2/5 Evelyn L. 9 months ago on Google
My
recent
visit
to
Plonk
in
Bozeman
left
me
deeply
dissatisfied
with
the
restaurant's
service
and
overall
experience.
As
a
new
resident
in
town
with
a
four-month-old
baby,
I
was
looking
forward
to
enjoying
the
local
dining
scene.
However,
my
encounters
with
Plonk
on
two
consecutive
days
were
completely
different.
The
first
day,
during
the
Music
on
Main
event,
I
was
delighted
by
the
excellent
service.
However,
my
optimism
quickly
faded
on
the
second
day
when
I
attempted
to
order
takeout
for
dinner.
Unfortunately,
my
attempts
to
reach
the
restaurant
by
phone
were
futile,
and
the
lack
of
online
ordering
for
takeout
made
the
situation
even
more
frustrating.
Undeterred,
my
family
and
I,
including
my
four-month-old
baby,
made
our
way
to
Plonk
to
place
our
takeout
order
in
person.
To
my
surprise,
we
were
met
with
an
unwelcoming
attitude
from
the
blonde
waitress
in
the
pink
dress,
adorned
with
an
excessive
amount
of
turquoise
jewelry.
She
informed
us
that
ordering
drinks
was
a
prerequisite
for
placing
a
takeout
order.
While
we
were
willing
to
order
drinks
as
we
waited,
her
demeanor
conveyed
clear
displeasure,
making
us
feel
unwelcome
and
uncomfortable.
Having
worked
in
the
service
industry
for
a
decade,
I
understand
the
challenges
that
can
arise
during
busy
times.
However,
a
basic
tenet
of
good
service
is
to
make
guests
feel
valued
and
at
ease.
Unfortunately,
the
waitress
seemed
to
struggle
with
this
fundamental
principle.
When
she
finally
returned
to
take
our
order,
I
gave
her
our
order
verbally,
assuming
she
would
jot
it
down.
(Which
she
didn’t)
Regrettably,
upon
reaching
home,
we
discovered
that
our
order
had
been
mishandled.
After
a
day
of
moving
and
exhaustion,
having
to
endure
a
$200
incorrect
order
was
disheartening.
It
is
my
hope
that
such
subpar
service
and
disrespect
are
not
condoned
by
Plonk's
management.
Paying
a
considerable
sum
for
both
a
rude
waitress
and
incorrect
food
is
simply
unacceptable.
To
the
blonde
waitress
in
question,
I
trust
that
you
can
reflect
on
this
experience
and
improve
your
approach
to
treating
guests
with
the
respect
and
courtesy
they
deserve.
Everyone
has
off
days,
but
it
is
imperative
that
such
negativity
does
not
impact
the
dining
experience
of
your
patrons.
In
conclusion,
I
sincerely
hope
that
Plonk
takes
steps
to
rectify
these
issues,
ensuring
that
future
patrons
do
not
encounter
the
same
level
of
disappointment
and
frustration
that
my
family
and
I
endured.
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