Disappointed with the service I received given the good reviews on Google. After speaking to my makeup artist, I found out the experience I had is quite common with Swavo. Swavo don’t take much responsibility for the condition the jewellery comes in. The quality of the jewellery was disappointing- stones misaligned, dried glue residue left on the sets, soldering very visible etc. I had to express my concern for the member of staff to polish the set- however, this should be done before it is handed to the customer. Response from Swavo tends to be the fact that it comes like that or it’s because the jewellery is hand made. Manager doesn’t deal with issues- lets inexperienced staff deal with them, who seem they are feeding you rubbish excuses. Regardless of whether the jewellery is handmade, I would expect jewellery to be in pristine condition for the high prices you pay. Had a completely different experience elsewhere at Aisha Naheed for my Walima set who was very helpful and much more affordable!

Just want to say a huge thank you to Shazia for going out of your way to help me pick my bridal jewellery. I appreciate you taking the time to see what would compliment my outfit. You made me feel really comfortable and have the best customer service. Thank you!!

Amazing experience at Swavo, got my wedding jewellery from here and everything was amazing! The staff were so friendly and helpful. Can't recommend enough!

Amazing service, I was looking for my bridal jewellery and the staff were very helpful with me makeing my final decision , would definitely recommend them.

Alhamdulliah so in love with my jewellery!! Amazing customer service and very welcoming. Listened to what i wanted and delivered it perfectly x

I came here for my walima jewellery receieved excellent customer service, thank you to Asma and Laiba for showing me amazing jewellery pieces.

An amazing experience finding jewellery for my wedding, I have been to a few places but ended up back at Swavo. Clear concise and great service. In’shaa’Allah I cannot wait to get my jewellery, their pieces are stunning!!

All staff were very welcoming and professional. The sales assistant Faiza was very helpful and made the process of creating my bridal set so easy and smooth! I would definitely recommend this store to all brides for their beautiful, elegant jewellery and for the amazing customer service! Looking so forward to seeing the finished product!

Alia was amazing with helping us choose the jewellery! Had a wonderful experience and everything was ordered swiftly. Thank you so much!

Most stunning pieces, extremely friendly and very experienced staff who know exactly what you are looking for. Exceeded expectations well done xx

Alia was amazing! So helpful in finding me the perfect set to go with my outfit! Love my set!

Bought a beautiful set today, such amazing pieces in store. They look so much better in person, pictures don’t do them justice.

A lovely shop with great staff who provide amazing service to all customers! I love how they’re all so welcoming and attentive to help all the customers. 🤍🥺

Pleasant trip. The staff were very friendly, taking the time to listen to what I wanted. The jewellery was beautiful and made me feel like a bride!

Very helpful staff and beautiful jewellery! Easily approachable, friendly and as someone with social anxiety made me feel comfortable…. Highly recommend!

Very friendly and helpful , helped me out immensely as I was needing something last minute . Polite and pleasant and reasonable prices on all jewellery peices . Would recommend to everyone!

After so much research for the perfect engagement set. I finally fell in love with swavo. Alia was amazing and so lovely.. the customer service all round was fantastic. Would definitely recommend. Anisha

Really good service, was busy when we came in but gave us a lot of time and helped me find the items I needed for my outfit

Had the most wonderful shopping experience with Alia. Her service was attentive, efficient and friendly. I needed bridal jewellery for my wedding next week and, although it was a push for timing, she was reassuring and promising. The pieces I have bought are of the highest quality and most intricate designs. Would most definitely recommend any bride / bridal party to shop here for their big day!

They helped me match my jewellery very quick and the service was great. Would definitely recommend to get your jewellery from here

Zara was amazing! She was very attentive and helped us immensely which ended in us purchasing the most beautiful set! Highly recommend Swavo!

The customer service at Swavo is excellent, very polite and patient staff. This is our second time ordering from Swavo and it wont be our last Inshallah. Would defintely reccomend you visit if you have a wedding coming up!

Had a great experience buying my walima jewellery! Staff made it easy to try on different jewellery and find the perfect match for my outfit and made any changes I requested. Highly recommend

Came into the store today and purchased a beautiful set. It went beautiful with my outfit the customer service was amazing. Their member of staff both were friendly and polite zahra and rehana. I will definitely be coming back to shop here again! Thank you so much for your great service. ♥️😃

Had the best service at Swavo today. Alia, who served me, was kind and very helpful. Was able to get exactly what I wanted for my bridal jewellery! Thank you so much, will definitely be back.