1/5 Aly D. 8 months ago on Google • 1 review
I
took
my
Neice
to
Goebels
because
she’s
familiar
with
the
staff,
we
saw
Katrina
for
her
and
both
appointments
were
extremely
rushed
and
cold.
Katrina
didn’t
introduce
herself
to
us
nor
did
she
even
acknowledge
my
own
presence
to
tell
me
what
work
my
Neice
needed
done.
For
the
first
appointment
I
had
to
have
the
dental
assistants
tell
me
what
just
happened
and
what
was
going
to
happen
at
the
next
appointment.
When
I
inquired
about
braces
at
the
same
first
appointment
for
my
Neice
the
assistant
went
to
get
Katrina
to
speak
with
us
about
braces
and
she
appeared
visibly
annoyed
that
I
called
her
back
to
us
and
when
I
asked
about
braces
she
stated
“we’ll
discuss
this
at
her
next
appointment
and
only
if
she
even
brushes
her
teeth
everyday”
So
queue
our
second
appointment
with
Katrina.
Her
assistant
did
not
discuss
exactly
what
was
going
to
be
done.
I
was
waiting
for
either
of
them
to
let
me
know
what
work
was
being
done
and
neither
of
them
did
so
when
Katrina
came
in
and
immediately
started
drilling
without
any
introduction
or
information
about
the
procedure
I
had
to
stop
them
and
ask
what
was
being
done.
We
expected
an
extraction
and
fillings
but
at
the
last
appointment
I
was
also
made
to
feel
like
it
could
change
and
we
would
know
what
would
happen
when
the
appointment
came
up.
Katrina
maintained
a
really
cold
demeanor
with
me
and
when
she
finished
I
brought
up
the
subject
of
braces
for
my
Neice
again
and
she
said
“yeah
I
can’t
approve
a
referral
until
her
next
cleaning
which
should
be
in
November
but
you
didn’t
schedule
a
cleaning
and
I’m
not
available
until
march
next
year”
Which
is
fine
but
what
really
bothered
me
is
what
happened
next.
When
I
discussed
with
her
that
because
of
my
Neice’s
age
we
wanted
a
jumpstart
for
braces
and
how
long
will
it
be
before
she
does
refer
us
to
an
orthodontist
and
she
cut
me
off
by
speaking
over
me
and
stated
that
she
can’t
refer
braces
because
it
wouldn’t
be
safe
for
her
because
kids
like
her
come
through
all
the
time
and
need
extensive
work
because
they
don’t
take
care
of
their
braces
on
teeth.
She
implied
that
we
wouldn’t
help
her
take
care
of
her
teeth
because
“I
see
kids
like
her
all
the
time
that
get
braces
and
need
more
work
when
they
get
braces”
what
does
this
mean?
What
did
Katrina
mean
by
“kids
like
her”?
Native
kids?
Kids
in
foster
care?
Kids
on
Medicaid?
And
why
is
she
being
put
in
a
category
purely
based
on
“what
she’s
seen”?
Before
we
could
discuss
it
further
Katrina
left
her
assistant
to
try
and
explain
what
she
meant.
After
I
called
in
our
complaint
about
our
experience
with
Katrina
we
received
a
letter
stating
our
Neice
will
no
longer
be
seen
in
office.
I
kept
these
kids
in
goebels
care
because
they’ve
been
through
a
lot
and
I
wanted
to
keep
some
kind
of
familiarity
but
Katrina
absolutely
took
that
from
us
with
her
cold
demeanor
and
her
remarks
about
“kids
like
her”.
Frankly
the
remarks
radiated
bias.
When
I
checked
about
care
for
other
native
families
that
frequent
Goebels,
we
were
told
that
when
they’ve
been
paired
with
Katrina
she
had
the
same
cold
and
pre-judgmental
demeanor
towards
other
families.
I
know
that
I
shouldn’t
take
any
of
this
personally
and
that
Katrina
behaves
this
way
because
she
is
going
through
something
in
her
own
life
and
mind
but
I
think
that
it’s
important
when
working
with
these
families
and
kids
that
her
issues
should
be
left
at
the
door
and
not
placed
with
every
family
she
works
with,
or
even
just
the
families
she
treats
this
way.
Our
experience
with
Goebel
has
been
negatively
impacted
due
to
Katrina’s
unprofessional
behavior,
cold
demeanor,
lack
of
communication,
and
unnecessary
remarks.
Our
experience
being
validated
by
other
families
has
solidified
our
belief
that
there
is
a
bias
of
some
form,
and
further
solidified
once
we
were
told
they
would
not
be
seeing
our
Neice
anymore.