The receptionists are too rude. Like seriously who gives attitude towards patients that are here for help because they're unwell?! They're meant to be professionals but I was disgusted at the rudeness of the customer service provided by these receptionists. As someone who works in customer service myself and understand the requirements needed to provide a high level of customer care, I was not impressed at all. A HOSPITAL of all places is where you would expect to receive compassion and understanding. This was definitely not the case!!

I used to stay up all night working for a long time, and then one day, I started to experience irregular, rapid heart beats at night, dizziness and pain of blood vessels in hand, with also tingling pains in my chest. So, I was referred to the hospital for an ECG, when the ECG results came back, (the doctor/nurse) said my report showed that my heart was fine. At the same time, she questioned why I felt pain and did not take Paracetamol. She sneered at me and said you should know that this is not a heart problem, but a muscle pain, you should take Paracetamol directly when you have the pains and do not listen to GP's advice to come here. I felt her disdain for me, but I'm not a doctor. How do I diagnose myself? I just talked to my GP about the symptoms I was experiencing, then he sent me for a diagnosis. During that time, I was under great pressure to study, but I still took time to go to the hospital because I'm worried that my health. I was afraid of using paracetamol to mask chest pain and other problems without knowing what was happening. I didn't expect that the staff could be so unprofessional and talk so irresponsibly.

Words fail to describe how appalling the level of service is from this hospital. My dad had a stroke and we were told to take him to city hospital and as soon as we reached there we were told to queue outside due to covid. When we eventually got inside we were told by a nurse who looked unsympathetic to say the least that there were no beds and “they can’t do anything!” This was a very upsetting and traumatic experience for my dad, my mum and myself. The service here is terrible.

Been here a few times unfortunately over the past couple of months. I can say the treatment I have received has been outstanding. Helen the A&E nurse is genuinely so lovely she made me feel at ease the whole time I was there. I came in with respiratory problems was was seen near enough straight away and the waiting time, scans and my diagnosis was all very fast. Also all of the staff on D25 are so welcoming and attentive. Fatima is so caring alongside all of the other gynae staff

If I could leave no star I would! This is the worst hospital I’ve ever been to in my whole entire life! Hospital? More like back street morgue! These people do not give a heck about your health l. My friend was in the worst pain ever and they sent her away! She obviously needed medical help and they were laughing at her like witches! I can’t believe this hospital is still running up! I have every right to believe these people have a race motive! If I could sue I would! If you love life and health! Please for the love of God stay away and go to another hospital. I rest my case !

Some nurses were helpful but I sustained a knee injury and was holding in a wee for 7 hours and was unable to physically go to the toilet, I asked a few times for a bed pan and after finally receiving it I was told I was being "demanding" by a nurse.... I was holding in the pee for a long time so as to not inconvenience anyone only to be told I was being demanding. After complaining to the sister nurse she had no sympathy and no concern and agreed that I was being difficult ?? Previously said nurse was sitting around on her phone when co workers were busy doing other things too honestly have never experienced such rudeness at this hospital

Terrible experience. No empathy or compassion during a difficult time.left me in a waiting room for over an hour with no updates. When I asked for advice she didn't help. I ended up getting help through a different hospital, 111 and private charity. Only good thing was the sonographer and assistant , I would give her 5 stars.

Great facilities from start to end. At the Enterance the security guard checks your appointment letter. Then guides you where to go. After entering your hands are sanitised and you are givin a new face mask. You have to wear one even if you are wearing your own. Then you go to a self check in counter and mark your attendance through the bar code on apt letter and few details about yourself. Then you are guided by the staff to concerned department. You wait in the waiting area for your turn. Chairs in waiting area are kept 2 meters apart. First a nurse takes you to check temprature and height and BP etc. Later you are called to be checked by Doctor. Throughout guidance and SOPs strictly followed. Well done Recently i went for a walk in covid vaccine. The building is easy to find and has no direction from the main hospital entrance and i had to walk here and there to reach it. Anyway, one i got there it was all great. From start to end every single step was guided and explained properly and i was given my Jab with full prior and post instructions. The finding part was only diffucult so the pictures i have added are for the covid jab walk in center. Was open toll 6pm on Saturday, thts the best part. In short, you go on the back of the main hospital entrance building and walk straight towards the car parks. Cross both car parks and you will see a new building Constitution, cross that building and you will see the signs following the area. The picture with green and yellow bins is the place for Jabs.

I feel obliged to give a 5-star review to City Hospital and especially to the maternity section because the negative reviews we can read on Google are unfair to the extent of my personal experience. When our local GP announced to my wife that she would be monitored at City Hospital and that she would give birth there, both of us were depressed. This was because we were negatively biased by reviews on the Internet. After several unsuccessful attempts to change hospital, my wife and I decided to bite the bullet and proceed with City Hospital. And I'm glad we did. From the monitoring sessions up to the delivery, the midwives and doctors have been immensely kind and supportive to me and my wife. My wife gave birth on March 5th, 2022. Clearly, they met and even exceeded our expectations in many different ways. So, I'd like to take this opportunity to thank all the maternity staff of City Hospital. You did a wonderful job, and this was very much appreciated.

After attending the surgical day unit today I can honestly say from the time I arrived to the time I left I couldn't have had better treatment. All the staff were lovely and caring my comfort and well being was important to them. Wonderful people

Came in with a face injury on the ambulance and was seen very quickly. Staff were efficient and very caring. They stitched my face very well and were very thorough. I was very impressed with everything and considering the bad press the a and e services get I was so pleased and surprised. They did a fantastic job and all staff really wonderful.

Terrible service. Only some staff are good, otherwise there are extremely rude staff as well as young staff which are inexperienced. I was pregnant and had a c section. Obviously after I give birth, they have me a plaster on my stitch but they took it off on the first day I gave birth instead of the usual 5 days. My plaster IS meant to be taken off after 5 days. Not only this, they took my plaster off before showering. This has caused me severe infection and stomach swelling. Obviously even though the midwives supposedly have years of experience they don’t know basic knowledge that water can infect cuts? Let alone on the first day I gave birth with no plaster and fresh stitches? Even my daughter who goes to school knows this. My experience here was absolutely horrible and a disgrace. I wouldn’t recommend ANY pregnant women going here. Hopefully in the future, this problem will be fixed otherwise this hospital will be garbage forever.

I went in to check my knee as was painful for couple of days and couldn’t see improvements. Was seen straight away by Nick who was very friendly and helpful taking me to the X-ray and seeing me as soon as done with the X-ray. Was really good at explaining me what it was and what to do to feel better! Also referred me to a specialist to reassured me that I should be fine. Thanks again and appreciate your help!

Went to the A&E walk in yesterday. Was seen within the hour by Triage and out straight into a bed because my heart rate was so high and wouldn’t drop. Staff were very efficient and friendly, did all the necessary tests, struggled to take blood because my veins don’t like to come to the surface, but they still persevered. From start to finish I was there for around 6 hours.

Have you seen hospitals in horror movies where the Zombie apocalypse. Well that's what you see in the Emergency part of this hospital. Everything is falling apart. Nurses are loud and unattentive. Sits had massive tears on the cushions like they've just admitted a wolverine a whole mess of an Emergency room. I asked for a blanket and there was two lumps of dried up something still sticking to it. I asked for an other one and it had two massive dried blood stains. All and all was not a good experience.

Hospital staff don't want to help you at all Came here with my wife because she's pregnant and she's bleeding and we been waiting here for 4 hours and still didn't even checked her out. I understand that there patience that probably need help earlier but I think 4 hour just to see her is a bit too much The hospital is huge but it seems like they have only 10 doctors on site

Excellent hospital. Excellent A&E dept but can get busy at times. Plenty of parking if visiting and price is ok to. Outlets selling food and hot and cold drinks. Great bus links and tram just a few streets away to city centre or into black country towns.

Signage wasn't brilliant and I ended up in a different building rather than the department needed. Staff were helpful and guided me. During tests staff were reassuring and explained process.

I accompanied my daughter to city hospital. It was as if I was watching a comical drama. A& E was in undated with patients. There were more police on the floor babysitting man babies who cant be -have themselves, all at the cost of the taxpayers. Kick them into booth camp or the army. The handful of nurses, Doctors and care staff working so diligently in trying to do their best in caring. I saw one nurse still eating her lunch while's taking a patient to the toilet. Six ambulances on the fore court with patients on board waiting to be seen. For those reading this, please go easy on these dedicated staff, they are doing their best working in a hospital that is literally fragmented. The NHS is Dead.

I came here to the A&E department after being dismissed several times by another hospital. I came in with severe back & abdomen pain and was seen promptly by the triage nurse. Everyone was so friendly and lovely and genuinely cared (unlike the other hospital). After being told by another doctor at the other hospital that there was absolutely nothing wrong with my kidneys & refusing me a scan and just sending me home with morphine, I came back to this hospital as I was sure there was something wrong and was given a scan straight away. Low & behold it came back with 6 kidney stones and I was referred by a lovely doctor to the stone clinic at their sister hospital Sandwell. I am just so thankful to this hospital for actually listening to me and genuinely caring. Now I finally have answers and am on the waiting list for treatment. Thank you so so much City Hospital! 😊

Very poor staff memebers who do not know how to care for their patients properly and they only for a raise of money . Also they leave you waiting for hours and hours instead of actually treating their patients . Talk about leave someone on their death bed and yet these people call them self nurses . I do not recommend going to a this hospital at all if you need medical help

Visiting the A/E Eye clinic with my wife who had been sent by her doctor. Though there was a queue at the reception she was dealt with quite quickly before going on to see a triage nurse before being passed on for further observation. Given the number of people waiting to be seen and that it was Bank Holiday Monday, waiting time and dismissal totaled five hours. The only complaint was the offhand attitude of the doctor who attended to my wife .!!!

Great vaccine team here! I was very scared so they reassured me and the vaccine was pretty much painless. Good work.

I have my rhinoplasty surgery done today, all the staff at adult surgical 1 are amazing and looked after me. Especially Nurse Stephanie Williams who absolutely incredible. Looked after me post surgery, an incredible human being. Thank you soo much for everything you did💫🙏

Provided lots of support when my mother was taken ill a few weeks ago, ward was very hygienically clean. Nurses provided us with regular update. Our NHS is invaluable and we must remember to look after them as they have looked after us bas our loved ones.

Have never had a bad experience at city. From dog bitten back sides to giving birth to both of my children here. Nurses and Drs are always ran off their feet and always give as much care and concern as they can. My children when having to go to children's A&E are always treated fantastically too!

I’d give it zero stars if I could! I can NEVER EVER expected this “care” from here… My mom (73 years of age and BED BOUND!) was taken to this joke of a hospital yesterday (30/07/2023) and was later discharged back home with a follow up appointment at a later date. The discharge team did not alert me as her NOK or the carers that she had been discharged so consequently my poor mother was lying in bed for almost 24 hrs in her house with NO FOOD, OR NO PHONE TO CALL ANYONE because the dopey patient transport left her bags the otherside of the room!! A TOTAL NEGLECT OF HER CARE NEEDS AND HER AGE! utterly disgraceful…. If this is patient care then I’ll be glad when the NHS is privatised because then we may get good care!

Was so glad to go home. Was advised to go as people were getting so concerned I was becoming too ill. The nurses, x-ray department, porters, CT are lovely, fantastic beside manners, can't fault them, like your best friend, very patient, encouraged to ask questions if any concerns, if you feel something is not right get it checked out no matter what. The doctor had such a poor bedside manner, was told off and called a liar in ear view of the ward, no info was passed to me about what was wrong until I went to the hospital, although it wasn't what they presumed it was still a huge problem. I hate writing bad reviews but after a short stay in hospital was complained at and had to put my foot down with 3 there. Left with a new problem. Now on strong anti biotics for a bad skin infection.

Very lazy staff. Poor service. My friend went in needed medical attention and was told to wait a time when it was such an easy fix. Do better people rely on you.

For the nurses on D17. You looked after my mom Christina who passed during the early hours on the 29th April. I'm sorry that I can't remember your names, but I wanted you to know my mom always praised you and was thankful for your help, care, chats and patience.

Will recommend the children emergency 1000 times ☺️☺️staffs are friendly and you will not wait too long.thanks soo much

Took mother in law who is 86 yrs old and not very steady on her feet to this hospital for an appointment in Sheldon block, which we found with great difficulty. No signage to direct you to the parking area or to where Sheldon block is, we had to walk a fair way over rough ground this needs addressing asap please

This hospital doesn't even answer phone calls anymore. I've called main reception and the woman didn't want to even talk to me, like didn't want to even say hello or ask for NHS number, nothing..eventually said I don't know and put me on hold and then cut the line. I've tried cAlling 3 times , every time they cut the phone call and no one bothered to answer. Who do you employ there? This is horrendous!

The children's hospital is fantastic. The care that my children have received in the A&E department has always been amazing. The children have always been seen too quickly when attending. I wouldn't take them anywhere else

I'm giving 3 stars because some staff are amazing and some not. We were in the maternity department and some of the midwifes think they own the place. Some of them show no interest whatsoever and you can clearly see by their faces that they do not care or want to even work there. Re-training is highly needed for the following to individuals- Charlene and Pam. There is also a midwife/shift co-ordinator in the reception, young, wears eye lashes that has a serious attitude problem. The rest of them are good. Tbh it's predominantly the black women with the most careless attitude and really do not want to be there. I'm just stating my experience which is the obvious when you visit there. Hopefully you won't!

On Tuesday, I waited in a&e after being inappropriately triaged by a&e receptionists when I called 999 and said I am on my way after a head trauma. The consultant was grumpy and could not care at all than about NHS costs and saying to go private for a full MOT when I asked for the bare minimum. It stunk so badly in the toilets. I’m someone who hates needles and hospitals. The staff especially reception need to be adequately trained. I had to fight with the hospital for my full records, I asked daily and was denied this and told they have till 19th Dec. I said with a head injury, you want me to wait a month for my medical records. The consultant wrote false clinical notes and did not do the measurements she claimed to do. The HCA, Jenny was ever so lovely and kept me calm. It’s stressful going to A&E, but this was by far my worst treatment I had by the NHS. Jenny was the only one who truly understood me, and Amy - one of the lovely staff members who helped triage me. The nurses were just trying to do their jobs. The consultant couldn’t care less if my arm was hanging off, she definitely wasn’t showing signs of equality and being attentive towards diversity. Her lack of empathy and communication puts questions into her practice truthfully.

An absolute joke. 11 month old daughter waited 4 hours to see a doctor with temperature of 39.4 at the paediatrics emergency department and we were told that children are not a priority unless it’s an emergency. I’m pretty sure being on the brink of a seizure is an emergency. Nurse did not adhere to infection control when taking observations. Looked at me like I shouldn’t have been there, no compassion whatsoever.

Avoid this hospital at all costs. My fiance went here and we was told a 6 hour wait in A and E times they got his name wrong I his tag so they couldn't at first locate him on the system previous mediacaal notes . The wait went up to 8 hours than 10 hours. We was there 14 hours on total. The toilets are disgusting. There was sick on the waiting room floor I reported it at 9 . No one cleaned it until 8am . Staff only called patients once in the waiting area if you miss your name you have to knock the door and staff were rude about it.yet down the bottom of the corridor you just cant hear what name was called . My fiance had to wait for a ct scan but the stupid nurse injected the dye wrong so it would of gone into a muscle not the vein. The staff dont have a clue what the are doing its disgraceful . He had to have it redone and wait hour's for one. His still waiting now. They haven't given him his medication and had to wait from 9am. It's now 8pm . Its not on. One staff was very rude to me when I walked Into the room said so who are you . I said I'm my fiances care giver and his partner but she went oh who do you work for? Meaning company I said I don't I work as a live in care giver and she said rudely so what do you do. I told her and she went oh . instead of saying aww how nice yer she was very nice to everyone else entering the room why?I was polite to her.

Currently here to visit the children's emergency care unit with my 5 month old daughter. We have been here for almost 3 hours even though they state the wait time is only 2 hours and they don't seem to prioritise patients in order of age at all. They also enforce a one parent per child rule even though there is plenty of space so I'm having to wait out in the corridor which absolutely reeks of urine, with nowhere to sit because homeless and drunk people are laying across all of the chairs - I can understand enforcing this rule when it's busy but not when there are plenty of seats available within the CECU.

Months trying to get an appointment for a potentially serious dermatological issue. An hour before my appointment they sent me a poorly presented text telling me it was cancelled because the doctor hadn’t turned up. This is midweek at 9am, I had booked time off work and queued in traffic for no reason and I’m now back to square one.

Staff are absolutely a joke! How can they be laughing when I told her my mother might be having a stroke which a walk in doctor has told us! Reception staff just start bursting out laughing it’s impossible! I didn’t know your reception staff are trained medics! Absolutely vile staff wouldn’t allow me to go in with my mother! Absolutely useless send a letter for a scan 6 months later!!! Til today she is sick what have you done apart from mishandling my mother at ur facility, even the nurses don’t know how to take blood sample from ur upper arm, all patient blood drawn from the veins on ur hand! Every bloody patient every race has a plaster on their hand! Why are the nurses so rude and the doctors! I have never in my life seen a hospital like this! I can’t believe the nurses and staff you have there! I will report you to health commission! You should be shut down! This isn’t a hospital is a zoo circus!

The staff on ward D25 where kind professional and very caring from the domestic staff to the nurses , the wonderful anesetic guys and surgeons and everyone in between. Excellent care at this hospital from the initial consultation until i was discharged. The Gynaecological team could not have been any better. The ward was spotlessly clean also.

Terrible staff!! Would not recommend going to this hospital. Teenage nurses who are inexperienced. Leaving u for hours just saying the same things over and over again. Didn't treat my dad very well he had all sorts of infections just left him to get worser they shipped him of out of this hospital and then he was blue lighted to another hospital WHAT A ABSOLUTE JOKE!! ( would not recommend )!

Mri machine has been broken for 6 months and they will not fix it. Hospital itself needs a deep clean. Not sanitary at all. Felt disgusting when sitting on the chairs in waiting area. Council needs to get on this ASAP. No issues with the staff though. Very friendly and caring.

for the first time in the hospital, I was well received. They responded to my requests. I had to wait my turn which is normal and I even found that it was quite fast in my case I think I've come across a good team.

My Auntie was taken into City Hospital suffering with chest pains. The doctors and nurses here are exceptional. My Auntie was looked after so well and with such kindness and compassion. Every member of staff from car park assistant to doctor was so helpful.

Came to City hospital after a referral from my dentist. The staff in oral surgery department were very friendly, professional and caring. Clean and relaxed environment that helped the procedure go smoothly. Many thanks

I'm a healthy and fit 37 yr old who has had numerous visits here over the past few decades mainly due to sporting incidents or really Ill times eg. Gastroenteritis, glandular fever etc. I have always been very well looked after and genuinely think waiting times have improved since I was a child. Tonight was for a potential nose break to which Kirsty from the EMT had helped me with. She was professional, friendly and caring while treating me and checking over any other potential I juries to the head with the impact I suffered to the nose. So this is a big thumbs up for always looking after me well City Road Hospital. Your efforts are sincerely appreciated

I had treatment at the Breast clinic. It was superb and I couldn't have asked for more. I was very worried about treatment but I need not have been. I was treated with respect, professionalism and huge amounts of kindness. I couldn't have been treated better.

The staff is good and caring. You have to be cooperative with the security staff. Only one patient is allowed to enter the Hospital (1 relative with under 16 child). The worst thing is that you have to wait in queue for Triag and Registration + extra 4 to 8 hours to see a doctor. It is just because of too many patients everyday

My niece has her second child at City Hospital and reported that her care was wonderful, with really supportive, kind staff across the board. Thank you so much for your loving care City and Sandwell team! ❤️