1st time we've visited and we experienced extremely bad service at the cafe. I ordered our food and were told it was a 40 minute wait, not great but it was lunchtime so we didn't mind waiting. After it hadn't appeared 50 minutes later (and other people receiving theirs who'd ordered after us!!), I asked one of the waitresses twice about our food, and both times she didn’t come back to tell me. At this point it had been an hour since we'd ordered, so I went to enquire at the till and I was told it was coming out. After 5 minutes, another waitress came out to ask what we'd ordered as they didn't have a record of it!!!!, but said they'd cook it and it would be another 15 minutes, but we could have a free drink. Needless to say we'd had enough at this point so asked for a refund. When I went to sort this out I was then told that they had made the food but it had been given to someone else. I found that hard didn't believe as we hadn't seen any food resembling our order come out of the kitchen. Also if that was the case they would have had 4 meals left over!!!. They didn't seem to know what was going on it was a joke. A real shame as we didn't get to look around the garden centre as we went elsewhere for some lunch. Moral of the story is, go get food from somewhere else before you go to the garden centre!!!!. Not somewhere I will be going to again.

Brilliant experience at Santas grotto. Santa and Alex the elf were brilliant with the children, the grotto kept us entertained whilst queueing Loads to look at, the children loved the hamsters, fish and tortoise. All the food was great, the brie ,bacon and cranberry panini was so tasty. They were very busy and we did wait along time which was such a shame but everyone enjoyed the food.

Poor service. The whole restaurant part needs cleaning the tables and chairs we’re sticky to touch .. the salt and pepper pots wer covered in sauce hadn’t been wiped . Very slow service . Had to take knives and forks back to get clean washed ones I asked the young girl to polish them. Utter chaos in my opinion not a pleasant experience at all. Not like it use to be.

The garden centre is fabulous. The cafe is the worst. No organisation and the choice of both cakes and food has massively gone downhill. No signs to tell you what the cakes are. We waited 25 mins for 2 drinks, our cakes came fairly quickly after a 15minuite wait to get served ( not busy but many staff stood doing nothing) the drinks took a further 25mins. It's been a while since I've been to the cafe due to the last visit. Nothing has changed won't be back

Been to Woodbank many times and never been disappointed. However today was a different experience. The Xmas clearance was awful, tacky and cheap. The tea and coffee in the Xmas area was overpriced and undrinkable. The prices in the gift shop were extortionate and unrealistic. The garden centre has changed beyond recognition and not for the best. Really sorry but won’t be coming back

Took my grandson to see Santa and he loved it. The staff were very friendly and patient with all the kids. We loved the Christmas shops and really enjoyed our time there.

Nice food but waited 50mins for a toasted teacake and english breakfast. People who ordered 10mins after us received there's first...finally finished and went for some cake and was rudely spoken to. Can say we won't be coming back here again.

Thank you for providing mobility scooters, which allowed my visit to look around your lovely garden centre ‘pain free’. I currently have Plantar fasciitis & any walking is limited. It was lovely to get about, see Christmas area, enjoy the cafe and buy a few things too.

Love going to see the Christmas shop Lovely trees made up

I had a bit of fun in my favourite garden centre today. I placed a few of these adorable little quackers in between ornaments 💛🦆If you was there did you find one? We visit this garden regularly and sometimes have a meal in the cafe. Plenty of parking and healthy plants at reasonable prices.

Lovely place with very nice staff and a fantastic selection of house and outdoor plants. Cafe always seems to be full but has lovely food if you are able to snag a table

The cafeteria is way overpriced and appears to be run by children with no training. They leave you waiting at the counter while they wander off and do something else (my first attempt at being served); they served me, took my money, put it in the till, then wandered off, leaving the till drawer open (second attempt). I had to call her back to give me my change. I paid nineteen pounds and forty pence for two tuna rolls, two ice creams and two 500ml bottles of water. If I could give minus five stars, I would. I went to the gift shop (some nice things in there, if highly priced); went to the counter, where the assistant was, to pay and the assistant wanted me to walk to the other side of the counter. I have arthritis and every step hurts, so I asked why - she said that's where the card machine is. I replied that I was paying by cash but she still wanted me to walk to the other side. She wanted to know why I shook my head, so began an argument - for me that I shouldn't have to walk for the convenience of shop assistants - she said she didn't need an attitude like mine. Well, she needn't worry, as I won't be back.

It is a fantastic nursery and lots more for buy…. Very nice for who loves gardening…..

Superb garden centre, with all sorts of nice touches - just look up! Restaurant let it down slightly. Although the staff were very nice, a 40 minute wait for food was silly. Food quality probably about what you'd expect, we found it a little bland.

The garden centre is a wonderful place to visit. Not only does it have a large range for all your gardening needs it has an old one penny arcade, cafe, and animal section within. There are usually a few friends to visit including Elvis the parrot and Bobby the owl. Including two giant tortoises that roam free at times. The cafe is open for those who wish for some food or those who just wish to buy an ice cream from a variety of flavours. Highly recommend to those who love gardening or those looking for a day out.

Having arranged to meet family at Woodbank I looked at the reviews on Tripadvisor. Lots of 1 star negative reviews mention poor service in the cafe. We were pleased to find excellent service from the staff and a lovely bacon butty and cappuccino. Happy to go back.

I don't normally write reviews, but after today's experience taking my children for the first time and seeing some of the poor reviews in regards to the cafe I just have to write my own review. The cafe was clean and a very friendly environment, the girl who works there with the lip piercing was so lovely and friendly especially towards my children. honestly couldn't of asked for a better service. The food was spot on, everything came hot and we didn't have to wait long at all. I'd certainly be back again.

One of the best garden centres in West Yorkshire. Loads of selection's, the old amusements are great to go on. Seeing the animals too, great cafe too selling fresh selection of foods and cakes good coffee too. The christmas shop is also one of the best too huge selection and so much to see. Would highly recommend to anyone.

Took my niece and nephew to go see Father Christmas and it was an amazing experience for them. The staff went out of there way to make it a special experience. They had a ride on carousel, had a lovely time seeing Santa, then the elf helped them choice a present. The grotto and Christmas displays was put standing. We visited the arcades, Alvin the parrot, the tortious, had a lovely walk around. We did go on Wednesday evening so it was quite so we spent a good few hours exploring. We have visited the cafe on previous visits and it’s great, but unfortunately we ran out of time on the occasion. Highly recommend.

This is a garden centre like no other. Huge array of gifts and plants set out over a wide area. But always keep your eyes up and there is secret treasure all over.little antiques and curios abound in this place nevermore do than in the cafe. Worth s visit for sure. Pricey bit great to look round if you can stop the kids touching stuff.

Used to come here a lot but I think the restaurant owners have changed.. not forgetting the ice cream 🍦 and sorbet counter x Beautiful plants and garden accessories.. can sometimes be a little over priced

Lovely garden centre, spoilt for choice when selecting items. Beautiful scenery full of plants, flowers and wildlife. Amazing pond and aquarium variety. Staff are very friendly aswell

Jo, Charlotte and their florist team were really helpful and friendly all the way though the process of choosing our wedding flowers. We were so happy with them all! They looked so beautiful and smelled lovely, I can't recommend them enough! Thank you ladies :)

Everything you would expect and more from a garden centre,pleasant and helpful staff, Cafe, new addition since our last visit the penny arcade amusements and not forgetting Elvis.

This has flat wheelchair access with automatic opening doors. There are some steep slopes inside so you may struggle by yourself in a manual wheelchair. They do have a number of manual wheelchairs and two electric mobility scooters you can borrow just inside the exit. They have toilets by the cafe and a disabled toilet in the pet section. Plus a huge car park. There is a huge selection of flowers, vegetables, bushes, trees, fruit trees and a lot more plants. They look well cared after. There are also different sections for homeware, gifts, garden furniture, florist and everything else garden related. It is confusing as we got lost a lot. They maybe need a bit more signs they are obvious to see. The pet section is great though. It is mostly fish and aquatic with small animals and a little bit for dogs and cats. It has two giant tortoises called Brian and Barney who wander around loose. They also have cages with small animals and reptiles. As well as a lot of fish. We went for breakfast in the cafe/coffee shop. The staff were very friendly. It was quiet in there so food and drinks came out quickly. It was very well cooked and tasted really nice. The cost was about average for garden centre cafes. There is also section with antique penny arcade games. In the cafe and throughout the center there are antique items hanging from the roof. There is also a parrot called Elvis who flies about and seemed to pop up everywhere we go. Overall it is a really great place to visit. A little bit different to your normal garden centre. Even if you don't buy anything its a good place to go round. The staff are very friendly and helpful Would really recommend a visit.