Update … They ended up calling me is working with me to clear the issues up . I’m glad they the owner/manager called me personally to help with these issues. Despite they mentioned that there is a lack of staff due to COVID. These issues shouldn’t have happened. Too good to be true! I came here a total of 3 times. One for a regular cleaning and that was done easy with no issues . The second time was for a consultation for a tooth implant. They informed me that the consultation was free/waived. And while at the appointment they wanted me to do a CT scan of my mouth to ensure their was no nerves near they would be placing the implant . They went to see if my insurance covers the scan and I waited 15ish mins which is no complaints because I want them to take their time to ensure I’m covered . Them come back to tell me the insurance covers part of the cost which I said yes since it was affordable through the insurance . The 3rd visit I come to get a new night guard because I grind my teeth and because it was needed because my prior orthodontist highly recommended it ! So since I lost mine I ensure to call my insurance to see if they can cover the cost and they said yes and half would be covered. So I called Boston smile and told them about wanting to get a new one . When I arrived for the appointment, they wanted me to pay on the spot , and said it ~300$ which i asked my insurance should be covering half of it. They basically said no. So I paid. I then get a call a day later say “hey you owe a payment for the CT scan” which I went to ask why do I owe money if they said my insurance payed part of it . Remember I payed something too for the CT scan. They said “who told you this they must have told you wrong” I said it was “you” the same lady that is always at the front desk. And so I hanged up to call my insurance to find out that they never made a claim to see if my insurance covers mouth guard and yes they would have still covered half my costs, and they I was denied that I wouldn’t have been covered for the CT scan, I wouldn’t have agreed to the procedures if I was denied . And they want another 300$ from me ! I feel like I was being scammed here. Just saying yes and no for money.

Update: they called back and explained it's because of COVID and they don't want to spread it to others. Reasonable for me so I changed my rating. Will update after I go there. I reserved an appointment alomost a week in advance. And on the appointment day 2 hours before the meeting time they told me they have to cancel because of 'short of staff'. Funny enough coz 1 day before they just let me fill in 6 forms for this appointment and double checked that I could be there on time. Now they cancel it 2 hours before my scheduled time. VERY TIMELY AND PROFESSIONAL.

I wish I would've found this office years ago. It was the best experience ever, and everything was explained to me step by step by Adam and Dr. Lauren, the night guard fits perfectly fine and the stuff were very helpful and friendly, I love how the office was very neat and clean, I would highly recommend this dental office,

Follow-up: the owner of the practice called me very shortly after posting this review, and offered to retrain the staff and ensure that this never happens again. She even offered to personally give me a follow up cleaning which I will be doing in a few months. Revising my review to 4 stars ———————— Original review ———————— I’ve been here a few times so far, the first couple of times were to perform an dental SRV, followed by a routine cleaning. The first session of SRV went great, however the second one not so much. The person performing the SRV added numbing cream to the wrong side of my mouth, and argued with me when I tried to protest. After they checked the files they realized they had the wrong side and numbed the other side as well, leaving my entire mouth numb. However, despite this and the anesthetic the SRV was incredibly painful and ended up drenching my shirt somehow with all of the spillover water. Horrible experience. My entire mouth was numb for the rest of the day. I had hoped that this was just a bad SRV experience, but I just went back for a routine cleaning (by the same hygienist) and was berated for poor dental health and drinking coffee (despite flossing every day and brushing every day). Boston Smiles advertises as judgement free so I was surprised. I would be willing to overlook this but the cleaning ended up nearly as painful as the SRV procedure, and was told that it’s painful because I don’t keep my teeth clean. I’m not sure if the pain is warranted but I don’t appreciate the attitude from the hygienist, it felt like I was being punished with an extra painful session.

Amazing service at this practice! I had all of my wisdom teeth extracted by Dr. Couldwell, and it was an easy and painless experience. From consultation to the healing process, I think it was the most optimal experience it could be. I look forward to working with Boston Smiles in the future.

Convenient location & hours. Staff are friendly, skilled, & knowledgeable. Wait was a bit longer than expected, but I had a book.

I really hate going to any dentist, but Dr. Jahnsen is really nice, explains what she’s about to do, and checks up on me throughout the visit. This place is very clean as well.

Absolutely amazing experience! Everyone is so nice and the clinical staff are all friendly, gentle, and thorough. Would recommend to anyone that is looking for a new dentist. I also really appreciated that they have bilingual (Spanish-English) providers!