4/5 L. F. 1 year ago on Google
My
family
and
I
loved
our
stay!!
It
was
our
first
vacation
with
a
new
baby
and
the
staff
went
out
of
their
way
to
make
sure
that
we
were
well
taken
care
of.
It
is
a
great
place
with
lots
to
do
for
all
ages!
We
especially
enjoyed
the
private
movie
theaters,
the
spa,
the
free
shuttle
service,
the
swimming
pool
and
hot
tubs.
Service
is
excellent
and
the
staff
is
so
helpful.
Graham
at
the
concierge
desk
was
very
helpful
and
went
out
of
his
way
to
make
sure
we
felt
welcomed
and
comfortable.
Chris
at
the
front
desk
was
friendly
and
made
sure
our
checking
in
process
was
successful.
Before
getting
my
family
checked
in,
he
made
sure
to
hand
out
the
Mother's
Day
gift,
a
free
rose,
to
make
sure
that
I
felt
appreciated
and
welcomed
along
with
my
family.
However,
the
reason
I
could
not
give
a
full
5-star
review
is
because
the
front
desk
was
not
willing
to
upgrade
our
room
due
to
booking
conflicts,
although
we
were
promised
the
best
room
available.
Also,
the
grotto
was
closed
for
nearly
the
entire
week
that
we
were
vacationing
for
renovation
and
cleaning
purposes.
I
was
looking
forward
to
enjoying
this
service,
but
hopefully
it
will
be
fully
functional
if
we
decide
to
vacation
at
Grand
Lodge
in
Peak
7
again
in
the
future.