All of their machines are broken. They don't make any coffee right and it comes out way past burned. The staff has an attitude problem and snips at the customers as they take their time ruining orders. Wasted 9 dollars there. I am pretty sure they put a little extra hostility into their service if you happen to be white.

The doors were locked at 8:50...cleaning is more important than serving customers...why do the Boston Dunkin's close so early but go West and most towns are open till 11pm...and both of their doors work? I don't understand how they've been open for so many months now with only half of the entryway doors working...no sign to say which one does work. Really?

The customer service was horrible if you’re miserable leave your job but don’t treat people bad. Bought a doughnut so I can use a restroom and in the restroom there was no toilet paper or plastic white to put on the toilet. I needed toilet paper and something to put down on the toilet seat and they had nothing. I went to Ask the manager and he and said I’m sorry we don’t have any. I don’t ask for much but one thing that I do appreciate is for a public restroom to have toilet paper and something to put down on the toilet seat. The people who work there very unhelpful and obviously didn’t care. Really I mean really it wasn’t asking for much I had to go and ask for napkins. I live in Los Angeles and let me tell you I’ve use public restrooms gas station restrooms that where way cleaner and better than this place if you know what I’m talking about then that says a lot about this place. Unacceptable for paying customer.

Went here to get a drink. The cashier was having trouble punching in the order. Served me the wrong drink and when I informed them, the same individual said that’s what I ordered when clearly she made a mistake. Her and the owner or manager both wanted to charge me for the correct drink. Not only that but they were extremely rude about it. I’ve always like dunkin until now. Starbucks would NEVER EVER EVER do that. Horrible customer service never again.

I wanted a 2 for $4 egg and cheese wake up wrap and the miss communication is crazy they try to sell me sausage egg and cheese for $4.98 plus taxes which is not about the money .why didn't you guys just tell me the special was no longer available .that all. i have never had any issue here but i guess there's always a first time.

A cup of ice with 8 sips of match green tea for 5 friggin dollars. Yall suck.

The cachier is so rude Cause he was looking so bored and angry at the same time While when he talk to a lady he tries to smile on her face

The two guys working at this Dunkin this morning prioritized the food and drinks of a family of tourists rather than prioritizing the people that live and work here. The line started to pile up with locals while one of the workers did his own thing in the back and the second was so focused on taking care of tourists who will never be back to order coffee form this place again. Business tip for you all, prioritize the locals as they are the ones that will be returning their business or not, basic business practices 101. The workers/locals are in a hurry to get to work, the tourists/vacationers have way more time to spare.

DO NOT GO HERE. worst customer service ever!!! there one was guy working up front while on the phone and another lady in the back cleaning. I repeated my order a few times, and he STILL messed it up. I waited for 30 minutes for my 2 coffee, 2 food order. I was waiting and waiting and he asked why I was waiting and I told him that he only gave me 2 out of the 4 items I ordered. He then proceeded to call me a liar and looked through all of his receipts to find out that I was right all along (I’m sorry, but I know what i paid for, and he should not have called me a liar). Then he gave me my order and I went back to school. I get to school, drink the coffee and he gave me a PUMPKIN coffee when I ordered BUTTER PECAN. I HATE pumpkin. I had to throw my coffee in the trash. This poses as a food safety issue, because I could have been allergic to pumpkin for all he knows. Then my bagel I ordered with cream cheese, he didn’t even bother giving me a knife to put my cream cheese on myself, so that went in the trash as well because I will not eat plain bread. Thanks for the horrible customer service. This is the first time I have ever done one of these reviews, but this guy ruined my whole day. I will never EVER come back to this dunkin again.

I came to this coffee store simply to get a coffee waiting on a jury verdict for my son's murder trial. I asked the address to a black male claiming to be the manager and he yelled at me ... he literally yelled at me saying I already gave you the address the other people who worked there appeared to be frightened to say anything. that is so odd to me(. I politely asked him to please repeat the address, because there's government station and Tremont.. ) I didn't send my order to the wrong address. He yelled at me again. "I'm NOT GIVING UOU THE ADDRESS AGAIN..I GIVE TO YOU!" A CUSTOMER HAD TO CLARIFY THE ADDRESS!!!! ( I asked him maybe if he was having a bad day- we all have them... because of course I wouldn't have written this) HE WOULDN'T EVEN TELL ME IF MY ORDER HAD COME THROUGH ON THE MACHINE. DUNKIN' DONUTS IS $5 A COFFEE DOWN HERE NEAR THE COURTHOUSE SO OF COURSE WE WANT TO KNOW... He just glared at me and shoved my coffee at me!!!!) NEVER IN MY LIFE... HAVE I TREATED THIS BADLY BY AN EMPLOYEE AT A DUNKIN DONUTS......AND YOU'VE MADE HIM A MANAGER????? I work at the courthouse with many people and I will be sharing this with them because I was actually feeling really badly that he was being so rude and those mopping and sleeping around him looked so uncomfortable... they look like they wanted to just clarify the address but they were scared!! his own employees. (as you can see I write dozens of reviews for places in Boston and I don't like to mess with someone's employment )...but this man cannot possibly be this rude and maintain his job. (this was 16 Tremont Street at about 1:00 p.m. November 14th)

Received incorrect change and had to wait in line to correct it, then received a cold (not iced; cold and disgusting) "hot" cappuccino after waiting in line for 20 minutes. Go to a local coffeehouse somewhere nearby, this location doesn't give a f*** about its customers.

Awful service. The "shift manager" didn't know the menu and barely spoke English, so I had to repeat myself multiple times, and she still had to get someone to help her. The order queue in the morning is pretty long on a good day. This caused the queue to build up and snake through a pretty small store. I've gone to this DD on other occasions where I had similar experiences.

Clean. Empty. Quick service. Sounds good to me for a quick drink on a cold November morning.

The one on tremont is very good. Clean great service, great seating option and fast. The one near the government center is good as well but offers NO Seating. The one on state street across from Sal' s sandwhich shop is in between the first two. It's clean quick and decent seating option and view.

Nice place with limited seating. Very slow in getting orders out. If you have the DD app it's a good idea to order in advance.

Love the smile on customers faces. They got the best latte in town. I come here often even though I live 30 mins away.

My coffee is perfect EVERY SINGLE time. I go here about 1 time a week and its better than the one across the street. Food is always good too. No parking because its near government center. Does not have Handicap access.