Great shop with great, well informed workers. I was in the shop with the screaming child and the parent requires parenting skill to say the least. The child kept screaming at the fish and the parent did nothing. It was up to the workers to ask the gentleman to move away from the fish. It was NOT the childs fault but the lack of understaning of the situation by the parent. Fabulous shop! Go there, you won't be disappointed.

First ever visit in March and ever since I have always been coming here it’s an amazing place for pets stuff and their service is great, I brought my African grey cage and toys from here at a reasonable price I would definitely recommend

It is quite nice in terms of layout & staff. However there was one worrying aspect of the fish/aqua sales: a couple of years ago I was sold some fish & an eel just on demand however they did not last very long. More recently I have been a customer at "Pets at Home" who by contrast ask lots of questions, log online who you are, what you already have & have a much better way of giving you information to help you give your watery pets a better chance of survival. This shop needs to give customers a much better briefing even if it is not sought after.

Couldn't see a fault with any aspects of the store, staff are friendly, pets are cute and plentiful and prices for animals and accessories are fair from what I've seen. The only downside maybe is the size of the store, you won't find dogs or cats or any rather large animal for purchase here. Mainly smaller animals birds, rabbits snakes etc... Still a lovely place to visit even if you aren't buying anything.

I'd been looking for a particular toy for my Syrian Hamster. Had already visited two Pets at Home stores - both sold out. In the second store, the colleague checked and all local stores were out of this product. Called this pet store and the lady whom answered confirmed they usually sell it and she would go and check if they had any in stock. She returned, confirmed they had one left, confirmed the price and was friendly and helpful. I went straight there, and they had kindly reserved the item behind the counter. Whilst I was there, I had a good look round and they have a very large selection of foods, toys, health treatments, cages etc for all household pets. I spoke to three staff whilst there, who were all friendly and helpful; knew their stuff and genuinely seemed happy to be there and happy to help. They also do their own blend of hamster food, for £1.29 for a large bag, which seems very good value for money. I went there for one item and left with 5 and will only ship there for pet stuff from now on. If a local store can do it well and for an equitable or lesser price than a big chain, then for sure I'd like to support the independent business. The live animals they had on site all seemed very well cared for and in enclosures of an appropriate size. They have a large Parrot called Max on an artificial tree, again his colours looked bright, his eyes in good condition and his feathers were in good condition. I asked what stops him flying away, and they said he has his wings clipped regularly. I'm not an expert, but it does seem a bit mean to prevent a flighting bird from being able to fly - especially such an intelligent species who no doubt would love to fly. I know they have to prevent escape, but wouldn't a huge aviary with enough room for a short flight be preferable? Plus the tree he is displayed on, whilst awesome that it means you can get so close to him, shouldn't all animals have a shelter permanently available to them, so they can hide if they wish? Again, not an expert, but humans like to be able to get privacy as and when they please, as do every other animal I've owned, so I wouldn't think a Parrot would be much different. Happy to be corrected on this though. In any case, he and all the animals looked happy and healthy, which is of course the main thing. No doubt the owner loves Max like their child, so I'm sure they have his interests at heart. A lovely pet shop and I'll be back very soon.

Great store with plenty of choice. Staff are super friendly and helpful, and Max is a lovely parrot to say hello to. They have a great selection of small pets and are very well looked after. Top rate place and would highly recommend as I've bought some of their budgies from here. 👍

I come here because they sell the best quality wild bird seed. Whilst it does upset me to see birds in cages I recognise that's what pet shops do and the animals are happy and healthy. I always stop by to talk to Max the parrot, and try to wear funky scarves, as he likes bright colours. He had "hello" a few times last week. He's ace and the little snakes and rabbits there are very cute too.

Just been to visit your shop what a lovely experience. Came in to get a new harness for my puppy . The member of staff that helped us was fabulous we felt really looked after and all other members off staff were so friendly I would highly recommend shopping for all your pet needs here we will definitely be back thank you 😊

Very nice pet store with lots pets and pet items great place to go to with very helpfully staff

Great selection of pets to buy. Seem to be properly looked after. Cages clean and the animals look happy. And a wide selection on pet food and toys available to buy

Awesome pet shop, fascinating numbers of pets available and friendly parrot, named Max.

Normally I have found this a welcoming store and friendly staff, but unfortunately during my visit yesterday quite the opposite - I am still considering further. I visited with my 4yr old son who has SEND and my other two children. My 4yr old got rather excited at seeing the fish, so was screaming/screeching (he is non verbal and does not understand language) I was already trying to calm him down and work out an exit strategy without causing my son distress when a member of staff decided to make a comment that my sons 'noise' was causing the fish distress following which I explained his medical conditions yet the staff member continued to lecture me re the fish being stressed by my sons 'noise' as a result of which I felt as if I had no option other than to leave the store with my other children. If people with disabilities, visible or otherwise, are not welcome in store due to the potential stress they could cause the animals then a clear sign should be visible at the entrance (but I suppose that wouldn't be legal!)

Scout’s favourite place. We cannot walk past without popping in. Great selection of good quality products for all kinds of different pets. Massive selection of dog treats and toys. We also always love to swing by (without a dog in tow) to say hello to Max the parrot and all the little bunnies and birds in store 😍

Absolutely love this pet shop!!! Its my first choice whenever we head out for our pets. We have 2 cats, 7 piggies and 2 syrian hamsters. I've acquired all of my guinea pigs here and my son's syrian hamster Milo. Great selection of food, treats and accessories for all of our pets. Staff are super friendly and knowledgeable. Visit at least once a month.

Visited today to buy a hamster for the first time, the guy who served us was really helpful and knowledgeable. Was very impressed with the service and no pushy sales or anything like that. Would highly recommend!

While the shop is well stocked animal care isn't ideal. The tortoises should not be on pellets and what was fed looked as if it was from the day before, untouched. A dead fish floating round the top of the tank isn't a good look either.

Such lovely staff, friendly and helpful. Great range of stock. One of the staff let my son stroke a snake today. Absolutely made his day!

It's a little neat pet shop. You can buy a variety of stuff there e.g. fish+food, rabbits+food, guinea pig+ good and lots more. Staff are helpful when needed.

A great place to shop. As others have said, polite helpful and not pushy staff. Friendly atmosphere, good quality stock at fair prices. Will definitely continue to purchase from Kings Heath Pet Centre.

Max the parrot is one of favourite reasons to visit the pet shop. 😍

Love this place they always have everything in stock and the staff super useful and friendly! Great selection of items and all their animals r well kept! Best pet shop in brum!

The staff here are friendly and welcoming. I always purchase my birds from here. Very helpful .the animals are always clean and well cared for .

Children i childmind love this pet shop seeing all the lvly pets,and will talk to the furry animals,birds,and love the fish,and of course max who has been there for many years.staff are outstanding.

Super pet store with very friendly and helpful staff. It is extremely well stocked catering for all small pets. There are always adorable rabbits and guinea pigs for sale as well as birds, fish and small reptiles. Staff are happy to give advice and have a good working knowledge of their stock. They are especially helpful if your pet is a bit 'peaky'. They will also deliver. Nearly forgot - there is a large, noisy parrot in the shop.

Awesome place for pets, accessories and almost everything else to do with pets including toys, bedding and food. Kids love it! Parrots, birds, budgies, guinea pigs, rabits, hares, lizards and loads of fish are available here!

Has everything one could possibly need for almost all animals needs. Anything not in stock can be ordered in... Love the small variety of animals they stock....from reptiles to small mammals, fish and an array of exotic birds Max the parrot is the show stopper!

A friendly, helpful & knowledgable pet supplies shop that is always a delight to visit. Free parking at the rear door (Lidl car park) to make loading heavier items convenient & easy, & the animals for sale in the shop are always pleased to see customers/visitors.

Great selection of RAW for dogs and cats. Freda the GSP loves the Venison.

We love supporting independent shops where we can - this store has incredibly knowledgeable (and patient!) staff, who always take the extra time needed to steer us in the right direction when it comes to purchasing what we need for our animals. Their prices are competitive, and the store is full of soft and fuzzy animals as well as fish galore. Would always recommend this store!

This shop is great for all pet supplies. The staff are friendly, knowledgeable and helpful. It's always nice to see Max, the beautiful store parrot on his perch, along with all the other Guinea pigs, rabbits and gerbils in their pens. This shop shares its parking with lidl and you get 90mins free parking. Didn't get 5 stars, as it didn't have kitten wet food, when we last went.

Nice shop with a large variety how ever felt sad for lonely Macaw should be kept with a partner.

great staff very helpful and understanding and giving advice

My dog said I should give five stars here. It's his favourite store and he always gets a treat at check out.

Very helpful & friendly staff. Good selection of pet products - but still can't get Max the macaw to say hello to me!

lovely pet shop Great selection of things. staff very helpful beautiful store parrot 🦜 lovely seeing the animals in store slways so happy and well cared for :-)

Nice pet shop. Lots of things for pets and at a very decent prize , almost by half , compared to places like pets at home. Defo a good cheap place to buy .

Love this place, been going here for years. Lovely staff and great pet supplies. Can’t resist looking at the adorable animals every time I go in.

Great pet shop, caters for pretty much every pet you can own! Good prices, great range, and great staff polite and knowledgeable

Have been using the pet shop for 30 years + (they were initially in a smaller shop). Always have what I need, if they don't. Staff are lovely.

Lovely bright and clean, busy store. Staff were super helpful and able to answer all of our questions. All animals were in good secure clean enclosures with enough room to move around and be seen, but also able to retreat if required. Good selection of supplies for a wide variety of creatures. Help to get all of the supplies we needed for our new family member, without being pushed into extra purchases, with very reasonable prices. Would highly recommend.

One of Kings Heath's hidden gems. Doesn't look like much but when you go in, it's like the Tardis. A good variety of. birds, rabbits, fish and reptiles on display. My children love this place and I'm sure it has a special place in so many KH children's hearts, especially long term resident Max the parrot, he's beautiful.