I was at this store today where staf was searching one Indian woman for not having right receipt. It was unpleasant to see how they were checking her personal belongings. they all surrounded her, poor woman looked traumatised, I hope she's okay. Someone would not go to till with wrong receipt Intenationally. Sometimes you do make a mistake. but at this place mistake is life threatening.

Very taken back by the awful service yesterday around 6PM. I chose some sunglasses and the asian woman at the till did not look at the item I bought, she should have informed me it was faulty/broken, she sold it blindly. She was definitely money hungry because she could’ve asked me to change it for a pair that wasn’t broken. I’m shocked because I was on holiday travelling from very far so now I will be unable to return it. Thanks a lot, will not be returning here.

I do really like new look clothes, however they don't stock enough in store for tall people. If your petite or normal size there are dedicated areas but if your tall you take pot luck in finding what you want in store and have to order online.

Got what we wanted but sadly a massive queue and only 1 serving. Which was a shame come along new look up your game

Disgusting customer service I was served by some woman who was making unnecessary comments to me and my partner, when she noticed I wasn’t smiling because we both felt clearly uncomfortable she was glaring at me and proceeded to say ‘does she ever smile’ to my partner which we both agreed was horribly rude. After we walked away she started mocking me to her colleagues, felt completely discriminated against. Just wanted to enjoy our shopping day together, but nasty people like this work in customer service apparently 🤦‍♀️ Really need to sort their staff out as this isn’t a way to treat customers, or anyone 🤦‍♀️This is coming from someone that also works in customer service, you never know what issues people are facing. Wouldn’t recommend shopping here at all

We went here to get a coat. I spent more than I wanted to but it was a lovely coat. Staff very helpful. Returned within 5 min, no problems. Expected %25 discount online. Went back next day and accepted 10% student discount.

One of my go to places for buying clothes, but often have a better selection and better discounts online. A couple of months ago, I came to return an order purchased online via PayPal and was told by a member of staff that I was unable to do this and would have to return it at the post office. I left and after looking on the New Look website I found that you in fact are able to return orders purchased via PayPal in store, so went back in and spoke to a different member of staff that processed the return for me with no issues at all. It seems that not all staff members are on the same page and could do with some additional training to avoid spreading false information.

Clean and tidy New look and the staff where very helpfull and friendly

Lovely staff but some information doesn't clear such as they had student session at 8.30 and I asked the staff about the discount, they told me it's same but when I did purchase it's not

Good place for jewellery gifts and candles bric a brac cards and drinks etc

Very loud arguing from staff here ruined the relaxing atmosphere, unmanned changing rooms, unmanaged store, messy.

Good place to buy stuff for girls not for boys, better to go online and get mens wear and stuff.

Nice place and a good selection of clothes and shoes but if you are above a size 10 you are out of luck as the sizing is very scarce above that range! I would also say the fit for clothes above a 10 wasn't great, very tent like and hugged in odd, unflattering places. Just be prepared for a size hunt if you visit!

In the top floor we have clearance sale Loved the products

Like shopping in there But sometimes the music is way to loud and puts you off wanting to look round It's clean tidy clothes laid out nicely Staff are helpful

Good shop - pleasant helpful staff though queues were ridiculous

Always a great shop to shop in , always has that added extra to fit all occasions.

Always find myself a little treat here. Can get very busy though. The best time is to go just as it opens, no queues.

Wife didn't find what she wanted as stock seems to be all over the place, wanted a pink suit jacket and you would have thought it would have been next to all the other jackets of similar design but no it was over the other side of the place with something totally different!

Massive amount of cheap clothing, store was clean and tidy and plenty of room between the display racks...

Had an issue returning some dresses because of the new policies. Yusuf was able to call customer service and get the refund processed. Can't thank him enough for his help. After a bad week it's nice to see there are people willing to take the time to care.

Unfortunately I have very bad experience with the shop . Yesterday day was on the shopping bought few items. 2 of them didn’t fit me so I go back to shop to return . Of course refund are not available exchange only so I asked if I can exchange for a gift card as at the moment is nothing what I like . ( by the way speak with shop manager) The lady said that is not possible so she took the items but I did not receive the money back and stay with out the cloth too . Well done Lady manger excellent customer service 🙈. Totally disappointed 😞

Hannah you were amazing! Thank you for being so patient & kind with my mum. 10/10, five stars. Such an asset to the store! & just a genuinely kind hearted person. Best of luck for the future - You will be amazing at whatever you do! x