This place is super disappointing! Thought it might be nice from the refurbishment but so disappointed. Waited 45 minutes for food, only 3 other tables in the place. This place strongly needs a good leader to take control and bring up the standards. Menus were dirty and sticky, forks were dirty between the tines. The floor needed a good hoover and a general clean. This place has the potential to be great but needs so tlc and better management to bring the standards up. Food was OK but menu is good. Definitely has the potential to be better.

Large pub, several menus to choose from, lots of seating and an outside area. In site parking. Kids menu. Service was slow which is why I've only gone for 4 stars. Staff were friendly

The worst Sunday roast experience! Decided to visit Greene King in Ashford on the afternoon of Sunday 25th July. I ordered a pint of Stella with no top and no head for the pint, but the manager accidentally put lemonade in and on correcting him, he proceeded by adding more beer to the pint. Any decent barman would have replaced the pint there and then. I asked for an exchange but he refused. I ordered a second pint from the table, asked for no head. The waiter returned and the pint wasn't full. I went back to the bar to complain and was accused by the manager of drinking some on the way. The manager said the waiter was walking in front of me, so the waiter couldn't tell if I had drank some on the way. I was shocked, I couldn't couldn't believe what I was hearing. We also ordered two Sunday roast meals, the chicken and beef were completely rubbery and dehydrated, the vegetables were cold and stale on both meals. We were also missing roast potatoes on one of the meals and no Yorkshire puddings on both of the meals. We weren't even notified of missing items on the meals. When we asked about the missing items, only then the staff admitted that they had run out- with no offer of an alternative or even an apology. Just an awful experience, something you would not expect from a Sunday roast! It is a shame because the pub atmosphere was quite nice, just management were poor!

Food is good, huge selection, reasonably priced. Came quickly. Pie was amazing!

The food, service and ambience was pleasant and met expectations. We went there on a Monday evening and was not crowded. The food menu was limited as there was some work going on. But everything we tried were really good. We visited again last week. Service,food everything was excellent

Good was very tasty. Service from Caz was of high extreme quality. Nothing was too much trouble for her. Very friendly and chatty and made us feel very welcome. We will definitely be back.

I had the pleasure of being served by Sophie at The Freemans Arms, and I must say, her customer service skills are top-notch! Sophie was incredibly friendly and attentive throughout our visit. Sophie recommendations were spot on. Her warm and welcoming demeanor made our evening at the pub truly enjoyable. Sophie's excellent service added to the overall fantastic experience at The Freemans Arms. We'll definitely be returning. She would make a great Manager.

Two stars for the lovely staff. Four of five meals ordered not edible at all. Two meals sent back, came out second time even worse. So bad I don’t even know what to say. A combo of raw veg and burnt to a crisp pigs in blanket that they have the cheek of charging extra for. Gravy came out looking like jelly on a plate. Hunter’s chicken rock hard you could break a tooth, chips looked like they’d been cooked seven time and carrots you could play hockey with so hard. Aside from the poor quality, absolutely shocking presentation too. No pride at all. Good just thrown on the plate. A very, very poor day for the kitchen staff. Nothing went well. Grateful for a refund and the kindness of the lovely serving staff.

I swung by Freemans Arms pub after an intense swimming session, feeling completely drained and famished. Eager to refuel my body, I ordered a selection of drinks and some much-needed sustenance. I must commend the pub for promptly serving the beer. However, I couldn't help but notice that my Guiness lacked the traditional shamrock embellishment. Now, onto the main event—the food. I decided to indulge in the mushroom and ale pie, accompanied by broccoli tender stems and a generous helping of gravy. Let me tell you, dear reader, it was a triumph! The pie boasted impeccable cooking precision and tantalizing flavors, making the extended waiting time worthwhile. As a gym enthusiast, I prioritize quality and taste, and this dish certainly delivered on both fronts. For my little one, I opted for a pasta dish and a kid's meal. The fries were a delightful surprise—fresh and crispy, hitting the spot for my discerning palate. However, as a true aficionado of British cuisine, I had envisioned chunky chips that exude that irresistible rustic charm. Nevertheless, the shining star of the meal was undoubtedly the slaw. Its mouthwatering blend of ingredients left me longing for a larger portion! On the other hand, the onion rings were somewhat lackluster, lacking the zesty seasoning I craved for that extra punch. All in all, my experience at Freemans Arms pub can be categorized as satisfactory. The delicious food, although with some room for improvement, managed to satiate my health-conscious desires.

Lovely pub very spacious great garden,nice food and very affordable..

I recently came here for the second time. This time we decided to indulge in the section “from the grill”, while I was hesitant that I could be pleased with a steak cooked in a pub to my surprise and joy mine and my fiends steaks were cooked absolutely perfectly. Furthermore the Customer service from Julia was great she was very attentive but not TOO attentive if you know what I mean.. lol We were persuaded by the desserts and they even went as far to find a previously sold out dessert for my friend. This was the icing ontop of the already shining cake. I would reccomend to anyone fancying some pretty class pub grub and a nice chill atmosphere 👍

Visited the Freeman Arms the other week when they had live music on and it was such a buzz and me and my friends really enjoyed it! We had a few small plates to share and it was delicious. Staff were very efficient and we will definitely be visiting again for more live music

A lovely family meal, the food was delicious and really well priced. The staff were friendly and very accomodating. Will definitely be coming back again soon.

We went for the first time for a kids Halloween party that The Freeman’s Arms yesterday and I was so impressed with the pub. It’s a hidden treasure! The food was delicious and very good quality at a great price. The pub garden out the back is really lovely and they put on a great event for the kids ( and the pub is big enough that we didn’t disturb all the people having lunch or watching the football on the other side!)

The Freeman Arms put on great entertainment all day and evening for the coronation. Face painting, karaoke, live singer. Really good crowd, very good food and service. Reasonable prices and good selection of food and drinks. Had a really good time there. The staff are very friendly and efficient also. Highly recommend.

Had a great lunch here, amazing service and atmosphere, with lovely food!! Would definitely come back again!!

Food was good, wait staff were lovely. Our server, Cath or Caz or something was great. She was super friendly, personable and generally on the ball. The kids were delighted when she spoke to them like little adults and they got to order for themselves. Great family atmosphere. We will be coming back.

Staff here are amazing. Always super friendly no matter how busy it gets. Food is great value & not had a bad meal in here yet. Great music & karaoke nights out on. Often pop in to watch the football & always find a great atmosphere. Child & dog friendly. A great local!

Visited the Freeman Arms with my family for a late Sunday lunch, the staff couldn’t have more more accommodating and we had a lovely meal. Enjoyed it so much that I came back the following Sunday for the poker. Lovely pub with old fashioned values and atmosphere, with modern levels of service. Thanks Guys :)

Half a kg of chicken wings for £6 and you just get 6 wings. It's a bit tight. Otherwise all is fine, service is decent and after the refurb it looks nice inside

I was in the freeman arms this evening. We had a lovely meal and stayed for drinks after. The bar staff looked after us perfectly and helped us with everything. Ashley went above and beyond to make our experience pleasant. Katie has turned the pub around and made it into a lovely family pub. We will be going back

Very disappointing I have been coming to this pub for years with my family and I have always thought the staff were friendly up until now . I booked online on arrival nobody was at the door so we continued to walk towards the restaurant area where we were shouted at by the bald headed man behind the bar telling us in a aggressive tone we need to sign-in ,so we went back to the main door until a lady came out who was asking us all to use the covid app one of my family members wasn't quite sure how to use this app and couldn't seem to get it to work on his phone all of a sudden the lady started screaming at him saying I will not tolerate this sort of behaviour ! My whole family was shocked as we did not understand why the woman was saying this as nothing had been said to her ,I asked her calmly what the issue was and she repeatedly said I will not tolerate this sort of behaviour none of you can come in ,I literally left the pub with my family speechless as I have never experienced anything quite like this and we still don't know why the lady was shouting but it was very unprofessional and rude . After such a horrible experience first being approached by Phil Michel then then the delusional member of staff I can safely say me and I family do not ever want to return to this badly managed pub

Worst customer service. Selling rumpsteak as Sirloin, asked for medium well and is came well done. Sent it back the chef came to me shouting and said did not offer a replacement or refund but the same plate back or to the bin.

Very friendly staff and well set out in these strange times. Food was nice and good atmosphere

Always clean and tidy. Friendly staff! Good covid arrangements in place.

Excellent service and very comfortable throughout thank you freeman's arms.

Always a great pub.getting to grips with things.good prices great staff

Clean and well organised with the current Covid-19 and food was excellent standard for the money

It was our first visit to this establishment, my daughter had booked a table so we could all meet up for Christmas festive Dinner. We were very impressed with the food and the standard of the service that was provided. I would definitely recommend a visit here for the quality of food and service.

Waitress was good ( ginger hair ) however when she was doing the checks of the list for steaks and anything else go through the list thoroughly I can understand the business of the night she may forget sometimes but for future I'm sure she will learn from this small mistake. Chef needs to learn the different steak cooking types despite sending it back to be cooked to what was requested personally I wake up today and feel a little unwell and I believe the cause was the steak. Another thing to note for chef learn how to cook vegetables not place them from a packet onto the plate. If your chef was new I'd suggest he gets trained again. Pains me to say I wouldn't eat again at this place please see to this so others don't then have the sane experience I had regarding these matters

Went for dinner. I had chicken and ham pie with chips, broccoli and gravy. All really tasty. My friend had a cheeseburger and chips, which she said was delicious, and my sister had lasagne. Nice staff. Haven't been in this place for a few years, and found it's been totally refurbished. It looked lovely. Really enjoyed our food and surroundings and we will be going back.

Travelled down last week to meet up with old friends and came in here for a few drinks and I'm glad we did. What a lovely place and great atmosphere. We were served by a lovely Barmaid, I believe her name was Shannon. Very polite, happy, cheerful and efficient. Will definitely be visiting again.

Seemed a nice place think it's been recently taken over. Went for lunch the prices were really reasonable --- food was average but ok. Some nice seating areas for families. Seems to be a place where you can watch sport as it was busy with rugby on TVs all around the pub. Would go again.

We have nothing bad to say about the place. The staff, service, food and drinks are at a high standard. It's cheap and cheerful as well.we love the vibe.. we highly recommend it

Visited during the week for a meal with the family. Lovely pub with a great atmosphere and dog friendly (yes the dog came too)! Lovely reasonably priced food with generous portion sizes. Service was a bit slow but there were a lot of us to serve at one time so understandable. Have been here several times in the past for food and just drinks and entertainment and will definitely be going again.

Pleasantly surprised Had meal and drinks with the kids. Bar staff were nice and polite Food was decent especially considering the price, drinks , inc 3 pints, mains for 3 adults and 2 kids and 3 deserts for £70, can't grumble Would have given 5 stars if chicken sharer was larger as only enough for 1 person really and no thighs as in description, but my son still enjoyed it. Will definitely go again.

We visited this pub for a meal with friends. Its a big pub with plenty of room. Food was excellent with a large choice and big portions. We were particularly impressed with the gluten free options which my wife requires. The service was quick and the staff friendly. All in all, a very good night out and this is definitely a place to visit for good value for money.