I’ve been a long time customer and card holder of Macy’s but I’ll never return to this location due to the unwarranted hostility of an employee named Betty. As you can see in the photos, this fitting room is nongendered. My boyfriend and I specifically looked for a fitting room without a gender specification so he could help me try on a few items because I have limited range of motion with my arms due to surgery and trying on clothing by myself is difficult. I was in the dressing room taking off the last item when a worker named Betty came into the fitting room and approached us verbally with an incredibly hostile tone. She demanded that my boyfriend leave the fitting room. We complied, but said that he would open the fitting room when I was dressed again. She demanded that we open the door immediately and said that she doesn’t care that I was not dressed. The interaction was needlessly hostile and publicly humiliating. I wouldn’t care that she was telling him to leave if it was a female only fitting room, but it’s specifically non gendered. I usually like shopping at Macy’s, but Betty left a bad taste in my mouth and I won’t be returning to this location.

Worst store ever!! I have been a customer for 45 years and went to return a few items and “Betty” was rude, unfriendly and unprofessional! You lost a very good, loyal customer! It’s no wonder your stores are closing. I couldn’t get a manager to speak to, very poor customer experience! Betty was so rude and friendly to the man behind me, she stopped helping me to help him. Really??? She needs some manners. I couldn’t hear what she said so I said “excuse me” she paused and stared at me and said “ I said can I help you!”. I am in customer service and would never speak to a customer that way! Good bye forever Macys!

My son and I was suit shopping for his graduation suit. The the lady helping us was really nice and helpful. My son was so grateful, he gave her a hug at the end because we had an amazing shopping experience here. I would definitely shop here again and recommend Macy's to family and friends.

I hate shopping so i waited until the last minute to get a birthday gift for my wife. Your sales associate Kathleen Carmody in jewelry Boynton Beach Macy's) was a pleasure! Very helpful, friendly and knowledgeable. I'm glad i went to Macys!!!

My experience at Macy's were exceptional! Bargains for Christmas gifts, great grand clothing and helpful assistance! Merry Christmas

I usually just park by the Macy’s entrance and cruise through to the mall… But today we found everything we were looking for the moment we walked in the door! Great Tee’s, pants + accessories for both myself + my tween! It’s a great experience all around! Even more so when I was checking out… Turns out they were having an enormous sale on everything!! CHARADY at the CLINIQUE COUNTER inside the Boynton beach Macy*s was AWESOME!! Im a LONG time Clinique customer though I usually shop online to take advantage of their 20 - 30% off promo codes! But I happened to be at Macy’s + I was out of my favorite serum… I decided to pop by their counter! CHARADY was so helpful + knowledgeable!! She had excellent recommendations and even steered me in another direction if I’ve veered off course! She is honest + kind… just an absolute pleasure to be around to chat about moisturizers + my tweens skin + etc!! I hope Clinique knows how lucky they are to have a FANTASTIC EMPLOYEE IN CHARADY representing their brand!!

Christmas shopping early to get into the holidays spirit. Always shop at Macys. I didn’t realize Finish Line had an area within Macy’s. I went to inquire about a pair of Nike sneakers for my granddaughter. Three young people were in the sneaker area. The girl behind the counter signaling to the two young men on their personal phones. One asked me can I help you and then the other one said. “Sorry we closed”. I looked at my watch and it was 7:45??? Wow, they just really walked away from me. Really?? Really disappointed. Guessing they don’t care about sales or customers. No problem, I will shop somewhere else.

Today i went to Macys finish line, I wanted to buy my granddaughter a pair of Nike, there were 3 gentlemen standing around on their cellphones, no help whatsoever, when I asked one of them for help, he pointed at another employee that was also on his phone, he didn’t even gave me a chance to ask what I wanted to ask and told me that they were closed, 20 mins before the store was supposed to close. I won’t give them my business, I will go somewhere else where my business is appreciated. Bad customer service.

I've given this Macy's in Boynton Beach 5 stars mainly for my excellent experience with customer service today. I had a 5 star experience with an employee/sales rep. Denise Roeser associate who was in perfumes dept.I was extremely glad I encountered Denise and Linda Bach vendor who really were exceptional with their customer service skill. They were very friendly courteous and helpful and took all the time I needed to help me find what I was looking for. Left there very happy from this outstanding experience and Denise and Linda should be commended for their exceptional service and assistance.After long period shopping at Macy’s I didn’t have this great experience!!! Thank you girls!!!

Macy's always has great quality clothing, but of course, their prices are many times higher - the very nature of the large big box stores. However this was during the Christmas holidays and we found some excellent sales. It was a little hard to find a knowledgeable sales person to answer a few questions but after waiting in line a while the person at the register was knowledgeable and helpful.

Nice clean organized departments..minimal employees to assist you but patience is a virtue!!! MACY'S is still the same old MACY'S as if stepping back 25 years ago. Am I right?

I came in to get a quote for replacing a Diamondbacks that fell out of my engagement ring that was purchased at Macy’s. Jackie from the jewelry department is awful. She not only gave misinformation saying that I would get 50% off a new ring if I wanted to trade it in but when we looked the entire company policy has changed which no longer includes trade yo for lifetime (what was guaranteed when my ring was purchased). She told me to go to another jeweler because she told me (on June 8th), that “July 4 is coming and you won’t see your ring for at least 6 weeks”. Absolute BS. I will NEVER buy jewelry from a Macys again and will tell all my girlfriends to do the same.

Had to take back something. Very simple, once arrived at correct station. Store seemed well stocked, lots of sale merchandise. Staff always pleasant.

LOVE LOVE Macy's especially the fabulous,iconic store in NYC❤️❤️❤️❤️they still have some wooden escalators from when they opened WOW

I just want to say say the sales lady Margaret at the check out counter went above and beyond in her customer service today, helping my husband and I. She was so kind, patient and very helpful to the questions we asked and checking prices for us without an attitude like most sales people do. It was such a pleasure and really made our day and the shopping experience very nice. Wish more sales people were like this!

I love Macy's, I have been a customer for at least 50 years. When I want to find that special something, perfume, little black dress, shoe, I go to Macy's. Never disappoints.

This Macy's was well staffed and the staff was helpful and friendly. There is very little in the store for better petite, no Lauren, Michael Kors or NYDJ. The selection of dresses is limited in general. The cosmetics, jewelry and shoes were better stocked.

BEWARE OF MACYS REVIEWS. Macy's only posts positive product reviews. They never posted my review of a ring I purchased that had incorrect product description. In no part of my review was it disrespectful or used foul language. They just do not print something they feel is not in their favor. This is the second time that they have done this with one of my many reviews. I will no longer review any of their products. Consumers Beware.

Came here to look at the purple mattress selection, they had a good spread but cost was not worth the feel. I bottomed out on it. Clearly Macys should rethink their strategy of mattresses. I’ll give them a 4 rating because the sales person was very on point. Worth a visit to get your research in.

Macy's is my family's favorite place to shop. During the holidays they decorate so beautifully! There's always plenty of employees to help you find things you need.

It's not a busy store, and people from nearby should come and support their neighborhood store. They're nice, but some staff are amazing here! Some go over and above to help, paying attention and giving good service. Thank you so much for all you do.

I was shopping for a dress for my brother's Celebration of Life, found a couple, one I purchased and the other I asked if there were any at another location. The cashier was not to friendly, told me there was one each of the 2 sizes, but I wouldn't count on them being there. I did not let her discourage me, I decided to drive to the PBG location. The dress was there in both sizes, I tried them on and purchased one. Good thing I went with my gut instinct and I did not listen to the cashier in Boynton. I was very happy with both of my new dresses.

Helpful service, easy to move around (Covid safe), pleasant experience, great deals. I even got the hangers with my dresses 😊

Large and very clean Macy's. Sales staff very helpful and friendly. Good store. Lots of selection.

Love my Arizona jeans. They actually had my size and it was buy one get one. I have a difficult time finding comfortable jeans and finding jeans that are in stock with my size. I am pretty short so usually jeans are to long on me. I'm also petite compare to most women my age and usually have to shop in the junior or kids section. They actually had my size in the petite department! 😊