I had my wedding here and although the wedding went well the experience going into the wedding was not great, especially from the front desk and sales staff. First of all the hotel doesn't let you book in person so don't expect them to help when you arrive. I had tried to reserve a room for my parents for the wedding day and they told me they couldn't help and I had to go online even though I was there in person. We booked our wedding 8 months in advance and received a call 3 days before our wedding saying they did not book our wedding suite. On top of that, they over charged us $3700 which was not even recognized until I reviewed all of the documents and noticed the delta the day before the wedding. The only reason our wedding went well was because Darrel (the day of coordinator) did an excellent job in getting these issues fixed even though he wasn't the one who made these errors. The absolute cherry on top was the rude blonde front desk manager. My husband and I had a Christian wedding and used a wooden cross for our ceremony. The next morning when we went to pick it up, the front desk worker and another worker were trying to move the cross. We mentioned to them not to worry that we were there to take it home and she said, "okay good because people don't want to see that." Absolutely unbelievable! If this were any other religious arch I'm sure she wouldn't have said anything. This definitely left a bad impression and I will not be encouraging anyone to be stay here in the future.

Horrible. Our trip was ruined! This was our 3rd trip to Lake Arrowhead Resort and Spa. Every 2 years we do a family reunion. We’ve always had an amazing time!!!! This year was ruined by EMILY! Yes, Ms. Emily is the Head Bully of the front desk! My husband has MS and is permanently in a wheelchair. We have traveled with a “Certified Service Animal” for 20+ years and have never encountered such rude treatment! Emily wanted to know what service he provides? Which no one has ever asked us before. In fact, no one has ever questioned the situation. I was so caught off guard for a perfect answer. The Certificate says Multiple Sclerosis, under “Service”. Isn’t that enough?? I replied he’s a therapy dog. I even showed her his credentials. She called “no way” on that. Still not good enough! She wanted that $150 deposit apparently so badly that calling out, embarrassing and harassing a disabled person and his family, in front of others for what?….supposedly trying to sneak a dog in, was no problem for her!!! Ms. Emily, for your sake, I hope in the future you do not become disabled. I wouldn’t wish it on my worst enemy. It affects all aspects of your life. Day to day life is one hardship after another. I can tell you traveling is one of the hardest and most stressful! But worse is a rude, insensitive person at the end of your road! Especially in a place you are excited to be going for some rest and relaxation! Maybe you should educate yourself a little bit more on the necessity of Therapy Dogs. Comfort animals are no joke for people suffering from many disabilities. The Veterans of this country travel with therapy dogs that assist in PTSD. Which is a very real affliction. I will be reporting you to the ADA! Good day!

Expectations for a 4 star hotel are comfy beds, nice room amenities (soft toilet paper), and friendly front desk staff. Unfortunately, this hotel missed the mark on all 3. The location is fantastic but likely because of that, they feel safe cutting corners in other areas. They tried to put us in a room attached to their wedding venue spot with a wedding happening that day (music blasting when we checked in), and when we asked for a room change because we were looking for a relaxing weekend, the front desk staff (Tiffany) was very rude. Pool was full of kids, so if that’s not your vibe, I’d recommend looking for another option.

We came here for my brother's wedding, and it was also my birthday weekend. My husband called ahead, and we ended up with a wonderful view of the beach / lake. The bedroom was clean, the patio was awesome (we spent most of our time on it, if we were in the room.) The staff was accommodating with our request for a safe for our bedroom. The only complaint was the housekeeping never came to our room from Thursday-Monday. I had to call the front desk to get new towels. The reception was held at the resort, and it had amazing views of the lake.

We toured Lake Arrowhead Resort and Spa for our wedding and absolutely loved the grounds and staff. Laurie took such great care of us and took the time to answer all of our questions and show us several options of what our special day could look like. Everyone we encountered from the restaurant, coffee shop, front desk, and the wedding team were fantastic! They make you feel like you are important and are take the time to get to know you rather than just another couple coming through the door. I greatly appreciated their hospitality. Not to mention their food was so scrumptious! If you are looking for a venue to get married, highly recommend you give this resort a chance. The views from the ceremony location are incredible and there are so many amazing photo opportunities throughout the property. If you are looking for class, beauty, and a great time, Lake Arrowhead Resort and Spa is the place to be!

The resort is in dire need of a renovation with wallpaper peeling, torn carpets, chipped paint, just plain old and outdated. The pool, spa, and beach areas are wonderful. The setting itself is beautiful, and I thoroughly enjoyed my stay here. I would return. It's worth the price.

The staff were great and the room and overall atmosphere was awesome. My wife and I wanted a quick getaway to relax and chill and this resort was perfect. Had dinner in the restaurant and the food and service was great. We have found our close getaway destination.

Our room was not ready at 4pm but they did give us access to the pool, spa and beach. It's actually pretty decent for the price... pool was kind of dirty but it was a busy weekend... our lake view room did not have a very good view of the lake but all in all it was a good experience. ... probably one of the better places to stay at Lake Arrohead.

Sadly I looked at the photos of the rooms without reading the reviews. The lobby area and restaurant would convey high quality, but our room was bad. The rooms are old, analog TV, no clock, Ripped carpet….again like an old hotel. We paid for lake view balcony and could see a sliver because it was past a bunch of garages. I won’t stay there again.

We are always excited to work at this location. Set on the shore of Lake Arrowhead, with pine trees, a private dock and beach it’s a stunning wedding location. Staff is always a pleasure to work with and goes out of their way to make the day perfect for the wedding.

An absolutely wonderful mountain hotel resort & spa, very beautiful architecture reminiscent of swedish ski chalets, with lots of warm woods and an extremely spacious main lobby decorated very nicely, and a wonderful bar! Staff was very nice and accommodating! And the views of the lake and trees was so picturesque. Quick note, currently no bellhops, so just keep that in mind if you don't travel light.

We had a great time here, athough they didn't have kayaks available to rent like their website said. The room wasn't spacious but it was clean and updated with a mini fridge and great view of the lake. The beach was fun to swim at. The pool and hot tub were very crowded, so maybe a little small for the place. It is walkable to many great places to eat and see. Hope to come back and be able to have a 5 star experience!

Such a wonderful place to have an event! We held a conference here with ~75 people and it was a great experience. The staff was incredibly helpful, especially Jamie and DJ Clay. If you will be hosting a conference or even in Lake Arrowhead, this is by far the best place.