I worked here for about five years and my experience here shaped the rest of my life. I worked primarily in the emergency department and it was the nurses I worked with who inspired me to continue my education. After graduating nursing school I accepted a position closer to home though maybe one day I will find my way back here. Until then, I can assure you will be in great hands.

wow please do not go to this hospital 1 they do not care about u 2 you can try to tell them how bad u hurt they will not believe you and start talking down on you 3 if you ask, they don’t know 4 can not will not help you. 5 lie to you just to not answer you 6 if you don’t have choice but to come to this place, please do the follow to make your life easier. stop by other hospital to get all of the test done and bring it with you. for me i’m waiting on CDU waiting for test to be done. i have been waiting from 11 pm and now 4:24 am. this place is something

I have been an MGH patient since 2002, I love all my doctors, surgeons, testing technicians and the entire care team. They are the reason I have been there for 19 years. My disappointment is specifically for their newly implemented policy of not booking any appointments beyond 3 months out. Since I can not find a place for feedback of this sort on Patient Gateway and this does not seem to be a question/feedback that a Contact Us number can answer, I here take it to the public platform. I was told this policy was to prevent extra work from patient rescheduling. But as a patient, walking away without having an appointment, any appointment, makes me feel dismissed, even abandoned by a team that is supposed to care for me. While I can see the cold logic on the hospital side, what the policy maker(s) failed to see is the emotional needs of the sick, we want to feel connected with our doctors, we need to know our follow up diagnostic tests and visits, possibly saving our lives in 6 months, are in order. That ink on my calendar helps my life stay on routine so I don't constantly worry about forgetting my follow up timeline. Not all patients frequently reschedule, I, for one, don't. I respect the appointments made because these appointments matter to my physical and mental health more than the policy understands. In the meantime, doctors cancel on us too, rescheduling work load is not all patients' fault. I think this clean cut no appointments beyond 3 months is not kind enough to certain groups of patients. Giving patients choice to book or to wait, or putting the focus on partner with developing software allowing patients to self-reschedule on Patient Gateway would be a far kinder approach. Please reconsider

Been going here for over 20 years. But have been walking away disheartened since the merger between competition and now together Brigham Mass General. My observation is it's a merger of reduced budgets brought on by powerful trustees. Many of the better doctors and nurses that made Mass Gen great, have left to work for more prestigious hospitals ! 6/22 Update, it has fallen from 1st to 8th. Mass General Hospital is no longer...2023 update, Mass General hospital now prohibits patients from complaining about there healthcare. Talking about calling the kettle black !

I believe this probably was once an amazing hospital. However, when I went for treatment of a chronic condition it was borderline negligent. Previously I was followed at Children’s Hospital and Boston and it was amazing I had exceptional care. At Mass General I waited in a chair in a hallway for 8 hours for treatment of a GI bleed. I was not allowed water yet did not have IV fluids during those entire 8 hours. Then I finally got an ER room. The GI doctors told me I would have a procedure to stop the bleeding first thing in the morning. It is now 12:00 and apparently I am not even scheduled for anything. Oh and my “room” is the waiting room. I feel worse then when I entered the hospital. If possible please please go elsewhere. It is a nightmare here.

Literally not okay how they treat their patients. You know something wrong with a facility when someone who just had 2 strokes, kidney failure “fractured” (broken) knee etc leaves because he is fed up on how he is being treated after staying there for almost a month. Would rather die with integrity than be treated like scum! I know that his claims are true because They put him on a high dose of opioids then informed us that he would have to be weened off because on top of all of his issues he would be more uncomfortable going through withdrawals. We called and asked them to switch to a pharmacy that was close to us, at which they did. We were told by the pharmacy that we needed a pre authorization for the meds. We called the hospital and were told the drs were making their rounds. We called again in the afternoon and I am stressing how my brother can barely move and we’re told the drs are making their afternoon rounds and we would have to wait a while until they were finished. Then the dr finally calls back after 8 phone calls through the day to them and she says that she was on the phone with the pharmacy for an hour meds are on backorder around my area so she called it back in to Boston. She kept reiterating how my brother signed himself out so he is no longer a priority patient and she is very busy with her workload. My brother can barely move and I can’t drive to Boston at any given time. I called the pharmacy close to me and they informed me that they had the meds fully in stock. I then got the run around again and informed the Dr that she could call it back into my area as they had the meds. She told me that she was not going to do that and was very bitter and cutting me off. I told her I couldn’t imagine what my brother was going through there if I can’t even complete a sentence. The Dr blatantly lied and refused to call his meds in closer to my area. I didn’t want to anger the Dr any further as she was an active Dr on duty and I didn’t want her to take it out on her patients so I just said okay and we hung up. While he was there he was getting attitude from the staff because he couldn’t understand what was happening due to the way that they were explaining it. Too many occurrences to write at the moment it’s overwhelming. There are Soo many injustices happening in this hospital. Most of the staff give it such a bad name! Even some of the receptionist are so inhumane it’s soo odd! I will absolutely be bringing this up to any department organization and anyone that will listen. Turn away if you can. If you can’t, may God Bless you and good luck!

They clearly lost my biopsy results. I had to take a day off work to have this painful procedure done with a long healing process and it's important I know the results. I finally got a call back from the doctor who ordered the procedure and she said she would look into it, agreeing it has been way too long. That was weeks ago. Gave two stars instead of one only because I have been coming here my whole life having a congenital defect. The trips to Boston and being passed around to different doctors and lost results makes it appealing to look elsewhere.

Horrible experience to a loved one. Left for 14 hours in emergency room with stabbed wounds before taken into surgery. Customer service and patient care here has been absolutely terrible. It’s a shame they way we are treated here. Asked for the hospital administrator I was told “no we can not page that person”. I intend to write several letters starting with the board.

I am noticing a trend of nepotism in this hospital. It’s great to see a doctors family members have in interest in pursuing a career in medicine, but I find it concerning when 3 members of a family work at the same hospital. I am not impressed with the way I have been treated by certain doctors, (rude and disrespectful) making me consider seeking treatment elsewhere.

Horrible. Been to the er twice in a week and haven’t spoken to a single doctor. Waited seven plus hours, twice, for an X-ray and blood work despite needing cat scan and echocardiogram. Then say they want to keep me in the cud waiting room overnight for observation in a chair. Watched an employee browse Craigslist for 4 hours looking at cars and motorcycles.

Horrible. My brother and I came in due to emergency with my eyes. The front desk was so rude, unprofessional and deaf. 0 respect for others, they looked very displeased with there life, gremlin attitude. Made us wait 6 hours just to get a blood test, and want me to come back in a couple weeks. Mind you I could have gone blind from the illness, and all they said was to rest. The hospital is a scam. Whoever thinks it's the best hospital, may God help u see.

Took my daughter today to the ER and she was so well taken care of despite how packed and overcrowded it was. So thankful to God for this hospital and the hard-working staff there!

Absolutely terrible. I am not one to waste my time on a review but it was that awful. I got taken by ambulance due to being roofied at a local bar.(the greatest bar) I woke up in the hallway having no idea where I was. I tried using my phone to call my husband zero cell service. Asked to use the phone they said no. I never felt so scared or alone in my life. Lucky my friend called the ambulance when I was unconscious and she contacted my husband which I wasn’t aware of at the time. They never did a blood test after asking as well as for an iv. (Was in hallways for over 4 hours with no care) When my husband picked me up he brought me instantly to my local hospital here in Maine still not fully conscious with a constant tight chest. As they revealed I had a high dose of Rohypnol in my blood system. Literally thought I was dying at 33. Do not go to this hospital they do not care , not to sound dramatic but it was beyond terrible.

Please do not chooses Massachusetts General Hospital for an emergency because employee is very rude. We waiting for over six hours and they keep telling us you have to wait. some of the employee nice one of the girl was very rude I asked her how long she telling me you can wait 12 hours. The management need to check their employees, how to talk to the patient

First and last time visiting mgh emergency room. Security and front staff very professional and nice. Nurses in the treatment rooms are vile. I left there feeling so depressed and disgusted. They automatically assume u want narcotics. I've never in my life done drugs and I went in there with severe menstrual pain. It's was so severe, that I decided I needed to go to the emergency room. I was treated like a hospital hopping addict. I told them nothing I took was working and I was severely dehydrated. So dehydrated that they poke me in 4 different places to draw blood because my veins were flat. I told the nurse that I had already explained to everyone I was dehydrated. She asked me why was I crying and then scuffed at me telling me "we don't give serious pain meds just for menstrual cramps". I almost lost my cool, I just jumped up and left. Just menstrual cramps? I have endometriosis and I might have to end up having a hysterectomy at age 32. How emotional I was to think I could never have kids. What an insensitive, mean place.

This used to be a great hospital, but has not been within the last 5 years. Year after year the staff seems to grow increasingly negligent from department to department. Decreasing care in strategy for innovative care. We have experienced direct and indirect prejudice for race and weight there. I surprised and appalled. They need to train their staff better vs. be dismissive to the patients.

I have been going to Mass General for over 20 years. There are some very good doctors and staff, but the overall management of the hospital is horrible. Poor staffing, training, and procedures. VERY BUREAUCRATIC. They don't answer phones. They make patients jump through useless hoops with endless forms and questionnaires. They collect too much data on you, which they then own. Their billing practices are outrageous. The main hospital is dirty and smells bad. The culture is one that elevates doctors over patients. They don't care how long you wait or how inconvenienced you are. They won't treat your pain; they are very politically- vs medically-oriented about pain meds. Mass General is the opposite of a patient-centered facility. It is possible to have a non-horrible experience, but it takes a lot of work on the patient's part. I'm looking for a new hospital.

Communication is horrible. I don’t have the time to go over every detail. You scheduled appointments and procedures and no one has a clue to what is going on. We wasted two days covering almost 300 miles to go and find the appointment that was made with us for some reason did not exist once we got there, it was so frustrating. Patient advocacy was so rude offered me money for parking. Are you serious? Now we have too wait two more weeks to see a doctor. The staff was nice but there is a breakdown somewhere. My son had to be rushed to the hospital in another state after the procedure we had to cut our vacation short due to his headaches and back pain. The doctors are caring they did call to check up oh him but the rest of our experience was not to pleasant. Check, triple check before you head in so you don’t wast your time. I usually give everyone a chance but twice and us taking our time from work and price of gas, babysitting and my son felling worse after did not help. Hope this helps some. Please due your due diligence before you go there.

I’ve been a bit of a frequent flyer to the ER here recently due to covid complications, and I’ll continue to come here if I need to. The staff here are very attentive and are thorough with blood tests and screening patients, even through the mayhem. At my most recent visit, I was about to be discharged and brought up some symptoms I was having to a nurse - she immediately cancelled the discharge and reevaluated me, which lead to an overnight stay. At another visit, a nurse named Omar recognized I was struggling to sit up in a wheelchair and quickly found a bed. Omar in the ER and Sue in the ER’s Observation area upstairs were both wonderful. Thank you so much guys.

This hospital barely functions. I was taken to their emergency room last September several times and they never were able to figure out the source if my acute pain. There is zero privacy once you are admitted to the emergency room. As one resident told me, they consider their work done when they decide you are not dying. They gave me an appointment with a Department that had nothing to do with the problem I eventually was found to have at BIDMC. Now I am dealing with their dermatology Department which cannot give me an appointment befor January in six months, even though I am a patient I here and I have an acute problem. They suggested I go to the emergency room. I can’t wait to get a GP that is not affiliated with this place. It is not functional. I don’t care how many Harvard teaching faculty they have. Avoid, avoid, avoid.

Outstanding in every way! I received the best of care for the five days IWas there! I commend and thank every nurse who cared for me, the medical team is exemplary, compassionate, responsive, caring and kind! I am most grateful to all the support staff who cleaned our room, brought our meals and provided anything i needed Thank you! And my thanks to the catering staff, every meal was delicious. I’m grateful to all!

My husband was admitted into the cardiac dept The Ellison Floor. And he was very pleased with the way he was treated. Very comforing his nurses Maggie, Amy,Isabella, Molly. Thank you so much for treating my husband. You ladies are amazing!!! My husband and I definitely recommend Mass General Hospital. 5 STARS ✨

This is the worst hospital I've ever been to in my life. I waited for more than 5 hours, no doctor attended to me, I felt a lot of pain after having an accident, they left me in a room waiting for hours and the doctor did not come. then they want to charge an expensive amount for this health garbage. worst service, inhuman, lack of respect for people.

I took my husband with 103 f temperature, it took a couple hours to take care of him, he had ct scan with results of blood in the urine. He was seating in a chair since 11.50pm to 10.30 am next day. They sent him home with every 4 hours high fever and just Tylenol, no antibiotics and he still has high fever and shaking. Why the doctors not prescribed antibiotics, they are more worry about suit than save lives. Thanks MGH for nothing.

It has become almost impossible to see an MD before or after a procedure ir operation. All visits are handled by nurses. Errors in scheduling are rampant and total lack ir recourse in case of an error. Everyone at the hospital engages in covering up including Patients Rights dept. Good doctors but a total management mess.

Deplorable, we waited as the doctor ran an hour and a half late. We were not even notified, we were just expected to wait. I called to try and reschedule, I was told I could not get another appointment for three months. I could not wait in the waiting area with my husband as it was only for patients. This was not due to Covid it was because they were doing construction. My concern was that my husband is diabetic and he could not eat or drink and no one even checked on him as he waited. The girl at the desk told me I had to leave when I went in to check on him, because I could see on my phone his blood sugar was off. Waiting in the hallway all I heard from other staff members is how overbooked and short staffed they were. This was once a world class hospital. I have never been so disappointed as I have been today. People think coming to Boston you get better care. A hospital is only the building, the care is the doctors and people that care for patients. The patient care today has been more than disappointing.

I have had the worst experiences at MGH, always. I finally went back after 3 years of being scared to because of the inappropriate behavior and lack of professionalism. Today I walked in, my car was in the shop so my mother brought me, I let the front know I had a service animal (the ones giving the stickers. They were wonderful) and forgot my vest in my car, and didn’t even bring a leash. I was holding him and had a carrier. The front “directional” people when I asked where my floor was, snapped at me and said “why do you have a dog” I said it’s my service animal. They said you’re not allowed emotional support dogs and I said no this is my service animal. When they asked where the vest was I explained and they told me I didn’t know what I was talking about because service animals always need vests (that’s not true). They didn’t even ask me the questions you ask someone with a service animal. Then they stared at me as I walked back and my mom was helping me carry my bag, they confronted us again and said is this your dog, my mom said no it’s my daughter service animal and they said again it’s not allowed without a vest. Then instead of asking me the questions you ask someone when a service animal isn’t wearing a vest/not on a leash THEY TRIED TO TELL ME IT WASNT A SERVICE ANIMAL. A woman then left her “desk” walked over to me and my mom as we were walking to the elevator and asked my mom as if she were quizzing her, asked her again who’s dog this was and completely disregarded me. We both answered….THEN gave me a pamphlet with a breakdown of service dogs and emotional support dogs to know the difference so I don’t make this mistake again and understand the laws moving forward. I was so embarrassed and uncomfortable. I couldn’t find my floor because they were too busy snapping at me that they didn’t help me and because of their focus of my service animal…they didn’t clarify where to go. I’m almost 30 years old, I just wanted to attend my doctors appointment, my service animal has flown with me on planes, gone to restaurants, other doctors appointments, work, etc..but a doctors office attacks me.

Everyone is there just to get a check. They don't care about their patients. Very disappointed because it was never like this a few years ago. Was told by a doctor to come in and get blood drawn got turned away because jr said it was a holiday and I will not be seen although I told him it was a time sensitive lab draw that needed to get done. They will be hearing from my lawyers if my health becomes in jeopardy

The cafe was ok and wasn't impressed with taking a bite of raw chicken, needs more coffee variety.

AWESOME!! Every time I drive my elderly friend there, we never wait, & staff knows us well. Dr. Stone is an absolute God send for sure!

This hospital is WAY too busy to help you in a reasonable amount of time. I went in with terrible pain in my left side and SEVEN HOURS later…and multiple tests including repeat ones…and NO results yet! You haven’t eaten ALL day…they don’t care! It’s crazy! It’s also VERY gross! My room had dried blood on the wall…it was SO disturbing that my sister put some gloves on…got some towels and washed it off with Purcell!! Just yuck!

My cousin has the worst experience there today, in the ED. Most of the staff were rude and uncaring. How can you work in this field and not want to help people? She had a broken leg injury about a month ago and has what we seem to be severe swelling. They did an ultrasound and X-ray, but refused to do blood work. How can you tell if there is infection? The discharge paperwork is a joke. I understand that Mass General is a medical institution, but the discharge paperwork should be written in verbiage that the standard person can understand. I read the discharge paperwork and it was very difficult to understand what they were trying to say. I would not recommend this hospital!

Beware of this hospital I am suffering long term trauma due to my stay here. they will falsify their notes to cover up their mistakes so they do not get sued for malpractice. They gave me medication that they knew I would have adverse reactions to and is listed in the hospitals records under allergies. If you file a complaint they will refuse to treat you like a human anymore and provide false diagnosis and manipulate events to avoid taking responsibility for their unethical and unlawful medical care. The nurses and doctors in the white building floor six are the rudest and most judgmental and biased healthcare workers. The nurse Nina Perel is a narcissist and should not be allowed anywhere near a patient as she will purposefully ignore patients needs and lie about the care she never provided and make false accusations. They have doctors doing assessments and forming treatment plans and diagnosing patients based on inaccurate information and without ever personally seeing the patient. They will discharge you to the streets without the recommended supports leaving you in very dangerous conditions, even though they are required by law to ensure patients are provided with safe discharges.

I went to the emergency room because my two kids had a very high fever and I was hoping they could get the proper care they needed as I’m entering the hospital the front desk representative was extremely rude and would not keep mine and my children’s information private even after I verbally told her to stop violating HIPPA and speaking out loud about our information. She responded with attitude and poor customer service. please do not work in a nursing home or hospital if you aren’t going to be nice to the patients its not a workplace, it's their home. Imagine if it was you. We are not giving you a hard time. We are having a hard time. My faith in mankind is slowly deteriorating. Do better.

I wish I read Evita's review before I came to MGH as I had a similar experience. I went there because I assumed I'd get top notch diagnosis for my sudden spat of migraines. As I was in the triage room waiting for a Dr, I noticed that a patient who came after me was seen before me. I asked the security employee(who was very nice) why that happened since I couldn't track down a Dr and he replied that maybe because the patient was a security risk. Didn't buy it but I was in such excruciating pain that all I wanted was treatment. I wanted to leave, but the security guard encouraged me to stay since it might take just as long at another hospital (2hrs at this point).Eventually the Dr arrived and greeted me with his left hand, which was odd. He goes to explain my symptoms and realizes he's confusing me with another patient. He then offers his right hand and restarts his screening. He was nice but I had so many questions in my head about this encounter. Then I was asked to leave the room and head to a waiting area for IV. Really? I wanted to lie down so badly but all they offered were 2 chairs. I then listened to other patients' diagnosis who were on beds in the hallways..why bother signing HIPAA paperwork when your business is out in the open. 7hrs later, no pain relief and all I got was an IV and probably a hefty bill. So I may have to agree that if you are African American, you are better off somewhere else.

I am currently sitting in the treatment area at Mass General & I’ve been here since 7 P.M. I was told that I needed a cat scan wen I arrived. It is now 10 P.M & no one has taken me to get a cat scan. About 30min ago a white young lady came to the same treatment area as me & she was just bought up to cat scan. Mind u she came in complaining about the same symptoms as me...how do I know cause I asked her while I was sitting here passing the time. I feel like I’m being over looked because I’m African American. I’ve expressed to them that I would like to leave & no one has yet to sme & tke out my IV. I’m so freaking aggravated & disappointed about the treatment I am receiving. I will never come to this E.R again..u less my skin maraculously changed from to white.

checking into this hospital is pretty decent. the wait is painful. the pediatric unit is excruciatingly uncomfortable. no bedside manner . the nurses just jump straight to touching and don’t introduce themselves . it’s weird , it’s rude. we waited forever and ended up leaving without being seen by the doctor. the pediatric crew is really strange. especially the doctor on this particular night shift. i don’t think confidentiality is a thing as they discuss a lot of person information aloud. this was my second visit. i won’t be going anymore.

I’ve never experienced anything like this before. I am leaving MGH ER in Boston at 5:35 am after spending over10 hours sitting in the waiting room. There were patients in beds in the halls lined up like sardines. The nurses are drawing blood and putting in IV lines in the crowded halls and waiting rooms. This has to be a health code violation for sure. I was told by the ER doctor that I was being admitted to see a specialist in the morning but hours and hours later, I’m still in the waiting room. I asked to speak to the doctor and 2 hours later a different doctor arrived and said he decided not to admit me and to just wait in the waiting room to see the specialist when he got in, He had no idea why I was even there, he never asked. After being awake for 24 hours, I was not only exhausted, I felt so much worse than when I got there to begin with. That was an absolute waste in so many ways. I will never go back!

This place is the best in the world!!!! They took very good care of my friend. He was in Rhode island hospital and they sent him home and we went here and they saved his life if you're in Rhode island hospital I suggest you go to Massachusetts General!!!!!! you will survive!!!!

I just want to give MGH workers a big shout out! They were so caring, nice and alert (how a worker at a hospital should be, and not often found no more) I felt so cared for and confident everything was going to be fine! Thank you so much! Keep up the good work! 💛

This review reflects my treatment experience at Massachusetts General Hospital--Northampton Massachusetts branch. (MGH now includes various branches across the state via purchase and merger.) I had a rather serious emergency room visit and immediate admission to the hospital after a routine lab test showed a very serious and unexpected kidney malfunction. (Blood creatinine -- a toxin -- at 6.3 mg/dl. This is about 5 times normal. And is a very serious health condition, indicating kidney failure, and my GP's office told to get to an ER right away.) Firstly, let me report that the nursing staff was very good. A bunch of nurses, and also some enthusiastic young nursing students, well equipped for their profession, with a real caringness. Ditto, the physicians in the emergency room and hospital. I think many of them were residents and interns, and they did a good job. Where the hospital really messed up, is that they rushed to get me out the door, and it sent me, who they knew lives alone, home while in a fainting-prone condition. I was in the hospital for about 3 days, and on the first day actually fainted. I continually told the staff during my stay that I felt woozy, and prone to fainting if discharged. The discharge coordinator had initially told me that if I were in the hospital for 3 days and it was unsafe to return me home, then a standard option with the Medicare I have would be to discharge me to a nursing home for a bit, so I didn't fall, etc. During my stay, a physical therapist walked me down the hall, then up and down 5 stair steps two times. I informed him I felt dizzy after the first up and down trip, so he brought a chair, I sat on it, until I was able to walk up and down those 5 steps the second time. Despite this, the physical therapist apparently wrote his report indicating I was not eligible to be transferred to a nursing home. On discharge, I protested that I felt like I may faint at home. I also pointed out a special medical reason I might faint: to prevent further kidney damage, the hospital had withdrawn, and told me to not resume treatment with, a drug that had been given to me for the last 23 years to control fainting. (Unknown to me at the time, there was an additional medical reason for me to faint. The hospital at started me on, and told me to remain on, tamsulosin=flomax, a drug whose prescribing information has conspicous warnings about it causing fainting.) The person making the decision, (a P.A. and not a physician) insisted he could not send me to a nursing home as the physical therapist had deemed me home-ready. So they sent me directly home on about the 3rd day. Anyway, I got home. At day 2 home, I actually did faint. (No injury to me that I can detect. I bent up at least one plastic bottle that was on my bathroom floor, and urine spilled over the floor as I was emptying the urine bag, but there was no detected injury to me.) Anyway, the Massachusetts General Hospital visiting nurse was here the same day I fainted, and really was uncomfortable that I was at home. As was the nurse-practitioner at my family practice. Further, the MGH visiting nurse on that day measured my blood pressure, and found it dangerously low and she noted there was a risk of fainting with this low blood pressure. However, we all decided if I took an ambulance to the ER, they would likely just keep me waiting for 10 or 12 hours, decide I had no critical medical needs, and send me home at 2 in the morning, with no available way for me to get home. -- It's now over a week that I've been home. I fainted the 2nd day home, as reported above, and over about the next week the faintness has subsided, so I no longer feel at high risk of fainting. But I feel that P.A. at Massachusetts General really goofed in discharging me to home rather than for a few days first at a nursing home. If my faint at home had gone differently, I could have been really seriously and permanently injured.

The wait to see a doctor was seemingly long and they appeared to be understaffed. They had a covid positive patient quarantined in an open room, in close proximity to (adjacent to and in front of) the hospital waiting area where great number of people were waiting to be seen. No one in the hospital waiting area practiced social distancing and it was not enforced by staff. I was informed that my wait to see the doctor would be 4 hours.

Boston was going to be just a port of call on our cruise, but we had a medical emergency while we were here. We spent some time in a very busy emergency room, but they got us in for surgery within 24 hours. All the medical professionals who helped us were kind and very informative and caring.

Last night I went to the ER and ended up getting surgery . I never been to the hospital for emergency before. Only once was I ever in the hospital as a kid for tonsils. It was kind of nerve-racking to be alone but the staff members really made me feel safe. I had many nurses/doctors check on me .when I got to the OR I had many people around joking with me and holding my good hand. I felt like I was In good hands ! Update : calling to make a appointment is a pain. I’ve been calling every day and leaving messages .

If I could give zero stars I would. I got here at 345pm check in was perfectly fine and I was seen by the nurse triage by like 430pm but I had to excuse myself because I felt ill. Then when I returned it was like starting from scratch and no one cared I was in dying pain with gastritis and a ovarian cyst that may have burst. When I went up to one of the girls to ask she said very non chalant to me "yea there's like 8 people and probably going to call all of them before you" so I told her I was in too much pain I was going to leave and all she did was shrug and said ok. That was at 730pm. Honestly the WORST hospital I've ever been to. I thought the Everett Hospital was but I stand corrected. Absolutely horrible and I plan on telling masshealth all about it!

My wife was operated on 10/19. Our stay from then on and through the weekend was the best hospital experience to date. We especially want to comend the staff. Our nurse Lauren Schmidt was the happiest and most cheerful which flowes right to the patients making us feel great. All the staff was great.

One of the best hospitals I’ve ever been to. Staff are kind and caring, and only want the best for you. After a car accident i unfortunately had to go to the emergency room, and luckily was seen right away. They truly cared about my and my Fiancés well being and health. They even followed up a few days later to see how we were doing. I’ve been to other parts besides the ER and experienced the same 5 star attitude and care.

It was really comfortable and professional help . I want to say thank you so much to Holly !

Had a ruptured appendicitis in 11/2020 and was fast tracked in the ER and given the proper imaging, diagnosis, and treatment by the surgical resident, nurses, and anesthesiologists that probably saved me from sepsis or something worse. I'm also a nurse and was impressed and grateful for the care received here.

I Saw infectious Disease doctor Howard Mark Heller at Mass General. I explained about all my pains and showed him a large lump. He had all my records from two doctors explaining I needed a cure for parasites. Heller had a copy of my lab results stating I had them. He said he knew about parasites. I said You don’t have to be from a third world country to get a parasite, people from other countries bring them here ( btw they get meds before Americans)it also Could be from Chinese food or a rodent infestation. Ect. At the end he said “I don’t know what to do for you? Yet! He never called. I asked for his report and Dr. Heller left important things out which made it look like I didn’t have what the lab and I said I did. An insult to me and my good doctors! I called the complaint department explaining that my report was not accurate and I wanted changes to be made. I also wanted to see a different Doctor who would have more experience. She was so rude and unprofessional I was shocked ! She stated She would ask Dr Heller if it was alright.😮. No call back! They started asking me for “donations”to their hospital after leaving me to “suffer alone “ . People are being misdiagnosed all the time who in fact have parasites. Most of Our doctors don’t know how to cure them. 👎🏻😡

The hospital is one of the best in the United States and the world. It have obtained several awards. The attention is very good

This hospital it's just a name they careless most of the time. I admitted my wife for ileus they left her at the ER for three days ignoring her disease which is MELAS and now she is in the ICU this is resulting from neglect her she admitted on 1/19/24 tell now fighting for her life

Last summer I ended up in the ICU for 6 days with a pulmonary embolism. All the staff were wonderful, especially the nurses who changed my chux pads. Multiple doctors came to talk to me about my options, and I felt reassured that I was in good hands. I was put in a catheter-directed thrombolysis study. My medical team explained the procedure in ways that my oxygen-deprived lungs could understand, and before I knew it I was rushed to the OR. My follow-up care at MGH has been exceptional. I see a cardiologist and hematologist regularly now, but I am grateful to be alive thanks to the wonderful staff at MGH. You all rock!

The doctors and nurses are world class. Every single person was wonderful for my mom’s 3 week stay. Everyone really cares and it’s obvious they take pride in their jobs. I got t know all the nurses and doctors and really trusted them with my sweet mother.

Horrible experience. Dropped my dad off twice to emergency for surgeries. Both times his name was not in the system when i tried calling to talk to a doctor. Nobody texts or calls me to inform me he is in surgery or out of it. Nobody knows where my dad is. Horrible management. Disgusted

(Translated by Google) Very skilled doctors, but the hospital and the staff are only good (Original) أطباء ماهرين جداً ولكن المستشفى والعاملون لايتعدون درجة الجيد

We had the worst interactions with patient advocacy!!! Man they are supposed to help the patients but really they are really dismissing. The staff needs to be truly be retrained. They seemed bias. No support bro! So upset with how they handle stuff!

My sister had procedure done their and I had to pick her up, the doctor called and said be their in two hours after battling the boston traffic i arrived 15 minutes early and was told to wait at the entrance for 30 minutes and they will call me to come up but after a hour i had the front desk call upstairs and they told her it would be another hour. So i decide to go to the calf for something to eat and waited in line to watch if your a employee of mass general you get to skip the line and order and talk to the people working there so i just said they aren't going to get my money and left bad enough i have to pay more and more for parking.

Their treatment of my family & myself were sub par. Especially in the critical care moments that they are suppose to be here for. No matter the outcome the experience should not be a degrading one. Do better.

I can now understand why the ratings are low in this hospital. With the manners of the customers representative/agents are rude, not helpful. They just hang up for no reasons. You are wasting your money for employing:paying agents who don’t even understand what’s it’s like to give customer service. I’m just disappointed.

I was admitted to the ICU Unit on Blake 12 a week ago Friday. I can't even begin to tell you how amazing my nurses and Dr's were. They were always making sure I was comfortable and had everything I needed. The attention to detail was very good and while explaining my discharge papers my nurse was very patient with me. The unit and rooms were constantly being cleaned by cleaning crew. The ONLY thing I can complain about is the TERRIBLE FOOD. OMG. All my orders were wrong except for my last day and the quality was pathetic. I would think that a hospital like MGH would have a better menu and quality.

If you are on mass health insurance they treat you like absolute garbage. Was throwing up and had severe abdominal pain and was made to wait hours and when I asked a Dr about the wait I was immediately kicked out because my mask was bellow my nose because my glasses fog. Truth I was denied service because I was poor. I battle regularly with depression and suicidal thoughts. I was made to feel worthless by the staff here. If I die this hospital should be sued for their lack of respect and care for those of all walks of life. They openly discriminate and this is wrong. I deserved proper treatment.

Had a very close friend transferred here for Encephalitis and memory issues. Staff was awesome. As an African-American, I was cautious as to if she'd be treated right since historically, this has been the unfortunate experience for many...She was treated with the utmost of ❤ care. Doctor's and nurses in the Neurological dept. were VERY professional, attentive, caring and AWESOME. Please pay for their parking MASS GENERAL!

My father spent his last days at Mass General. The attention he received was very generous as he was treated with kindness and compassion compassion. Dr Buchanan was on Dr Abramson team and I remember how much she cared. Same thing can be told about Ms Di Marco, the social worker, and the Nursing staff. It was a painful time for us as a family, but we are thankful for the dedication of the people of Mass General.

I'm Manager Camara, i'm working in program in this Hospital, this people in moving better Bic, better nice Service,. I'm meking French.

Great hospital and the staffs are great and this hospital have great doctors and modern equipments.

One of the worst ER and admission experience. After 30 hrs in noisy and dirty and nurse inattentive ER hallways, while in life threatening condition, l was discharged in less than 24 hrs still in life threatening condition after transfer to floor room. Hospitalist stopped effective IV treatment reversing it to ineffective and failed oral medication discharging me un life threatening condition refusing tests and blood tests .Lack of Patient Relation response and patient recourse to the administration re above and incompetent and negligent hospitalist treatment and unsafe discharge.

Yesterday (2/14/22) my husband and i met with Dr. Price and his lovely fellow on the 8th floor. I was very anxious when i got there and that slowly calmed down when I met everyone. I must say it was worth the wait of almost a year to get into the FND clinic because they CARE about what's going on with me not like other drs i had in the past. The have a set the grounds and now its MY turn to get back what i lost back in 2006. Thank you Dr. Price and his lovely fellow.

I absolutely LOVE MGH. My pcp's have been phenomenal (I have been a patient for 25 years). I have had multiple surgeries, three for a leg trauma that I might not have recovered from if I were anywhere else (Thank you Drs Smith and Richardson!!) I cannot say enough good about the doctors and surgeons here. The person who complained on here because she got kicked out for not wearing her mask properly should be aware that the staff here had to take care of many COVID patients, and they have watched them die. The mask issue isn't a joke. If you're not going to wear it properly, you shouldn't be in a place where people who have compromised immunity go for treatment. That's just selfish.

So, I was supposed to bring my Daughter there on Wednesday 02/04/2022. I just got a callback from a lady name Kerry, very rude with no manners…, telling me that my appointment was canceled…., I have been waiting for this appointment for over 2 months…, she called 5 days before my appointment telling me that they wouldn’t take my Insurance…, so I told her no problem, I will pay out my pocket and she said to late you have to call back and reschedule another appointment😡not even saying that I felt discriminated after the way I was been treated. I wish I could give 0 star as a review.

This review is specifically for the sleep lab. I've had good experiences with other departments at MGH in the past, but my experience recently with the Sleep Lab at MGH has made me question the hospital as a whole. Being charged 700$ in copays for 10 total minutes over 2 virtual visits and having an at home sleep study done where the equipment was clearly not calibrated properly, which led to the suggestion I come into the sleep lab for an overnight study really gave me the sense that everything here is just geared to milk you and your insurance for as much money as possible. The technicians, who I picked up the hone study from, didn't know what they were doing and repeatedly made mistakes. The results from the at home study "didn't meet the criteria" for sleep apnea despite me waking up multiple times from not breathing the night of the study. If you are in the market for a sleep study, definitely look elsewhere.

Worst experience ever homeless junkies all filled up er can’t get a dr to even talk to you nurses running around with one nurse to 25 patients my wife been in with gallbladder stones twice so far they say can’t do surgery because no time to schedule then say come back to er next time to see if it’s worse it’s already about to burst full of stones and sludge maybe can get a consultation by 6 weeks. Unbelievable and that’s a zoom call. I’m sorry but medical system here is broken il be going to Europe to have her procedure done correctly and for less than 500 dollars. Pathetic how awful this is. Not first time either mother had to go overseas they told her she was constipated and bloated. Yup took two feet of colon out with cancer thanks mass general you guys are wonderful working on your population control or insurance scams

usually really good never a complaint but yesterday my daughter was scheduled for a procedure and her being disabled with a plan in her chart she ended up waiting for a 1230 procedure to be done till 230 it was totally unacceptable i get that emergencies happen but seriously they should have moved her to another procedure room and not take a patient behind her while they made ger wait for a certain room. when asked them all i got was another half hour totally not acceptable worst ever schedulers and they clearly need to figure things out interventional radiology the worst only good thing was drs and nurses were good but staff and scheduling horrible when lying

I just got off the phone with Terry in Customer Service Billing. Professional and explained in detail what the office and insurance failed to do for a service provided 2/21/2023. The cardiologist put in his medical records that he had a 55 minute conversation with me via phone . MGH was to follow up with me about a billing inquiry and have not. Until I called and asked for an explanation and payment plan. I find it interesting that this was not a Telemed only a phone call. I could not get into zoom had Dr Umberto Campia cardiologist paged. I see my own patients. Considering contacting my cell phone provider to see if my call to the office was indeed 55 minutes. I’m can see waiting 55 minutes before being seen but an entire appointment.. doubt. For this reason, I’m done with MGH.

Uniquely reviewing this from the provider-side. I did an away rotation here in pulmonary medicine. Forever grateful for this learning experience at a rigorous academic medical center. Loved working with the fellows and attendings

Best hospital usa all team is very nice every one working hard god bless all them

With the amount of people that come through this place to expect any special treatment. Think about it look around when you are here it's chaotic. Staff and drs are stuck up seem to only be passing through to get a knot on their belts say they worked here. So unless you some really special case they can work on to make them look good you are gonna be out of luck when you just have a minor issue. Go to a smaller place or a family practice don't go here they are really rude.

Went to Mass General today for my Covid vaccine. (I was extremely fortunate to have obtained an appointment for the vaccine) The whole staff of the hospital who were involved in the administration of the vaccine, from the greeters on my arrival, to the check in personnel, to the assistants who escorted me through the vaccine site as well as the nurses who administered the vaccine all did an OUTSTANDING JOB!!! The staff at Mass General provided a seamless, simplified and safe process for the recipients who would be getting the vaccine. Every member of the team was courteous and professional throughout my appointment!

Sometimes their great, sometimes trying to get help is like pulling teeth.

I am very pleased with the world-class healthcare that I receive at MGH. I am always treated with compassion, dignity, and respect by all medical and non-medical employees of the hospital. MGH also conducts research in a myriad of disciplines as well as performs many cutting-edge techniques, procedures and surgeries to provide amazing service to its patients. It truly is a privilege to be able to get all my healthcare here. Thank you MGH!

Two weeks ago I had day surgery here. I can not say enough good things about this hospital. Everyone I encountered was caring and nice. My nurse after in post op her name was Nikki. She was outstanding. She went above and beyond to care for me. I suffer from hot flashes bad and I was sweating and she was so concerned and did everything she could to cool me down!! She was amazing!!!! Love MGH!!!!

I went to their orthopedic center for a second opinion on my ankle and I have the pleasure of working with Dr Pineda. Within months she got me tested to see what she was working with and as of this review I’m 24 hours after surgery. She called to ask how I was doing and what she did which I wasn’t expecting. 10/10 highly recommend. This place is amazing. Thank you so so so much Dr Pineda and her team.

I was here just this week. The doctors, nurses and physician assistant really try to get to the route of the problem. They are thorough in trying to find what is going on. I gave it a 4 because of one of the triage nurses . I came there with palpitations and dizziness and I found her to be sooooo rude . She is an older lady blond with a fake pony tail she wears. You tell her what your experiencing your symptoms, she cuts you off mid sentence and doesn’t let you finish and makes you feel like you are annoying her . She is just so rude and I don’t think she should be dealing with patients who are in distress because at that point you just feel like walking back out because you can already see the care you will receive. That’s what I felt and I was scared I was not going to get good care also since I am a minority I am scared of going to hospital and not getting adequate care especially with her dismissing my symptoms

Had carpal tunnel relief surgery today. It was fantastic experience! Everyone was so nice and comforting from front door to last nurse who checked me out. I thank everyone for great job and making day of surgery to be actually pretty pleasant day!

I'm a healthcare provider and a business owner, I would give the ER an F in both!

Admitted, but very little testing or Treatment, Discharged after 5 days given a prescriptions for several medications that I told the doctors did not work, actually cause me more harm than good. No follow up, No plan, the only thing done with efficiency & purpose was the bill I received for $29,000 within days. Feels like I was Slow Rolled.

I can not stress ENOUGH how POORLY /DISRESPECTFULL the lies, violating hipaa law, admission alterations lack of procedure discharge. how AWEFULL MY family and I WERE TREATED by the ( CASE MANAGEMENT team) at mgh. how INSENSITIVE and HEARTLESS RUTHLESS thay were . at time of MOURNING.what my young DAUGHTERS had to hear. being AMBUSHED ATTACKED yelled at. what our family had to go through . AT the most SADNESS TIME in OUR lives. the HEARTLESS Incentive ,rude ,nasty attacks by (case management ) the verbule Abuse comments to our family and our love one . Thay are all about Money . 🤔 State needs to investigate 😥 😥. you will be negligent and mental abusing in there care .what our family members had to Endured Is most horrific thing . rt in front of helpless p.t .HE WAS told we thought you would be Dead by now . those exact words . the POOR qualty TREATMENT , BED SORES. and forcing / enforced a VERY I'LL man out of hospital. what is this world comming to..GOD HELP US 😥😥 🙋🏻‍♀️ IF THEIR IS ANY LAWER OUT there ! that would take this ON !! CALL ME !! PLEASE !!

Great Doctors and most nurses, horrible management. Communication between departments is lacking. At check in for surgery, not on list at admissions, had to physically chase down doctors to get ball rolling. If you have trouble with other patients noises , doctors, visitors etc. do not come here. Hospital is over 80% double rooms. If you can get a single room much better experience. We have had both so we can make a proper comparison. I can only give 1 star for this visit. I gave 5 for our last.

I have been in debilitating pain for 3 years since I took the vaccine, attacks my legs the most and it's deadly...I got a referral to see pain doctor, I was trying to keep hope...I am also terminal so I know it's tough....they rejected me and said I'm sorry we can't help you and consult my therapist. Told me the pain has to be in my head and not real....not first time mistreated.