1/5 Anita C. 1 year ago on Google
I
rang
to
make
an
appointment
with
a
doctor
at
8.30am
the
lines
were
busy
until
someone
answered
at
9.25am
to
tell
me
there
were
no
appointments
available,
I
felt
really
ill
and
had
been
hanging
on
for
nearly
an
hour,
the
receptionist
told
me
to
either
try
again
at
1pm
or
ring
back
at
8.30
the
next
day,
I
tried
at
1pm
and
was
hanging
on
until
1.30
and
again
told
there’s
no
appointments,
the
receptionist
was
polite
and
empathetic
but
there
was
nothing
she
could
do,
and
I
was
in
tears
because
I
felt
so
ill,
she
told
me
I
could
ring
111
so
I
did,
111
assessed
me
and
said
I
needed
to
be
seen
within
12
hours,
they
sent
a
referral
to
Ashcroft
surgery
and
told
me
to
ring
Ashcroft
again
and
tell
them,
they’d
sent
a
referral
and
I
had
to
be
seen,
I
told
111
that
Ashcroft
were
adamant
there
were
no
appointments,
they
said
that
Ashcroft
have
to
keep
some
appointments
aside
for
such
referrals
and
that
to
ring
them
and
they
must
see
me,
so
I
rang
Ashcroft
only
to
be
told
the
same
thing,
referral
or
not
there’s
no
appointments,
they
told
me
to
come
down
to
surgery
the
next
day
for
8.10am
and
I’d
be
seen
…so
I
did
and
waited
from
8am
until
10.30
to
be
seen
…the
surgery
itself
is
run
down
and
filthy,
the
toilet
had
no
paper
towels
in,
or
any
way
to
dry
your
hands
and
the
bin
in
there
is
disgusting
…the
whole
place
is
run
down,
the
doctors
printer
didn’t
work
either.
…it
should
NOT
be
so
difficult
to
make
an
appointment
or
to
even
get
through
on
the
phone
lines!
(the
answer
machine
says
why
not
use
the
e
consult
service
online?
the
e
consult
service
is
always
switched
off!)
…but
in
my
case
I
actually
needed
to
see
a
doctor,
and
111
said
that
I
needed
to
be
seen
that
day…the
doctor
advised
me
to
write
to
the
practice
manager
and
also
my
MP
with
my
concerns….the
doctors
are
very
good
once
you
get
to
see
one.
4 people found this review helpful 👍