A great place to visit. Excellent gym facilities with friendly staff and a relaxed atmosphere. The swimming pool is good but gets a little overcrowded at times. They have a little cafe to enjoy a hot drink or a light meal after some hard work. The current gym attended is both knowledgeable and always keen to offer help.

It really has lot of potential but let down by the management team , swimming is big earner for this leisure center but need to focus A) Staff is very good but lack support from the management. B) Weekends are busy but front staff sometimes 1 or 2 people to answer questions and charge people for swimming . You need to deploy managers on weekend so that they understand the situation.( look at the line ) C) Hire more staff people are coming out , do job fair get your council involved .

Visited for the baby pool and was told the temperature is 30.2, I found this to be quite cold considering the temperature should be between 30 - 32, so definitely on the colder side. I attempted to take a video of my little one and her dad as her 1st time at the pool and was told no phones, whilst I totally understand and respect the rule, I find it somewhat pathetic, the reception area looks directly into the pool, and the people in reception could easily video or take photos of people in the pool, same as from the changing room due to windows in the changing room looking through to the pool. So who knows who's watching and potentially taking images.

I’ve been a member at Stechford Leisure Centre for the last 14 years. During this time I’ve taken part in gym workouts, swimming, exercise classes, and loved every one. The community of members are welcoming and the staff are excellent. Since moving to the new facility just over four years ago, the centre has gone from strength to strength. There is honestly no better place to get fit with hard working motivated people.

Booked in today for a WOMEN ONLY SWIM SESSION to go in and find that there are MALE lifeguards over watching the females swim. As a Muslim this is a horrible situation to be in as I would obviously not be fully covered. Why would you promote a female ONLY swim session to then place a male lifeguard. I then went to reception to ask about this and apparently interrupting their gossip session, to only get a blunt reply where the receptionist told me it always changes and they wouldn’t know if it’s a male or female lifeguard until the day. It is not that hard to just put a female lifeguard for the 1 hour sessions that happen twice a week, how hard can that be???Spaces go very quickly when booking so would need to book online a day before, but then you wouldn’t know if it’s a male lifeguard or not!! This doesn’t make sense whatsoever and should definitely be changed as the majority of the women in these sessions are from a Muslim background. So disappointed as I had to leave and paid for nothing with no refund. Definitely would not recommend to any practicing Muslims at all.

The leisure centre itself was gorgeous! So clean, really friendly staff and parking! A wonderful staff member called Mandy was so friendly, amazing customer care skills and genuinely loved her job. She showed us around. I'm in love. Me and hubby will join the membership tomorrow.

Good place to go if you wanna get fit or just keep busy 1 problem is that the staff do sometimes say different things which can confuse people However Mandy and Josh are amazing people who are always willing to help you no matter what and always have a smile on their face always do their best to help and are very nice people

1. Does not make sense to do swimming lessons during a swim session already going on. The pool is not big enough to close off 1/4 of the swimming pool and ask swimmers to move onto the other lanes whilst they are using the space they have paid for. There are only two lanes after this and half of the main pool is full of people standing around not allowing much room for people who can swim the whole length of the pool. 2. The reception staff need to figure out a quicker routine to allow people who have booked a session through - you’re having to wait a long line to get through for your booked session whilst waiting in the queue for people either paying for a session/making enquiries and it cuts your hour session even shorter and then having life guards asking you to leave the pool 5 minutes before the end time. Maybe figure out a better routine, seems very unorganised Thanks

Really poor experience with the swimming instructors for my 3 year olds first swimming lesson. Really awful attitudes. Didn't support him and left him on the side in tears. Didn't even attempt to introduce themselves to him and wouldn't let me help. When he finally got interested and dipped his feet in at the end of the scheduled lesson, was very bluntly told the lessons over and he needs to leave. Wouldn't recommend.

Had to cancel my booking because of my youngest was sick. I called up the day before and Stephen (manager) advise it would be fine to come today and not have to go through the refund and rebook process. Got the baths and he honoured this. My and the girls had a great swim. Much better with a less people. Prepare for a slight wait for showers after you swim. You get 1 hour per session and reasonably prices. Family ticket especially. Glad to see it open again. 🙌

They refresh the whole Leisure centre, nice swimming area, good gym and great sports hall for all your indoor needs.

Needs new management as the attitude of current manager is awful especially considering its leisure centre where kids come to enjoy themselves. After my terrible experience I will never be using this facility again thanks to Mr Judi well done for being abusive to me in front of my kids you shouldn't be working in a place where you may have to talk to people if it was up to me you would be getting sacked.

Shocking customer service by the bloke at reception with light brown hair!! Absolutely fuming, walked into reception only to ask about a swimming session. The lady behind me was insistent on ordering a coffee (despite waiting in the wrong area to be served) let it slide and said it was fine for her to be served. However, the bloke who served her then started having a chat with someone he must’ve known, again let it slide and waited to be served only to my absolute disbelief did he then serve another person who walked up to the coffee area! Meanwhile a que is building in the right area of the reception.I patiently waited till he was done. Was grateful when he finally walked towards the desk area thinking I’d now be served, nope! I got completely ignored and the lady behind me was served! he obviously knew her as he was asking how she was getting on at the gym. Had to wait for his colleague to eventually serve me. I’m an easy going person if I just get some acknowledgment, an explanation or even ‘I’m sorry for the wait’, would’ve made a world of difference!

I am a full member of stechford leisure centre however these issues must be addressed. Today is Sunday 14th August 2022 . Firstly note that for swimming there is no booking system so it is always first come first serve however if you look online the timings are allocated to each session. The staff that are on clearly do not abide by this and allow people to stay over the allocated times which causes disappointment to others just like myself and daughter. We arrived at 12 and got turned away saying they were fully booked for the whole day which is hard to believe considering the gym is now open until 5pm. Serco you need to get your act together seriously as well as your staff to clear the pools every hour and restart as per session. I am furious in the approach of staff who told me this information however i haven’t got time for a jobs worth! If I find any more issues I will cancel my contract and that is that.

My daughter has taken swimming classes here and although i have communicated several times with the team via email and face to face I have been given no information on her progression. Nor any access to the online system after several requests. I then froze her account over winter as she was severely unwell but was still charged for 6 weeks of classes that she did not attend and any time you call they dont answer. They dont reply to emails. The staff and communication is abysmal and its such a shame.

Love the classes ran by Lucy, fab instructor. Staff are always helpful and friendly. A big shout out to Josh, Ellie & Mike who took the time to help me with my gym membership options the other night & explain what option was best for me. Very much appreciated :)

My child was attending almost 6months for the swimming lessons, however,there is no much improvement for her swimming skill since the instructors are lazy and not even bothering to assist the child during the 30min of the lesson. My child got frustrated when she almost dive and I cancelled the membership today. I couldn’t recommend anyone since we couldn’t get any support and encouragement from the management at that moment.

I have not visited this centre since before the renovation, wow the team who did the refit did amazing work it’s no longer dark and dingy but now when you walk in it feels clean, I have used the pools and the gym and my little sister even goes to swim class here, it feels like the management have had a renovation also the atmosphere is so much better and all the staff I came into contact with are polite and professional. One of the swim teachers that help my sister Jessica always goes above and beyond to make sure she has what she needs always comes home excited to tell me about her lesson! Well done on a good job with this place!! I will definitely be returning

Awsome! I've been there many times, every type of gym equipment is to be found there, air conditionined and hygienic, great community as well. You get working and people usually don't stare you down, everybody minds they're own self, so it's a great gym to go to, but not to get to, as it's quite far from were I live It's downsides are it's distance from home, and it's opening times which are limited to 10pm. Other than that it's an excellent gym to go to.

It's great gym with swimming pool and other value added services. Plenty of parking . However the accessories sold especially for swimming here seem very expensive as compared to market.

My daughter has swimming lessons here. No complaints except for the fact that only three showers are working. The phones are NEVER answered no matter what time of the day you call so you have to drive up there to speak to someone. No one checks the voice messages as I’ve never received a call back. They clearly don’t care as they don’t respond to these reviews either. I’m already looking elsewhere for a better experience

I came here on Thursday 5th August 2021, I called up and asked if I can come for swim without having membership and the customer assistant was really friendly and said I can come today 8pm till 9pm, when I arrived the staff were really friendly helpful and supportive, the lifeguards were happy smiling friendly people , and as I was leaving I was asked about my experience by a friendly staff member they gave me timetable and also some advice on coming again when less busy , which was appreciated, all staff were friendly and accommodating I will be back and hopefully making it regular part of my lifestyle. Nice clean environment.

Went to a swimming party on 17/09/22. Whilst the kids all had fun & the baby pool was warm enough for my little one,the bigger pool was considerably colder. Changing rooms/area was freezing!! Everyone was complaining how cold it was and my little girl has woke up with a cold this morning. Don’t think we’ll be going back in a hurry!!

My 6 years old child was taking classes for almost 6 months, but she did not gain any improvement due to the laziness and lack of good training of the trainees. She was in risk inside the water the trainee didn’t give support and empathy to safe the life of my daughter, and I helped while I was in the next pool after I saw she is a very gangrenous situation we decided to cancel the contract. If you are willing to go there you have to take the responsibility of your child no one cares you all in all .

Poor lazy management. Only 3 showers out of 15 are working which is a nightmare after children's swimming lessons. Management lack initiative or basic courtesy to apologise and put a sign up to inform people of when they will be fixed. I asked at reception and response was "we've had lots of people asking" and was given a date when they would be repaired. I suggested asking the management to put a sign up so people are aware and would not get frustrated as they aware that something is being done. Several weeks later showers are the same and no sign/apology/communication. Absolute joke.

Good Place to trainings very friendly stuff💪🏀

I have been off and on having a membership due to commitments with work. I cancelled my card and spoke to a advisor to then later find out I have to pay a fee of 61 pounds. The communication is poor as this could have been resolved much earlier reducing the amount of incurred charges.

Wow haven't been here in ages, this place has certainly changed. Appropriate Covid measures in place, the staff were great and the facilities were good. I will be coming back with the family next time for a family swim.

Clean facilities, good customer service. Using the badminton courts and enjoying the weekly sessions!

I love the group classes however the air conditioning never seems to be on or working, which wouldn't be so bad if I wasn't on blood thinners as the heat can make me dizzy and I have to be on them for life. Love the body combat classes Lesley, Mandy and Lucy are fantastic I wish Mandy did more classes there. The reason for 3 stars was due to the air conditioning and the extremely rude receptionist who goes out her way to be unhelpful. I requested a latte and she said it was broken. I asked another member of staff and it was working fine. Other members also have found her to be very rude too. It's staff like her who let the gym down sadly.

The children’s paid for swim lesson was a shambles! One member of staff did not turn up so stage two had to teach stage one plus two! Safeguarding issues… there was 12 pupils to one member of staff! The stand in manager had to stand in and be the lifeguard… he chose to life guard at the opposite end of the pool to where all the 12 younger children were scattered in the pool, some of them were autistic! Absolute nightnare of a swim! Stage two did not get the attention they needed nor did stage one! Antonio the teacher was a star though, hats off to him he did an amazing job trying to control and teach 12 pupils at once! Will be taking this up with the council as complaining here falls on deaf ears! They never take it further nor does meetings with Lucinda the swim coordinator materialise no matter how many meetings are scheduled as she is too busy to turn up!

My first impression was good. I went for Aquafit. The pool is not that big. You couldn't do 25m up and down like at Fox Hollies. But it is very popular. About 35 people at the class. I've only been once. I guess popularity really affects how the space feels when you're there, which isn't the leisure centre's fault, of course. Would have liked to visit the cafe but didn't want to spoil my weight loss efforts lol.

Took my daughter swimming for the first time. The website says 12pm - 1.30pm is adult and child swim in the smaller pool. Got there at 12pm, got in the pool around 12.20pm. There was lots of school kids coming in and out, and then at 1pm we were asked to leave as the pool was needed for the school kids. If I had known this, I would have arrived earlier to have more time in the pool. Also, there are a few family changing rooms, but only one with a baby changing table. I was with my friend who also has a baby, so it was really hard to get both of our girls sorted as they are both under a year old. It's a shame as the facilities are spacious, modern, clean and the staff were pleasant too. But sadly, we were kicked out early, and there's not enough changing spaces for babies.

Clean gym, decent classes although definitely not enough. Seems like alot of services have been cut at this gym during lockdown. Covid has ended but unfortunately most of the services taken away during covid have not returned but we are still expected to pay the same price. For example Closing times, closing at 6pm on Saturday and 5pm on Sunday. Parking is also a huge problem here. specially if you plan on coming after 5pm, good luck!

A great leisure centre with fantastic instructors who are very friendly and motivating. I have been attending the group classes for a number of years now and never get bored. The swimming pools are great for the children. All staff are very welcome from the cleaning team, reception staff to the gym instructors.

I like the gym, I remember the swimming baths since primary school but everything looks new and refurbished. I hoped the baths would have been bigger (like I can swim far lol). Mostly friendly staff.

Would have received 5 stars if not for a bad experience on Sunday from one of the staff members. All the other staff are friendly and helpful. The baths are clean and the equipment is reasonably new and in good order. I've attended a couple of classes and found them to be fun and engaging as well as giving me a good work out. I class session was a little controversial as we got a big speech about political correctness. Basically anyone who moans was referred to in a negative light. Probably best to keep this for after the exercise class if at all. Overall, I am hoping that Stechford becomes a home from home and I continue to enjoy my time there.

Parking is ridiculous at peak times. Vehicles parked on double lines, disabled spaces without any evidence of ticketing. The police signs state that someone was injured a result yet nobody is ticketing these vehicles. Signs clearly state overshoes must be worn in pool area. Nobody being told to remove shoes adding to the swimming pool soup. Come on guys sort it out so everyone can enjoy this facility.

I only use the gym it’s lovely and clean the showers are good, you can use their lockers; just remember to bring £1. The only I would say is that they need open at 6am. They need bigger car park it’s very disappointing when you arrive after work and there’s nowhere to park

The swimming pool in the mornings seems to be quite busy but there's still plenty of room to do a few lengths of the pool. Changing rooms are clean. Staff are friendly. This is wheelchair appropriate setting.

Receptionist for swimming was slightly moody buy other then that and the price it was OK, would suggest when kids go regardless of time they should be able to access floats if required

Unprofessional staff very rude reception lady she didn't know how to speak with customer service I booked the court 1 week before and go to in they cancelled my booking. Because they give court to other people coz more money. and waited all day could work that day if they give me notice 2 days before. They care about money 💰 not regular customer I play Badminton twice a week and spent £40 every week this site and that's how they treated me very very disappointed

Wonderful facilities. Helpful, friendly staff. The ONE thing that could be useful is if the website was updated when the routines change.

Kids are allowed to bring balls into the kiddies pool. With a small baby of few months of age this was not a safe environment. Two pool attendants were in place but they were oblivous to the danger/breach of health and safety.