Pros are that the new store location is bigger, cleaner, more organized, and staff has always been pleasant and nice. However the MAJOR con is that prices at the Boulder Goodwill in particular are still INSANE and have been for a while. For USED inventory they are given for FREE! Most recent example: Usually Free People is not a prohibitively expensive “designer” brand. I have found fairly priced FP knit dresses, cute little tops, etc at the Goodwills in Westminster, Louisville, Castle Rock, Highlands Ranch, and bougie parts of Denver ranging from $8.99 to $12.99 (even post-covid, with current inflation, as recent as last week, so those factors are not an excuse). In the Boulder store today I found one embroidered Free People tank top for $8.99. Seems fair for a brand name used tank with some cute detail, and with some life left in it. Found another tank top, SAME BRAND, on the same rack…priced at $24.99! For a used tank top??? If I wanted to pay that much I’d buy something brand new from Target or even the Marshall’s in the same shopping center. I showed the cashier the difference and asked if they could at least match the price and they gave an excuse and refused. Management needs to pay attention to the NUMEROUS reviews stating that prices at the Boulder store are giving “greedy” rather than “goodwill.” Train staff to make sure that the pricing is CONSISTENT and actually REASONABLE for used items!

This is probably one of my least favorite goodwills. I’m an avid fan of nerf blasters and I love going to goodwills to check out the selection. It’s very good and almost every time I go, there is something there worth buying. But here’s the problem: the prices are absolutely absurd. It’s a thrift store, things aren’t supposed to be this expensive but apparently I was wrong. The blue blaster in this image has an original msrp of $39.99 brand new, $28.99 if you check Amazon. 50% off for a used blaster that is missing darts and is in awful condition is not ok. This isn’t thrifting, this is scalping. Seriously not cool.

I can’t give a good rating to this store because their focus is clearly not on the customer. Not only are the dressing rooms permanently closed, but so are the restrooms. I questioned this decision and two employees at the counter defended it vehemently explaining the eminent risk and endangerment of their own employees due of methamphetamine users. I’m sorry, but if they really think this place is so dangerous I’m surprised they chose the location. I explained that I certainly didn’t think that it was fair to their neighboring businesses and If anyone should understand the basic human need of access to a toilet, it should be Goodwill industries. I’m really rethinking my dedication to them as a regular donor.

I was aware that to make up for the lack of fitting rooms, they offer a 14 day return window, it's a little inconvenient but I could live with that... what I did not know is that they give you with store credit when returning items, which is pretty unacceptable in my view. Buying clothes without knowing if the fit and then getting hit with store credit? Really? They should rethink their policy, either install a fitting room ( I know employee safeness, methamphetamine problems, somehow REI has a functioning restroom with no issues right next door though...) or as a bare minimum give a full refund on returned clothes if still has the tag and all....

We brought a practically new couch to donate as we’re moving but apparently it was deemed too much work for them to take off a truck, with a ramp, folly, and us ready to help even though we called ahead. Jules the manager pretended to look at it before saying, “it’s stained,” then waving us off and walking away without another word. I get these folks are probably underpaid and overworked but if you hate working there so much you can’t even be bothered to do your job, please just leave. We would’ve arranged for it to go to newly homed persons if we knew they wouldn’t accept it. For people looking to donate, just bring bigger stuff somewhere else. They can’t be bothered to lift anything that even looks heavy here.

Insane pricing. I stopped into this store while visiting Boulder. Whoever is responsible for pricing is completely out of touch with reality. You can buy new at Target for cheaper than what they are pricing stuff that is well worn or used and was donated for free here. I have donated a lot of merchandise to Goodwill in the past believing that they would be sold to people at extreme good value. Not at this store, no Goodwill here. On the other hand the staff in the store was very nice.

I’m pregnant and the employees wouldn’t give me the code to the bathroom. Why have a bathroom signed and visible if it’s not public? They clearly care nothing for the health of their patrons. I won’t be back to such a discriminatory place.

The new store sucks and no bathroom 🤢🤮 By law if customers spend more than 15 minutes in a store a bathroom is suppose to be provided. Besides they were provided up until 2020 then all the business just decided humans suddenly don't need to pee anymore. It's horrible a pregnant women is limited on the store's she can visit. I hope the state fixes this

Quality: Not Bad, a lot of clothing we found was stained. The expensive stuff of course were clean cut. Customer Service: 100% Staff was friendly, esspecially the cashier. Price: Personal use prices. Not really resell motivated, but good to check out. We didn't look at everything. Personal Shopping: For Sure, but everything seemed to always be above $3 even discounted. RShopping: Not so much but everyone is different. Organization/Category: Pretty darn organized I must say. Color coded and everything has a place. Discount today was Tan and White, but it looks like those colors are about 75% highly used. Esspecially in the White Tags. The dresses that were white and tan were really worn amd had cotton balls on them.

Worse people First of all some of us don't look at Internet n have eye probs second the guy up front never asked us if we worked here or not 3rd one guy yelled at me right in my ear that hurt n my friend to get out when he asked us if we worked here or not he could of asked us nicely then yelled (we don't know the guys name happend so fast )as we didn't know you guys open at 9am I never saw signs on the front door I would say manage your people better n ask people if they work here or not we feel embarrassed now. Never coming here again and we apologize for this as we didn't know we never come to boulder as we don't live right in boulder. We live in a different city.

Prices are insane and I was told I could get a refund but later found out it was only store credit. Which is ridiculous considering you can’t try stuff on. You can end up spending as much as if you were buying new, with a worse experience and selection.

Some days I don’t find anything, but some days I find tons of cool stuff! Though there are more good then bad days here. I recently found two matching side tables here for just $6 each, that I refinished and sold for a great profit! And if you look hard enough you can also find some great clothing brands in good condition as well! Though I will admit it’s a little on the dirty side in here. Overall this isn’t the best thrift store I’ve been to, but it’s definitely in my top 5!

No fitting rooms and purchases are not refundable if they don't fit. Manager had to be convinced to give a refund 5 minutes after purchasing and trying on clothes that ended up not fitting when I was forced to try them on in my vehicle. Cashier said they were returnable but manager initially wasn't as nice. After some convincing she gave in and issued a refund. There is a sign by the register that wasn't facing the right direction with very small writing saying refunds given in the form of store credit about 6 lines down. Prices are expensive, too. I'd recommend going somewhere else.

By far my favorite thrift. I am here at least 3x a week and they always have something new. But what I like best is the quality and brands of clothes I find here. I’d say of all their clothes inventory at least 75% is going to be name brand. Plus, staff is cool and personable. Shout out to Dana! 😀

I get the best deals at this store. I bought a wool men's dress coat there for 24.99 it is a brand new Virgin wool loro piana made in Italy. This coat is worth over $5,000. Yes I'm definetley shopping here all the time

One of my least favorite locations of Goodwill I've been to. Not a great selection, doesn't seem to have a lot of turnover, prices are very high (can buy similar items at similar prices at stores like Target or Walmart), dressing rooms closed. The staff are very kind and friendly! So this review is not a commentary on the people working there.

They won’t take any donations unless they’re like new and their prices are absurdly high. Used to like this goodwill but it’s gone downhill

I think the only reason they have the sizes I needed for my son was because the prices are crazy for a thrift store. My biggest complaint is when I went to look for a coat. No women coats. They had some thicker sweaters and a couple of light jackets but not my size and not winter coats. I already have sweaters, and it's too cold for light jackets, I need a winter coat. The only winter coats I saw in my size were in the "boutique" section... That's the reasoning behind having one coat over $50 and the other at $60 Very used. In a thrift store. That is the price of a brand new coat in Ross. I've checked because I've been looking for a winter coat that I can afford. Sad to realize that the clothing you need in order to survive is not affordable in a thrift store. The ladies who were working are just fine. Pleasant people. A customer before me in check out complained about the prices then gave some attitude to the employee, and her reaction shows me she's tired and gets it a lot. The employees are the only reason why I have more than the required one star.

Amazing!!! Loved the variety of wooden items and baskets! Also, lots and lots of closing choices!

Love this place!! Large verity of stuff. Easy to get lost in there. Employees are very helpful and extremely nice. Check out the jewelry vase's in the case, you never know what you'll get. Good fair prices.