Costa Coffee Drive Thru image

Costa Coffee Drive Thru

Cafe Coffee shop Coffee store

Counter-service coffee chain offering hot drinks, iced coolers, sweet snacks and sandwiches. People often mention coffee, Costa, service, friendly, staff, order, drive, customers, people, drinks,


Address

60 Calthorpe Rd, Birmingham B15 1TH, United Kingdom

Contact

+44 121 454 7901

Price rating

$$ $$

Rating on Google Maps

4.20 (890 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 7 AM to 7 PM
  • Thursday: 7 AM to 7 PM
  • Friday: 7 AM to 7 PM
  • Saturday: 7 AM to 7 PM
  • Sunday: 9 AM to 5 PM
  • Monday: 7 AM to 7 PM
  • Tuesday: 7 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: coffee (12) Costa (9) service (9) friendly (9) staff (8) order (8) drive (7) customers (6) people (6) drinks (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Ke Ke R. 4 years ago on Google
    This drive thru Costa is a great little gem of a coffee shop, it’s conveniently located at the five ways roundabout In Birmingham. The drive through approximately 7 - 12 minutes as it is relatively small only serving 8 cars at at time. There are parking spaces with 3 hour limit I do not believe you have to pay for parking (I do advise that you check upon entry). Inside of the café was relativity welcoming. The staff where bustling about completing orders but no attention was given to the vacant tables that still had the residue of the last customers present and chairs that where covered in crumbs and juices. It’s a little pricey for a herbal tea as one Jasmin’s and Green Tea Pot was £2.10 when it’s just a tea bag and hot water which is free of requested. As you walk in you see several tables to be seated and the cold fridge for toasties and sandwiches some fresh fruit too. You can buy Costa merch as well like flasks and cups. To the back of the cafè there is two cute meeting room type seating areas where you can really enjoy the peace and quite and maybe do some group meetings in peace with a nice coffee. It’s convenient as it’s is on the door step of a well known hotel and the edge of five ways.
    4 people found this review helpful 👍

  • 1/5 Hamza A. 1 year ago on Google
    0* if I could!!! Absolutely ridiculous! Seeing as some people need a refreshers course on how to communicate with customers with respect and manners, by all means here we go. Walked in to get a drink on the go and RANDOMLY a tall chubby caucasian accused me to be a 'threat' I have ordered a medium sized hot chocolate by which I did get with a cheeky reply of 'if you going to be a threat don't come back' I have asked for his name not ONCE not TWICE but THREE times, but he walked off! Accusing customers is highly unprofessional especially if you are at the FRONT REPRESENTING THE SHOP.
    3 people found this review helpful 👍

  • 3/5 Jess B. 1 year ago on Google
    For convenient reasons one of my go to costas compared to harborne as parking is easier, I also find the staff straight forward and nice but I try to walk in to shop and do my order in as I’ve noticed pesky errors when ordering at drive thru like not adding in syrup ,wrong size or plain warm milk for hot chocolate. For trust reasons I enjoy watching my order being made but that is a testament to my experiences with fast food chains as a whole. If it wasn’t for the occasional errors I would have put 5*.
    1 person found this review helpful 👍

  • 1/5 Paul M. 1 year ago on Google
    Went through the drive thru today at 3:15 and asked for a sugar free caramel latte. Turned up at the window and heard the manager make a comment to the girl making the drinks about speed and being quicker. Took my drink and drove off. Five mins in, tasted my drink and it was a hot chocolate to which I'm severely allergic too. More care is definitely needed to ensure the correct drinks are handed out. Nobody is going to drive back after driving for five mins to get what they ordered not should anybody be out in danger because of a lack of duty if care to the customers
    1 person found this review helpful 👍

  • 5/5 K S. 1 year ago on Google
    Had the best customer service today by a lady with the curly hair! She was amazing love this costa friendly quick service . There is a tall Asian worker there too is also super friendly and this is my go to costa because of the friendly staff. V happy !
    1 person found this review helpful 👍

  • 2/5 Lubomir A. 3 years ago on Google
    Worst Costa experience! I am trying to avoid this particular place as staff never curtesy and polite, but rude and mechanical in a way, so you never feeling welcome. They shouldn’t work in hospitality if not enjoying been part of it, simple as that!!! Went this morning for coffee and breakfast as there are not many places open Sunday early morning so I have to go there. Waited few minutes until get recognised from the guy working and serving drinks and food behind the till without wearing a face covering or a mask??? ...who was chatting with a girl avoiding other customers that coming in... Definitely Overpriced for the hole “experience”. Management should consider of taking some actions in regards to: COVID-19 regulations, customer service, general manners and whole experience
    1 person found this review helpful 👍

  • 5/5 Jade S. 1 year ago on Google
    Had a dilemma of ordering via the app and it being sent to the wrong costa, the staff in today were kind enough to resolve the issue and make my order with haste. Will be returning for sure!!
    1 person found this review helpful 👍

  • 5/5 Zarina P. 2 years ago on Google
    Lovely view, would recommend.
    1 person found this review helpful 👍

  • 5/5 Sadia 5 years ago on Google
    My favourite coffee break place. This is a much busier bustling Costa branch in comparison to others. And a bit more noisier with the additional drive-thru however their service is very fast.
    1 person found this review helpful 👍

  • 3/5 William R. 11 months ago on Google
    It's a lovely building and it's a decent option if you need parking. Staff vary from lovely to surly but usually get your order right. Coffee is meh but then it's a Costa. The place itself is usually grotty with a lot of uncleared tables. There's outdoor seating though which is nice, even if it is surrounded by the drive through lane.

  • 1/5 Kishore M. 7 months ago on Google
    Some of the staff here are really terrible they never smile or ask what you need completely they just go on with completing the order for name sake and the frappe was terrible with only crushed ice and no taste in it the same frappe in other costa are really good with the right proportion and consistency

  • 5/5 A S. 8 months ago on Google
    Very polite and professional staff, nice unusual coffee shop layout with lots of different rooms and levels. Drinks were well made and hot. Panini's and toasties were piping hot!

  • 5/5 Rajitha A. 10 months ago on Google
    Using a shot of coffee with milk is the most popular option in both the US and UK, with polls suggesting that lattes are the most-ordered drinks in coffee shops on both sides of the pond. Additionally to this, many people add a splash of milk to their coffee in the same way as they will for tea, achieving a similar if less pronounced effect as cream - essentially, smoothing out the intense coffee flavours. Coffees such as lattes, cappuccinos and flat whites are made mostly from milk, and result in a drink that tends to feel more sumptuous, smooth and mild than black coffee. Life is all about evolution. What looks like a mistake to others has been a milestone in my life. Even if people have betrayed me, even if my heart was broken, even if people misunderstood or judged me, I have learned from these incidents. We are human and we make mistakes, but learning from them is what makes the difference. Amisha Patel Copyright Management System would not work. Rather, the diverse nature of the publishing industry demanded multiple solutions to copyright management that encompassed a combination of business approaches, legal infrastructure, and technological solutions. Representing different products and markets, formed its own task force of senior publishers. Each group was tasked with identifying the key features any technology system would have to have for their type of business. During the last quarter of 1995, the Professional and Scholarly Publishing Division, the Higher Education Division, the Trade Division and the School Publishing Division began to discuss the possibility of commercial use of the network environment. Each developed a sample type of product or service and a contemplated market. They then prepared for meetings with technology vendors to discuss how those vendors could meet their needs.

  • 5/5 Laura C. 10 months ago on Google
    I’m not local and here for a meeting. The service was amazing. Really friendly and helpful, the guy who served me was super friendly and I felt really welcome. This team is an asset to your company. Well done all

  • 5/5 Gurjit Dusanj Estate A. 10 months ago on Google
    Service is very friendly and approachable here. The atmosphere is calmer than most cafes and most importantly the coffee hits the spot! My go to: an iced oat latte with sugar free syrup! If you're about in the City Centre then be sure to drive thru and grab a Costa coffee!

  • 5/5 Courtney S. 10 months ago on Google
    Came to costa to get some drinks with my friend, Tony was amazing, gave us the time to choose our order and was very friendly. He is so patient and kind!

  • 2/5 jjay h. 11 months ago on Google
    Drinks and food are fine but just a bit of feedback. The seating feels really outdated compared to competitors like Starbucks. The bulky chairs often feel boxed in. Also the bathroom is a complete state, no soap, water on the floor and dusty. Would be best to have a more “handsfree” flush too and a lid for the seat so the flush doesn’t spread everywhere.

  • 5/5 lee j. 1 year ago on Google
    Had to leave this review as people only tend to review when unhappy, major busy at work today as Good Friday, drove straight past the order point unwittingly got to the window and ordered my drinks, the black guy serving smiled and said you forgot to order didn't you? I was mortified! He says no worries I'll sort it and even set me up on the App. This guy is what customer service is all about if there were more people like him the world would run silky smooth, an absolute pleasure and so polite, I just wish I'd of got his name, will find it next time and give him a shout out, well done Costa 5* 👍

  • 4/5 Quanderhorn 1 year ago on Google
    Pretty much like any other Costa. I didn't see much in the way of drive-through customers, though.

  • 5/5 Samuel Annobil (iSay A. 1 year ago on Google
    It was great. There are various seating areas for meetings or studies 📚. Great customer service. And quick delivery of orders.

  • 5/5 Arfan T. 1 year ago on Google
    come regularly on a Monday and Tuesday evenings. For a cortado that hits the spot!!! Secondly the friendly service from the staff especially Tony and Imaan!! keep up the good work!!

  • 5/5 Elliott B. 1 year ago on Google
    Refurbished building with extension. Cosy in both sides. Near the bus stops from Harborne, Moseley and Edgbaston. Close to the cinemas and Broad Street. Was closed for a period in 2022 before reopening. Doesn't look too different inside.

  • 1/5 Aaron J. 1 year ago on Google
    4 times I have now tried to stop and been unable to park so have given up. Couldn't give more than one star as haven't been able to get out of car and into shop

  • 3/5 abdullah h. 1 year ago on Google
    :) the raspberry something something cake was yummy but alas the temperature setting was a bit on the toasty side

  • 4/5 Bellocks1 1 year ago on Google
    Charming location for a Costa. Somehow surrounded by busyness but manages to be a little bit of quiet (mostly). Staff are usually busy but friendly. Space can be a little cramped inside but if it's a nice day the outside is spacious.


Call +44 121 454 7901 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Drive-through
    • ✓️ Outdoor seating

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