After a long journey back from a few days away we were all feeling hungry so we decided to order from here for the first time as we had seen a number of positive reviews. We received some free fortune cookies with our order but I am afraid these turned out to be cookies of miss-fortune. My partner order salt and pepper chicken box. She said it was not seasoned very well more just a salty taste. The battered chicken along with the chips were a little soggy and the chicken wings were over dry like ones that had been re-warmed from a previous time. Very poor overall. I ordered salt and pepper chips. They were soggy, and tasted of no seasoning what so ever. They had a few pieces of onions very lightly fried and a few very tiny carrot slivers in with them along with 1 small piece of green pepper They did not taste, look or resemble salt and pepper chips of any kind. We also had vegetable spring rolls that did not taste right at all. They had a good crisp on the pastry near perfect but, the filling was lacking a range of vegetables, it was just beansprouts that didn't taste fresh and was poorly seasoned with just an off taste of staranese. We ordered a curry sauce, this was probably the best thing that arrived along with the prawn crackers (I didn't try the prawn crackers myself) however this was a very basic flavoured curry sauce with a hint of chilli heat in the aftertaste. My daughter had fried noodles which were bland and cold but did have a nice colour. Overall very disappointed with this delivery. This is a long way away from a good standard. I can't make much comment on the service as the order was placed on line. Delivery time and driver were not an issue.

Great, polite and fast service last two orders. Orders both times have been good and the main meals tasty, short of a 5 as battered squid came cold and the batter was chewy like it had been left on the side to long. Squid itself was actually nicely cooked inside so a shame about the batter letting it down, no doubt due to delivery timings. Otherwise will buy from here again.

Excellent quick service on delivery or at the shop excellent choice and food always hot and tasty

Had a problem this evening with the food that had been delivered . I rang up and they sorted the problem out immediately and was delivered within 20 mins . Thankyou . Can't fault this chinese . We Order every week and will continue to do so. From a Resident of arnside 👐

Hugely disappointing! This is usually our regular Chinese and before today I would have had only great things to say, however not only was the food inedible but the way my complaint was dealt with was ridiculous. We received the food very promptly however the chips where stale and the meat in the special fried rice was chewy, with it being 10:30pm at night and near their closing time I was willing to let it slide but then when eating the spring roll, I ended up also chewing on a long black hair. This put me right off and added to the previously mentioned disappointing quality. When ringing up and speaking to staff, I was interrupted and asked ‘well what do you want us to do?’ At which point I said i would either like a refund or the food to be replaced in the future. They told me the manager will ring me. The manager rang and I was basically treated as if I was lying, that it wasn’t possible for the meat to be chewy or the food to be stale, being very defensive and what I expected to be a quick phone call, turned into a lengthy discussion about how it just couldn’t be true. I was then told that for me to have any refund or replacement I would need to arrange bringing the food back myself to prove I hadn’t eaten it, meaning finding transport and spending more money. I mean if I had eaten it would I really go through all the trouble of being on the phone twice to the takeaway... I really think the customer service should be improved and unfortunately we won’t be returning.

Good food Great quick and efficient service Cost not too bad

Hot, tasty, well priced and delivered super quick. Will be using again

This is first time I’ve ordered and I was very happy. The Delivery was early and the delivery driver was very friendly. I ordered the salt and pepper box which was very tasty (the best salt and pepper ribs I’ve had )!!!.unfortunately I wasn’t keen on the crispy beef. The Kids meal was good as well. I will definitely order from here again. Thank you

Not good at all I'm sure all the menu isn't bad but the soup starter was flavoured water main dish not very good there is alot better for the money

Had the thai red curry with tofu, rice and chips. Tofu was cooked well but would have been nice to have more veg. The sauce was way too oily, those was the main problem with the meal and had put me right off ordering again. Also, chips not proper ''chippy chips".

The food from U Kitchen is very good indeed. To a higher standard than most really. Unfortunately the takeaway service is awful. I've ordered online twice so far, the first time the delivery guy had to ring me because he had ended up a couple of miles away from my actual address; the second time, tonight, I had to ring to try and find out where my food had got to and was dealt with very rudely, told my food was "out for delivery" and hung up on. A truly unique experience I won't be repeating as I'll never buy from them again

We came to this place for dinner. my friend recommended this spot. Well, it was a winning. The crew were extremely nice and we felt very good. The meal was tasty. We had a great time and we will definitely return to this restaurant. Keep it up.

Good Hot Pot and very nice service. Vietnamese lady serving in both english an vietnamese.

Food great, just cold on arrival

Amazing amazing fast Chinese takeaway, really nice employees and their food is always on point.

Worst chinese in bolton, food burnt inedible , only decent part of the meal was the prawn crackers.. would not waste your money

Just ordered. 2 soups. 2 dishes. Came to £20 somehow. Got home and no rice with either dish. Called up and told that they don't come with them. 1. Could have told me. 2 bit of a rip off. Was good when it first opened. Had a couple of disappointing experiences recently

Ordered from this place a few times and the food was absolutely lovely, my step mum tried to order tonight and they cancelled the order, we put it down to she must have done something wrong so I then tried as I’m the one who’s always placed the order, it was cancelled again! So I rang the store (no call from them) to see what the issue was to be informed ‘the driver doesn’t want to drive that far anymore so you can’t order’ this is absolutely disgusting customer service…I have spent a lot of money with them through our orders to be treated so rudely…the woman on the phone then decided she would offer us one final time to order from them and then they wouldn’t accept our custom any further as they have to ‘pay the driver more’ and he isn’t happy about it. I feel to offer me one last order is even more rude as they clearly know how much I kept spending and did this to just add money to their own pockets not once considering how they was treating their customers. I asked why is there radius including us and suggested it needs to be changed to be informed that by doing so it would lose them custom so they’re not willing to do that, I just need to not order. By the end of the phone call there had not once been an apology or way for this to be resolved. I’m not even angry anymore, at this point I’m just disappointed with the store…please spend your money elsewhere.

Ordered food tonight and the food was disgusting,rubbery chicken, noodles caked in oil, spring rolls cold and it left a film in my mouth. Worst £38 I've ever spent. Avoid at all costs.