I stayed at this apartment on the 25th of May. It’s now the 18th of June and I’m yet to receive my damage deposit of £150. They really tried to scam me. I don’t know how many people they might have tried it with but be careful when booking with these guys!!! They claimed I broke one of their lamps but fortunately I took a video before leaving the apartment which shows there was no damage whatsoever. I’m now having to take it up with my bank in order to get my money back. Such a shame as the apartment itself was lovely to stay in.

Never come across a more fraudulent company in my life - and that's having stayed in apartments / hotels / a accommodation across the world in various countries. Demand your deposit on entrance, don't provide a reciept despite requesting one several times in person (empty promises to email it), then tell you it will be handed back on check out....took me almost one month (check in June 8-9), about 50 calls over 3 weeks to various staff and still nothing..."we'll look into it and call you back". Thankfully my bank were able to sort this out - no one should EVER stay here unless you want to lose £150.

Myself and two of my friends stayed here on the 15th of June. Thought we had found a fantastic deal for £135 for city centre right next to where we wanted to go out for the evening. However, the day before I received an invoice for £285. I emailed the company to confirm the extra £150 was a damage deposit and could be paid by cash upon entry. As shocked as we were, we were happy to pay as we would be getting the money back pretty much straight away. On arrival we were asked straight away if the £285 had been paid and was informed this was a card only payment but this would be automatically refunded by the system in 5 working days. We are now on the 5th July with no refund. It’s a shame because the apartment is stunning and really modern with all the extras you’d need. After numerous phone calls with no call backs, my friend has now had to go through her bank. If I had any advice for anyone, DO NOT STAY HERE unless you want to be scammed out of £150. I’d much rather pay more money to stay elsewhere and be confident in a deposit refund. I’d also like to add, Sharon the receptionist will treat you like a child on arrival with rules and regulations. Most patronising woman I’ve ever met.

On arrival they demanded a £150 deposit. The next day they processed the refund and said it would take 3 - 5 days to go back into my account. 3 weeks later the money has still not been refunded. The staff and management say there is nothing they can do and are not willing to try and help resolve the situation.

Really nice apartment to stay in. Clean, fresh and we'll maintained. My partner and I had a reservation on the 12th of December. I was asked to provide a £150 deposit before staying to cover and potential damages etc. This was different, but I could understand where they were coming from. A week after I contacted CH asking where my deposit was. They confirmed the room was clean and the deposit will be processed, but said it can take 5 working days plus. I thought ok, I'll give it a few days and see what happens. A week later approaching Christmas, no deposit. Phoned them again to be told the same thing, it was ok and you'll get your deposit. I let Christmas go thinking the offices would be shut. On the 27th I spoke to someone in accounts. He asks for my card number to track the payment, says the card wasn't recognised and he has to contact sage to find out what was happening. So another 3 days pass and I finally speak to him again after several call with no answer. I'm told the payment was sent to a differently spelled name so it wasn't processed. Now he has my name it will be processed asap, and he tells me to email accounts with my details. No email response from them, this was 4 days ago now, and I have again left voicemails due to no answer. This has ruined what was a very nice and homely stay. I will be taking legal action against CH to have my £150 returned.

Disgusting treatment on arrival, the gentlemen at the front desk had a unwelcoming and unaccomadating attitude and because of this, we were left without a room for the night. Having been left without a room, we had no alternative but to make last minute booking elsewhere. We were issued with a full refund after making an official complaint.

Apartment was nice. HOWEVER, the service provided by Charles Hope was terrible. We were informed there will be parking, once we arrived, we were told it's full. We had to find parking elsewhere and it was expensive. After physically going with the receptionist to put the bin out, we saw the parking spaces were empty. The receptionist informed us that the spaces have been empty for the past few days. We tried contacting Charles Hope regarding this and they did not pick up. It took 4 days for them to pick up and we had to use another phone number. Also, the apartment was really HOT and even after putting the temperature lower, it made no difference. No AC. I would NOT recommend.

Really friendly and welcoming staff here. I was there for a business shoot and didn't have much information on where I need to be so the staff were really helpful in assisting me. The rooms/apartments there are really nice, well decorated I would happily stay there for a extended weekend. Downside to the apartments is the view as they are a bit ahead of time, this area of Birmingham is still being developed so all the views are staring at building sites at the moment but in the future all that will change.