3/5 Nur Andono Budi S. 2 months ago on Google • 185 reviews New
I
am
writing
this
review
after
3
weeks
from
the
visit
below,
the
CS
is
more
professional...
but
unfortunately
the
Indihome
package
is
less
attractive
because
there
are
fewer
and
fewer
channels
(our
favorite
channels
anymore)..
in
the
end
we
changed
the
package
to
internet
only,
previously
internet
+
TV.
..
it's
a
shame,
even
though
there
is
a
superior
TV
on
Demand
feature..
but
it
can't
compete
in
providing
channels
with
other
providers.
The
service
lacks
solutions,
can't
explain
well,
isn't
complete
enough,
the
solutions
aren't
quite
right,...
They
said
there
would
be
a
confirmation
email
regarding
the
package
replacement
in
at
least
30
minutes...
because
the
email
was
still
stuck
in
the
CS
section,
they
were
told
to
go
home
first,
but
later
if
there
was
no
email
for
1
day
they
were
told
to
go
back
to
Grapari...
Indeed,
there
was
no
email
in
the
end...
because
I
didn't
have
time,
I
haven't
been
to
Grapari
yet...
I
thought
it
was
a
waste
of
time
and
there
wouldn't
be
a
solution
either...
I
checked
the
app
which
was
slow
and
the
interface
wasn't
good...
but
when
I
asked
at
Grapari
it
even
blamed
my
cell
phone...
even
though
I
was
using
a
Halo
card,
that
means
it's
slow.
Hello,
I
asked
to
use
Grapari
WIFI
but
it
turned
out
to
be
the
same...
both
slow
..
In
the
app,
if
you
want
to
exchange
points,
it
always
appears..
sorry,
there
is
a
service
improvement
going
on..
etc..
Even
though
this
is
an
IT
service
provider
company...
I
checked
the
app
on
my
cellphone...
my
Indihome
bill
actually
increased
and
there
was
an
add
on...
even
though
on
my
Grapari
I
had
asked
to
stop
and
change
the
package...
How
can
it
be
like
this...
I'm
surprised
that
instead
of
the
service
and
product
quality
getting
better...
but
instead
it's
getting
much
worse...