1/5 Suzanne H. 4 months ago on Google
My
family
and
I
come
here
every
year
for
a
Christmas
lunch.
We
have
been
coming
for
years.
Unfortunately
this
year
will
be
the
last
as
our
service
on
Saturday
the
2nd
was
the
worst
I
have
ever
experienced.
We
arrived
at
about
2pm
with
a
party
of
7.
We
waited
to
order
until
everyone
in
our
party
arrived.
We
all
ordered
at
the
same
time.
About
20
minutes
later,
4
meals
arrive.
We
politely
try
to
wait
until
the
other
meals
arrive
but
it
starts
to
be
a
while.
After
about
10
minutes
the
waitress
says
she
will
check
on
the
other
meals.
She
comes
back
and
says
somehow
they
were
placed
on
a
different
ticket
and
would
be
out
shortly.
Maybe
another
10
minutes
later
she
arrives
with
1
meal
and
tells
our
two
other
guests
that
no
one
told
her
they
ran
out
of
meatballs
and
would
have
to
pick
something
else
from
the
menu.
This
now
had
to
have
been
at
least
45
minutes
from
when
we
all
first
ordered.
If
you
are
out
of
a
product,
that's
fine
it
happens
but
tell
the
customer
when
they
order
or
when
you
give
the
order
to
the
kitchen,
not
45
minutes
later,
after
everyone
else
has
received
their
meals.
The
two
other
meals
are
ordered
and
must
take
another
20
minutes
to
arrive.
You
would
think
those
two
orders
would
be
placed
on
a
rush
but
apparently
not.
It
was
not
that
busy
in
there,
it
was
about
3:15pm
by
this
time.
When
we
finally
got
the
check,
we
politely
asked
the
waitress
to
remove
the
two
meals
that
arrived
over
an
hour
after
they
were
ordered
and
significantly
later
than
the
other
orders.
She
went
to
get
the
manager,
or
another
employee,
he
never
introduced
himself.
He
just
said
"so
what's
the
problem
here?"
We
explained
what
happened,
his
reply
was
"well
we
ran
out
of
meatballs
earlier
today"-
completely
missing
the
point!
He
didn't
even
apologize.
He
said
best
I
can
do
is
take
off
one
of
the
entrees.
We
accepted
as
we
did
not
want
to
argue.
We
would
have
appreciated
an
apology
or
at
least
some
form
of
taking
responsibility.
He
was
extremely
cold
to
us.
The
whole
experience
left
us
all
with
such
a
bad
taste
in
our
mouths.
I
work
in
the
food
industry-
I
get
that
mistakes
happen,
products
run
out,
items
are
misplaced
but
you
at
least
have
to
own
up
to
it
and
treat
the
customer
the
right
way
to
make
up
for
it.
We
are
extremely
disappointed
and
will
never
return.
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