2/5 Miranda S. 8 months ago on Google
I
go
to
the
gym
right
next
to
Ula,
so
I
thought
it
could
become
a
convenient
place
to
get
coffee
and
food
after
a
workout.
Unfortunately,
I
have
been
burned
almost
every
time
I’ve
given
it
a
chance.
I’ve
ordered
in
person
and
waited
20
minutes
for
a
sandwich
when
I’m
the
only
one
in
the
store.
I’ve
ordered
a
drink
online
and
waited
15
minutes
past
my
pickup
time.
Most
bewildering
was
when
I
arrived
to
pick
up
a
latte
I
ordered
online.
I
was
earlier
than
my
pickup
time
(I’ll
admit
it!)
and
I
waited
for
about
20
minutes,
during
which
no
one
asked
me
what
I
was
waiting
on.
I
could
see
about
4
orders
up
on
the
Toast
screen
at
the
espresso
bar
and
there
was
only
1
other
person
waiting
next
to
me,
and
the
people
working
the
bar
were
chatting
and
did
not
appear
busy.
So.
I
asked
someone
if
there
was
an
order
under
my
name
coming
up
soon,
and
they
told
me,
“Yes
we
have
it.
It’ll
be
ready
by
your
pickup
time
15
minutes
from
now.”
If
there
was
a
long
line
in
person,
I
would
have
understood.
If
the
Toast
screen
was
full
of
orders,
I
would
have
understood.
I
would
have
understood
in
probably
any
other
situation
than
the
one
that
existed,
which
was
4
pending
orders
and
2
customers
waiting.
A
little
confused,
I
politely
asked
if
there
was
any
way
it
could
be
started
sooner.
They
agreed
to
make
it
for
me
before
my
pickup
time,
but
seemed
visibly
annoyed
with
me.
I’ve
worked
in
a
busy
cafe
in
Boston
so
I
get
that
things
get
chaotic
and
stressful,
but
every
time
I
have
experienced
delays
of
up
to
20
minutes
I
have
been
one
of
only
a
handful
of
customers
waiting
and
have
received
not
so
friendly
service.
I
want
to
support
Ula
as
a
local
business
and
I
understand
that
working
in
the
service
industry
is
hard
and
taxing,
but
after
the
wait
times
and
the
general
attitude
of
the
staff,
I
think
I’m
done.
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