DB Schenker image

DB Schenker

Transportation service Freight forwarding service Shipping company

😠 Großteil der Rezession sind gelogen Ich versuche seit 3 Tagen jemanden zu erreichen weil ich auf meine Lieferung warte die nicht angekommen ist Wenn man Mal jemanden erreicht wird aufgelegt oder versprochen das die Lieferung kommt und nichts passiert Jetzt habe ich herausgefunden das meine Lieferun... People often mention delivery, nicht, Lieferung, Ware, stars, company, werden,


Address

Saalestraße 35A, 39126 Magdeburg, Germany

Website

www.dbschenker.com

Contact

+49 391 509340

Rating on Google Maps

2.90 (205 reviews)

Open on Google Maps

Working Hours

  • Monday: 7 am to 5 pm
  • Tuesday: 7 am to 5 pm
  • Wednesday: 7 am to 5 pm
  • Thursday: 7 am to 5 pm
  • Friday: 7 am to 5 pm
  • Saturday: Closed
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: delivery (19) nicht (11) Lieferung (7) Ware (7) stars (6) company (6) werden (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Sebastian K. 1 year ago on Google
    Großteil der Rezession sind gelogen Ich versuche seit 3 Tagen jemanden zu erreichen weil ich auf meine Lieferung warte die nicht angekommen ist Wenn man Mal jemanden erreicht wird aufgelegt oder versprochen das die Lieferung kommt und nichts passiert Jetzt habe ich herausgefunden das meine Lieferung seit 2 Wochen Dort im Lager steht Ihr solltet euch echt schämen Dann wollte ich in Leipzig anrufen und da wird mir gesagt die Nummer ist nicht vergeben Was stimmt denn nicht mit euch ?? Ihr habt keine Sterne verdient Ich frag mich nur wo das noch hinführen soll (Translated by Google) Most of the recession are lies I've been trying to reach someone for 3 days because I'm waiting for my delivery that hasn't arrived If you reach someone they hang up or promise that the delivery will come and nothing will happen Now I found out that my delivery has been there in the warehouse for 2 weeks You should really be ashamed Then I wanted to call Leipzig and I was told the number was not assigned What's wrong with you? You don't deserve any stars I'm just wondering where this is going to lead
    7 people found this review helpful 👍

  • 1/5 Felix S. 2 years ago on Google
    (Translated by Google) 17 doors including frames were to be delivered. It is not possible to deliver this delivery from Magdeburg to Stendal within a month now. In my approx. 30 calls, I was put off every time, or the actual problem was not communicated. Now the delivery is lost and can no longer be found. The replacement delivery from the supplier with another shipping company made it in 2 days. Nevertheless, this action has resulted in enormous costs and delays and the way it is handled is underground. To this day I'm waiting for a response or statement about what happened to the delivery. (Original) Es sollte 17 Türen inkl. Zargen geliefert werden. Man schafft es nicht diese Lieferung innerhalb von nun mittlerweile einem Monat von Magdeburg nach Stendal zu liefern. In meinen ca. 30 Anrufen wurde ich jedes mal vertröstet, bzw. es wurde nicht das eigentliche Problem kommuniziert. Nun ist die Lieferung verschollen und nicht mehr auffindbar. Die Ersatzlieferung des Lieferanten mit einer anderen Spedition hat es in 2 Tagen geschafft. Trotzdem sind durch diese Aktion enorme Kosten und Verzögerungen entstanden und die Art und Weise wie damit umgegangen wird ist unterirdisch. Bis heute warte ich auf eine Rückmeldung bzw. Stellungnahme was mit der Lieferung passiert ist.
    5 people found this review helpful 👍

  • 5/5 Torsten G. 7 months ago on Google • 73 reviews
    My delivery arrived safely, everything remained intact, the colleague was very nice,,,
    1 person found this review helpful 👍

  • 1/5 484 1 year ago on Google • 7 reviews
    Customers and b2b partners cannot be reached, whether via the main hotline or via the extension numbers that the friendly employees in Chemnitz gave me, delivery dates are not met, and there is no response in the event of non-delivery. It's unbelievable that despite the many negative reviews, no action is being taken here. Sad for this company!!! As an entrepreneur you will definitely look for another shipping company!
    4 people found this review helpful 👍

  • 1/5 Alphacentauri 2. 1 year ago on Google
    Normalerweise müsste es 0 Sterne geben! Wir warten auf unsere Ware. Bekommen Liefertermine die nicht eingehalten werden. Na endlich 100 Anrufen später auch mal jemanden erreicht! Kümmert sich, Ware kommt... Bis jetzt kein Rückruf!!! Eine absolute Frechheit. Wie man so ein Unternehmen führen kann, frage ich mich echt! Anhand der anderen Rezensionen, scheint es ja öfter so zu laufen! (Translated by Google) Normally there should be 0 stars! We are waiting for our goods. Get delivery dates that are not met. Finally, 100 calls later someone reached! Will take care of it, goods are coming... No callback so far!!! An absolute cheek. I really wonder how you can run a company like this! Based on the other reviews, it seems to be the case more often!
    4 people found this review helpful 👍

  • 1/5 Shot T. 1 year ago on Google • 20 reviews
    Total disaster, this location is a joke. Tiles ordered, Schenker is supposed to deliver them. The date was postponed by a week. All well and good. Should be on October 26th. Delivered between 8 a.m. and 2 p.m. Today is November 4th. and it's still October 26th. no feedback or anything in there. Then, strangely enough, someone answered the phone and gave the information that the tiles were there, but he didn't know what to do, so I got in touch with us. That was on October 27th. and to date no call back and this number can no longer be reached. It is now being clarified with Schenker's headquarters in Dortmund. I hope that something happens now and that the employees there are best replaced with people who want to work. Addendum: After almost 2 months it was finally said that the goods could not be found. Now we are waiting for the next order and are excited...
    3 people found this review helpful 👍

  • 1/5 Marco M. 1 year ago on Google • 3 reviews
    Where should I start... well I got a delivery date 5 times and no one showed up for any of these 5. All attempts to contact us were unsuccessful. The phone just rings and emails are not even received. During the last delivery attempt, I was told that there was no more space on the truck and so an attempt was made to make a delivery the next day, but to a completely wrong address... No idea where this comes from... With a pallet that has been there for a month now, getting it to the customer isn't the highest priority, I can't understand it. The seller sent a replacement delivery, which arrived after 4 days with a different shipping company. I hope that more people here don't fall for this shipping company and be careful who they cooperate with. I would prefer to give 0 stars here.
    3 people found this review helpful 👍

  • 1/5 Clyde “Teddy” D. 4 months ago on Google • 23 reviews
    This store is a disaster. You receive an email the day before that the shipment will be delivered the next day, you take vacation - only to be transferred. Without information, of course. Nobody answers the phone there and no one responds to emails. Apparently the concentrated incompetence is at work there. Never give gifts again!
    2 people found this review helpful 👍

  • 1/5 Marcel W. 1 year ago on Google
    Ware sollte letzte Woche schon geliefert werden, dann verspricht der Kollege, dass es heute auf jeden Fall kommt. Jetzt der Anruf, man möchte einen Termin vereinbaren für die Lieferung, frühstens wäre Donnerstag möglich. 0 Sterne wäre gerechter als Einer! (Translated by Google) Goods should have been delivered last week, then the colleague promises that it will definitely come today. Now the call, you want to make an appointment for the delivery, Thursday would be the earliest possible. 0 stars would be fairer than one!
    3 people found this review helpful 👍

  • 1/5 Alexander R. 1 year ago on Google
    (Translated by Google) Had a very bad experience!! Almost never available by phone. Parking permit issued by e-mail, but the goods were taken away anyway. No communication and coordination with the customer, actually zero stars! (Original) Ganz schlechte Erfahrung gemacht!! Telefonische Erreichbarkeit eigentlich fast nie gegeben. Abstellgenehmigung per E-Mail erteilt, trotzdem die Ware wieder mitgenommen. Keine Kommunikation und Abstimmung mit dem Kunden, eigentlich Null Sterne!
    3 people found this review helpful 👍

  • 1/5 Brotpitt 1 year ago on Google
    Palette m. Ware sollte Montag geliefert werden. Kam direkt eine Mail, dass erst am Mittwoch zugestellt wird, da die Ware erst Freitags übernommen wurde. Also steht die Palette dort schon mal 4 Tage, ohne dass überhaupt etwas passiert. Mittwoch kam eine Mail, dass es sich auf Donnertag verschiebt. Es wurde nun eine „Verladepflicht“ intern kommuniziert. Ja, es hakt in der Logistik in Deutschland. Liegt vielleicht an den schlechten Arbeitsbedingungen und Löhnen. Bin mal gespannt, ob der Fahrer deutsch versteht und meine Ware (wenn überhaupt) ohne Mängel bei mir ankommt. Wenn sie ein Unternehmen haben, kann es also durchaus sein, dass ihre Baustelle 1 Woche kein Material bekommt, wenn sie Schenker als Spedition beauftragen. Im übrigen: Wer bezahlt mir 4 Tage Urlaub, die ich für die Zustellung (bis jetzt) genommen habe? Was für ein Sauladen. Nachtrag: Schön mit den Gabeln vom Stapler in meine Dämmplatte gefahren. Nur noch unfähig die Leute…
    3 people found this review helpful 👍

  • 1/5 Gerd S. 1 year ago on Google • 8 reviews
    One star is still too many. Waited two days for a delivery and that was it. The access to our village is closed, says the “driver”. As the saying goes: many roads lead to Rome. A corresponding detour is signposted - you just have to be able to read or you don't feel like it (just before work). No excuses nothing! I took two days off for nothing!! I will then post an update.
    1 person found this review helpful 👍

  • 1/5 Manu S. 4 months ago on Google • 3 reviews
    I just can’t get better than the stars......a crazy driver is running into the yard and won’t let me park anywhere....and at the bureau I waited 40 minutes and then they told me to come back in 30 minutes....
    1 person found this review helpful 👍

  • 1/5 F A. 2 years ago on Google • 20 reviews
    They make delivery appointments and then they do not show up, not even a Heads up or a call after setting a new appointment. Be my guest, call them, there is no answer for 1 whole week! They just wait until you get tired and cancle your shipmemt so they don't have to deliver it anymore. I just feel Bad for the poor insurrance covering them! Even after you cancle the shipment, they have the Courage to send an insulting email "Ok Bro!" as if it has been you who made the misrake or as if you are beeing angry for no reason! Worst experience ever!

  • 1/5 Mirko G. 1 year ago on Google
    Scheinbar ein Sauhaufen bei dem nicht gut gearbeitet wird, 3 Liefertermine. Zu keinem erschienen........ Am besten das ganze Personal vor Ort austauschen, denn fähig für Ihren Job scheinen diese nicht zu sein. (Translated by Google) Apparently a mess where the work is not good, 3 delivery dates. No one showed up........ It's best to replace all the staff on site, because they don't seem to be capable of their job.

  • 1/5 Doktor B. 1 year ago on Google
    Diese Spedition ist das aller letzte . Terminvereinbarungen werden nicht eingehalten . Auch nachfolgende telefonische Termine verliefen im Sande . Am 9.01. sollte geliefert werden heute ist der 20. telefonisch leider auch niemand zu erreichen .Wäre immer noch nicht da .

  • 1/5 Judith W. 1 year ago on Google • 1 review
    Samma, have you sucked too much uranium? We ordered a stove through Check 24. It was originally supposed to be on November 8th. to be delivered, he took an extra day of vacation and he didn't come. Then called at least 30 times and couldn't reach anyone. Then Check24 contacted, then the email came that the stove was damaged. The new delivery date came again after checking with Check24 because you couldn't manage it. The stove arrived today, but we had to refuse to accept it because some filthy idiot parked his forklift in that part. How do you manage to damage 2 devices within 2 weeks? And why does no one in the juice shop manage to answer the phone? One star is already too much!!
    3 people found this review helpful 👍

  • 1/5 Keso z. 4 months ago on Google • 1 review
    Mm
    1 person found this review helpful 👍


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