The lady who served me today didn't even understand me when I order regular Americano without milk. She asked me do you want milk!? And she charged me for a large cup. Ordered regular skinny latte and was given large cup and was charged the price for large as well. They had vegan fruit cake but no vegan butter and wasn't even offered vegan jam ?! The table underneath was full of debris and wasn't even clean when they were 3 staffs. And to be honest the queue wasn't even long.

You will be served by a teenager who doesn’t want to be there, if they serve you the right overpriced drink it probably won’t contain any coffee. Steer clear.

Went for a staff meeting here. Everything was fine except, being 11th Nov there was a 2 minute silence at 11am. There was no pre-warning, and we continued talking until we realised what was happening. We immediately went silent, but felt disrespectful. The staff should've said something before hand, as other customers continued to talk. Hot chocolate was lovely though.

Coffee was good and the cake we had was very tasty. The only let down was that the toilets were disgusting

Awful service. Long queues then miserable lady barista turns up. Makes coffee wrong and insists she is right. Refuses to make another, argues with other staff member saying that's correct. It wasn't. You DONT know how to male coffee. When someone asks for dry make it dry. You should get another job as you are clearly not happy in this one.

Addlestone Costa has dropped in hygiene the tall glass mugs, cutlery and trays were stained /badly marked, the stainless steel jugs used behind the counter had dried on over spills of milk the female did not clean the steam arm and not once was she seen wiping counters over 😳 This is one Costa I will not be visiting again. It requires closing for a couple of days to get back to safe hygiene standards

Very unfriendly store No welcome at the till , no interest or interaction . Coffee placed on counter again nothing said from the staff member. Both very unwelcoming.

Cosy space, great spot for after shopping or just some chill time.

Always a friendly vibe, great place to catch up with friends. It's along side a supermarket car park, but great for people watching. Very accessible. Service is great.

No marks 4 food as never eaten there to be fair, most of time the staff are to busy to interact with you but are friendly when they do!, overall a nice place to have a coffee and a not to noisy environment!

I have a coffee once a day sometimes more than one. I travel around alot and always visit other Costa to try and see what they are like. This one in chertsey is far the best and most friendly I've been to over the years. Always clean friendly welcoming atmosphere.

Had the heated up sandwiches - very tasty - and a double espresso - certainly woke me up!..... and the staff were helpful and friendly and genuinely so. Sat outside. A pleasant way to kill some time whilst waiting for our car to be serviced 😊

Friendly coffee shop. Staff are friendly. Toilets could be cleaner. Often hard to get a spot to sit at during busy periods. Service is relatively quick.

Rude member of staff assistant manager not a lot better. Customer service training very much needed.

Was disappointed today with the service and food my wrap was a bit burned from being cooked for to long and it took ages to get the drinks and one of the staff was just panicking not understanding what to do

It was quiet when we used the place. So can not comment on the atmosphere. Just two coffees before going shopping, we noticed that the first chairs we sat were broken/worn out and tables were somewhat unclean and a pile of floor sweepings were left up against a skirting. Apart from that, the place is ok.

All ok except service is HORRENDOUS! Not a single hi or thankyou throughout the whole transaction. Customer service training is very much needed to the staff here.

Wow .......the staff are amazing here The manager is great (I'm the one who came in and got the travel mug and a free coffee) lol You've really made my day Thank you

Never miss a chance for a Costa coffee

Nice to find a Costa you can sit outside with tables in the sun.

The coffee had no real coffee taste to it. It was so weak in comparison to other coffee shops. If you sell coffee it should taste like coffee not milk. That's my opinion.

Always nice to have a quick snack or a drink and you can sit outside do some people watching

Staff friendly and polite and double checked any dietary requirements before preparing the food and drinks. The food is the expected standard from Costa. Pleasant visit early in the morning, one of the few places opening early also on weekends. Thanks 😊

Americano drowned with too much milk, even though you say stop they keep pouring, so tastes of nothing...but milk...

Nice size and variety of seating. Bright and clean, quiet and convenient. Nice selection of drinks and eats

Amazing they even remember my order everytime I go there top place

Ladies working on Wednesday 27th at 5:00-5:30 we’re incredibly kind to us , they allowed us to charge our dead phones which helped us get home despite the train strikes

Love this place. It’s outside central london and opens at SEVEN AM on a Sunday. It’s amazing for me to work in the quiet. Only been let down once in the last 60 weeks of coming here, so that for me is a very good return. Also gives points so I’ve only paid for 8 out of 9 coffees!

The Costa coffee shop in Chertsey has very friendly and helpful staff. Prices are reasonable and the coffee tastes great. Food is a little pricey but also tastes great. Currently with the pandemic they have a queued system with social distancing and hand sanitiser by the front door.

Friendly staff very clean and helpful and good coffee ☕

Very good service very friendly staff they were coping well with some very awkward customer did not get upset at all about numerous requests. Ten out of ten first time I had been here would go back when in the area

Staff are always doing a fantastic job. Always polite.

Twice I've been here and both times i got a different drink from what I ordered

You get nice coffee here and weather permitting you can sit outside.

I absolutely love the costa coffee shops The staff are friendly & extremely hard working ! Great choice of toasties & cakes Lovely relaxed atmosphere & a great place to go on your own for some ‘me’ time or to meet with friends 😁