We were overcharged.The two men (Jose and Srgio)pretend to not speak English or Spanish. No ceiling fans and no extra fans. My room was over 85 degrees the entire 3 days. I asked for a clean sheet. It had mildew stains and smelled like a homeless shelter. Not enough water for a shower. I had to rent a a.$40 room in PV just so I could shower before my flight home. I've had better accommodations when I was homeless.

This will be a great hotel... in a few months. As of early APRIL, this ENTIRE hotel is under renovation. The staff were friendly and helped us relocate to another hotel in Puerto Vallarta. The available rooms were large and well kept but... the parking area has little space available for cars due to the construction that's going on. The elevator that goes down six floors to the swimming pool does not work. The jacuzzi has been emptied. The wifi only works when you're in the reception area. And worst if all ...the TV only gets the local channels.😭 But as I said ,this will be a great hotel...in a few months

It has a good view, but the hotel needs a lot more maimtenance. The rooms smell dirty, the bed sheets are super old with stains. The bathrooms had a foul smell of drainage that did not allow us to sleep. The pool was dirty and the hot tub was rusty. The hotel does not have a restaurant so you have to go somewhere else to get anything. I've stayed at better places for a smaller price.

Totally under construction a nightmare.

Unbelievably beautiful views. Large clean rooms. Authentic feel. Feels like we are the only ones here.

Bad shape the whole "hotel". Poor looking lobby, poor looking stairs, poor looking room. Pool dirty and closed. You have to be really, really strong to spend 1 day in here. Balcony view was magnificent. But the hotel is a joke. I had to do a reservation somewhere else

This places is in a great spot for those who like to be out of the cities. Is quiet,has the most amazing view and is in the middle of the jungle you will always hear the bird singing. Yes the places needs some work and better management. This is the reason why I rate mar sereno 3-5 needs work around and a better management. Hope this help you guys.

A complete shame, it’s falling apart. I’m sure this isn’t allowed. Don’t make the mistake to stay there

Nothing what it show in internet we book for 10 days we stay only one night , kitchen and bathroom real dirty and toilet making too much noise was so mad cause we were traveling from Stockton California we stay only one night cause we got there at night but we were so scared lock door not working a lot spiders my 8 year old girl was so scare all night early morning we left and I couldn’t get my refund for the 9 days because the reception guy told me he cannot give my refund back because I did my reservation online never again stay in this hotel

Be careful. Reports is under construction but taking prepaid reservations.