Leisure facility is fantastic. Gym staff is a little less aggressive than in the past. 1 hour session reduced to 50minutes. Expect better. The receptionist are very friendly and helpful but need to prioritise people who just want to be admitted over those who are seeking information or advice particularly during the Be Active times. The centre needs to manage repairs(showers, lockers,etc) in a more timely manner.

I was a member at Erdington Leisure Centre. I witnessed acts of violence towards staff and members. I also witnessed someone recording women underneath the cubicle doors. A gentleman was viciously attacked in the sauna and steam room. Due to the above I notified them I would be leaving the gym and gave them a month's notice at reception, I was advised this would be acceptable. I was later notified that because I cancelled my direct debit I had been directed to a debt recovery company instantly with no attempt to contact me Prior

Facilities are good but the swimming lessons were awful. Never the same tutor, always cancelled, never return calls. We went to a different leisure centre for swimming lessons and it was amazing. Really poor if I’m honest. I hope they improve.

All the staff workers are so rude and disrespectful, especially the manager named Fuwad. It seemed like he was lying that he's the manager as his behaviour was so unprofessional and he seemed inexperienced. The female members of staff were also very rude and disrespectful. The place is a total mess and is very unhygienic and unclean. I would advise people to go to a different leisure centre as this place is not worth it.

The place is disgusting with people spitting on the floor in the steam room and and exfoliating in the sauna. Someone was attacked recently and nothing gets done about it. I have emailed cancellations 3 times and haven't had a response which seems to be a common theme looking at the other reviews. Avoid this place .

Managed by Serco now and it show! Been over three weeks and no showers, hot water not working for whatever reason. Front desk staff are abit clueless especially the younger ones, the lads have no idea about the BeActive scheme and which sessions are free for kids when accompanied by adult. The young lady with glasses knows abit more but only abit. The older lady knows her stuff and can teach the younger ones a thing or two. To management if you can be asked to read reviews, take abit more of a role in running the centre.

I've been using this centre for years since it used to be on mason road. I've never experienced such a behaviour and attitude from an individual anywhere. The individual is the manager of the centre as per the staff however he has absolutely no quality of a leader or of a manager. Rather then helping the clients and assist them with the best of his ability (which is missing in him) he blatantly refuses. The most recent experience of mine with him was today when I asked him if he can give me change for a tenner as needed for the vending machine and for the locker but he refused it blatantly whereas the other staff had helped in past by providing change. He absolutely doesn't have the skill to help their customers.

Seems to have gone downhill over the past several years. Debating whether or not it's worth paying for my child to have swimming lessons. The young girl who takes the class seems totally disinterested and disengaged with the kids. She has eyes everywhere but the children she's meant to be teaching and management don't seem to be bothered by it except they'll pass on feedback. Just who on earth is running the show here?! Only hear good things about Wyndley.

Brilliant! My second visit and l really feel positive about the experience looking forward to next week. The instructor is amazing recognizing everyone, and their ailments, she is brilliant.

We’ve only been for the swimming so can only comment on that part of the leisure centre. We’ve had lessons here for our toddler and they thoroughly enjoyed it. We like that they have a walk in pool and it’s separate to the main pool area. The instructors were very friendly. The main pool has plenty of life guards. It’s good peace of mind when taking your kids. We’ve never had any issues with the showers and changing rooms. Lockers are available and plenty of them as well as hair dryers too.

Erdington Leisure Centre offers a decent range of facilities, and the staff is generally friendly. However, the maintenance of equipment and cleanliness could be improved. It's an average experience – not outstanding, but suitable for basic fitness needs.

Got a monthly membership to this place after visiting the pool a couple of times this summer. They have classes like pilates, yoga and aqua aerobic which are fantastic. Their gym is really good and the steam and sauna room is the perfect way to relax after a hard workout. Super clean facilities. All in all, 100 times better than any gym I've been a member of.

Good facilities, nice pools. Lesson ran over so we couldn't get into the small pool for 10 minutes after we were due to, just had to wait by the side. It's hard with a baby. Also, the receptionist didn't seem to know what was going on. Had to show my receipt for her to see my booking, and even then she found it difficult to see. Was a bit disappointing overall.

Lovely staff who are understanding and very helpful. Pool is pretty clean and so are the changing rooms and showers. I haven't used the gym or sauna but the bathroom on that side is lovely and clean too. Would definitely recommend swimming here 😄

Took my child swimming here a few weeks ago and was very disappointed with the staff. My child is autistic and finds loud noises overwhelming, a life guard called Hailey used her whistle to get my child’s attention which caused him to feel really scared. I approached Hailey with my child to advise her that my child is autistic and finds the whistle overwhelming so if she needs to get his attention let me know as I am guiding him in the pool. She was not happy and walked away with a strop, Hailey then went to a lifeguard and imitated what I said right in front of me. She over exaggerated what I said and she rolled her eyes at me. This made myself and my child feel very uncomfortable so we left the pool and I spoke to the supervisor and staff at the front who apologised on her behalf. I made a complaint using the form and still no one has got back to me. The life guard Hailey needs to be trained on understanding what autism and other special needs are and also how to be professional whilst at work! I requested a refund due to us leaving the pool early because of the lifeguard actions but was refused because we started the session. I will not be going there again and I would advise other parents with children who have special needs to look else where.

Steam room not fixed approaching 2 months, made a complaint 10 days ago still no response. Dry sauna not cleaned to good standard despite being told it encounters a deep clean daily

Impressed by pool and facilities. Focused lifeguards. Family and single changing rooms a sauna and steam room too.

The steam room has been out of action for a few months now and yet we customers are still charged full monthly price. How wicked the customers are treated. The lies customers are told that the parts is coming from Germany. Haven't the organizations got spare parts as a back up. If we at home bulb blown we got spares bulbs put away. Why can't the organization thinks this way rather than got the staffs to lied to the paying customers. This is my opinion.

I've been a member since the beginning of the year. Love the access to lots of different classes. Step aerobics is my favourite along with body combat. Lesley is an amazing instructor x

The water is warm - for that I'll always be grateful. And shout out to he really helpful member of staff who got me some discount goggles and free swim!!! The changing area is clean and gere are working hair dryers for my daughter. We did a normal family swim but they also have the splash sessions, where all the floats etc. out. Really like this place.

Great swimming pools and swim coaches. Lacks seating for the large pool but it is a small site. Parking is an issue with people using the loading bays and frequently causing obstructions.

The stem room needs a good clean stinks like a drain, made me unwell (hygiene)🤕, water fountain need the filter changed. sauna is good decor is new and good reception staff are wonderful facilities are good

Sauna/ steam room over capacity, so why the nees to pre-book. Bin overflowing, plaster on the floor in shower room. If sessions are by the hour a cleaner/ staff should clean in between sessions. Never returning disgusting facilities.

The Internet never seems to work and the timings for general swimming during the week and weekends is disappointing. Some of the classes get cancelled or changed to something else last minute. The area to stretch or relax after a work out session is small. Not great for the membership price.

Lovely leisure centre, friendly and helpful staff. Love the dance fit class on a Monday morning. Lost a star rating for no ample car parking.