1/5 Alex E. 1 year ago on Google
We
booked
and
paid
for
a
specific
room
almost
2
months
before
our
attempted
stay.
On
arrival
they
apparently
have
a
self
check
in
system,
whereupon
we
discovered
that
we
were
allocated
a
different
room,
which
didn’t
meet
our
needs.
They
only
have
one
room
which
met
our
needs.
When
we
called
to
ask
what
the
problem
was,
we
were
told
that
the
current
guests
in
this
Love
room
had
extended
their
stay
and
thus
we
were
being
allocated
the
smaller
(cheaper)
room,
again
not
fit
for
purpose.
They
were
not
prepared
to
move
the
guests
in
our
room.
All
we
were
offered
was
apologies
and
offers
to
assist
booking
accommodation
elsewhere,
none
which
met
our
needs.
So
after
a
long
day
of
driving
with
a
child
and
a
toddler,
all
of
us
tired
and
irritable,
we
had
to
spend
an
hour
ringing
around
frantically
trying
to
find
a
suitable
place
to
stay,
which
we
eventually
did
at
Monte
Bello.
To
say
that
we
were
upset
and
disappointed
is
an
understatement.
Why
could
they
not
have
let
us
know
beforehand?
Then
we
had
to
struggle
to
get
a
refund,
which
we
eventually
got.
Shame
on
you
Figberry.
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