My partner recently got some new glasses at this store. The staff were all so welcoming and very supportive in every aspect of the eye test and selecting of glasses. A special mention to Sham who helped to process and fit his glasses, went above and beyond, even with our children. Thank you, his glasses and sunglasses are perfect.

Good service had mine and my daughter's glasses from here. 🙏

Great professional customer service, lady who help me was friendly and had great positive attitude but all staff look happy to be there :)

Fantastic staff, made me feel very welcome, very kind, patient and friendly, it was a pleasure to attend my appointment for a eye test.

The staff here are absolutely wonderful as well as very efficient with what they do! Thank you for the great service!!

Great service generally and great people but I bought my son Hugo boss glasses and we noticed there's a dint in the frame. I paid 140 in total for my daughters and sons, wasn't expecting the glasses to have a dint.

I'm not overly happy with the service. I've had to get my eyes tested twice. In total I've visited them 5 times before my new glasses were OK. The staff is polite and helpful. It's hard to get hold of someone on the phone, when I was waiting I was disconnected several times - definitely something to look at.

Today I attend the store with a sensitive subject, I suffer from PTSD so was extremely nervous to even approach them with my problem. A lady came to the reception and greeted me I then tried to explain my situation to her, she kindly asked me to take a seat and that she would speak to the director. I waited anxiously as she explained to him what I had told her. he came and sat with me talked to me very calmly and when I became overwhelmed with emotions he gave me tissues as I was about to cry. Then after I composed myself they explained to me that they had completely resolved my problem and I had nothing else to worry about! I couldn't believe what I was hearing I could of broken down with happiness! I cannot thank the staff enough for everything they have dome for me I am overjoyed and will never ever forget my experience today! Thank you so so much.

I was unable to do the eye test because the equipment had rotated slightly so the focal point had moved and I could only see the door. I pointed out this was an issue and I could not see the test due to the angle of the equipment and 3 times! I was ignored and the test was continued rather then listening. The result was I brought 2 pair of glasses which are useless because your staff could not listen and switch to frames! When collecting the new glasses I could not see thru the new glasses. Your solution simply was to replace the lenses with my normal reading glasses! So I now have four sets of the same reading glasses! Stupid!! No re-test was offered! Staff have had training on listening by management. Yet they still don't take it on-board, and to be left in a dark cupboard with my head my head in a field test machine while you see another customer is disgusting. I will not return.

Another annual check up at Specsaver’s and as usual excellent service and expertise from start to finish

Great friendly service by the variety of staff I was attended by. Good selection of frames.

What a pleasure everyone is so nice. No pushy sales staff,just calm and professional service.

Had a blocked ear, not after visiting the audiologist. Thank you. And got to see Taylor before she left for uni.

Excellent service throughout my time, friendly and welcoming staff. Excellent affordability

Recently went for my regular eye test, staff are so nice and helpful. They are extremely accommodating. My son also had his eye test yesterday and they did a fantastic job at putting him at ease and making sure he was comfortable throughout, also making instructions a bit more simple for him due to processing difficulties. He was very excited to need glasses I must say 😄

I’m really impressed with spec savers in Keighley. My eye test was very thorough and everything was explained in detail. Front of house is brilliant and you get a very warm welcome as you enter the store. The vast majority of staff are highly professional and very friendly. The reason I’ve given 4 stars and not 5 may seem picky to some people but it’s to do with how I was addressed by a certain member of staff. I don’t want to be addressed formally, I’m a laid back person ( honestly! 😁) but I do wish that I was not constantly addressed as “honey”and “sweetheart” at the end of every sentence. It was patronising. I don’t mind the occasional “love”, (we are in Yorkshire after all) but I’m a fully functioning adult with a decent brain, not a 5 year old.

Really easy to book an online appointment and I was kept informed of when my appointment was. When I went to the store, I was greeted by a friendly team member who showed me where to wait. The lady that checked my eyes initially was lovely and talked me through the whole process. The optician was very informative and showed me my scans and then explained everything about the eye test. I was in and out in about 30 minutes. Very quick and efficient!

The team couldn't have been more helpful. I snapped the bridge of my glasses while on holiday. They saw me straightaway and luckily my frames were still in stock. Hassan took care to make sure the new frames were properly adjusted and cleaned up my lenses. Within half an hour my glasses were like brand new and it only cost me £10! Fantastic service.

As ever cheerful, & helpful suggestions from staff efficient examination performed I have been with Specsavers for several years now & have always received courteous, ,helpful service

Only popped in for a quick repair whilst staying in Haworth. Warm, friendly welcome. Super speedy service, additional repair & much needed lens clean. Thank you 😊

My visit was very positive, needed to pick up my new glasses which are very comfortable with clear reading vision, have been a long term customer and havre no reason to go anywhere else.

My husband and I visited the Keighley store today as he needed a new glasses case. We were served by Yvonne. She was extremely pleasant and helpful and found exactly what he needed. Great customer service. Please pass feedback to her.

Very friendly staff who are so helpful and clearly want to be there. Good service too and Hassan the floor manager is a great guy who loves his job and loves to inform you on services, lenses and frames available to you. Just a brilliant visit.

Appalling service and tried selling me unnecessary upgrades so a simple pair of glasses would cost £279 found an independent who did the exact same specification for £140!

Quick friendly service and massive value for money. Love my glasses!

Excellent staff and Taylor was amazing she went above and beyond Excellent customer service 👏

Picked up my first ever pair of glasses from Specsavers Keighley today. Great value and well looked after by the staff. Felt very comfortable returning after my initial visit and eyetest.

Really pleased with my new glasses. All staff very kind and helpful.

Every single member of staff is a pleasure to deal with at this store. Whether it be contact lenses or glasses, I have never failed to be delighted by the service that I’ve received. Highly recommended by my family.

Was approached swiftly and service was excellent served by a lady called yvonne at keighley which very friendly.

I've been going to Specsavers for years now. The technicians are always skilled, efficient and friendly. I always feel supported and encouraged in my choices. It's a pleasure to go into the store.

Very friendly, and helpful staff. Together with a very thorough eye test ( for my husband). Altogether a great experience. He also loves his glasses.

Well managed and excellent staff delt with my mistakes excellently as miss booked kendal first not Keighley but they helped rectify... And fitted me in that morning Enjoy your adventures

Opticians are good, advanced equipment and helpful customer care. But still ambiguity in getting correct information regarding types of lenses and quality. And there is lot of variation in the prices.