My nightmare began with a toothache that, over the course of 2 days, became a pain that was unbearable. Made an emergency appointment with Aspen Dental. My appointment start time was significantly delayed, but hey, that happens. When they finally took me back the X-ray tech did not seem to know how to properly obtain the images. She overexposed me to radiation by taking nearly 30 X-rays because she kept messing up. Eventually she called someone to help her and it got done. But not before I had been needlessly exposed to much more radiation that I should have been. Then the dentist, Dr. Yordanska Fernandez Cabada came in. She promptly told me that I had not one but two teeth that needed immediate extraction. One on the bottom and one on top (I had not been having any problems with the top). I asked if they could be saved and she said they were beyond saving. She then told me that I needed about $30,000 worth of dental work because if she removes the tooth my bite wouldn’t close properly. She wanted to crown EVERY SINGLE ONE of my teeth. But fine, whatever…I was in pain. She scheduled the extraction for the next morning. I was to be first at 7:30am so I could get to my clinic on time to see my own patients. She told me that she would electronically submit a pain medication to get me through the night because I was in agony. At the end of the business day it had not been called in. Called Aspen, no answer. Went there and spoke to reception and she said that the only thing I could do about the missing scrip was to call the after hours emergency number. After calling the after hours emergency number I was told by the answering service that the on call dentist had received my messages but she never responded to me. The on call service sympathized with me stating , “I wish we didn’t take calls for them. Everyone hates them and it’s always problems and when someone calls in we keep getting call after call from the same person because they never call them back.” - what a wonderful endorsement by your own answering service. The next morning I waited 40 minutes to be seen although I was the first spot of the day. They took me back and the dentist asks how I am doing. I explain that I am in pain because she didn’t send the scrip and no one returned my emergency call. She became VERY insulted that I would suggest that she had not sent the scrip. I reminded her that since I was new to the area and didn’t have a pharmacist yet that I let HER choose the pharmacy and that she chose to send it to the Kroger “next door”. She continued to insist that I went to the wrong one. This is a good time to point out that as a physician I know that Kroger can see scrips sent to other stores if asked to look, which I did. There was nothing. She did not like this line of dialogue apparently. She started topically numbing my mouth but then left for about 10 minutes. When she returned she stated that she had the right to refuse service and that she was exercising that right. She then informed me that she would not be providing service to me because she was afraid I would report her to the dental board if something went wrong (her words, not mine). She said that since I was a physician she knew I knew how to file a complaint with the board if something went wrong and therefore she was unwilling to take the risk. I was then promptly discharged from the office. I found another dentist and requested my X-rays and records to be sent over. They never did. Still haven’t. More X-rays. The new dentist literally laughed when I told them that Aspen said these two teeth were unsalvageable. He said the bottom tooth needed a root canal and a filling and the top needed a filling but they were both still perfectly salvageable. He laughed even harder when I told him about the mandatory $30,000 worth of work they said I would need. The ADA and the Dental board have ethical guidelines in place about emergency dental work that was violated in this debacle. There was so much more but I am out of space. Avoid this place.

Staff was wonderful, my mom loved everyone she came in contact with there. She is 100 and needed lots of patience and understanding, she got that and then some. I would recommend to anyone in need of dental services.

Absolutely the BEST dentist and staff ever! They were all so patient and kind with me! I have never had a truly positive overall experience and I’ll forever come back here even if I move I’ll fly in just to see them!

Do you know how cattle has to go through different stalls at a farm? That’s how I felt after my visit. After waiting in the lobby for an hour I finally was seen. I had my x-rays done which is fine that’s normal. Went to another room to have an exam. I was told I needed a deep cleaning on my teeth and a crown. I was then escorted to a “green room” where I was then escorted to a private office with the office manager Basically telling me I need to pay $2500 without any explanation at first. My jaw dropped on the floor the paper she handed me had no break of the itemized expenses. I had to probe and ask her. What is the breakdown and you would’ve thought I had asked her. For her Social Security number. Then I was pressured in to applying for finance and making a quick decision. Which I did not feel comfortable with given that I was just given this outrageous number two minutes ago. I was told I had no options for a regular cleaning. I went to another locally owned dental office to get a second opinion and was told I DID NOT need a deep cleaning and even provided treatments plan OPTIONS. They even caught a cavity that Aspen MISSED. Trust me when I say, be your own advocate and speak up/get second opinions. So glad I didn’t get bullied into being in debt from unnecessary procedures.

Very nice folks and very helpful. I never thought I could get dental work done without paying an arm and a leg at the time of service, this place set me up on a payment plan and I can actually get my dental work done without starving. Very kind people! I will recommend them to my friends and family. I am so excited!

Friendly professional staff! They explained every service they could provide for me and the cost associated. I will continue my dental care needs with this staff and recommend them too others!

I had a great experience at Aspen Dental from the first person I met till I was given my follow up appointment information. I told my husband that everyone was friendly, professional and knowledgeable.

Great staff! I had trouble with the xray process and they were very understanding. I also was on a time crunch and they got me in and out in the time I needes.