, you won't get your money back (Original) Leute hier nichts kaufen. man kann hir nichts zurück geben, ihr kriegt Eure geld nicht zurück

(Translated by Google) The blonde saleswoman from the upper floor is friendly at first and tries hard, but she said with every pair of pants I was wearing "they are beautiful" the more expensive the more beautiful... I don't need any advice for that In the end I didn't find any pants and was said goodbye very unfriendly, even though I said thank you. I don't set foot on the upper floor anymore! The situation is different with the younger employees below. These are very nice and sell honestly, I will continue to buy from them. ⭐⭐⭐⭐⭐ Hence 3 stars overall Top 1⭐ And for eg floor 5⭐⭐⭐⭐⭐ (Original) Die blonde Verkäuferin aus dem Obergeschoss ist anfangs freundlich und gibt sich Mühe, jedoch sagte sie bei jeder Hose die ich an hatte "die ist schön" umso teurer umso schöner... dafür brauche ich keine Beratung Letzlich habe ich keine Hose gefunden und wurde obwohl ich mich bedankte sehr unfreundlich verabschiedet. In die obere Etage setze ich keinen Fuß mehr! Anders sieht es unten bei den jüngeren Mitarbeitern aus. Diese sind sehr nett und Verkaufen ehrlich, dort werde ich auch weiterhin kaufen. ⭐⭐⭐⭐⭐ Von daher 3 Sterne gesamt Oben 1⭐ Und für eg Etage 5⭐⭐⭐⭐⭐

(Translated by Google) Beautiful clothes and very nice, honest and good advice. Until next time :) (Original) Schöne Klamotten und sehr nette, ehrliche und gute Beratung. Bis zum nächsten mal :)

I bought nike air prestos there today, there is a light (hair) stuck on my left shoe that won't go away, the hair really annoys me because the shoes are black and the hair is light!! 😩

Great shop, you can always find something and get great bargains. Friendly and helpful team. A complaint I made was resolved very satisfactorily. Thanks!

(Translated by Google) Went to your shop on Löhrstraße today to buy me and my husband some new Docs as a present. Super nice saleswoman who gave me direct and detailed advice. You could tell that she was having fun and knowing what she was doing. Last but not least, she also helped me to find the right one for my kids. Great advice without time pressure. Gladly again and again. Many thanks for that. (Original) War heute in eurem Laden in der Löhrstraße um mir und meinem Mann als Geschenk ein paar neue Docs zu kaufen. Super nette Verkäuferin die mich direkt und ausführlich beraten hat. Man hat gemerkt das sie mit Spass und Kenntnis bei der Sache war. Zu guter letzt hat sie mir auch dabei geholfen hat das richtige für meine Kids zu finden. Super Beratung ohne Zeitdruck. Gerne immer wieder. Lieben Dank dafür.

(Translated by Google) Very friendly service, unfortunately rare these days but really great here (Original) Sehr freundliche Bedienung, selten leider heut zu Tage aber echt Klasse hier

(Translated by Google) 0 stars for good salespeople being fired and unfriendly salespeople being able to continue brazenly pursuing their sales scheme. I'd rather go to Tacco. (The one star stands for 0!) (Original) 0 Sterne, dafür dass gute Verkäufer entlassen werden und unfreundliche Verkäufer weiterhin ihr Verkaufsschema dreist durchziehen können. Da geh ich lieber zu Tacco. (Der eine Stern steht für 0!)

Why do people have to follow you every step of the way? The saleswoman downstairs follows you around even if you say you just want to look around. It's really rare to experience something so penetrating. You want to look at some sweaters. After 2 seconds the saleswoman stands there and straightens out the sweater you have in your hand. You really don't feel like going shopping anymore.

Sometimes as a saleswoman you should know when to just take it easy. Rarely have I seen such a pushy, rude employee. What makes it even more difficult is that she was the one who was supposed to be 'in the know'.